INTERNAL JOB VACANCIES. Contents. 12th October 2018

Transcription

1 INTERNAL JOB VACANCIES 12th October 2018 Contents... 2 Working for Guide Dogs... 2 Available roles... 3 Job Description: Communications Officer... 5 Job Description: Qualified Guide Dog Mobility Instructor Job Description: Qualified Guide Dog Mobility Instructor Job Description: Qualified Guide Dog Mobility Instructor Job Description: Marketing & Admin Coordinator Job Description: Service Delivery Manager Job Description: My Guide Service Manager Job Description: Dog Care & Welfare Assistant Job Description: Legacy Case Manager Job Description: My Guide Volunteering Manager Job Description: Major Donor Fundraiser

2 Working for Guide Dogs If you want to work for an organisation that makes a real difference to the lives of people who are blind or partially sighted, Guide Dogs may have a great opportunity for you. We have more than 1,000 staff working across the UK in a wide range of roles, all motivated by knowing that, whatever their job, they are playing their part in helping our clients get around independently and safely. We welcome applications from all sections of the community and we actively encourage diversity. The skills and abilities that we are looking for are as diverse as the range of jobs we have to offer. We are committed to fostering talent and supporting the development of our current staff and registered volunteers. Please note, all vacancies close at midnight on the date specified. If you would like more information for any of the vacancies below, please call our Volunteering Office on CVs will not be accepted. Please continue to the next page for details of current vacancies. 2

3 Available roles Role Location Closing date Communications Central Office 17/10/2018 External Officer Communications Central Office 17/10/2018 Internal Officer Qualified Guide Wales 25/11/2018 External Dog Mobility Instructor Qualified Guide Wales 25/11/2018 Internal Dog Mobility Instructor Qualified Guide Coventry 21/10/2018 External Dog Mobility Instructor Qualified Guide Coventry 21/10/2018 Internal Dog Mobility Instructor Qualified Guide Forfar 21/10/2018 External Dog Mobility Instructor Qualified Guide Forfar 21/10/2018 Internal Dog Mobility Instructor Legacy Case Central Office 21/10/2018 External Officer Marketing & Central Office 14/10/2018 Internal Admin Coordinator Marketing & Central Office 14/10/2018 External Admin Coordinator Service Delivery Belfast 15/10/2018 External Manager Service Delivery Belfast 15/10/2018 Internal Manager My Guide Glasgow 21/10/2018 External Service Manager My Guide Service Manager Glasgow 21/10/2018 Internal 3

4 Dog Care & Welfare Assistant Dog Care & Welfare Assistant Legacy Case Manager Legacy Case Manager My Guide Volunteering Manager My Guide Volunteering Manager Major Donor Fundraiser Major Donor Fundraiser Redbridge 19/10/2018 External Redbridge 19/10/2018 Internal Central Office 21/10/2018 External Central Office 21/10/2018 Internal Edinburgh 28/10/2018 External Edinburgh 28/10/2018 Internal London 24/10/2018 Internal London 24/10/2018 External For further details (including how to apply) for all external vacancies, please see our jobs board by clicking anywhere on this sentence. Thank you for your interest in working with Guide Dogs. Please see below for the job description and person specification for each of the internal roles listed above. The contents table at the top of this document will tell you the page number for each role. 4

5 Job Description: Communications Officer Vacancy Communications Officer Salary GBP 26,802 to 28,381 per annum Job Type Grade 4 Category Permanent- Full Time Closing Date 12/10/2018 Date Posted 24/09/2018 Reference Location Central Office Region South East General Information Job Title: Communications Officer Team: Communications Team Department: Communications Directorate: Marketing, Digital & Influencing Job Location: Central Office Reports To: Marketing Communications Manager Number of Direct Reports: Number of Volunteer Reports: 5

6 Budgetary Responsibility in Pounds: Financial Targets: Matrix Reporting Lines To: Level of Disclosure Check Required and Related Workforce: Overall Purpose To support Guide Dogs ambition of a future where every person with sight loss has the confidence and support to live their lives to the full. This will be done by providing life-changing services for the independence of people living with sight loss and their friends and family. We put people with sight loss at the heart of everything we do and firmly place ourselves at the forefront of inclusivity. With the support of the Marketing Communications Manager, to develop and implement integrated communications campaigns which promote, protect and raise Guide Dogs profile amongst key target audiences. In addition, working with Guide Dogs brand purpose, contribute to brand awareness and growth. This is a wide-ranging, creative role where you will be required to work closely alongside key stakeholders including a diverse Communications team which has a broad remit consisting of internal communications; national PR and media relations, ambassador and celebrity management, and stakeholder engagement. Key Accountabilities of the Role Key Accountability 1. With the support of the Marketing Communications Manager, to be the communications lead for specific projects or campaigns which meet strategic objectives 6

7 2. Developing and implementing multi channel, integrated communications plans with measurable KPIs 3. To proactively and creatively tell our story, generating ideas that work across all platforms which will inspire our audiences to engage with our Brand 4. To write and edit news releases, features, thought leadership articles and other copy for both external media and internal publications 5. To build strong and on-going relationships with key journalists contacts and with partner organisations, developing use of their channels to raise awareness with your key audiences in support of our strategy 6. Work with other departments and members of staff in Guide Dogs to understand their communications needs and provide creative solutions which meet strategic objectives 7. Act as a key advisor on handling difficult issues with the media and keep up-to-date with relevant issues in the media, gaining coverage for Guide Dogs where possible. 8. To take part in an out of hours duty rota and respond appropriately in the event of a crisis. 9. Ensure communications skills are kept up to date and have an understanding of other disciplines i.e. digital 10. Guide Dogs is a learning organisation and we are committed to fostering a positive climate for continuous learning. We expect all our people to demonstrate commitment and actively participate in continuous professional development (CPD). All employees will be expected to comply with Guide Dogs terms and conditions, rules, policies, procedures, codes of conduct, quality standards, authorisation processes, risk management policies etc. and relevant external regulations. Values and Behaviours All staff are expected to demonstrate Guide Dogs Values, the beliefs that guide the entire organisation. 1 Dedicated to superior quality 2 Always trustworthy 3 Inclusive and embracing 4 Customer focused 5 Maximising impact 6 Passionate and determined 7

8 Competencies Staff Members 1. Supports their team and colleagues 2. Works well with others across Guide Dogs 3. Is committed to quality and service 4. Understands how Guide Dogs operates and follows agreed procedures 5. Delivers their objectives and core activities as required 6. Takes responsibility for their own performance and development Person Specification Factor Essential Desirable Values and See section Values and behaviours Behaviours section above. Job specific A keen sense for what skills makes a good news story. Excellent writing and communication skills with the ability to write for a range of audiences and sectors. Confident and experienced in advising and influencing stakeholders. Previous relevant experience Comfortable pitching to target media on a regular basis including national broadcast; online and print as well as specialist trade. Experience of working within a busy press office and as part of an integrated communications team. A track record of identifying, developing and securing high quality media 8 Interest and/or experience working in the charity or public sector. Experience of working as part of a geographically dispersed organisation.

9 Knowledge Qualifications / Training Special requirements (such as travel /overnight stays) Dog friendly Eligibility to work in UK Volunteering opportunities which meet strategic objectives and KPIs. Experience of bringing our Brand and services to life by telling people s real-life stories in an engaging, inspiring and respectful way. Ability to build a rapport and strong relationships with internal and external stakeholders. Commitment to Guide Dogs purpose and values. A strong understanding of the media landscape and communications best practice. Educated to degree level or equivalent. You will be required to travel to the different Guide Dogs offices across the UK from time to time, which may involve some overnight stays. Comfortable with dogs in the workplace / office. Proof of identity and eligibility to work in the UK. Guide Dogs is a volunteer led organisation and as such all staff are required to support volunteers in their roles. This may or may not mean the direct management of volunteers but will require all staff to play a supporting role. 9 Experience of developing and implementing multi channel, integrated communications plans with measurable KPIs. Knowledge of producing communications materials in accessible formats. Third sector communications networks. Relevant professional qualification. From time to time you may be asked to support / volunteer your time at Guide Dogs events that take place outside of normal working hours.

10 Safeguarding Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and vulnerable adults with whom we work. We expect all of our employees and volunteers to demonstrate this commitment. The post holder is required to carry out other such duties as may reasonably be required, commensurate with the grade of this post. All employees will be expected to excel in being customer centric, demonstrate advocacy for Guide Dogs at all times and be a fundraiser. This job profile is accurate as at the date shown below. In consultation with the post holder it is liable to variation by management to reflect or anticipate changes in or to the role. GRADE OF POST: 4 DATE OF EVALUATION: 21 st September

11 Job Description: Qualified Guide Dog Mobility Instructor Vacancy Qualified Guide Dog Mobilty Instructor Salary GBP 26,802 to 33,958 per annum Job Type Grade 4 Category Permanent- Full Time Closing Date 25/11/2018 Date Posted 21/09/2018 Reference Location Wales Region Wales General Information Job Title: Guide Dog Mobility Instructor Team: Mobility Team Department: Service Delivery Directorate: Mobility Services Job Location: Mobility Team area Reports To: 11

12 Service Delivery Manager Number of Direct Reports: Number of Volunteer Reports: May be responsible for managing, maintaining daily communication and regular training inputs for groups of volunteer boarders - between 4 and 15 Budgetary Responsibility in Pounds: Financial Targets: Matrix Reporting Lines To: Level of Disclosure Check Required and Related Workforce: Enhanced Vulnerable Adults and Young Children workforce Overall Purpose Deliver specialist services as a part of a rehabilitation programme that enables people with sight loss to get out and about through their partnership with a guide dog. Supervise or deliver the training of dogs to be safe and efficient guides. Support existing or new guide dog and owner partnerships through the matching of suitable dogs, provision of appropriate instruction and associated aftercare services. Provide specialist assessment to service users to determine their compatibility for guide dog mobility and determine the most suitable type of dog as a potential partner. Provide a staged mobility plan, tailored to meet personal needs and expectations in relation to guide dog mobility. Have a technical understanding of the needs of service users in relation to the range of current products and services available from Guide Dogs and any partner agencies. The Guide Dog Mobility Instructors role is 12

13 central to the delivery of the core guide dog service and represents the key professional on whom customers of the guide dog service depend. Key Accountabilities of the Role Key Accountability 1 Dog training - Train or supervise the training of dogs according to national and international standards as well as according to specific individual service user requirements. Apply knowledge of the functional impact of sight loss and any other disabilities or health conditions in order to ensure dogs are able to perform their guiding role within the required variety of circumstances. Produce accurate reports to enable quality control and use professional judgement to make recommendations on each dog s progression. 2 Matching of guide dog and owner partnerships - Ensure that dogs are suitably matched to service users according to agreed criteria. Use detailed knowledge of each dog s qualities and recognise how these are likely to compliment the needs and lifestyle of service users. Analyse and assess any risks attached to the guide dog and whether these risks can be safely and appropriately balanced by the skills or capability of the intended service user. 3 Guide dog partnership instruction Plan, supervise or directly deliver training courses for service users. Apply theoretical and practical knowledge of teaching and learning of adults and at times people with additional needs, including the instruction of children and young people. Use skills and experience to develop both service user and the matched dog to jointly create an effective partnership that enables safe, independent travel and a good quality of life for the guide dog. Provide aftercare services to guide dog and owner partnerships that supports efficient mobility, dog welfare and maximises the effective working life of the partnership. % of time 30% 5% 25% 13

14 4 Service User Assessment - Assess the orientation, mobility and any functional vision of service users. Determine the mobility potential of service users and decide upon the appropriate service offer through a thorough assessment process. Produce professional specialist reports to indicate decision as to the most appropriate mobility outcome or matching need. Ensure reports accurately describe the needs and capabilities of service users so that the most appropriate dog can be selected and prepared to meet the assessed needs. 5 Mentoring and Supervision - Provide supervision,coaching or mentoring of other staff involved in the creation of guide dog and owner partnerships. Manage, train and support volunteers involved with supporting the guide dog service to ensure their ongoing development and performance management. 6 Community Engagement - Provides professional input or advocacy for service users to support access and inclusion or in support of various external events targeting awareness, collaboration, fundraising or PR opportunities. 7 Data Capture - Maintains accurate and timely client and dog records on the appropriate IS system, in line with national standards ensuring Data Protection Act compliance. 8 Any other activities relevant to the role that will enable us to get blind and partially sighted people out and about in the way they choose. 9 Guide Dogs is a learning organisation and we are committed to fostering a positive climate for continuous learning. We expect all our people to demonstrate commitment and actively participate in continuous professional development (CPD). 5% 15% 5% 10% 5% % All employees will be expected to comply with Guide Dogs terms and conditions, rules, policies, procedures, codes of conduct, quality standards, authorisation processes, risk management policies etc. and relevant external regulations. 14

15 Values and Behaviours All staff are expected to demonstrate Guide Dogs Values, the beliefs that guide the entire organisation. 1 Dedicated to superior quality 2 Always trustworthy 3 Inclusive and embracing 4 Customer focused 5 Maximising impact 6 Passionate and determined Competencies Staff Members 1. Supports their team and colleagues 2. Works well with others across Guide Dogs 3. Is committed to quality and service 4. Understands how Guide Dogs operates and follows agreed procedures 5. Delivers their objectives and core activities as required 6. Takes responsibility for their own performance and development Person Specification Factor Essential Desirable Values and See section Values & behaviours Behaviours section above Job specific skills Strong interpersonal skills and excellent communications abilities that inspire, motivate and deliver excellent support to a diverse range of people. 15 The minimum period required to attain proficiency is 37 months

16 Previous relevant experience Knowledge Qualifications / Training Special requirements (such as travel /overnight stays) Dog friendly Eligibility to work in UK Experience of social work/ rehabilitation/ teaching or coaching of adults, children or young people. Experience of working for a recognised organisation under the International Guide Dogs Federation A sound knowledge of all aspects of the GDMI role is required in order to perform effectively and this includes understanding of: the structure and activities of the Association, dog training theory basic and advanced, Dog law, relevant medical conditions. Five GCSE/ O levels, or equivalent, to include Mathematics and English. A-levels or equivalent. GDMI qualification recognised under the International Guide Dogs Federation Must be prepared and able to undertake some overnight stays away from home where required for customer training or support. Able to demonstrate ability to meet the physical demands of the role. Comfortable with dogs in the workplace/ office. Proof of identity and eligibility to work in the UK 16 Experience of working or training of dogs or other animals especially within a therapeutic capacity (e.g. animal assisted interventions). Experience of working with people with disabilities. Qualification as either a Mobility Instructor or Rehabilitation Worker e.g. Dip HE Rehabilitation Studies or equivalent.

17 Volunteering Guide Dogs is a volunteer led organisation and as such all staff are required to support volunteers in their roles. This may or may not mean the direct management of volunteers but will require all staff to play a supporting role. Safeguarding Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and vulnerable adults with whom we work. We expect all of our employees and volunteers to demonstrate this commitment. From time to time you may be asked to support / volunteer your time at Guide Dogs events that take place outside of normal working hours. The post holder is required to carry out other such duties as may reasonably be required, commensurate with the grade of this post. All employees will be expected to excel in being customer centric, demonstrate advocacy for Guide Dogs at all times and be a fundraiser. This job profile is accurate as at the date shown below. In consultation with the post holder it is liable to variation by management to reflect or anticipate changes in or to the role. GRADE OF POST: 4 DATE OF EVALUATION: 17

18 Job Description: Qualified Guide Dog Mobility Instructor Vacancy Qualified Guide Dog Mobility Instructor Salary GBP 26,802 to 33,958 per annum Job Type Grade 4 Category Permanent- Full Time Closing Date 21/10/2018 Date Posted 21/09/2018 Reference Location Coventry Region West Midlands General Information Job Title: Guide Dog Mobility Instructor Team: Mobility Team Department: Service Delivery Directorate: Mobility Services Job Location: Mobility Team area Reports To: Service Delivery Manager Number of Direct Reports: 18

19 Number of Volunteer Reports: May be responsible for managing, maintaining daily communication and regular training inputs for groups of volunteer boarders - between 4 and 15 Budgetary Responsibility in Pounds: Financial Targets: Matrix Reporting Lines To: Level of Disclosure Check Required and Related Workforce: Enhanced Vulnerable Adults and Young Children workforce Overall Purpose Deliver specialist services as a part of a rehabilitation programme that enables people with sight loss to get out and about through their partnership with a guide dog. Supervise or deliver the training of dogs to be safe and efficient guides. Support existing or new guide dog and owner partnerships through the matching of suitable dogs, provision of appropriate instruction and associated aftercare services. Provide specialist assessment to service users to determine their compatibility for guide dog mobility and determine the most suitable type of dog as a potential partner. Provide a staged mobility plan, tailored to meet personal needs and expectations in relation to guide dog mobility. Have a technical understanding of the needs of service users in relation to the range of current products and services available from Guide Dogs and any partner agencies. The Guide Dog Mobility Instructors role is central to the delivery of the core guide dog service and represents the key professional on whom customers of the guide dog service depend. Key Accountabilities of the Role 19

20 Key Accountability 1 Dog training - Train or supervise the training of dogs according to national and international standards as well as according to specific individual service user requirements. Apply knowledge of the functional impact of sight loss and any other disabilities or health conditions in order to ensure dogs are able to perform their guiding role within the required variety of circumstances. Produce accurate reports to enable quality control and use professional judgement to make recommendations on each dog s progression. 2 Matching of guide dog and owner partnerships - Ensure that dogs are suitably matched to service users according to agreed criteria. Use detailed knowledge of each dog s qualities and recognise how these are likely to compliment the needs and lifestyle of service users. Analyse and assess any risks attached to the guide dog and whether these risks can be safely and appropriately balanced by the skills or capability of the intended service user. 3 Guide dog partnership instruction Plan, supervise or directly deliver training courses for service users. Apply theoretical and practical knowledge of teaching and learning of adults and at times people with additional needs, including the instruction of children and young people. Use skills and experience to develop both service user and the matched dog to jointly create an effective partnership that enables safe, independent travel and a good quality of life for the guide dog. Provide aftercare services to guide dog and owner partnerships that supports efficient mobility, dog welfare and maximises the effective working life of the partnership. % of time 30% 5% 25% 20

21 4 Service User Assessment - Assess the orientation, mobility and any functional vision of service users. Determine the mobility potential of service users and decide upon the appropriate service offer through a thorough assessment process. Produce professional specialist reports to indicate decision as to the most appropriate mobility outcome or matching need. Ensure reports accurately describe the needs and capabilities of service users so that the most appropriate dog can be selected and prepared to meet the assessed needs. 5 Mentoring and Supervision - Provide supervision,coaching or mentoring of other staff involved in the creation of guide dog and owner partnerships. Manage, train and support volunteers involved with supporting the guide dog service to ensure their ongoing development and performance management. 6 Community Engagement - Provides professional input or advocacy for service users to support access and inclusion or in support of various external events targeting awareness, collaboration, fundraising or PR opportunities. 7 Data Capture - Maintains accurate and timely client and dog records on the appropriate IS system, in line with national standards ensuring Data Protection Act compliance. 8 Any other activities relevant to the role that will enable us to get blind and partially sighted people out and about in the way they choose. 9 Guide Dogs is a learning organisation and we are committed to fostering a positive climate for continuous learning. We expect all our people to demonstrate commitment and actively participate in continuous professional development (CPD). 5% 15% 5% 10% 5% % All employees will be expected to comply with Guide Dogs terms and conditions, rules, policies, procedures, codes of conduct, quality standards, authorisation processes, risk management policies etc. and relevant external regulations. 21

