DEPUTY DIRECTOR OF COMMUNITY SERVICES

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1 NOW ACCEPTING APPLICATIONS FOR DEPUTY DIRECTOR OF COMMUNITY SERVICES CLICK ANYWHERE TO APPLY City of Southlake 1400 Main Street Southlake, TX

2 The Community Southlake is uniquely situated in the heart of the Dallas-Fort Worth area of North Texas. This activelyengaged community takes pride in the quality of life in this upscale city and has proof to back it up. From master-planned neighborhoods and exemplary public schools to nationally renowned businesses and award-winning mixed-use developments, Southlake has become synonymous with first-class development and quality of life. Southlake has consistently been ranked as one of the best places to live by D Magazine and Fort Worth Magazine. The Wallet Hub 2018 Best Places to Live in Texas report ranked Southlake first in Education, Health and Safety. In 2015, the Dallas Morning News reported Southlake as one of the top ten Best Neighborhoods in DFW. The reasons for the accolades are easily found within the City s 22 square miles: exemplary schools, acre after acre of green space, and the welcoming spirit of its residents all true Texas traditions. Southlake s quality of life is among the highest in the DFW Metroplex, with its safe neighborhoods, community programs, and excellent schools. Due to its location, available land, financial stability, educated workforce, and quality-driven development regulations, Southlake will be the center of growth for years to come. Our Mission The City of Southlake provides municipal services that support the highest quality of life for our residents, businesses, and visitors. We do this by being an exemplary model of balancing efficiency, fiscal responsibility, transparency, and sustainability. Our Vision Southlake is a vibrant, attractive, safe, healthy and fiscally sound community that epitomizes both economic and environmental sustainability. We offer quality neighborhoods and a high standard of living, with abundant opportunities for learning, shopping, working, recreation and enjoyment of open spaces.

3 Organization & Culture We are world class professionals serving a world class community. The City of Southlake is comprised of a great team of employees who are highly engaged and committed to their work. The City nurtures a progressive environment where challenging, empowered, and purposeful work is celebrated. Every day, employees bring their best ideas, attitudes, and efforts to work with them, serving the community enthusiastically and effectively. In fact, the City s most recent Gallup Q12 employee engagement survey indicated that 53% of the workforce is fully engaged. In comparison, 34% of Texas state and local government workers are engaged. The City is committed to creating a workplace that works to ensure employees have the materials and equipment they need to do their job, takes time to provide meaningful recognition, shows employees that the City cares about them as people, seeks employee feedback, and emphasizes learning and growth. Employees are the most important resource in the City s service commitment to its customers and without them, it would not be successful. Strategy execution is also a fundamental part of the day-to-day operations within the City of Southlake. In 2005, the City Council worked closely with staff to develop a Strategic Management System (SMS) based on the Balanced Scorecard framework. The SMS aligns decision-making and resource allocation with City Council and citizen priorities. It includes components such as vision, mission, values, perspectives, focus areas, corporate objectives, strategy maps, implementation plans, and performance measures. In addition, each department has its own Strategy Map built around the department s core services and develops a departmental business plan each year. Departments also have performance scorecards that provide a way to assess the quality of the work being performed. Attention is given to what needs to be done, but performance is also about how things are done. To guide this, the Southlake Way and the City s core values define the expectations. The City s values are Integrity, Innovation, Accountability, Commitment to Excellence, and Teamwork. The City has approximately 400 employees and a total budget just over $100 million with a tax rate of.447 per $100 of valuation. The City has a structurally balanced budget and holds AAA bond ratings from Standard and Poor s and Fitch IBCA.

