Position Description Support Coordinator

Transcription

1 ORGANISATIONAL ENVIRONMENT Able Australia is a secular non-profit organisation that provides services to people living with multiple disabilities including deafblindness, and youth and families who are experiencing disadvantage. Our vision is to create a community where the people we support are seen, heard, respected, valued and connected. We reach out to people, helping them achieve a quality of life that anyone in the community might expect and a feeling of worth, belonging and self-fulfilment. We are a community based organisation that aims to facilitate an improvement in social development and human services. We work from a social justice perspective that includes the principles of access, participation and the right to equality and equity for all. Position Details Position Title: Employment Type: Work location: Full-time Various Industrial Instrument: Social, Community, Home Care & Disability Services Industry Award 2010 (SCHADS) Classification: Level 3, Pay Point 2 Position reports to: Senior Able Australia Date Approved: October 2017 Position Purpose The overall aim of the Coordinator of Supports is to assist NDIS participants in the support coordination and implementation of all supports in their funded plan, including informal, mainstream and community supports, as well as funded supports. Undertake a mixed portfolio to ensure service recipients: Pursue their goals, objectives and aspirations Position Description - P a g e 1 5

2 Increase their independence Increase social and economic participation, and build their capacity to actively take part in the community Organisational Support Manage portfolio of service recipient and assist other team members as needed Supporting service recipient to understand their NDIS plan, goals and objectives. Supports and services are delivered in an accurate and timely manner; service recipients are actively contributing to decisions, are kept up to date and assisted to resolve any issues. Maintain a continuous improvement culture & be efficient in the delivery of our business strategies. Case load reflect required numbers and any changes are reported and rectified in a timely manner. Assist Service recipient to strengthen their capacity to establish networks, maintain support services, linkages and relationships Assist service recipients to converse/communicate with NDIA when required to support their own plan requirements. High quality in electronic file management and electronic file entries is maintained and available for use Service recipient has early support and preventative strategies identified as evidenced by changes recommended to Plans and/or cessation of support coordinator management within their plan. Position Description - P a g e 2 5

3 Relationship Management Build service recipient capacity to manage own funding package Work with external service providers and suppliers to ensure maximum value for money achieved. Implement strategies to ensure seamless communication across the organisation. Provide proactive and effective customer communication and build relationships and capacity with providers and service recipient/families Establish and foster effective working relationships with external organisations, Local Area Co-ordinator (LAC), National Disability Insurance scheme (NDIS) Planner, and other relevant providers to achieve optimal outcomes for service recipient Team effectiveness, as observed by peers and Managers in team meetings. Shares knowledge formally and informally with team members and others Administration To strive for solutions that proactively manage the balance between Participant /service risks and maximising service recipient outcomes Full compliance with National disability standards as per ABLE AUSTRALIA framework hosted on the intranet Documentation, reporting and communication of key information is maintained; Service provision is billed in a timely manner to ensure revenue flow achieves budget. Values Actively support the ABLE AUSTRALIA purpose, values and strategic vision Service recipient has a support network delivering on goals and agreed outcomes Revenue targets are met to achieve budget; Support needs, reports, outcome documentation and plan reviews are scheduled and completed; Audits show compliance with expected standards and requirements; Ensure effective decision making to minimize business risk. Values are adhered to and demonstrated in daily practice Position Description - P a g e 3 5

4 Operate in line with the ABLE AUSTRALIA policies, procedure and practices Positively and constructively represent the organisation to external contacts at all opportunities Values form an integral part of the way employees conduct their behaviour in the workplace Support is provided that empowers co-workers Behave in a way that contributes to a workplace that is free of discrimination, harassment and bullying behaviour at all times Help ensure the health, safety and welfare of self and coworkers Follow all reasonable directions given by the organisation Support, promote and show sensitivity to diversity in the work place Decisions are in alignment with ABLE AUSTRALIA s strategic direction. Key Selection Criteria Essential: A tertiary qualification in a relevant discipline. Experience and skills to work competently alongside people, their family and carers in their local community to build their capacity to participate in the community and manage some or all aspects of their plan. Work with people their families and carers to identify and access opportunities for education and employment. An understanding of case management practices and principles. Well-developed communication (both oral and written) skills with the capacity to prepare reports and correspondence in clear and concise language and the ability to assimilate information from other, present information in a manner appropriate to the purpose and audience. Demonstrated ability to identify, measure and report on outcomes. Position Description - P a g e 4 5

5 Well-developed interpersonal skills with the capacity to liaise effectively with a wide range of customers and service providers. The ability to work autonomously and cooperatively as a member of a team. Competence in the use of the latest computer software programs and is able to enter, modify and extract data accurately, including the ability to track funding package expenditure. Well-developed work organisation skills, the ability to manage time effectively and prioritise tasks. Knowledge of the NDIS Act 2013, Disability Act 2006 and other relevant legislation. Knowledge of the current trends in service delivery in the community sector, particularly the changing landscape of the disability sector. Appointment to this position is subject to the satisfactory completion of a National Police Check, International Police Check (if applicable), current Victorian Working with Children Check and the right to work in Australia. Desirable: Experience working with people living with a disability. Knowledge of the NDIS Operational Guidelines. Experience working in an NDIS environment. Flexible to work from other sites. Organisational Relationships Reports to: Senior Able Australia Direct Reports: No direct reports Internal Relationships: All Able Australia staff External Relationships: Relevant government and community organisations and providers of services Agreement I have read, understood and agree to comply with this Position Description Name:. Signature: Date: Position Description - P a g e 5 5