Reports to: Achievement Simplicity Integrity We are focussed on creating positive outcomes for each other

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1 Title: No.: Title: No.: Position: Senior Business Analyst HSF138 Reports to: Senior Business Analyst & Business Support Team Lead HSF129 Business Unit: Information Services Date created: Division: CFO Review date: Organisational Overview: At HomeStart we believe that affordable home ownership is essential to the health, well-being and ongoing sustainability of our communities. HomeStart s role, within the framework of government policy, is to provide leadership and innovation in the housing finance sector by enabling more South Australians to fulfil their home ownership dreams. We do this through the provision of innovative housing finance solutions. More importantly, we do this through our core strength our people. Position Purpose: This position is responsible for delivering IT systems related Business Analysis to facilitate the implementation of new and improved business systems. Systems enhancement activities will contribute to achieving integrated whole of business solutions and the transition from bespoke to off the shelf solutions. Our Values: Achievement Simplicity Integrity We are focussed on creating positive outcomes for each other We are focussed on simplifying the way we do business We are honest and genuine with each other Positions reporting to this position: Nil Other significant working relationships: Internal: Business Process Owners, Project Management Office External: IS Service Providers, Vendors & Software Consultants

2 Primary outcomes and accountabilities Key results areas Strategy, Planning, Governance Financial Management Stakeholder Relations Performance measures Undertake business analysis to support the design of new software and systems, enhancements and integration. Champion and drive the improvement of business processes in both the projects being worked on and the entire portfolio of transformation projects Strong focus on business unit engagement and support. Coordinate/evaluate and specify application changes, including the coordination of testing and UAT. Analyse and improve HomeStart business processes Link requirements to testing and ensure delivered solutions advance business operations Monitor all relevant operational costs to ensure proper budgetary controls are exercised and budget variances are proactively managed and accounted for. Create and maintain conditions for effective relations with relevant external organizations, customers and vendors where appropriate. Lead customers to a better undersanding, and more effective use, of technology based systems. Behavioural profile Achievement Self-Actualising Humanistic-Encouraging Affiliative Takes personal accountability and demonstrates initiative, determination and drive to achieve high quality results and innovative solutions that make a difference to our people and customers. Seeks opportunities to develop and grow. Shows an awareness of and belief in own abilities. Brings energy and creativity to positively impact and influence others. Inspires, encourages, challenges and supports others to improve and grow by genuinely listening and providing constructive and timely feedback. Acts in ways which promote and support HomeStart as one organisation with a common purpose and set of values. Is prepared to set aside own agenda in the interests of HomeStart as a whole as well as supporting and encouraging cooperation within and across teams. Skills Framework for the Information Age (SFIA) Version 6 Skill Description Level Description Business Analysis The methodical investigation, analysis, review and documentation Level 5 Takes responsibility for investigative work to determine

3 Requirements Definition and Management Business Process Improvement of all or part of a business in terms of business functions and processes, the information used and the data on which the information is based. The definition of requirements for improving processes and systems, reducing their costs, enhancing their sustainability, and the quantification of potential business benefits. The collaborative creation and iteration of viable specifications and acceptance criteria in preparation for the deployment of information and communication systems. The definition and management of the business goals and scope of change initiatives. The specification of business requirements to a level that enables effective delivery of agreed changes. The identification of new and alternative approaches to performing business activities. The analysis of Skills SFIA /85 business processes, including recognition of the potential for automation of the business requirements and specify effective business processes, through improvements in information systems, information management, practices, procedures, and organisation change. Applies and monitors the use of modelling and analysis tools, methods and standards, giving special consideration to business perspectives. Collaborates with stakeholders at all levels, in the conduct of investigations for strategy studies, business requirements specifications and feasibility studies. Prepares business cases which define potential benefits, options for achieving these benefits through development of new or changed processes, and associated business risks. Level 4 Facilitates scoping and business priority-setting for change initiatives of medium size and complexity. Contributes to selection of the most appropriate means of representing business requirements in the context of a specific change initiative, ensuring traceability back to source. Discovers and analyses requirements for fitness for purpose as well as adherence to business objectives and consistency, challenging positively as appropriate. Obtains formal agreement by stakeholders and recipients to scope and requirements and establishes a base-line on which delivery of a solution can commence. Manages requests for and the application of changes to base-lined requirements. Identifies the impact on business requirements of interim (e.g. migration) scenarios as well as the required end position. Level 5 Analyses business processes; identifies alternative solutions, assesses feasibility, and recommends new approaches. Contributes to evaluating the factors which must be addressed in the change programme.

4 processes, assessment of the costs and potential benefits of the new approaches considered and, where appropriate, management of change, and assistance with implementation. May include the implementation of a process management capability/discipline at the enterprise level. Helps establish requirements for the implementation of changes in the business process. SFIA Level of Responsibility (Level 4 Ensure, Advise) Skill Description Autonomy Influence Complexity Business skills Works under general direction within a clear framework of accountability. Exercises substantial personal Levels of responsibility SFIA /85 responsibility and autonomy. Plans own work to meet given objectives and processes. Influences customers, suppliers and partners at account level. May have some responsibility for the work of others and for the allocation of resources. Participates in external activities related to own specialism. Makes decisions which influence the success of projects and team objectives. Work includes a broad range of complex technical or professional activities, in a variety of contexts. Investigates, defines and resolves complex issues. Selects appropriately from applicable standards, methods, tools and applications. Communicates fluently, orally and in writing, and can present complex information to both technical and non-technical audiences. Facilitates collaboration between stakeholders who share common objectives. Plans, schedules and monitors work to meet time and quality targets. Rapidly absorbs new information and applies it effectively. Maintains an awareness of developing technologies and their application and takes some responsibility for driving own development. Other Requirements Essential criteria At least 5 years of experience in IS, preferably with experience in a similar role in another organisation with a medium to high level of IS maturity. At least a Bachelor level qualification in computer science Extensive experience with and knowledge of, the theories, principles and practices of IT business analysis. Demonstrated experience with business process re-engineering, workflow analysis, rules analysis, impact analysis, data models, use case modelling. Understanding of software testing processes. Proven ability to analyse and resolve problems, recommending effective solutions.

5 Special conditions May be required to act in higher level positions, or assume additional accountability, as and when required. Flexibility in working across business units as required. May be required to work reasonable overtime with notice. Some out of hours, weekend work and intrastate/interstate travel may be required. Acknowledgements Signature Name of employee Signature Name of leader Date: Date: