Driving Employee Engagement. Developed and Presented by Jeff Joiner

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1 Driving Employee Engagement Developed and Presented by Jeff Joiner

2 Engagement refers to the extent to which employees believe in what they do, feel commitment toward the organization, and are willing to expend their best efforts to make the organization successful. Engagement is different than employee satisfaction because it has a behavioral component. Engagement means that employees are not just happy or satisfied, but are actively striving to make the organization more successful. - Eric Vanetti, Ph.D.

3 According to the Gallop Management Journal: 18% Disengaged 33% Engaged 49% Not Engaged

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5 Engagement Challenges Engagement levels decline as employees get older Minority ethnic respondents have higher engagement levels than their white colleagues Managers and professionals tend to have higher engagement levels than their colleagues in supporting roles Engagement levels decline as length of service increases Having an accident or injury at work, or experiencing harassment (particularly if the manager is the source of the harassment) both have a big negative impact on engagement Employees who have a personal development plan, and who have received a formal performance within the past year, have significantly higher engagement levels than those who have not

6 8 Ways to Drive Employee Engagement

7 Ways to Drive Employee Engagement Hire the Right Behaviors and Traits for Your Culture

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11 Ways to Drive Employee Engagement Encourage Thinking

12 For many years, new Nordstrom employees were given the famous Nordstrom s Employee Handbook a single 5-by-8-inch gray card containing 75 words:

13 Welcome to Nordstrom We re glad to have you with our Company. Our number one goal is to provide outstanding customer service. Set both your personal and professional goals high. We have great confidence in your ability to achieve them. Nordstrom Rules: Rule #1: Use best judgment in all situations. There will be no additional rules. Please feel free to ask your department manager, store manager, or division general manager any question at any time.

14 Ways to Drive Employee Engagement Strive to Create a Sense of Shared Enterprise

15 People want to be part of something larger than themselves. They want to part of something they are really proud of, that they ll fight for, sacrifice for, and trust. Howard Schultz President & CEO Starbucks

16 Ways to Drive Employee Engagement Provide Opportunities for Growth

17 Employee Engagement Report 2011 Key Findings 1) Employees worldwide view opportunities to apply their talents, career development, and training as top drivers of job satisfaction.

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20 As the Director of Food Services I have been amazed at the shift in attitude and pride that has taken place. Our kitchen managers feel valued as professionals. They feel empowered and prepared to handle the challenges and opportunities of our ever changing school meals environment. In my 28 years as a Food Service Director I have never been more proud than I am today of the opportunities these sessions have provided for leadership and personal growth to all of our Food Service Professionals. Beth Glitt Food Service Supervisor South-Western City Schools

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22 Ways to Drive Employee Engagement Employee Caring Managers

23 There is an old saying: People don t quit their jobs; they quit their managers.

24 Ways to Drive Employee Engagement Make Sure Everyone is Working Toward Goals

25 What is the definition of Success? suc cess [suh k-ses] noun The favorable or prosperous termination of attempts or endeavors. The progressive realization of a worthwhile dream or goal.

26 SMART Goal Setting Goals should be: Specific Motivational Attainable Relevant Trackable

27 Ways to Drive Employee Engagement Remind Your People How Incredibly Important Their Role Is

28 Employee Engagement Report 2011 Key Findings 1) Employees worldwide view opportunities to apply their talents, career development, and training as top drivers of job satisfaction. 2) Engaged employees plan to stay for what they give; the Disengaged stay for what they get.

29 Ways to Drive Employee Engagement Remember: Employee Engagement Starts at the Top

30 Ways to Drive Employee Engagement Hire the Right Behaviors and Traits for Your Culture Encourage Thinking Strive to Create a Sense of Shared Enterprise Provide Opportunities for Growth Employee Caring Managers Make Sure Everyone is Working Toward Goals Remind Your People How Incredibly Important Their Role Is Remember: Employee Engagement Starts at the Top

31 Speaker Contact jeffjoiner jeff.com Search for Jeff Joiner Training