Leaders and managers of any level Staff mentors Anyone responsible for or interested in the learning and development of employees. Dates & Locations:

Transcription

1 Coaching Skills Benefits Include: Being a more effective leader and manager the skills to create really resourceful and self-directed learners the skills and confidence to coach in difficult situations Building even more effective relationships with your staff Increasing your flexibility to coach both formally and informally. You re an approachable manager who likes to help your team. It s a busy Monday morning in the office and your to do list is getting bigger by the second. As well as the three meetings you have scheduled, many of your team also want a piece of your valuable time. One member of your team has come to you voicing concerns over their workload and the amount of pressue they feel put under. Their workload is similar to others within the team and their performance up until now has always been of a good quality. What would you do? 1. reduce their workload and hope the problem will go away? 2. leave the problem with your team member - if the problem continues, put them on a performance review? 3. Move the team member into a different and more suitable role? We don t know which option you chose, but we feel that option four is better; engage in a coaching conversation with them, assisting them in developing the best state of mind, skills and resources to resolve the situation in the best way for them. Whatever your role, you have two choices, you can either take on everyone elses problems, or develop their ability to deal with these themselves. Sometimes it seems quicker to just deal with their problem yourself. Afterall, you have more experience and a bit more clout. Good news for your team because if you can resolve one of their problems you can have them all! The other option is to develop your skills in coaching. That means next time... well if you do your bit right, there wont event be a next time. If it is important for you to develop resourceful, independent, solution focussed teams, our coaching skills course will definitely help. Our coaching skills programme is a great mix of coaching theory, a bit of NLP and a lot of perfect practice makes perfect! Typically it is a two day programme - you might like to consider making it even better by including a day of the Myers Briggs Type Indicator. Cheltenham Borough Council: I found this coaching course extremely useful. It was well planned and presented in a relaxed atmosphere. A significant amount of ground covered in a short period which unravelled a complex subject in a very practical and understandable format. Provides a springboard to invest in work colleagues by coaching them to develop at work for the future. Leaders and managers of any level Staff mentors Anyone responsible for or interested in the learning and development of employees The Coaching Skills programme is typically either two or three days long. As a mobile consultancy, we are able to deliver our programmes at your place of work or at a venue of your choice. We deliver throughout the UK. Typically a two day coaching skills programme will cost approximately per person (based on a group size of 10). A three day coaching skills programme which includes the MBTI will cost approximately per person (based on a group size of 10).

2 Selection & Assessment SELECTION AND ASSESSMENT: an integrated approach to recruitment and retention helping you select the right person for your organisation. In a Nutshell! Our assessment and selection processes will be tailored to your individual needs, and will be in line with CIPD and BPS Best Practice. Therefore, we will design a selection process: Using our expertise to assist you in selecting people who will stay and help your organisation grow. Which is highly objective, free from bias and fair to all your candidates Which will assess performance against defined job-related competencies; we will use your competency framework and values as the basis for the selection criteria Which uses appropriate tools and methods; each competency will be assessed at least twice, and If you require assessment centres with qualified, skilled and experienced assessors. According to a recent study from SHL Group and the Future Foundation, poor selection and people management is costing UK companies an average of 1,000 per employee per year. So when would you like to start saving money? Great on paper and great at interview doesn t always mean you get the best person for the job. Similarly, allowing someone to shine and demonstrate their true colours in just 30 minutes can be less than easy. Selecting a new member for your team to ensure he or she will fit with your organisation s culture, to maximise return and investment and help your organisation to increase its value needs to be a careful and informed process. Why? You are investing a great deal of time, money and effort in recruitment costs and in their subsequent development, and that means you deserve nothing but the best in return. How often do we hire someone that just doesn t fit in? How often do we experience a totally different person than the one we met at interview? How much does having to go through the whole process again cost your organisation? The 2008 Annual CIPD Recruitment, Retention and Turnover Survey reported that the average cost of filling a job vacancy (when taking account of the associated labour turnover costs) is 5,800. Knowing what you want, we don t just scratch the surface; we use our experience to bring out the best in people and show you the real person inside. We will tailor the process and approach to meet your individual requirements. Admiral Sir James Burnell Nugent KCB CBE, Second Sea Lord. Introduction of new selection process at Admiralty Interview Board (the Royal Navy and Royal Marines Officers Assessment & Selection Centre). Her credibility and tight control of the budget did much to ensure the success of this project.. her dedication to the task was especially commendable and permitted the process to be successfully implemented. I was impressed with her awareness of commercial sensitivity.. she continually demonstrated a high capacity for work. she met and exceeded all of the project deadlines I am delighted with the new AIB process. Whether you are searching for that exceptional someone to join your existing team, recruiting for a new team or project, or require a high volume of new staff, we will help you identify the people that deliver. Our selection & assessment events come to your place of work or a venue of your choice. We are also able to deliver outdoor and experiential events at a number of specialist venues through the UK. Your people needs are unique. Because of this, we will work with you fully in a process of consultation, design, delivery and evaluation to ensure you end up with the best. Contact us to find out how we can help.

