OPEN STANDARDS BENCHMARKING MANAGE EMPLOYEE INFORMATION MEASURE LIST

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1 ABOUT APQC's MEASURE The APQC Open Standards Benchmarking measure list concisely lists all of the measures currently available for a specific survey. These measures are organized by research area (A), the survey name (B), and finally by category of measure (C). The list identifies each measure's "metric group ID" number (D), the measure name (E), the formula in english as APQC computes it(f), the formula in question numbers specific to this survey (G), and whether or not the measure is a key performance indicator for its associated process (H). For more information about APQC's Open Standards Benchmarking, please contact us directly on or visit the APQC Open Standards Benchmarking website on 1 of 6 10/19/ APQC

2 ID # NAME FORMULA KPI COST EFFECTIVENESS (8 MEASURES) Total cost to perform the process group "Manage employee information and analytics" per $1,000 revenue Total cost to perform the process group "manage employee information" / (Total business entity revenue *.001) Total cost to perform the process group "Manage employee information and analytics" per business entity employee Overhead cost of information" per business entity employee Overhead cost to perform the process group "manage employee information" per $1,000 revenue Personnel cost to perform the process group "Manage employee information and analytics" per $1,000 revenue Personnel cost to perform the process group "Manage employee information and analytics" per business entity employee c / ( *.001) Total cost to perform the process group "manage employee information" / Number of business c / a allocated to overhead * Internal cost to perform information") / 100)/ Number of business (( c * a) / 100)/ a allocated to overhead * Internal cost to perform information") / 100) / (Total business entity revenue * 0.001) (( c * a) / 100) / ( * 0.001) allocated to personnel * Internal cost to perform information") / 100) / (Total business entity revenue *.001) (( a * a) / 100) / ( *.001) allocated to personnel * Internal cost to perform information") / 100) / Number of business (( a * a) / 100) / a 2 of 6 10/19/ APQC

3 COST EFFECTIVENESS (8 MEASURES) Systems cost to perform the process group "Manage employee information and analytics" per $1,000 revenue Systems cost to perform the process group "Manage employee information and analytics" per business entity employee CYCLE TIME (3 MEASURES) allocated to systems * Internal cost to perform information") / 100) / (Total business entity revenue * 0.001) (( b * a) / 100) / ( * 0.001) allocated to systems * Internal cost to perform information") / 100) / Number of business (( b * a) / 100) / a Average time in days to fulfill an ad hoc information request Cycle time in days for the function "develop and manage human capital" to fulfill an ad hoc information request Response time in hours for non-routine "manage employee information" inquiries Response time in hours for routine "manage employee information" inquiries PROCESS EFFICIENCY (1 MEASURES) Number of FTEs that perform process group "Manage employee information and analytics" per $1 billion revenue STAFF PRODUCTIVITY (1 MEASURES) Number of business per FTE that performs the process group "Manage employee information and analytics" Response time in hours for a non-routine inquiry for the process group "manage employee information" Response time in hours for a routine inquiry for information" Number of FTEs who perform the process group "manage employee information" / (Total business entity revenue * ) d / ( * ) Number of business / Number of FTEs who perform the process group "manage employee information" a / d 3 of 6 10/19/ APQC

4 SUPPLEMENTAL INFORMATION (12 MEASURES) Number of monthly non-routine "manage employee information" inquiries per business entity employee Number of non-routine inquiries received monthly for the process group "manage employee information" / Number of business Number of monthly routine "manage employee information" inquiries per business entity employee / a Number of routine inquiries received monthly for information" / Number of business entity employees Other cost to perform information" as a percentage of the total cost to perform the process group / a allocated to costs other than personnel, systems, and overhead*internal cost to perform Outsourced cost of the process group "Manage employee information and analytics" as a percentage of the total cost to perform the process group Overhead cost to perform the process group "manage employee information" as a percentage of the total cost to perform the process group Percentage of "manage employee information" inquiries received that are non-routine ( d* a)/ c Outsourced cost to perform the process group "manage employee information"/total cost to perform information"* b/ c*100 allocated to overhead*internal cost to perform ( c* a)/ c Number of non-routine inquiries received monthly for the process group "manage employee information"/(number of routine inquiries received monthly for the process +Number of non-routine inquiries received monthly for information")* /( )*100 4 of 6 10/19/ APQC

5 SUPPLEMENTAL INFORMATION (12 MEASURES) Percentage of "manage employee information" inquiries received that are routine Number of routine inquiries received monthly for information"/(number of routine inquiries received monthly for the process group "manage employee information"+number of non-routine inquiries received monthly for the ) * Percentage of "manage employee information" inquiries received via digital communication channels Percentage of "manage employee information" inquiries received via non-digital communication channels Personnel cost to perform the process group "Manage employee information and analytics" as a percentage of the total cost to perform the process group /( )*100 Percentage of inquiries received for the process employees" through digital communication channels a Percentage of inquiries received for the process employees" through non-digital communication channels b allocated to personnel*internal cost to perform Systems cost to perform the process group "Manage employee information and analytics" as a percentage of the total cost to perform the process group ( a* a)/ c allocated to systems*internal cost to perform Total labor cost to maintain and support HRIS as a percentage of total business entity personnel cost ( b* a)/ c (Labor cost for full or part-time employees to maintain and support HRIS+Labor cost for temporary or contract employees to maintain and support HRIS)/(Personnel cost of business entity FTEs) * 100 ( a(ii) b(ii))/( c) * of 6 10/19/ APQC

6 About APQC's Open Standards Benchmarking APQC is the steward of the open standard benchmarking content. Content is developed and reviewed by various subject matter experts. Participation in APQC's Open Standards Benchmarking is complimentary for APQC Enterprise Members. APQC Functional Members can benchmark in their functional membership at no cost. By participating, you will receive a detailed table comparing your responses with those of your peers. In essence, you ll get a row-by-row comparison of your responses versus those of your peers. The data tables will feature your answers as well as indicate the high, median and low performance ranges. Past participants have used open standards benchmarking research reports to set baselines for process improvement projects, to build a business case for new initiatives, to prioritize high-impact opportunities, and even to validate success or return on investment from efforts. For more information, call or visit 6 of 6 10/19/ APQC