KERALA TAMILNADU KARNATAKA MAHARASHTRA NEW DELHI Get your leap right

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1 KERALA TAMILNADU KARNATAKA MAHARASHTRA NEW DELHI Get your leap right

2 The expert in anything was once a beginner

3 ABOUT SKILLMAP Skillmap is the pioneers, when it comes to skill based business consultancy and training in India. Started as an IT firm in the year 1991, the Organization has proved its credentials and has already carved a niche for itself in the field of training. With more than five decades of knowledge and expertise, the founders and visionaries of the Company have a rich legacy to narrate, in the field of training. We adopt a unique methodology of providing training to specific skills across departments/domains covering all lines of management from top to bottom. At Skillmap, we always believe that great things can happen through nurturing of skills and attitude. We undertake corporate training contracts and provide soft skill training solutions, business development solutions, branding/marketing solutions and media solutions. Headquartered in Bangalore, Skillmap has its Registered Office in Kochi and has branches in various other states and regions with National Office in Mumbai.

4 WHY SKILLMAP Skillmap is a catalyst that triggers the process of knowledge development of resources at customer touch points and helps them in applying the same in real time environment. We empower incumbents with the right inputs and enable them to work towards common organizational goals. We equip job aspirants and professionals with necessary skills and empower them with knowledge that can supplement their career/leadership aspirations.

5 HOW WE DIFFER We have a panel of expertised faculties across the country who bring with them rich entrepreneurial experience and also at times we seek the services of industry veterans, depending upon the audience/clients we cater to. WHAT WE STAND FOR Creating Employability Training & Development Business Development

6 WE AT A GLANCE SERVICE SATISFACTION STANDARD (SSS) CERTIFICATIONS BUSINESS CONSULTANCY SERVICES TRAINING SERVICES PUBLICATIONS MEDIA CREATIONS SKILL CERTIFICATION FOR COMPETENCY TRAINING BACKGROUND & CREDENTIAL VERIFICATIONS MARKET SURVEYS EMPLOYABILITY SKILL EVALUATION TESTS (E-SET) YOUTH SKILL DEVELOPMENT FORUM (YSDF)

7 OUR VISION To be the most preferred corporate in providing skill based business enhancement solutions and training around the world.

8 OUR MISSION Identifying hidden skills and core competencies amongst the human work force and developing them through state of the art training and management procedures.

9 CORPORATE SERVICES Certification for Service Satisfaction Standard (SSS) Service Satisfaction Standard(SSS) is a customer service quality assessment certification issued to the business houses. It is a proprietary tool developed by Skillmap as an international product and is aimed at enhancing the business output. The margin between customer delight and an unsatisfied customer is very thin hence the front end brand ambassadors or the Sales Force play a critical role in the growth prospects of an Organization. As it s a customised service, it involves step by step procedures covering: Organizational Audit, Market Surveys, Employability Skill Evaluation Test, One on One Session with the Sales Team and the Backend Team, Recommendations & Corrections, Training and Development Process, Delivering of SSS certificate and Follow up Processes. CERTIFIED Service Satisfaction Standard

10 Business Consultancy With the support of industry experts, we deliver tailor made business consultancy solutions to take the organization to the next level. Market Surveys Market Surveys should be effectively adopted to gauge the perception of the customers about the Organization. The magnitude of the survey varies from Organization to Organization. It is intended to find answers on: Brand perception Attitude of the front end team Presentation/communication skills of the sales/service team Pricing policy Quality of the products Location of the outlet Parking facility Impact of advertisements etc. Background and Credential Verifications A refined recruitment process can only guarantee high productivity of employees recruited for the lower, middle and top management. Hence background verification now becomes a common practice before job confirmation. Media Creations Our media services include media planning, corporate ad films and corporate film making. Brand Building Services We have affiliated with industry experts to deliver brand building services. We equip corporates to take decisions based on brand as the focal point.

11 Business Promotions We provide professional guidance to product/ service launch events, seasonal events, and brand promotional events. HR Management Services We partner with organizations for the initial screening of the candidates attending interviews for various positions. Our association would enable the organization to shortlist the right candidates, especially on the sales front. We will give further support in the form of induction and follow up training sessions for better productivity.

