EQ & People Skills for Managers -Acquiring your Influencing Skills to get things done through others

Transcription

1 EQ & People Skills for Managers -Acquiring your Influencing Skills to get things done through others Introduction Many management researches have proven that hindrance of managers on 2 development areas has caused great shortcomings their journey in search of GROWTH and EXCELLENCE. Over the last 10 years these 2 issues are being highlighted as important qualities for Management Development. Any Managers and Accountants lacking in EQ and PEOPLE SKILLS will definitely be left in their competitive edge over others. The first quality is required for Management to deal with day to day dilemma. Meanwhile, the later is the backbone for them to accumulate power of influence over their people. Methodology This is an Action Based Learning (ABL) program that integrates multi approach learning methodology, and an engaging session that involves every participant actively throughout the program. A blend of EQ, People Skills & Creativity Activities are incorporated in this program to ensure high level of learning effectiveness. Who Will Benefit From This Program This program is designed for in management positions. Course Benefits 1. Understand the pitfalls of the transition to management and how to avoid them 2. Energize and make your meetings more productive with this ten-point checklist 3. Learn how to get along with people even when they seem to be difficult 4. Take control of conflict and use it to your advantage 5. Learn why many projects fail to meet their objectives and how to overcome such problems 6. Discover the two keys to success for any organization

2 7. Uncover communications bottlenecks with a simple but insightful exercise 8. Structuring a Mentoring programmed 9. Defining and developing the mentoring relationship 10. Coaching Styles and Process Applying a coaching model 11. Identify and involve the people most influential in your success 12. Nurture leadership skills and motivation among all project team members 13. Avoid the traps of the "technical mind set" in becoming a manager 14. Gain control by letting go of control 15. Don t go crazy! Take control of your time and feel more relaxed with this five-point system 16. Encourage accountability among team members through this valuable technique Training Contents 1. Mastering relationships Understand the Importance of People Know why your work depends on people and your management skills Key to the transition: becoming more human Build rapport easily with Customers and Staff Become proficient at leadership and conflict management 2. EQ management Self Realization to EQ Understanding to EQ EQ Profiling Development of Proper EQ Base 3. Seeing the big picture Incorporate All the Elements of Success Change in perception leads to change in attitudes Learn the new rules for your success Taking on new and bigger roles and responsibilities Develop good plans and master your challenging environment Lead people to solve problems and make decisions 4. Master the art of communication Share Information with Proficiency Become an effective communicator Components of effective communication The payoff of preparation Saying it simply and clearly Being human: active listening Manage conflicts and crisis effectively

3 5. Coaching and Mentoring Leverage the Resources Available to You Understanding Coaching and Mentoring Coaching styles: Input and output coaching Coaching Process: A coaching model Structuring a Mentoring program Who needs mentoring and who makes a good mentor? Defining and developing the mentoring relationship 6. Taking it to the next level Seeking Improvement and Excellence Faster, better, cheaper: an effective method for improvement Nurturing greatness in your team Being positive & knowing what it takes Avoid the pitfalls of management Grow as a manager: return to the basics

4 Trainer s Profile Raj Kumar Creating Impact through Innovation CEO of Cleverbridge & Group of Companies M.SC (HRD), B.Econs (Hons), Adventure Learning (Aus) Certified Trainer (PPT, Aus) and Certified TTT (PSMB) Book Author & International Writer Performance Turn Around & Teambuilding Specialist As trainer, he has been in the field of corporate development for the last 17 years. Management, People & Productivity Development is the crucial part of his consulting work. To date he has delivered more than 150 courses, that benefits more than 5,000 people. Raj Kumar s working experience span from Executive to Chief Executive of a public listed company. He has experience in Manufacturing, Property Development, Education and Management Consulting. He was already a Chief Executive at the age of 31, managing profitability and people of various levels. As a person who focuses on full brain development, he is popularly known for these courses: KPI & Performance Turn Around Creative Sales Techniques Time Management & Priority Setting New Managers Development Leadership Development EQ & People Management Skills Results Based Team Building with ROI Measurement Just to name few of his BIG Brands that use his services Petronas, SHELL, Bank Negara, Hong Leong, IJN, MAKNA, Maybank, IBM, PNB, Prime Minister Department, National Panasonic, UMW, Telekom, Tenaga Nasional, MISC Shipping, Nippon Paint, SKF Bearing, Public Bank, NAZA Group, KIA Motor. Throughout all his training and consulting work, he challenges participants to move from their comfort to development zone. As such, he stress a lot on Thinking Out of Box and Innovation

5 PROGRAM REGISTRATION DATE: 30 & 31 Jan & 27 June & 26 September & 5 December 2013 Leadership, EQ & People Skills for Managers COMPANY / ORGANIZATION DETAILS Company / Organization Name: Address: *Please choose your preferred date VENUE: Park Royal Hotel, KL TIME: 9:00am 5.30pm TRAINING FEES: RM per participant - Course fee includes 2 tea breaks (morning and afternoon), a lunch, course material and certificate of attendance ENQUIRIES & REGISTRATION TEL: FAX: info@ceoclub.co WEB: TERMS & CONDITIONS Early bird fees Enjoy early bird discount of RM 100 for registration with payment 2 weeks prior to training date. WRITTEN CANCELLATION: Registration cancelled 7 days prior to the event is subject to charge of 50% of course fee SUBSTITUTE: A substitute may be made at any time at no extra cost NOTE: CLEVERBRIDGE reserves the right to make any amendments and / or changes to the event if warranted by circumstances beyond its control Name Of Contact Person: Mr/Ms Tel: Fax: Participant Details 1. Mr/Ms: Mobile No: 2. Mr/Ms: Mobile No: 3. Mr/Ms: Mobile No: 4. Mr/Ms: Mobile No: 5. Mr/Ms: Mobile No: Total Amount Payable: Payment Signature Details & Company Stamp: Cheque / Bank Draft / Credit Card (Please Specify): Payment by cheques should be crossed and made payable to: CLEVERBRIDGE TRAINING RESOURCES BANK DETAILS: CIMB CEO Club No. 22-2, Jalan Tiara, 2A/KU1, Bandar Baru Klang, Klang, Selangor. Tel: Fax: