The webcast will start at 11 a.m. Eastern. Handout You can print or download the webcast handout at capincrouse.com/webcast-acquiring-talent

Transcription

1 The webcast will start at 11 a.m. Eastern Please note: Handout You can print or download the webcast handout at capincrouse.com/webcast-acquiring-talent CPE CPE certificates will be ed to you within the next few weeks. To receive CPE credit you must respond to the polling questions, which are not available on mobile devices. Therefore, in order to receive CPE credit you must log in via a computer. Recording A recording of today s webcast will be available at capincrouse.com. Click Nonprofit Resources, and then select Webcast: Recorded from the list on the right. Acquiring Top Talent For Your Nonprofit Organization Heather Mausz, Vice President of Talent Management

2 Objectives Determine right timing for hiring Assess the options available to you for recruiting, including third-party assistance Prevent unnecessary turnover by asking the right kinds of questions to candidates Learn how to conduct a successful interview, how to build rapport with candidates and how to avoid common interview mistakes When Is the Right Time to Hire? Don t wait until you have more time or money Operating with a personnel deficit leads to: Overworked employees Low employee morale Decreased productivity over time Increased turnover Many other issues 2

3 Recruiting Options Fill the job yourself Do you have an HR Department that can help? Do you have capacity to post jobs, screen resumes, interview candidates? Use a traditional headhunter Typically charge around 25% of candidate s first year salary Use CapinCrouse recruiting services Significantly lower cost than traditional headhunters Two packages: Sourcing or Recruiting Why is Effective Interviewing Important? Cost of turnover is high Recruiting costs Training and retraining Overworked staff Client dissatisfaction Negligent hiring is this a real concern? 3

4 Tips and Tools for a Successful Interview Identify common issues Lack of problem solving and critical thinking skills? Work ethic or drive issues? Be prepared Be consistent with questions Tips and Tools for a Successful Interview Interview in person with multiple people! Have realistic expectations and embrace variety Be a body language expert Ask what their last performance review said about their performance 4

5 How to Build Rapport Practice Prepare Make eye contact and deliver a firm handshake Offer a compliment or an anecdote How to Build Rapport Ease into it and keep it conversational Take notes but listen and follow the flow Close Say thank you Set expectations Provide contact info for follow-up 5

6 Common Interviewer Mistakes Talking more than listening Rating errors Halo effect Extremes in severity/leniency Compare/contrast to other candidates versus job Drawn to likeness Common Interviewer Mistakes Not taking notes Veering too far off script Foot in mouth disease Just need a body syndrome 6

7 How Are Candidates Being Coached? Headhunters: Resume review and writing services Interview coaching Internet searches: When You Master These 20 Questions, You Can Ace Any Interview and Land the Job of Your Dreams Typical Interview Questions 3 Ways to Build Rapport and Ace the Interview So How Do You Know What THEY Want? Detect lip service Inquire about long-term goals Probe responses further Interviewee: I see myself as a CFO in a nonprofit one day. Interviewer: Why? What appeals to you about this career track? Do you have a realistic view of what that would take and the time frame? What do you think a CFO actually does all day long? Be honest about the negatives of the job 7

8 Consider the Importance of Retention Hiring correctly improves chances of retention Cost: 6 9 months salary 20% for mid-level employees and 200% for executives The Onboarding Experience New employees who feel welcomed and prepared: Reach productivity faster Have higher employee engagement Have greater retention rates Good onboarding: Reduces costs Saves time 8

9 4 Levels of Onboarding Compliance Clarification Culture Connection Overwhelmed? Let CapinCrouse help. Sourcing Package Recruiting Package Individualized Packages to meet your unique needs 9

10 Questions? Upcoming Webcast Please join us! Learn more at capincrouse.com Mergers and Acquisitions How to Make Them Work for Your Organization Thursday, April 26 1 p.m. Eastern Presented by: Fran Brown 10

11 Thank you for your time. Heather Mausz, Vice President of Talent Management Copyright CapinCrouse