Delivering leadership without limits. Leadership without limits 1

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1 Delivering leadership without limits Leadership without limits 1

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3 It takes dedication and focus to become a great leader they don t come ready made. But leaders can grow from any level of a business, and at ILM we enable organisations to spot individual potential and to help them realise it. 3

4 Working with ILM sets a very clear standard for staff. To anyone thinking about leadership, management or coaching training, I would recommend ILM, working with them brings real brand strength and standards to some very exacting training. Peter Dickie Group Talent Director, Greene King 88 % of employers say they have stronger leaders as a result of working with ILM* 70 k people enhanced their performance with an ILM qualification last year* 78 % of employers that chose ILM qualifications saw a return on their investment within one year* 4 Delivering leadership without limits

5 Why ILM? As the UK s top specialist provider of leadership qualifications, we ve helped over a million people to develop essential workplace skills that build them into stronger leaders. We re passionate about the power of leadership to positively transform people and businesses. Great leadership builds more successful organisations, boosting social and economic prosperity and makes the world a better place in the process. 5

6 6 Jeremy Patterson CEO, Powys Council

7 Work is changing. Leaders must too. The management challenge The world of work is changing faster than ever, driven forward by globalisation, evolving technologies and new generations entering the workforce. New styles of working are emerging, bringing increased expectations and fresh challenges for management to deal with. It s never been more important for organisations to have confident and capable leaders not just at the helm, but at every level of the business. We constantly employ the latest thinking in leadership development to remain at the forefront of our industry. That s why we work closely with employer groups like the Management Trailblazers to ensure our products continue to meet the changing needs of every sector. 7

8 84 % of employers saw an immediate impact on their organisation s performance after working with ILM* 8 Delivering leadership without limits

9 Getting it right for every organisation Just as every individual has different needs, we appreciate every organisation is different too. We have over 50 years of experience** in leadership development, and in that time we ve built real expertise in how to develop, accredit and assess leaders with the right blend of skills for their business. Our qualifications are designed with the inbuilt flexibility to cater for the needs of organisations of all sizes and shapes, from any industry or sector. Choose from our network of ILM approved centres or become accredited to deliver qualifications and training in-house, it s totally up to you. But wherever your people are trained, the content, delivery and assessment of the course will have passed our stringent quality checks, so you can always be confident it will be conducted to the same high standard. **first as NEBSM and since 2001 as ILM 9

10 Growing the best leaders in the business I d been doing management for 20 years. You think you know it all. But it was very good to underpin that knowledge and reinforce the experience I ve already got. Jeff Brimble Hotels General Manager, Mercure (Woodhey House) 10 Delivering leadership without limits

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12 Deliver the market s most popular qualifications 81 % of training providers say ILM has helped them to win new business* 70,000 people register for an ILM qualification every year, and more employers choose our programmes than any other specialist awarding organisation. Whether you re hoping to become an approved training centre running ILM courses or you re an organisation wanting to deliver the best leadership training in-house, you ll be supported to meet our exacting standards. We can work with you to build custom qualifications and programmes to suit your customers or employees, with the option to blend day-to-day learning on the job with personal or classroom study. 12 Delivering leadership without limits

13 92 % of ILM centres say that working with ILM has increased their credibility in the marketplace* Know you re in the hands of experts All ILM customers receive hands-on advice and assistance at every stage from our dedicated business, quality and customer service teams. Each of our business managers has in-depth experience in the training industry so they re ideally placed to help you review your training needs, select the appropriate ILM programmes and tailor them specifically to your requirements. And our specialist team of in-house assessors can even carry out the assessment for you. Our staff are the best at what they do and so are the centres we work with. We have a rigorous process for selecting and quality assuring all of our approved centres and training providers, meaning that wherever you see the ILM logo you can be sure you ll receive the highest quality of leadership development. 13