4 Community Services Department The Community Services Department is led by Director Chris Tribble, and includes Community Services Administration, Parks, Recreation, Community Relations, The Marq Southlake and the relationship management of various community partnerships. Two Deputy Directors lead the strategic and operation management of the many divisions that make up the department. The FY 2019 general fund budget for Community Services is $5,962,023. Below are the descriptions of the core service areas within this department. The Marq Southlake is a multipurpose, community center comprised of Legends Hall and Champions Club. Open since 2015, Legends Hall was built to the highest standards for which Southlake is known. Beautifully designed, Legends Hall is a premier activity and event venue within the Dallas-Fort Worth Metroplex. The property features 23,000 square feet of meeting and function space and is perfect for wedding, corporate events, conferences, trade shows, and much more. Legends Hall also includes the Senior Activity Center which offers members a variety of opportunities to socialize with friends and keep the mind, body and spirit engaged in meaningful pursuits. The department is gearing up to open Champions Club, a state-of-the art fitness and aquatic facility in December of With 82,000 square feet of high end amenities, Champions Club offers endless opportunities for fitness and fun. Featuring spaces for strength and cardio training, a two court gymnasium, indoor/outdoor turf areas, indoor aquatics center, walk/ jog track, and indoor playground, Champions Club has something for everyone in the family. The facility will grow the department head count to 58 full-time employees and 160 part-time employees. The Parks Division - is recognized for its award-winning parks, manicured landscapes and preserved open spaces. Our facilities and beautiful scenery provide patrons with opportunities for growth and personal enjoyment. It s the goal of the Southlake Parks Division to not only meet, but exceed expectations and continue with our sterling image as one of DFW s most park-friendly cities. The Southlake parks system offers visitors a combination of developed parks and open space, miles of trails, outstanding athletic fields, a tennis center, nature center and beautiful ponds, pavilions and facilities. Community Relations - is all about enriching the quality of life for those who live, work and play in Southlake. There is something for everyone in the family to enjoy and participate in! Major events include Stars and Stripes, Home for the Holidays Tree Lighting, Easter in the Park, Monster Mash and our newest community event, Celebrate Southlake.

5 About the Position The Deputy Director of Community Services reports directly to the Director of Community Services The purpose of this position is to assist in the planning, direction, oversight and management of the Community Services Department. This is accomplished by providing highly responsible and complex executive level support to the Director of Community Services in managing the needs of Southlake citizens as it relates to Parks, Recreation, Senior, Library, and Community programs and services. Ideal Candidate The ideal candidate will be a sophisticated, dynamic, self-confident, motivated, approachable, and proactive leader with a passion for finance, accounting and people management. The candidate should have a proven track record for making things happen with illustrated tangible wins for his or her organization. The ideal candidate should possess the following core competencies: Strategic Performance: ability to meet performance expectations by setting goals, tracking progress, and measuring success using components of the Strategic Management System. People Management: ability to manage and encourage staff using the principles of employee engagement, coach them to develop their capabilities, and optimize their performance. Building Collaborative Relationships: ability to develop, maintain and strengthen relationships with others, both inside and outside the organization. Communication: ability to deliver verbal and written communications and presentations that are clear, persuasive, well thought out, and tailored to the audience. Customer Orientation: ability to demonstrate concern for satisfying the needs of both internal and external customers by being approachable, available, responsive, and helpful. Innovation: ability to look beyond the traditional to find new, modern and creative solutions. Fostering Teamwork: ability and desire to work cooperatively within a team environment and ability to motivate team members to work together. Flexibility: ability to adapt to changing situations and open to different and new ways of doing things. Personal Credibility: ability to convey a command of the relevant facts and information and be perceived as responsible, reliable and trustworthy. Situational Awareness: ability to accurately anticipate the implications of events or decisions for various stakeholders in the organization and community and plan strategy accordingly.

6 Education & Experience A Bachelor s degree in Public Administration, Parks and Recreation Management, Business Administration, Library and Information Studies, Kinesiology or similar field is required. A Master s degree in Public Administration, Parks and Recreation Management, or Business Administration is desired. Five (5) years of municipal and/or private sector experience in parks and recreation, leisure and community services, parks development, library services, and/or related field is required with three (3) years of highly responsible management experience. Previous experience in a municipal organization is preferred. Compensation & Benefits Application Process The starting salary for the new Deputy Director of Community Services will be market competitive depending upon the experience and qualifications of the successful candidate. The City offers a comprehensive benefits package for employees including medical, dental, life, and disability coverage; paid vacation, sick, and holiday leave; and participation with the Texas Municipal Retirement System (TMRS). Refer to the attached benefits summary sheet for more detailed information regarding benefits. Please submit your application, resume and cover letter online at: The position is open until filled, however, the first review of applications will occur on Friday, September 14, If you have any questions about the City of Southlake, the department, or the position, please contact Human Resources at or careers@cityofsouthlake.com. The City of Southlake is an equal opportunity employer and values diversity at all levels of its workplace. Female, minority and disabled candidates are encouraged to apply. Applicants selected as finalists for this position will be subject to a comprehensive background check. The Texas Public Information Act may require disclosure of applicant information at any stage of the process. RESOURCES City of Southlake cityofsouthlake.com Community Services ExperienceSouthlake.com

