WORKFORCE METRICS BENCHMARK REPORT

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1 WORKFORCE METRICS BENCHMARK REPORT

2 THE MORE YOU KNOW, THE SMARTER YOU WORK As an HR professional, you focus on helping your organization optimize its human capital, but how do you show that achievement? How do you enter a dialogue with other C-suite business partners to promote that goal? What plans do you develop to move your organization forward? By adding evidence-based decision making to the core of your HR practice, you can help your organization better measure the success of its employee programs and HR processes. Mercer s new Workforce Metrics Benchmark Report provides this evidenced-based approach. Our comprehensive local, regional, and global data can: Provide insight into workforce composition, retention, and employee productivity benchmarks in your market. Provide a new support tool in your discussions with all business stakeholders. Support development of comprehensive, tailored HR insights and strategies for attracting and retaining the best workforce, while optimally allocating budget resources. Specifically, our benchmark report helps you to: Address questions such as, How your organization is structured compared to competitors? Or, is our retention level at a certain career level unusually high or low relative to market levels? Optimize your current workforce structure by providing key external market input to support your workforce planning strategy. Have a proactive approach to avoiding increased costs caused by higher turnover than competitors. 2 imercer.com/wmrs

3 TAKE THE FIRST STEP WORKFORCE METRICS BENCHMARK REPORT Mercer s Workforce Metrics Benchmark Report is available in four regional editions Asia-Pacific, Europe/Middle East/Africa, Latin America, and North America. mercer workforce metrics: benchmark report 2013 /2014 edition north amercia Each regional report contains key workforce composition AND retention metrics. Composition indicators by industry and organization size are available at the regional level, and retention metrics are provided by the available countries within each region (see imercer.com/wmrs for country listings). Key workforce composition and retention metrics provided: General productivity level measured by revenue, operating expenses and profit Percentage of employees by employment type (part-time, full-time) Percentage of employees by career level. Spans of control can be analyzed with these data. Six career levels available: Executive, Manager, Professional non-sales, Professional sales, Para-professional White and Blue collar Percentage of employees by function (for 14 functions). Staffing ratios such as the number of HR, IT, and Finance employees per FTE can be analyzed with these data: Core functions: Customer Support, Logistics & Distribution, Marketing & Sales, Operations, Product/Service Development, Quality, Strategic Management Support Business Functions: Administrative Support, Communication, Finance, Human Resources, Information Technology, Legal, Repair & Maintenance Total turnover rate from all sources voluntary, involuntary, retirement as follows: Percentage of voluntary termination, involuntary termination, and retirement by career level Six career levels available: Executive, Manager, Professional non-sales, Professional sales, Para-professional, Blue collar Percentage of voluntary termination, involuntary termination, and retirement by function Core functions: Customer Support, Logistics & Distribution, Marketing & Sales, Operations, Product/Service Development, Quality, Strategic Management Support Business Functions: Administrative Support, Communication, Finance, Human Resources, Information Technology, Legal, Repair & Maintenance 3 imercer.com/wmrs

4 YOU PICK THE DIRECTION It s your choice: Select a report directly off the shelf or request a custom report that benchmarks your organization s data against your peers. We currently offer: Four standard regional benchmark reports directly off the shelf for Asia-Pacific, Europe/Middle East/Africa, Latin America, and North America. Custom reports: Request a custom report that compares your organizations data against your peers. ORDER TODAY To place your order, visit imercer.com/wmrs. STANDARD REGIONAL REPORTS PARTICIPANT NON-PARTICIPANT APAC $3,000 USD $9,000 USD EMEA $3,000 USD $9,000 USD LATIN AMERICA $3,000 USD $9,000 USD NORTH AMERICA $3,000 USD $9,000 USD ALL 4 REGIONS $10,000 USD $30,000 USD CUSTOM REPORTS Custom reports and peer group reports are also available. Contact your local representative to discuss your custom reporting needs in detail. PARTICIPANT NON-PARTICIPANT APAC $4,500 USD $13,500 USD EMEA $4,500 USD $13,500 USD LATIN AMERICA $4,500 USD $13,500 USD NORTH AMERICA $4,500 USD $13,500 USD ALL 4 REGIONS $15,000 USD $45,000 USD Order today! Visit imercer.com/wmrs. 4 imercer.com/wmrs

5 WORK SMART Mercer s Workforce Metrics benchmark report provides key indicators by industry, revenue size, and organization size. 5 imercer.com/wmrs

6 Asia: Australia/NZ: (Auckland) / (International) Sydney: / (International) Canada: China: Europe: (Warsaw) Latin America: (Argentina) / (Mexico) United States: Argentina Australia Austria Belgium Brazil Canada Chile China Colombia Czech Republic Denmark Finland France Germany Hong Kong India Indonesia Ireland Italy Japan Malaysia Mexico Netherlands New Zealand Norway Peru Philippines Poland Portugal Saudi Arabia Singapore South Korea Spain Sweden Switzerland Taiwan Thailand Turkey United Arab Emirates United Kingdom United States Venezuela 2013 Mercer LLC. All rights reserved. 400 West Market Street, Suite 700, Louisville, KY