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15 Our qualifications We ve worked with ILM to develop staff at all levels. The practical nature of the programmes has meant that people are now not only identifying problems, but also implementing solutions. We ve seen a marked improvement in staff engagement, performance and morale. Jeremy Patterson CEO, Powys Council 15

16 87 % of learners say their ILM qualification provided them with essential workplace skills* 16 Delivering leadership without limits

17 Qualifications that work for everyone We offer the UK s broadest portfolio of leadership, management, coaching and mentoring qualifications and specialist vocational qualifications. With hundreds of regulated qualification units to choose from, you can create a bespoke programme for every growing leader to complete in a way that works for them. Tailored to fit perfectly All qualifications can be custom-built to suit a specific role, industry or organisation. Each one is split into bite-sized learning chunks, giving managers the freedom to study at a pace that they re comfortable with. Options for all Our qualifications begin at Level 2 (ideal for team leaders) and go up to Level 7 (more suitable for senior executives). At most levels you have the choice of three sizes of qualification, award, certificate or diploma. Learners can choose to complete one unit at a time, take a full qualification in one go, or gradually progress to larger or higher level qualifications. 17

18 We ve seen better quality site supervisors who are better able to deal with leadership and management issues. This has resulted in more motivated staff, better productivity and higher efficiency. ILM are approachable, flexible and will be able to provide something that suits your needs. Dave Parker Training Manager, BAM Nuttall Leadership and Management An effective leader will inspire, motivate and drive an organisation forward but a bad leader can do the opposite. These qualifications aren t just about learning technical abilities, but developing well-rounded leaders with the right behaviours and attitudes. Alongside knowledge and theory, we focus on practical assignments to be applied in the workplace, so whether we re training a first-time team leader or a senior executive, they ll be ready for whatever comes next. Coaching and Mentoring A skilled coach or mentor is an invaluable asset to any business. But they need a very specific set of skills, including high levels of emotional intelligence and plenty of experience. Our coaching qualifications are designed to help everyone from aspiring leaders to members of senior management. 18 Delivering leadership without limits

19 The connection with ILM gives the potential manager the confidence that the qualification they re taking is not just an internal course, and that they re measured against like individuals in other industries. One of the real successes of the ILM Management Apprenticeship is that while people are going through the programme, 50% have been promoted to first line manager level. Neil Grant Head of British Gas Academies Management Apprenticeships Following recent changes to government policy, the Apprenticeship Levy will transform the way many organisations approach staff development. Our apprenticeships give organisations the opportunity to use Apprenticeship Levy funding to develop outstanding leaders and managers. By combining leadership and management theory with practical on the job experience, leaders instantly start applying new practical skills and get to see the impact of what they ve learned in action. Specialist qualifications While strong leadership qualities are valuable in any sector, we appreciate that many industries require a very specific blend of hard technical and softer skillsets. Our extensive range of specialist qualifications have been co-developed with industry bodies and employers to meet different training and development requirements in specific sectors, organisations or roles. Our specialist qualifications range from construction through to volunteering and social enterprise. 19

20 Leadership and Management 7 A C D 7 A Leadership and Management C D 7 NVQ Diploma in Strategic Management and Leadership 6 A C D 6 Management Apprenticeships 5 A C D Leadership and Management A C D A C D 5 5 Trailblazer ready 5 Principles of Leadership and Management Trailblazer ready NVQ Diploma in Management and Leadership 4 A C D 4 Leadership and Management A C Principles of Leadership and Management D 4 A C D 4 NVQ Diploma in Management 3 A C D 3 Leadership and Management Trailblazer ready A C D 3 Management 2 A C D 2 A C D 2 Leadership and Team Skills Team Leading

21 Coaching and Mentoring Business and Enterprise A C D Coaching Supervision 7 A C D 7 Executive Coaching and Mentoring A C D 5 Coaching and Mentoring A C D 5 Business Support A C D A C D A C D A C D 3 Coaching Coaching Mentoring Enterprise and Entrepreneurship and Mentoring A C D Introduction to Mentoring Skills 2 A C D 2 Enterprise

22 Access expert training resources We ve created a comprehensive library of expert management training resources to support the delivery of certified training and qualifications. Our workbooks, videos, games and psychometric tests have been carefully selected and designed to boost the impact of your training delivery. Visit to find out more.

23 Leadership at every level Qualification level Manager level Skills covered We offer best-in-class, regulated qualifications for leaders at every level. 7 Academic equivalent: Post graduate degree CEO & Director of large divisions Learn the critical thinking skills required for advanced and effective leadership, how to make tough decisions and find solutions and recognise key strategic issues (covering HR, Marketing, Finance, Operations, R&D). 6/7 Academic equivalent: Degree full and post graduate degree Senior Manager Gain a thorough understanding of the principles of effective leadership and management, in-depth analysis of information, performance management skills and recognise key operational issues (covering HR, Marketing, Finance, Operations, R&D). 4/5 Academic equivalent: Up to second year of degree, Foundation Degree or HND Middle Manager Develop a solid understanding of the key principles of effective leadership and management, in-depth analysis of information, performance management skills and recognise key operational issues (covering HR, Marketing, Finance, Operations, R&D). 3 Academic equivalent: A Level First Line Manager Supervisor Learn self-management, team building and performance management skills, information processing skills and develop an awareness of customer requirements, organisational policies and procedures, and inter-personal dynamics. 2 Academic equivalent: GCSE Team Supervisor / Team Leader Begin learning self-management and team building skills to become more aware of customer requirements, as well as inter-personal dynamics.

24 Offer ILM certified training in-house The recognition provided by ILM is really important. It just gives gravitas to the programme and real kudos with our crew that they re actually achieving something with an internationally-recognised organisation. David O Connor Corporate Training and Development Manager, Fred Olsen Cruise Lines 24 Delivering leadership without limits

25 A full formal leadership or management qualification isn t necessarily right for every circumstance, and many organisations already run their own high quality training programmes. Our recognition programme enables organisations to benchmark the quality and enhance the reputation of leadership, management or coaching training schemes that don t lead to a qualification. Our experts review the training content and delivery, provide specialist support to help businesses spot gaps and provide quality assurance so that staff can see the benefits, leaving organisations the freedom to tailor the length, content and delivery of their programmes. Choose from two types of ILM Recognition For in-house programmes without assessment For in-house programmes that include assessment 25

26 Work with us to grow future leaders It s been the one course in my whole career that s really stuck with me. It s changed the way I think and the way I behave. David Carr Head of Brewing, Greene King 26 Delivering leadership without limits

27 90 % of learners and 94% of ILM centres would recommend ILM to a colleague* Become a centre or recognised provider For more information on becoming approved to deliver ILM qualifications or certified training in-house, customer@i-l-m.com or call us on Find the right training provider for your business To find a centre near you that offers the right courses for your staff, visit or call

28 ILM is a City & Guilds Group business, bringing a wealth of expertise in professional training, qualifications, learning content, technology and assessment. Together we set the standards for corporate learning, on-the-job development, and skills recognition around the world. All ILM qualifications are awarded by The City and Guilds of London Institute, which was founded in 1878 and is incorporated by Royal Charter. The City & Guilds Group is a charity. Any profits we make are reinvested to deliver our shared purpose to help people, organisations and economies develop their skills for growth. * All customer statistics are taken from independent research conducted by Harris Interactive between 1st September 3rd October For further details please visit ILM is a City & Guilds Group Business. The City and Guilds of London Institute. Incorporated by Royal Charter. Founded in Registered Charity in England and Wales and in Scotland SCO President: HRH The Princess Royal. Chairman: Sir John Armitt. Director-General: Chris Jones. Published by ILM. Copyright ILM Delivering leadership without limits Leadership without limits