7 TUITION REIMBURSEMENT DENTAL INSURANCE FLEXIBLE SPENDING ACCOUNT BENEFIT SUMMARY FOR FULL-TIME EMPLOYEES The City reimburses full-time employees 100% of the local average of state tuition, laboratory, and registration fees and 50% of required textbooks. Employees must have been employed for 12 or more months and commit to two years of service. Additional restrictions apply, please refer to the policy for details. The City awards longevity pay to full-time employees who have been employed with the City for 12 consecutive months as of December 31 st. Employees with months of service LONGEVITY will receive $5 per month of service; employees with months of service will receive $6 PAY per month of service; and employees with 180 or more months of service will receive $7 per month of service. Longevity pay is paid once per year, generally in November and is capped at $2,100. Longevity pay is subject to City Council approval and funding within the budget. HEALTHCARE ADVISOR Full-time employees are provided group health insurance coverage through Aetna. New employees are eligible for health insurance on the first of the month following their hire date. The City offers four different plan options, allowing employees to choose the plan that is most suitable for their unique situation. The following rates are per pay period and are effective October 1, VISION RATES Employee: $ 2.60 Spouse: $ 4.93 Child(ren): $ 5.78 Family: $ 8.13 Full-time employees have access to Compass Professional Health Services. Compass is available, at no cost to the employee, to serve as a personal healthcare advisor. They can help employees navigate healthcare by providing doctor recommendations, hospital cost and quality information, reviewing bills, resolving disputes, providing prescription information and much more. Contact Human Resources for more information. HEALTH INSURANCE HDHP w/hsa THA EPO EPO POS Employee: $ 0.00 $ 0.00 $ 5.00 $ Emp + Spouse: $ $ $ $ Emp + Child(ren): $ $ $ $ Emp + Family: $ $ $ $ Full-time employees are eligible for dental coverage through MetLife. New employees are eligible for dental insurance on the first of the month following their hire date. Dependent coverage is paid for 100% by the employee. The rates are per pay period and are effective October 1, DHMO PPO Employee: $ 0.00 Employee: $ 0.00 Spouse: $ 6.65 Spouse: $ Child(ren): $ 7.39 Child(ren): $ Family: $ Family: $ Full-time employees are eligible to enroll in vision insurance provided by MetLife. MetLife offers a diverse vision network of nearly 60,000 providers including both private and leading retail chains. For more information please contact Human Resources. The rates are per pay period and are effective October 1, The Flexible Spending Account allows employees to deduct insurance premiums, medical expenses, and day care expenses from their paychecks on a pre-tax basis. EMPLOYEE ASSISTANCE PROGRAM VISION INSURANCE Provided through Alliance Work Partners (AWP), the EAP provides employees and their dependents 24-hour access to services related to counseling, eldercare issues, parenting concerns, legal questions, financial issues, and a variety of other topics. This document is provided as a summary only. Benefits are effective October 1, September 30, In the event of any discrepancy between this document and the official plan document or policy, the plan document and/or policy shall govern. Please contact Human Resources with any questions.

