Would you like to: Be a better leader? Get your team to work together better? Deliver service with more passion and fun?

Transcription

1 Would you like to: Be a better leader? Get your team to work together better? Deliver service with more passion and fun? Let Judy Kay help you create your ideal practice! Judy Kay Mausolf is an expert in communication and relationships. Her presentations focus on developing leadership, broadening mindsets, elevating attitudes, strengthening communication and developing skills to build happy, healthy, high performing doctor/team/patient relationships. Judy Kay introduces her audiences to a set of best practices...a way for the entire team to think differently, act differently, make healthy decisions and create an Judy Kay Mausolf environment where they look forward to coming to the office every day...which results in ultimately growing their business. TA-DAH! Bridging the Gap Between Potential & Performance COMMUNICATION SOLUTIONS Attitudes, Breakdowns & Conflict Resolutions R.I.S.E. TO SUCCESS Systems & Strategies That Build High Performing Teams DELIVERING W.O.W. SERVICE People Will Forget Everything Except How You Made Them Feel View Demo Video:

2 TA-DAH! Bridging the Gap Between Potential & Performance! In every team there is a gap between what their performance is like now and what it could be. That gap is their untapped potential! Gallup Polls show the gap costs practices on the average 22% in profitability, 21% in productivity, 45% in turnover and that s just for starters. Judy Kay shares how to bridge the gap between potential and performance by getting the team engaged to work together better, communicate openly and effectively, be accountable and committed and deliver service with more passion and fun. Engaging Cost of Gap Cost Calculator 3 Levels of Performance 4 Core Competencies o Communication o Collaboration o Commitment o Celebration TA-DAH! Performance Tracker Potential is limitless! Doctor/Team/Practice Building

3 Communication Solutions Attitudes, Breakdowns & Conflict Resolutions of communication in your life! Discover how to elevate your communication to a level that inspires open communication, prevents breakdowns, resolves conflict and builds trust and respect resulting in high performing team and patient relationships! Learn the skills to communicate positively and effectively with different and even difficult personalities. Discover formats to hold positive, effective and efficient huddles and team meetings. Turn toxic attitudes into tremendous attitudes to create a positive environment where everyone looks forward to coming to the office. Judy Kay, communications expert, will share how you can elevate the level Enlightening & Effective Communicate Effectively with Difficult & Different Personalities Learn Conflict Resolution & Prevent Breakdowns Reduce Tension & Eliminate Gossip Elevate Trust & Respect Turn Toxic Attitudes to Tremendous Inspire a Culture of Appreciation & Celebration Effective Huddles & Team Meetings Happy, Healthy & High Performing Environment Our expectations differ because of our unique and individual beliefs, opinions and assumptions based on our personal experiences. Communications

4 R.I.S.E to Success Systems & Strategies That Build High Performing Teams Building a high performing team results in business success. Success is measured by healthy bottom line, united leadership, team cohesiveness, accountability, doctor and team goodwill, a culture of appreciation, integrity and respect, and most of all.an environment you enjoy working in - with a feeling at the end of each day of a job well done! Judy Kay shares her R.I.S.E. Philosophy. It s a concept for best practices to help the entire team think differently, act differently, communicate effectively, work together better, and make healthy decisions which results in ultimately growing their business. Revitalizing United Leadership Team Culture of Integrity Strategic Decisions R.I.S.E. Implementation Process Team Standards Performance Standards Patient Focused Practice Accountability Appreciation Celebration Our success depends on our relationships! Doctor/Team/Practice Building

5 Delivering W.O.W Service! People Will Forget Everything Except How You Made Them Feel! People will forget everything except how you made them feel! Research shows that practices that build their office environment around serving the patient own and dominate the market. Customer service is often confusing, complex and vague! "I'm satisfied" means nothing in today's world. Set yourself apart from your colleagues; why you and your office and not the office down the street! Learn how to consistently create a W.O.W. patient experience and ultimately grow the practice. W.O.W. is an acronym for Weed Out Weeds. Judy Kay can help your team weed out the weeds and deliver W.O.W. service with more passion and fun! Transforming W.O.W. Patient Philosophy W.O.W. Decision Making W.O.W. Communication Standards W.O.W. Impressions W.O.W. Branding W.O.W. Touch Points W.O.W. Service Standards Service with a smile! Customer Service

6 Today is a GREAT Day to Show Your Shine! Meet Judy Kay Mausolf Judy Kay Mausolf owner and president of Practice Solutions Inc, is a dental practice management coach, speaker and author. She coaches dental teams who want to be better leaders, work together better, deliver service with more passion and fun and ultimately grow their practice. She does this by developing leadership, broadening mindsets, elevating attitude, strengthening communication and developing skills to build happy, healthy and high performing doctor/team/patient relationships! Judy Kay is Past President, National Speakers Association Minnesota Chapter, a member of the National Speakers Association, Academy of Dental Management Consultants, and Director of Sponsoring Partners for the Speaking Consulting Network. She is author of two books; TA-DAH! Get Happy in 5 Seconds or Less and Rise & Shine; An Evolutionary Journey to Get Out of Your Way and On Your Way to Success, and a contributing Empowering & Energizing author for many dental publications. PARTIAL CLIENT LISTING: American Academy of Cosmetic Dentistry (AACD) American Dental Association (ADA) Hinman Dental Meeting International Association of Comprehensive Aesthetics (IACA) American Assoc. of Dental Office Managers (AADOM) Texas Dental Association (TDA) California Dental Association (CDA) Greater New York Dental Meeting (GNYDM) Star of The North Dental Conference (MDA) Pacific Northwest Dental Conference (PNDC) Oregon Dental Association (ODA) Oklahoma Dental Association (ODA) Inland Northwest Dental Conference University of Minnesota Seattle Study Club Groups Nationally Midwest Society of Association Executives ~ Positive Energy Positive Results ~ Bio

7 What s Being Said About Judy Kay s Presentations Testimonials Judy Kay is here because she is awesome! She is just so motivating, so inspirational and full of education on top of all that! Our members just love her! It s an honor to have her as our keynote. The energy she brings is a great way to set the tone for the next three days of our 8 th Annual AADOM Conference. ~ Heather Colicchio, President American Assoc. of Dental Office Managers Everyone enjoyed your sessions at the Texas Meeting in San Antonio. You were a big hit for our meeting, a big Thank You from Texas. ~ Victor Rodriguez, DDS, Chair Texas Meeting, Texas Dental Association Judy Kay s energy and enthusiasm filled the room like a bright ray of sunshine. Her information was current and exactly what the doctor hoped for our members. Working with Judy Kay is certainly not work; but a pleasure from the initial contact to the final question. We are grateful for Judy Kay s passion and wisdom and hope to have her speak for us again in the future. ~ Barb Glader, Coordinator Great River Study Club Judy Kay is Exceptional! We love her! Ta-Dah! ~ Attendee All I can say is that Judy Kay is so professional and energetic. She delivers all that she promises in a very intelligent, honest fashion. Do not hesitate to have Judy Kay in your office or on your platform. ~ Dr. Randy Jones, LVIM IACA Speaker Chairman Judy Kay spoke for our Women s Leadership Connection group on Communication Solutions and she was fabulous! Our attendees loved the content, practical tips and insight into dealing with attitude and gossip. Not only did Judy Kay make a tough subject fun, she had the group laughing and ready to take back these tools to use in their own organizations. We ve already scheduled Judy Kay for another speaking engagement and we can t wait! Midwest Society of Association Executives ~ Sarah Ruzek Testimonials