22 Values and Behaviours All staff are expected to demonstrate Guide Dogs Values, the beliefs that guide the entire organisation. 1 Dedicated to superior quality 2 Always trustworthy 3 Inclusive and embracing 4 Customer focused 5 Maximising impact 6 Passionate and determined Competencies Staff Members 7. Supports their team and colleagues 8. Works well with others across Guide Dogs 9. Is committed to quality and service 10. Understands how Guide Dogs operates and follows agreed procedures 11. Delivers their objectives and core activities as required 12. Takes responsibility for their own performance and development Person Specification Factor Essential Desirable Values and See section Values & behaviours Behaviours section above Job specific skills Strong interpersonal skills and excellent communications abilities that inspire, motivate and deliver excellent support to a diverse range of people. 22

23 Previous relevant experience Knowledge Qualifications / Training Special requirements (such as travel /overnight stays) Strong dog training and working skills and knowledge Experience of social work/ rehabilitation/ teaching or coaching of adults, children or young people. Experience of practically working and training dogs specific working tasks related to animal assisted interventions Experience of working for a recognised organisation under the International Guide Dogs Federation A sound knowledge of all aspects of the GDMI role is required in order to perform effectively and this includes understanding of: the structure and activities of the Association, dog training theory basic and advanced, Dog law, relevant medical conditions. Five GCSE/ O levels, or equivalent, to include Mathematics and English. A-levels or equivalent. GDMI qualification recognised under the International Guide Dogs Federation Must be prepared and able to undertake some overnight stays away from home where required for customer training or support. Experience of working with people with disabilities. Qualification as either a Mobility Instructor or Rehabilitation Worker e.g. Dip HE Rehabilitation Studies or equivalent. 23

24 Dog friendly Able to demonstrate ability to meet the physical demands of the role. Comfortable with dogs in the workplace/ office. Eligibility to Proof of identity and work in UK eligibility to work in the UK Volunteering Guide Dogs is a volunteer led organisation and as such all staff are required to support volunteers in their roles. This may or may not mean the direct management of volunteers but will require all staff to play a supporting role. Safeguarding Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and vulnerable adults with whom we work. We expect all of our employees and volunteers to demonstrate this commitment. From time to time you may be asked to support / volunteer your time at Guide Dogs events that take place outside of normal working hours. The post holder is required to carry out other such duties as may reasonably be required, commensurate with the grade of this post. All employees will be expected to excel in being customer centric, demonstrate advocacy for Guide Dogs at all times and be a fundraiser. This job profile is accurate as at the date shown below. In consultation with the post holder it is liable to variation by management to reflect or anticipate changes in or to the role. GRADE OF POST: 4 DATE OF EVALUATION: 24

25 Job Description: Qualified Guide Dog Mobility Instructor Vacancy Qualified Guide Dog Mobility Instructor Salary GBP 26,802 to 33,958 per annum Job Type Grade 4 Category Permanent- Full Time Closing Date 21/10/2018 Date Posted 21/09/2018 Reference Location Forfar Region Scotland General Information Job Title: Guide Dog Mobility Instructor Team: Mobility Team Department: Service Delivery Directorate: Mobility Services Job Location: Mobility Team area Reports To: Service Delivery Manager Number of Direct Reports: 25

26 Number of Volunteer Reports: May be responsible for managing, maintaining daily communication and regular training inputs for groups of volunteer boarders - between 4 and 15 Budgetary Responsibility in Pounds: Financial Targets: Matrix Reporting Lines To: Level of Disclosure Check Required and Related Workforce: Enhanced Vulnerable Adults and Young Children workforce Overall Purpose Deliver specialist services as a part of a rehabilitation programme that enables people with sight loss to get out and about through their partnership with a guide dog. Supervise or deliver the training of dogs to be safe and efficient guides. Support existing or new guide dog and owner partnerships through the matching of suitable dogs, provision of appropriate instruction and associated aftercare services. Provide specialist assessment to service users to determine their compatibility for guide dog mobility and determine the most suitable type of dog as a potential partner. Provide a staged mobility plan, tailored to meet personal needs and expectations in relation to guide dog mobility. Have a technical understanding of the needs of service users in relation to the range of current products and services available from Guide Dogs and any partner agencies. The Guide Dog Mobility Instructors role is central to the delivery of the core guide dog service and represents the key professional on whom customers of the guide dog service depend. Key Accountabilities of the Role 26

27 Key Accountability 1 Dog training - Train or supervise the training of dogs according to national and international standards as well as according to specific individual service user requirements. Apply knowledge of the functional impact of sight loss and any other disabilities or health conditions in order to ensure dogs are able to perform their guiding role within the required variety of circumstances. Produce accurate reports to enable quality control and use professional judgement to make recommendations on each dog s progression. 2 Matching of guide dog and owner partnerships - Ensure that dogs are suitably matched to service users according to agreed criteria. Use detailed knowledge of each dog s qualities and recognise how these are likely to compliment the needs and lifestyle of service users. Analyse and assess any risks attached to the guide dog and whether these risks can be safely and appropriately balanced by the skills or capability of the intended service user. 3 Guide dog partnership instruction Plan, supervise or directly deliver training courses for service users. Apply theoretical and practical knowledge of teaching and learning of adults and at times people with additional needs, including the instruction of children and young people. Use skills and experience to develop both service user and the matched dog to jointly create an effective partnership that enables safe, independent travel and a good quality of life for the guide dog. Provide aftercare services to guide dog and owner partnerships that supports efficient mobility, dog welfare and maximises the effective working life of the partnership. % of time 30% 5% 25% 27

28 4 Service User Assessment - Assess the orientation, mobility and any functional vision of service users. Determine the mobility potential of service users and decide upon the appropriate service offer through a thorough assessment process. Produce professional specialist reports to indicate decision as to the most appropriate mobility outcome or matching need. Ensure reports accurately describe the needs and capabilities of service users so that the most appropriate dog can be selected and prepared to meet the assessed needs. 5 Mentoring and Supervision - Provide supervision,coaching or mentoring of other staff involved in the creation of guide dog and owner partnerships. Manage, train and support volunteers involved with supporting the guide dog service to ensure their ongoing development and performance management. 6 Community Engagement - Provides professional input or advocacy for service users to support access and inclusion or in support of various external events targeting awareness, collaboration, fundraising or PR opportunities. 7 Data Capture - Maintains accurate and timely client and dog records on the appropriate IS system, in line with national standards ensuring Data Protection Act compliance. 8 Any other activities relevant to the role that will enable us to get blind and partially sighted people out and about in the way they choose. 9 Guide Dogs is a learning organisation and we are committed to fostering a positive climate for continuous learning. We expect all our people to demonstrate commitment and actively participate in continuous professional development (CPD). 5% 15% 5% 10% 5% % All employees will be expected to comply with Guide Dogs terms and conditions, rules, policies, procedures, codes of conduct, quality standards, authorisation processes, risk management policies etc. and relevant external regulations. 28

29 Values and Behaviours All staff are expected to demonstrate Guide Dogs Values, the beliefs that guide the entire organisation. 1 Dedicated to superior quality 2 Always trustworthy 3 Inclusive and embracing 4 Customer focused 5 Maximising impact 6 Passionate and determined Competencies Staff Members 13. Supports their team and colleagues 14. Works well with others across Guide Dogs 15. Is committed to quality and service 16. Understands how Guide Dogs operates and follows agreed procedures 17. Delivers their objectives and core activities as required 18. Takes responsibility for their own performance and development Person Specification Factor Essential Desirable Values and See section Values & behaviours Behaviours section above Job specific skills Strong interpersonal skills and excellent communications abilities that inspire, motivate and deliver excellent support to a diverse range of people. 29 The minimum period required to attain proficiency is 37 months

30 Previous relevant experience Knowledge Qualifications / Training Special requirements (such as travel /overnight stays) Dog friendly Eligibility to work in UK Experience of social work/ rehabilitation/ teaching or coaching of adults, children or young people. Experience of working for a recognised organisation under the International Guide Dogs Federation A sound knowledge of all aspects of the GDMI role is required in order to perform effectively and this includes understanding of: the structure and activities of the Association, dog training theory basic and advanced, Dog law, relevant medical conditions. Five GCSE/ O levels, or equivalent, to include Mathematics and English. A-levels or equivalent. GDMI qualification recognised under the International Guide Dogs Federation Must be prepared and able to undertake some overnight stays away from home where required for customer training or support. Able to demonstrate ability to meet the physical demands of the role. Comfortable with dogs in the workplace/ office. Proof of identity and eligibility to work in the UK 30 Experience of working or training of dogs or other animals especially within a therapeutic capacity (e.g. animal assisted interventions). Experience of working with people with disabilities. Qualification as either a Mobility Instructor or Rehabilitation Worker e.g. Dip HE Rehabilitation Studies or equivalent.

31 Volunteering Guide Dogs is a volunteer led organisation and as such all staff are required to support volunteers in their roles. This may or may not mean the direct management of volunteers but will require all staff to play a supporting role. Safeguarding Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and vulnerable adults with whom we work. We expect all of our employees and volunteers to demonstrate this commitment. From time to time you may be asked to support / volunteer your time at Guide Dogs events that take place outside of normal working hours. The post holder is required to carry out other such duties as may reasonably be required, commensurate with the grade of this post. All employees will be expected to excel in being customer centric, demonstrate advocacy for Guide Dogs at all times and be a fundraiser. This job profile is accurate as at the date shown below. In consultation with the post holder it is liable to variation by management to reflect or anticipate changes in or to the role. GRADE OF POST: 4 DATE OF EVALUATION: 31

32 Job Description: Marketing & Admin Coordinator Vacancy Marketing & Admin Coordinator Salary GBP 21,042 to 22,281 per annum Job Type Grade 3 Category Permanent- Full Time Closing Date 14/10/2018 Date Posted 27/09/2018 Reference Location Central Office Region South East General Information Job Title: Events Acquisition and Retention Coordinator Team: Events Acquisition and Retention Team Department: National Events Team Directorate: Fundraising Job Location: Central Office Reports To: National Events Acquisition and Retention Manager Number of Direct Reports: 32

33 Number of Volunteer Reports: Budgetary Responsibility in Pounds : Financial Targets: Matrix Reporting Lines To: Level of Disclosure Check Required and Related Workforce: Overall Purpose To provide and develop marketing and administrative support for the Acquisition and Retention of Guide Dogs Events participants as directed by the National Events Acquisition and Retention Manager. Key Accountabilities of the Role Key Accountability 1 To provide marketing and administrative support for the acquisition of participants for all National fundraising events, including the processing of registration information. 2 Develop and maintain databases used to recruit and manage supporters up to and during event. 33

34 3 To support the National Acquisition and Retention Manager to deliver a marketing plan, which would promote events in order to maximise participation in line with KPI s. This would include marketing calls to existing Guide Dogs supporters, and digital marketing support including building and dispatching s. 4 Offer highest level of stewardship to event participants to ensure maximised fundraising and repeat participation. This will be multi-channelled and include s, telephone and postal communication. 5 Liaise with internal event organisers (primarily Event Planning and Delivery Officers), external event managers, charity co-ordinators, volunteers and suppliers to ensure smooth administration and delivery of all events, including attending events as and when required. 6 Manage the day to day running of event, the events website, ensuring events are up to date, in line with registration deadlines and capacity. 7 Guide Dogs is a learning organisation and we are committed to fostering a positive climate for continuous learning. We expect all our people to demonstrate commitment and actively participate in continuous professional development (CPD). All employees will be expected to comply with Guide Dogs terms and conditions, rules, policies, procedures, codes of conduct, quality standards, authorisation processes, risk management policies etc. and relevant external regulations. Values and Behaviours All staff are expected to demonstrate Guide Dogs Values, the beliefs that guide the entire organisation. 1 Dedicated to superior quality 2 Always trustworthy 3 Inclusive and embracing 34

35 4 Customer focused 5 Maximising impact 6 Passionate and determined Competencies Staff Members 1. Supports their team and colleagues 2. Works well with others across Guide Dogs 3. Is committed to quality and service 4. Understands how Guide Dogs operates and follows agreed procedures 5. Delivers their objectives and core activities as required 6. Takes responsibility for their own performance and development Person Specification Factor Essential Desirable Values and See Values and Behaviours behaviours section above. Job specific skills Previous relevant experience Knowledge Work with minimum supervision. Excellent communication skills both written and oral. Time management.organisation and multi tasking skills. Administration and customer services. Marketing support. Microsoft Office programmes. Knowledge of bespoke fundraising and marketing databases. 35

36 Qualifications / Training Special requirements (such as travel /overnight stays) Dog friendly No specific requirements. May be required to travel from time to time around the UK. Comfortable with dogs in the workplace/ office. Eligibility to Proof of identity and work in UK eligibility to work in the UK Volunteering Guide Dogs is a volunteer led organisation and as such all staff are required to support volunteers in their roles. This may or may not mean the direct management of volunteers but will require all staff to play a supporting role. Safeguarding Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and vulnerable adults with whom we work. We expect all of our employees and volunteers to demonstrate this commitment. From time to time you will be asked to support / volunteer your time at Guide Dogs events that take place outside of normal working hours. The post holder is required to carry out other such duties as may reasonably be required, commensurate with the grade of this post. All employees will be expected to excel in being customer centric, demonstrate advocacy for Guide Dogs at all times and be a fundraiser. This job profile is accurate as at the date shown below. In consultation with the post holder it is liable to variation by management to reflect or anticipate changes in or to the role. 36

37 GRADE OF POST: 3 DATE OF EVALUATION: 18/06/

38 Job Description: Service Delivery Manager Vacancy Service Delivery Manager Salary GBP 33,842 to 35,833 per annum Job Type Grade 5 Category Permanent- Full Time Closing Date 15/10/2018 Date Posted 01/10/2018 Reference Location Belfast Region Northern Ireland General Information Job Title: Service Delivery Manager Team: Mobility Team Department: Service Delivery Directorate: Mobility Services Job Location: Mobility Action Centre Reports To: Mobility Team Manager Number of Direct Reports: 20 38

39 Number of Volunteer Reports: Up to 30 Budgetary Responsibility in Pounds: Dogs/Equipment/Vehicles Financial Targets: Matrix Reporting Lines To: Level of Disclosure Check Required and Related Workforce: Enhanced Atlantic Data Job Title: Mang to staff for Blind Pple Overall Purpose To manage and develop technical staff, and resources, in order to provide a range of mobility services to customers within the area covered by the Mobility Team. To, manage contracts and other collaborative working arrangements. To ensure that the quality of all training, customer service experience and on-going support services meets nationally agreed quality standards. To, allocate customer priority. To manage the delivery of a staged mobility plan designed in consultation with the customer to provide the best possible solution based on the resources available. Key Accountabilities of the Role Key Accountability 39