8 AD&D LIFE LTD INSURANCE Full-time employees are provided, at no cost, group term life insurance and accidental death & dismemberment insurance equal to one times their annual salary up to $50,000 through Unum. Supplemental voluntary life insurance is also available to employees through Unum at a cost. TMRS also provides one times their annual salary in life insurance to regular full-time employees. Full-time employees are provided, at no cost, long-term disability insurance. LTD is provided by Unum and pays 60% of an employee s monthly earnings (up to $5,000 per month) after a 90-day waiting period if they become disabled and are no longer able to perform the functions of their job. Full-time employees are eligible to accrue vacation leave. Employees are not eligible to take vacation leave until they have been employed for six months. Unused leave balances will carry over to the next year up to a maximum accrual of 240 hours (360 for fire shift personnel). Employees may be paid for unused vacation balance upon termination after twelve months of employment. Regular Employee Accrual: Tenure Per Period Annual 0-59 months 3.08 hours 2 weeks months 4.62 hours 3 weeks months 7.08 hours 4 weeks, 3 days 240+ months 8.00 hours 5 weeks, 1 day SICK LEAVE All full-time employees accrue 3.08 hours (7.5 hours for fire shift personnel) of sick leave per pay period. Employees may accrue up to a maximum of 720 hours of sick leave. VACATION LEAVE Fire Shift Accrual: Tenure Per Period Annual 0-59 months 5 hours 5 shifts months 7.5 hours 7.5 shifts months 11 hours 11 shifts 240+ months 12 hours 12 shifts COMPENSATORY LEAVE Full-time employees are granted ten (10) paid holidays per year. New Year s Day, Martin Luther King Jr., Good Friday, Memorial Day, Independence Day, Labor Day/September 11, Thanksgiving Day, Day after Thanksgiving Day, Christmas Eve and Christmas Day. RETIREMENT PLAN & DEFERRED COMPENSATION Non-exempt employees may elect to accrue up to 48 hours of comp time off in lieu of overtime pay. Supervisor approval is required. Comp time is accrued at a rate of one and a half (1-1/2) hours for each hour of overtime worked. HOLIDAY PAY All full-time, regular employees are required to participate in TMRS (Texas Municipal Retirement System). Employees contribute 7% of their gross pay, which is matched 2:1 by the City. After five (5) years of participation in TMRS, an employee is fully vested. Employees may retire once vested at age 60 or after 20 years of service at any age. For more information contact Human Resources or TMRS. The City of Southlake does not participate in the Social Security program. Full-time employees can save additional money for retirement through a 457 deferred compensation plan. Employees can choose to voluntarily defer monies through Nationwide or ICMA Retirement Corporation. Contact Human Resources for more information. Sworn Police and Fire personnel within DPS may be eligible for certification pay of the following amounts: Intermediate Certification: $60 per month; Advanced Certification: $100 per month; Master s Certification: $125 per month. Certification pay is not cumulative. CERTIFICATION PAY 1400 Main Street, Suite 260 Southlake, TX HR@cityofsouthlake.com

9 Position: Deputy Director of Community Services Reports to: Director of Community Services FLSA Status: Exempt Date: August 2018 JOB SUMMARY: JOB DESCRIPTION The purpose of this position is to assist in the planning, direction, oversight and management of the Community Services Department. This is accomplished by providing highly responsible and complex executive level support to the Director of Community Services in managing the needs of Southlake citizens as it relates to Parks, Recreation, Senior and Community programs and services. ESSENTIAL FUNCTIONS: Note: This information is intended to be descriptive of the key responsibilities of the position. The list of essential functions below does not identify all duties performed by any single incumbent in this position. Provides strong leadership. Strategic Leadership: Assumes full management responsibility for all services and operations of the Community Services Department as assigned by the Director. Manages and actively participates in the development and implementation of department business plans, strategy maps, goals, initiatives, objectives, policies, and priorities for each assigned service and/or operational area. Oversees the development and implementation of policies and plans related to departmental services and operations. Implements and reports on key accountability indicators to continually monitor and evaluate the effectiveness of assigned divisions. Makes decisions using relevant data and seeks to improve efficiency. Motivational Leadership: Understands the principles of employee engagement and successfully implements programs to promote engagement within assigned areas. Communicates expectations; understands staff equipment/material needs and provides as able; identifies employee strengths and considers them when making assignments; provides for ongoing employee recognition and encourages development; values employee opinions; communicates department mission and employee roles; provides for employee growth and development; and provides ongoing feedback to employees about their progress. People Management: Supervises assigned personnel by directing, instructing, scheduling, reviewing, and evaluating work activities; provides clear expectations; inspects and reviews work for quality, makes recommendations regarding hiring, disciplining, terminating and other personnel actions; delegates tasks according to strengths and interests; provides ongoing constructive feedback on performance; holds timely discussions and conducts performance reviews. Future-Minded: Uses knowledge of current social, political and economic trends to reliably forecast future conditions and capability. Supports planning efforts and executes future-minded plans identified within the department s business plan and workplan. Safeguards the public s trust. Fiscal Responsibility: Participates in the development and administration of the departmental budget; forecasts funds needed for appropriate staff levels, equipment, materials and supplies; makes recommendations on expenditures and potential revenue City of Southlake Deputy Director of Community Services Page 1 of 5

