A Bridge to Tomorrow. 75 th Annual NHRMA Conference & Tradeshow. Presented by

Transcription

1 A Bridge to Tomorrow 75 th Annual NHRMA Conference & Tradeshow Presented by

2 IT & HR Partnering for Change Cathi Row Cambia Health Solutions IT Talent Development Program Manager

3 A bit about me Cathi Row IT Talent Development Program Manager

4 A bit about the HR Team Beth Tate, HR Senior Business Partner Erin Patton, HR Consulting Specialist Michelle Schwartz, College Relations Lead

5 Time for a Case Study! Background You work for a large (6k employees) nonprofit total health solutions company dedicated to transforming the way people experience the health care system. You ve been hired by the Chief Technology Officer to support Talent Development specifically in the IT Division, a department of approximately 700 employees and contractors

6 New CIO restructures IT division: Cross-functional teams created to support business needs Today John Cimral, Cambia Health Solutions CIO announced that the IT division will reorganize teams to support business needs in a more effective manner. Teams in the application development area will now consist of cross functional skills sets in order to improve delivery and collaboration.

7 Brainstorm: What are the Challenges?

8 Brainstorm: What are the opportunities

9 The path we chose Development of Best Practice Exchanges Agile Methodology Education

10 Best Practice Exchanges Purpose: To create knowledge sharing communities that solve business issues Planning Guide Events Website Other

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12 Best Practice Exchanges Today Agile Architecture Data Modeling IT Leadership Software Development Portal Secure Application Coding Software Quality Vendor Management

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15 Measures

16 Agile Methodology Purpose: Offer foundational classes that provide a basic understanding of the Agile mindset for the entire organization. Vendor Training Internal Training Internal Coaching BPE Events

17 Lessons Learned Structure is good you can t have too much initially Focus on the critical few Work closely with management to get resource support and buy-in Don t give up adoption takes time

18 IT Employee to Manager Ratios to be slashed in IT CIO also says No More Layoffs! We ll get rid of contractors before employees! IT employee to manager ratios are significantly higher than any other are of the organizations. In some cases the ratio is 40:1. With an new strategy in place, we will target a 15:1 ratio by the end of next quarter. In a related announcement, the CIO also indicated a change in the contractor / employee mix. Currently, the resource pool is approximately 40% contractors to 60% employees. John Cimral indicates he would like the mix to be 20% contractors & 80% employees.

19 Brainstorm: What are the Challenges?

20 Brainstorm: What are the opportunities

21 The path we chose Management New manager role for less seasoned managers Promotion of employees Hire new managers externally Created training, tools & resources to support management team Employees Temp to hire initiative Hire 20 initiative Onboarding materials

22 IT Management Guide Purpose: To help IT management quickly and easily locate information frequently needed on the job. The guide references commonly accessed sites and information throughout Cambia. Sections: Human Capital IT Specific Information Systems and Applications

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24 New Manager Resources: IT Action Plan Purpose: To assist new managers in a successful transition to their leadership position. Sections: Meeting with your employees Team Vision and Management Discussion Planning Your Learning Needs

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26 Hire 20 Program Purpose: To quickly hire 20 strong college graduates Key Information Less than 2 months to implement Recruited from 4 Universities Hired 17 Full time employees and 3 interns Led to ongoing commitment to hire college graduates and interns

27 Onboarding Purpose: To help new employees achieve full productivity as well as to retain employees long term. Key Roles New Employee Manager Onboarding Coach Mentor

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29 Lessons Learned Don t underestimate how difficult culture can make change. Even doing some of the right things won t work Think Creatively Involve management to get resource support and buy-in Communicate, Communicate, Communicate Consider how to make repeatable or scalable processes along the way Ask for resources and budget upfront