12 Training Services Corporate Training Through our customised corporate training solutions, we increase the value of the employees and help the organization in creating capable leaders. There is no better way to increase employee satisfaction and address the issue of attrition. Soft Skill Training Developing soft skills of employees are absolutely essential for improving the productivity of employees. Personal attributes of employees like interactive abilities/ communication skills are very much required to inculcate a culture of professionalism in the Organization. Our interactive/participatory programs can enable the recipients to learn, practice and apply the skills acquired. Campus Recruitment Training (CRT) The CRT program is aimed at bridging the gap in professionalism likely to be exemplified by the candidate, from the campus, and the professional expectation of the corporate. The training programs are tailor made to sharpen their skills and it covers modules like written aptitude & attitude tests, psychometric, logical reasoning & employability tests, group discussions, resume writing, personal interview techniques and oneon-one employability analysis along with training sessions to impart necessary soft skills. Pan India placement assistance will be provided to all who are certified by the CRT program. The duration of the program can fix only on TNA study. Sales Training An extravagant and ostensible media campaign will undoubtedly attract innumerable footprints, but inept attitude of the staff and their unprofessional handling of the customers can undermine the enthusiasm of the customer and deplete the impact of those extensive advertisements ultimately hampering the long term prospects of the organization and this is where the need of the training and instilling the right skills arises. Sales training helps in fostering listening skills to understand what the prospect truly wants and also helps in asking the right questions apart from imparting effective communication skills.

13 Employability Skill Training (EST) The Employability Skill Training module includes; written aptitude & attitude tests, psychometric, logical reasoning & employability tests, group discussions, resume writing, personal interview techniques and one-on-one employability analysis along with training sessions to impart necessary soft skills. Also this training curriculum includes understanding organizational structure, career ladder, work place etiquette etc. Pan India placement assistance will be provided to all who are certified by the EST program. Competency Skill Certification (CSC) We provide certification to various skill based competency training programs conducted by technical/vocational training institutions in the field of computer/technical education, who are affiliated to Skillmap. The certification will be based on the grades scored in the respective examinations. Employability Skill Evaluation Test (e-set) e-set is a unique skill diagnosing process developed and registered by Skillmap for the students before they get enrolled in Employability Skill Training (EST) and CRT. This is a psychometric analysing tool with regard to their employability. Short Term Courses Offered Certificate Course in Sales & Marketing, Advanced level in Social Media Marketing, Advanced Level MS Office, Graphic Designing, Video Editing, English Language and all sort of professional soft skills. OTHER SERVICES/DIVISIONS Teachers Training For school/college teachers we offer training programs to uplift their teaching skills. An effective teaching style and adoption of state of the art technologies are imperative for engaging students in the learning process and help them in developing their thinking skills. Publications The Organization also brings out a monthly named Skillmap Magazine which publishes articles in the form of columns written by experts from different fields, inspiring real life stories, tips for career enhancement and opportunities for job aspirants. The magazine serves different purposes for different audience. For the students, the magazine acts as a mentor to build their career and for parents the magazine helps them in taking the right decisions for their children. For Corporates, the magazine provides a platform to advertise their services and careers apart from giving opportunities to feature news stories related to them. Life Skill Training for School Students Learning life skills at school level can mould the temperament level of students. The improvement in temperament results in faster maturity of students. We give them tips on decision making, the importance of self-control, self-esteem, effective conflict resolution strategies, ways to compensate disabilities and the value of positive thinking. Youth Skill Development Forum (YSDF) Skillmap s Youth Skill Development Forum is a platform to nurture the skills and competency of the youth while they are studying. Membership/Affiliated/Partnered with:

14 What is SSS Certification? Certification for Service Satisfaction Standard (SSS) is a proprietary tool developed by Skillmap as an international product to enhance the business volume. In other words, it is a customer service quality assessment provided to the business houses who are into sales and customer services. CERTIFIED Service Satisfaction Standard The margin between customer delight and an unsatisfied customer is very thin hence the front end brand ambassadors or the Sales Force play a critical role in the growth prospects of an Organization. As it s a customised service, it involves step by step procedures covering: Organizational Audit, Market Surveys, Employability Skill Evaluation Test, One on One Session with the Sales Team / the Backend Team, Recommendations & Corrections, Training and Development Process, Delivering of SSS certificate and Follow up Processes.

15 Why SSS Certification An extravagant and ostensible media campaign will undoubtedly attract innumerable footprints, but inept attitude of the staff and their unprofessional dealings with the customers can undermine the enthusiasm of the latter. This will hamper the long term prospects of the organization and this is where the need of such certification lies. It mainly focuses on training / instilling the right skills to the sales staff. The skills and attitude of the sales team should be periodically reviewed and adequate corrections should be made at the right time. This will result in strategic gains like increase in market share and more importantly this approach has the potential to show improvement in bottom line results. It includes a seven step process audit to get certified.

16 You have to dream before your dreams can come true Dr. APJ Abdul Kalam Administrative Office: Vettikkattu Tower, 1st Floor Near SL Plaza, Palarivattom Kochi, Kerala twitter.com/skillmapglobal KERALA TAMILNADU KARNATAKA MAHARASHTRA NEW DELHI