10 sources; and implements budgetary adjustments as appropriate and necessary. Financial Stewardship: Ensures department and divisional operations are in accordance with City-established financial principles; ensures adherence to effective internal controls; actively seeks ways to reduce costs and improve efficiency; develops partnerships to reduce cost of service and improve service delivery; provides high quality services using sustainable business practices; and adheres to established cost recovery goals. Understands the true costs of services and programs provided. Risk Management: Designs and oversees work systems and processes to minimize unnecessary risk; uses data and analysis to understand risk and improve decisionmaking; identifies business operations designed to maximize the effectiveness of business processes. Institutes and maintains a customer-centric work environment. Customer Focus: Establishes a staff commitment to delighting customers by providing an exceptional customer experience; assesses the organization and its services from the customer s point of view and delivers services where and when the customer needs them; builds strong customer relationships; actively uses customer preferences to implement process improvements; seeks innovative, next practices to create high customer value; demonstrates personal commitment to exceptional customer service. Leads department with organizational & political savvy. Political Acumen: Uses knowledge of the organization and political climate to solve problems and accomplish goals; understands relationships between the organization and the community; capitalizes on formal channels and informal networks to achieve goals; anticipates the impacts of decisions and actions; values the City s political processes. Executive Presence: Understands the power of representation and actively participates in key events and programs; is intentional about having a presence as a citywide leader; develops personal brand to include both internal and external presence; ensures that personal style reflects the image of the municipal organization and the department. Executive Support: Provides assistance to the Director of Community Services, City Manager, Assistant City Manager and/or other executive staff and the City Council; participates in a variety of boards, commissions and committees; attends City Council and other meetings after normal business hours; prepares and presents staff reports and other necessary correspondence to various audiences; and represents the Community Services Department at community functions. Establishes and maintains corporate culture in conformance with City values. Accountability: Takes responsibility for his/her own action or inaction; holds subordinates accountable for their action/inaction with fairness and consistency; achieves expected results with little or no direct oversight; balances timely performance with quality of work; makes best use of time and resources; uses principles of employee engagement to motivate staff to use discretionary effort toward meeting departmental goals. Acknowledges mistakes and course corrects as necessary. Values transparency. Integrity: Models uncompromising commitment to the highest level of ethical behavior and demands the same from those he/she leads; earns and promotes trust within the organization and with those we serve; leads with consistency and competency; treats others with respect; values diversity; builds a competent workforce worthy of the public s trust. Innovation: Values progressive thinking, creativity, flexibility and adaptability in service delivery; understands how to evaluate and mitigate risk associated with original ideas and approaches; embraces process improvement and fosters an environment where employees aspire to implementation of best/next practices and creatively solve problems. City of Southlake Deputy Director of Community Services Page 2 of 5