3 Team Building & Development We deliver two types of team programmes: Team Building and Team Development. Why Invest? (Re)enforcing your organisational mission and values Increasing self awareness Increasing peer awareness Effective team-working & leadership skills Effective communicating skills Increased motivation Increased morale Valuing diversity Peer feedback skills Our Team Building programmes are about bringing together a group of individuals and accelerating the building of effective relationships and processes that will foster an effective working platform from which to move forwards. Our Team Development programmes are about taking an established team and increasing the effectiveness of both intra-team relationships and processes from which the team is currently operating. Are you interested in high performance? Would you like your team to be at the top of their game? Do you believe they can achieve it? If the answer is Yes, then read on! If it s No we really want to hear from you! If you are interested in developing high performance within your teams, you probably already know that it isn t something you can do in a day or two. It s not something that you can just turn on and off or simply expect when you need it. It takes a real commitment and investment from you and your team. It s as much about investing in people and those fundamental relationships as it is in achieving the task. It s about a deep level of understanding between all team members. It s about creating and maintaining honest, clear and trusting relationships - and how often in our busy, task focussed roles do we have or create the time to do that? If you have a day or two you can make a start with one of our bespoke programmes. If you have more, be prepared to make a real difference. We highly recommend incorporating either the MBTI or SDI into your team development programme in order that your team can really begin to understand each other at a deeper level. You might also benefit from the valuable feedback from our Team Performance Indicator to help you make the changes necessary back in the workplace. Spirax Sarco: Very useful, good team building exercises, learned a lot about other team members and personal motivations! It s been a good day; have learned a bit more about myself and my colleagues; and enjoyed it more than I thought I would! Great experience and really has shown me new ideas to ensure I improve. Rich, useful learning. We provide team building & development programmes for: Existing teams Newly formed teams Graduates Apprentices Management & leadership teams Team selection events Our indoor team building & development programmes come to you or to a venue of your choice. As a mobile consultancy, we are able to deliver our programmes anywhere in the UK. We don t do off the shelf! All of our team building & development programmes are bespoke and tailored to your exact needs. Contact us so to find out how we can design the best programme for you.

4 NLP for Business NLP may be the most powerful vehicle for change in existence. Psychology Today Benefits Include: Increased self-awareness Building and maintaining effective relationships with new and existing clients. Asking effective questions An increased understanding of the ability to influence with congruence and integrity An increased understanding of spoken language and its importance in our interactions Inreasing your behavioural flexibility. Is effective communication a fundamental process in your business? Is the building of long-lasting, meaningful and congruent relationships with your clients, customers and team important to you? Would you like to influence with integrity? If the answer is Yes, then our NLP workshop is definitely for you. What is NLP? We could just say that it s a range of techniques that help create success, but we are sure there are some people out there that want an answer with a bit more depth. Born from the study and modelling of what successful people do, Neuro Linguistic Programming is a pragmatic school of thought that addresses the many levels involved in being human. It is a multi-dimensional process that involves the development of behavioral competence and flexibility, and also involves strategic thinking and an understanding of the mental and cognitive processes behind behavior. Like success, NLP is as complicated as you want it to be! NLP also provides us with tools and skills to understand what communication is and what the process of change is all about. At another level, NLP is about who we are, our beliefs, our vision and our mission in life. Workshop Content: What is NLP? A state of mind! Sensory acuity Building rapport Representation systems Eye Accessing Chunking and effective questions The power of language Logical Levels Relationship Teams & Managers Sales Teams & Managers Client Facing Teams & Managers Our NLP for Business programmes can be delivered at your place of work or at a venue of your choice. Programmes are delivered by qualified and experienced NLP Practitioners. All of our programmes are bespoke and with your needs in mind. Programmes can vary in length, with a cost approximately per person per day (based on a group size of 10).

