Arshiya: Delivering Superior HR Services with the SAP ERP HCM Solution

Transcription

1 Arshiya: Delivering Superior HR Services with the SAP ERP HCM Solution Arshiya International Ltd. is in the process of transforming India s logistics and supply chain by investing US$1.6 billion into an integrated logistics infrastructure. To transform its business and truly empower its most important resource its employees Arshiya counts on the SAP ERP Human Capital Management (SAP ERP HCM) solution to manage and leverage its people.

2 Company Arshiya International Ltd. Headquarters Mumbai, India Industry Transportation and logistics Products and Services Unified supply chain infrastructure and solutions Employees Over 1,300 Revenue INR 8.21 billion (about US$161 million) FY 2011 Web Site Business Transformation The company s top objectives Replace multiple HR applications with one integrated platform Improve business efficiency by using an automated technology suite capable of supporting the group s rapid growth Deliver high-quality HR services across various business lines The resolution Integrated the SAP ERP Human Capital Management (SAP ERP HCM) solution into Arshiya s SAP software landscape Leveraged in-house capabilities to develop a scalable technology platform Adopted best practices to deploy the application flawlessly The key benefits Equipped Arshiya to manage rapid growth and hiring requirements Insourced payroll processing, reducing time and cost Improved decision-making process through access to real-time data and reporting Read more We standardized our HR applications with the HCM solution from SAP and have simplified access to HR, improved productivity of HR team members, and positioned ourselves to manage rapid growth. Mukul Chopra, Head of HR, Arshiya International Ltd. Top Benefits Achieved 50% Improvement in HR resource optimization 100% Elimination of manual HR reporting 65% Reduction in time for employee onboarding See more metrics 2

3 Driving strategic value from the HR organization Arshiya International Ltd. is a Unified Supply Chain Infrastructure and Solutions Group headquartered in India. The group currently envisages the phased investment of approximately US$1.6 billion toward creating pioneering, state-of-the-art unified supply chain infrastructure across strategic locations in India. The group employs over 1,300 employees across 52 locations in India including Free Trade and Warehousing Zones (FTWZs); Domestic Distriparks; rail and rail infrastructure; forwarding, transport, and handling; and supply chain technology and management. With the scale and diversity of its 24x7 operations, Arshiya had developed robust HR management processes around each of its business unit s needs. As a result, the HR organization was managing multiple HR systems and running semiautomated processes that required significant manual effort and resources and could not scale or deliver company-wide reporting. Working with Arshiya s internal IT team, the HR organization identified the need to increase productivity and scale across its services by standardizing and automating all HR functions. It decided to partner with SAP to develop a scalable technology platform to end duplicate processes and dependency on individual employees to complete transactional HR requests. To achieve these efficiencies, the IT team opted to integrate its SAP ERP application backbone with SAP ERP HCM as well as a warehouse management solution from SAP, enabling Arshiya to leverage one integrated technology platform. With fully automated HR requests, self-service delivery, and real-time reporting, Arshiya s HR organization could increase its strategic value and support the firm s vision to transform logistics in India. 3

4 Delivering world-class HR services with an SAP solution Supported by Arshiya s executives, the internal IT team set about centralizing the organization s HR management processes by implementing SAP ERP HCM across its group of companies. The team fully standardized employee administration, organizational management, onboarding, time management, payroll, performance management, and reporting. Major goals for the HR transformation were to insource payroll services and improve the company s arduous onboarding process. With SAP ERP HCM, the IT team streamlined these processes to provide 24x7 access to payroll and the employee self-service (ESS) portal. This helped new employees settle in and become more productive from their first day on the job. New processes were also set up to optimize the company s performance management and support Arshiya s people during every phase of their employment. Employee reviews and appraisal processes were standardized. ESS functionality was configured to provide employees with on-demand access to transactional HR services without the need for HR support. Other ESS functionality now allows Arshiya s employees to readily access and update personal data, such as home address and bank accounts, as well as submit leave requests and get payroll information. With numerous business units and support divisions, the IT team had to manage a number of localization issues. Specific, though minimal, customization was required for onboarding processes before the model could be replicated across the country. For instance, particular changes were required for India s first FTWZ at Panvel, Mumbai, and the country s largest unified logistics hub at Khurja (near Delhi) comprising an FTWZ, a Domestic Distripark, and India s largest rail terminal. 4

5 Streamlining HR services to run like clockwork With SAP ERP HCM deployed through Arshiya s business units and support services, Arshiya employees are benefitting from the ability to run standardized HR reports in real time, because all employee-related data now resides on the one platform. Decision making is easier. Cycle times for payroll processing, employee onboarding, and recruitment have all improved significantly. By providing online, real-time access, the company has successfully simplified the use of HR services. This has greatly reduced the dependency on the HR team to respond to HR inquiries. At the same time, employees report much-improved satisfaction levels with the HR services that they use. The HR organization now has a holistic view across the group and can now manage HR needs more effectively. Arshiya s SAP ERP HCM solution delivers 24x7 access to a host of core HR services such as employee information, leave accrual, time management, and performance appraisals. Key benefits 50% Improvement in HR resource optimization 100% Elimination of manual HR reporting 65% Reduction in time for employee onboarding 45% Increase in employee satisfaction levels 5

6 Arshiya Picture Credit Customer Name, City, State/Country. Used with permission. Strengthening recruitment and talent management capabilities The results of the SAP ERP HCM implementation can be seen all across Arshiya s business. The company is benefitting from improved speed and efficiency of routine HR processes and self-service delivery of transactional HR services. The need for HR software maintenance and upgrades has been reduced. Arshiya continues to grow locally and globally, including its network of FTWZs, Domestic Distriparks, rail and rail infrastructure, and innovative logistics infrastructure projects. In pursuing its vision to transform logistics in India, the company will be required to hire the best human capital which it can now manage effectively with SAP ERP HCM. CMP19022 (12/06) Copyright/Trademark Privacy Impressum 6