Building Organisational Resilience

Transcription

1 Building Organisational Resilience Through training, exercising, consultancy and support services Presented by: Ronnie Coutts MBE MA Director Training and Resilience

2 History CCA 2004 CCA 2004 Service Company Service Ethos Company Ethos Public Sector Training Training Blue Light Blue Light UK Resilience UK Resilience 2

3 We Operated in Silos Consultancy St Pancras Exercising Gold Standard School House Emergency Planning College International Experience Rabdan Academy Embedding capability Delivering staff and equipment to customers 3

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5 Gaps between senior Leadership and operators Silo Thinking BCM, Crisis Management, Security etc Measurement of Success? Common Issues Bought products not capability No shared Resource No view on Best practice 5

6 Service not Product Partner Long Term Share Risk Understand Organisation Critical Friend Shared Vision 6

7 Communities Networks Responders Government Individuals Of what? Organisations / Businesses Advise Nat l Security Educate Prosperity Exercise How? RESILIENCE Why? Sustainability Social cohesion Moral argument Implement Reputation Against what? Nat Hazards Environmental change Threats Mishaps Stupid Decisions Financial and Market shifts 7 Advise Educate Exercise Implement

8 Desired OBJECTIVE to keep going Advise Educate Exercise Implement From Continuity to Resilience: the EPC approach RESILIENCE A quality of an organisation, system or individual to achieve this Organisational Resilience (BS 65000) Continuity Continuity & Adaptability ACTIVITIES Risk management (ISO 31000) Crisis management (BS11200/PAS200) CAPABILITIES BCM & incident manag t (ISO 22301) ATTRIBUTES Anticipate Assess Prevent Adapt Prepare Respond Recover Supply chain management (PD 25222) Exercising (PD 25566) Quality management (ISO 9001) Security management (ISO 34001) Cyber security (PAS 555) Supply chain security (ISO 28000) Positive organisational culture Strategic insight Acceptance of risk as dynamic & imprecise Informed decision-making Learning lessons Adaptability Strong leadership Health & safety (H&SAW 1974) SUPPORTING PRINCIPLES Clarity and focus on why the organisation exists, its core values & value-generating activities; Commitment to resilience as a core value across all sections and levels of organisation; Normalised horizon scanning and contingency planning at all levels; Universal expectation of knowledge transfer and sharing, including bad news. 8

9 EPC at the Heart of the Debate 9

10 A General Shift in Thinking About Resilience Interception Back to normal Mitigation Response Relationships A new normality DNA CONTINUITY and ADAPTABILITY Resistance Redundancy Reliability Recovery Learning Flexibility Bounce back Engineering paradigm Bounce forward Ecological / social paradigm 10

11 Advise Educate Exercise Implement Continuity Continuity Resilience Adaptability The combination of our advisory, educational, exercising and implementation capabilities are cohesive to the end user and directly enables organisational resilience 11

12 Organisational Resilience The ability to detect, assess, prevent and where necessary respond to and recover from disruptive challenges of all types. Organisational resilience differs from traditional concepts of solely achieving business continuity, but seeks to create the thinking, services and capabilities to not just bounce back (continuity), but to bounce forward (continuity and adaptability) 12

13 Implement Advise Educate Exercise Implement Resilience Lifecycle Advise Educate Exercise 13

14 Business Continuity Management Crisis Management Exercising Risk Management Advise Educate Exercise Volkswagen Financial Services Implement 14

15 Benefits Scalable Flexible Share Resource and Time Short or Long Term Enables Partnership Under an Integrator 15

16 Implement Advise Educate Exercise Implement Building Organisational Resilience The ability to detect, assess, prevent and where necessary respond to and recover from disruptive challenges of all types. Organisational resilience differs from traditional concepts of solely achieving business continuity, but seeks to create the thinking, services and capabilities to not just bounce back (continuity), but to bounce forward (continuity and adaptability) Advise Exercise Educate