11 Excellence: Work is characterized by its quality and by the diligence with which it is carried out; proactively seeks to solve problems in advance; promotes the achievement of technical and program management excellence; demonstrates commitment to organizational learning. Establishes a strong commitment to customer relationships and develops methods for understanding customer pull to ensure the provision of high value services. Teamwork: Recognizes the importance of working together to meet our citizens needs, communicating clearly, and sharing resources and information freely. Builds team spirit and enthusiasm within the department; collaborates effectively with other departments and employees, elected and appointed officials, volunteers and other service providers/partners. Appreciates diversity and values inclusion; inspires positive environment of cooperation. MINIMUM QUALIFICATIONS: Formal Education: Work requires specialized knowledge in a professional or technical field. Work requires professional level of knowledge of a discipline equivalent to that which is acquired in a Bachelor s degree-level of study. A Bachelor s degree in Public Administration, Parks and Recreation Management, Business Administration, Kinesiology or similar field is required. A Master s degree in Public Administration, Parks and Recreation Management, or Business Administration is preferred. Experience: Three (3) years of highly responsible management experience is required. Five (5) years of municipal and/or private sector experience in parks and recreation, leisure and community services, parks development and/or related field is required. Supervision: Work requires managing and monitoring work performance by directing subordinate division managers, supervisors or administrators, including making final decisions on hiring and disciplinary actions, evaluating program/work objectives and effectiveness, and realigning work and staffing assignments as needed. Human Collaboration Skills: Recommendations regarding policy development and implementation are made and/or recommended. Evaluates customer satisfaction, develops cooperative associations, and utilizes resources to continuously improve customer satisfaction. Freedom to Act: Receives Strategic Direction: Within this job, the employee normally performs the duty assignment within broad parameters defined by general organizational requirements and accepted practices. Technical Skills: Work requires advanced skills and knowledge in approaches and systems, which affect the design and implementation of major programs and/or processes organization wide. Independent judgment and decision-making abilities are necessary to apply technical skills effectively. Fiscal Responsibility: Oversees budget preparation of a division/department budget. Reviews and approves expenditures of significant budgeted funds for the department. Assures that appropriate linkages exist between budget goals, funding limitations and services levels adopted to meet specific division and organizational goals. Reading Skills: Advanced - Ability to read literature, books, reviews, scientific or technical journals, abstracts, financial reports, and/or legal documents. Ordinarily, such education is obtained in at the college level or above. However, it may be obtained from experience and self-study. Math Skills: Advanced - Ability to apply fundamental concepts of theories, work with advanced mathematical operations methods, and functions of real and complex variables. Ordinarily, such education is obtained in at the college level or above. However, it may be obtained from experience and self-study. City of Southlake Deputy Director of Community Services Page 3 of 5

12 Writing Skills: Advanced - Ability to write editorials, journals, speeches, manuals, or critiques. Ordinarily, such education is obtained in at the college level or above. However, it may be obtained from experience and self-study. Certificates & Other Requirements: Possession of, or ability to obtain, a valid Texas Driver s License; Must be available to work evenings, weekends, holidays and special events. Must be able to attend City Council and board meetings after regular business hours. OVERALL PHYSICAL STRENGTH DEMANDS: Light. Exerting up to 20 pounds occasionally, 10 pounds frequently, or negligible amounts constantly OR requires walking or standing to a significant degree. C - Continuously F - Frequently O - Occasionally R - Rarely N - Never Never occurs. 2/3 or more of the time. From 1/3 to 2/3 of the time. Up to 1/3 of the time. Less than 1 hour per week. Note: This is intended as a description of the way the job is currently performed. It does not address the potential for accommodation. -Physical Demand- -Frequency- -Brief Description- Standing O Communicating with co-workers Sitting C Desk work; Meetings; Driving Walking O To other departments/offices/office equipment Lifting O Supplies; Equipment Carrying O Supplies; Equipment Pushing/Pulling O File drawers Reaching F For supplies Handling C Paperwork Fine Dexterity C Computer keyboard; Telephone keypad; Calculator Kneeling R Retrieving items from lower shelves/ground Crouching R Retrieving items from lower shelves/ground Bending O Retrieving items from lower shelves/ground Twisting R From computer to telephone Climbing O Stairs Vision C Reading; Computer screen; Driving Hearing F Communicating via telephone/radio to coworkers/public Talking F Communicating via telephone/radio to coworkers/public Foot Controls O Driving MACHINES, TOOLS, EQUIPMENT, SOFTWARE, AND HARDWARE: Computer and related software, printer, telephone, cell phone, copier, fax machine, lap-top and projector. PRIMARY WORK LOCATION AND WORKING CONDITIONS: Office environment. Working conditions are relatively free from unpleasant environmental conditions or hazards. Little physical effort is required. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. This description is subject to modification as the needs and requirements of the position change. SIGNATURE AND APPROVAL: I have reviewed this description and find it to be an accurate representation of the demands of the position. City of Southlake Deputy Director of Community Services Page 4 of 5

13 Human Resources Director: Printed Name Signature Date EMPLOYEE ACKNOWLEDGEMENT: I acknowledge that I have received a copy of my job description and will direct any questions to my supervisor or Human Resources. Printed Name Signature Date City of Southlake Deputy Director of Community Services Page 5 of 5