40 1 Managing Staff - Manages the recruitment, development and performance of service delivery staff. Allocates workloads and priorities to achieve locally agreed plans that contribute to national targets 2 Managing Services - Ensures a defined staged delivery plan is agreed and implemented for each customer. Ensures feedback from customers regarding service experience is obtained and acted upon in order to achieve continuous improvement. Ensures contracts and other collaborative working arrangements are managed to meet their respective objectives and targets. 3 Quality - Monitor and evaluate the quality of the services provided, ensuring a high level of stakeholder satisfaction and initiate the development of improvements at a local level as a result of feedback received. 4 Managing resources - Works closely with Guide Dog Training School management to secure the necessary supply of suitable dogs according to agreed production plans and to meet identified customer needs and priorities. 5 Manages Satellite Mobility Unit - Responsible for provision of all mobility services across the area through the effective use of locally and home based workers. Ensures that remote staff receive adequate and effective monitoring, supervision and communication 6 Guide Dogs is a learning organisation and we are committed to fostering a positive climate for continuous learning. We expect all our people to demonstrate commitment and actively participate in continuous professional development (CPD). All employees will be expected to comply with Guide Dogs terms and conditions, rules, policies, procedures, codes of conduct, quality standards, authorisation processes, risk management policies etc. and relevant external regulations. 40

41 Values and Behaviours All staff are expected to demonstrate Guide Dogs Values, the beliefs that guide the entire organisation. 1 Dedicated to superior quality 2 Always trustworthy 3 Inclusive and embracing 4 Customer focused 5 Maximising impact 6 Passionate and determined Competencies People Manager 1. Conducts themselves in a manner appropriate to a management role 2. Communicates effectively in different situations and at different levels 3. Manages individual and team performance to deliver results 4. Creates a team environment which promotes wellbeing and maximises personal effectiveness 5. Makes a contribution outside of their immediate team 6. Understands and applies policies and procedures appropriately Person Specification Factor Essential Desirable Values and See Values and Behaviours behaviours section above. Job specific skills Excellent verbal and written communication skills. Actively builds and manages internal and external networks of 41 Comfortable and confident in giving presentations and training to individuals and groups. Ability to analyse data and evaluate its

42 Previous relevant experience Knowledge Qualifications / Training Special requirements (such as travel /overnight stays) Dog friendly communication. Takes responsibility for planning and delivering services to meet customer needs. Can structure, plan and prioritise work to ensure targets and deadlines are met. Developed organisational, planning and time management skills. Can operate effectively with a PC specifically Word / Excel / Outlook Significant experience of working in a professional role in health, social care, Guide Dogs or other related work. Experience of developing and / or managing competent performance in others Knowledge of effective people management procedures and good management practices. Understands the best practice principles for managing and improving the performance of others Professional qualification, CQSW / DipSW, Dip/Cert Rehab, GDMI or equivalent Ability to travel to visit customers and external partner agencies, including occasional overnight stays. Ability to work occasional evenings and weekends to meet the service need. Comfortable with dogs in the workplace/ office. 42 impact. Chairing or facilitating meetings. Contract negotiation Experience of having worked in the Visual Impairment Sector. Experience of having worked in a voluntary organisation. Proven experience of supervising / managing staff. Managing project work Up to date with current policies, practice and current thinking in the third sector. Understands the everyday needs and concerns of blind and partially sighted people Secondary qualification within management N/A

43 Eligibility to Proof of identity and work in UK eligibility to work in the UK Volunteering Guide Dogs is a volunteer led organisation and as such all staff are required to support volunteers in their roles. This may or may not mean the direct management of volunteers but will require all staff to play a supporting role. Safeguarding Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and vulnerable adults with whom we work. We expect all of our employees and volunteers to demonstrate this commitment. From time to time you may be asked to support / volunteer your time at Guide Dogs events that take place outside of normal working hours. The post holder is required to carry out other such duties as may reasonably be required, commensurate with the grade of this post. All employees will be expected to excel in being customer centric, demonstrate advocacy for Guide Dogs at all times and be a fundraiser. This job profile is accurate as at the date shown below. In consultation with the post holder it is liable to variation by management to reflect or anticipate changes in or to the role. GRADE OF POST: 5 DATE OF EVALUATION: 10 th December

44 Job Description: My Guide Service Manager Vacancy My Guide Service Manager Salary GBP Starting: to per annum Job Type Grade 4 Category Permanent- Full Time Closing Date 21/10/2018 Date Posted 04/10/2018 Reference Location Glasgow Region Scotland General Information Job Title: My Guide Service Manager Team: Mobility Team Department: Mobility Services Directorate: Mobility Services Job Location: Mobility Team Reports To: Head of Mobility Services Number of Direct Reports: 44