5 Influencing Skills Why Invest? Influence with integrity and confidence Be a more effective leader Gain commitment and conviction from those you have contact with Communicate in a way that gets results and cooperation Increase your worth and gain the career or role you want Beat the competition through having influential staff. Almost everyone influences and has ability to influence. Did you know the average person influences between 30% - 50% of the people they meet? Each individual has developed their own personal strategy through using behaviours they find comfortable or through experiment which had lead to some success. In a rapidly changing society and in a time of economic challenges it is more essential than ever that you as an influencer can adapt your behaviour, can create the desired outcomes you want, whilst maintaining the relationship. Our influencing skills programme will help you develop and practice the ten individual behavioural styles, explore where best to use them and teach you to be flexible in your influencing by developing strategies that have the desired effect. We also use the Thomas-Kilmann Conflict Mode Instrument to help explore how individuals respond to conflict and how dealing with conflict is a vital part of influencing with integrity. I am now clear how I will deal with my difficult staff member and the rest of my team in future. - Manager Retail branch Practicing unnatural styles is really hard but brilliant when you get feedback and see the results. - Finance Senior Manager Knowing you now have more options is a good feeling. I am keen to put it into action. - L&D specialist Small Company Directors Leaders of business areas Managers of teams Customer facing employees Anyone who needs to influence people Our indoor programmes come to you or to a venue of your choice. As a mobile consultancy, we are able to deliver our programmes anywhere in the UK. All of our programmes are bespoke and with you in mind. You can expect a one day programme on influencing skills to cost approximately per person (plus vat), based on a group of 10. Contact us with any questions or for more information.

6 Leadership Development Benefits Include: Increasing self awareness Increasing peer awareness Basic coaching skills Facilitation and leadership skills Effective team-working Skills Effective communicating Skills Feedback skills An understanding of leadership styles An understanding of learning styles An understanding of personality types Reviewing skills Many people are increasingly finding themselves in leadership roles, whether by title. For many, this position comes as a result of their commitment, performance and competence in the role. The challenges many leaders face, however, are usually not those of technical competence but those of people, relationships, motivation and team performance. Ideal for the development of junior and middle managers and those who work with influencing and leading others. These programmes will enhance the skills necessary to be an effective manager, facilitator, trainer or leader. Gaining a greater understanding of yourself is a key element to these programmes. Combining the content and themes from the Team Development programme with the practical application of team development, leadership and learning styles theory, we hope that you will leave with an effective toolbox of ideas and skills to be a more effective leader and get the most out of the people you work with. These programmes are typically three days in duration and include either the MBTI or SDI. All of our programmes are with you in mind and tailored to suit your needs. Eden Youth Partnership: Dan s dedicated, down to earth and sparkly nature creates a challenging, safe yet fun learning environment full of positive, upbeat energy. This enabled our young leaders to feel safe learning new skills on a packed leadership programme and for some to allow their dormant qualities to shine through. Unlike some programmes, the impact has stuck with them and is still today something that they reflect on. Leaders and managers of any level Staff mentors Anyone responsible for or interested in the learning and development of employees Our leadership development programmes can be delivered at your place of work, a venue of your choice and also at a number of specialist venues throughout the UK when including an outdoor and experiential syllabus. All of our programmes are bespoke and with your needs in mind. Typically, a three day indoor programme will cost per person based on a group of 10. You might also like to consider using a specialist outdoor venue to create accelerated learning & development.