APPRENTICESHIP STANDARD - FOR TEAM LEADER/SUPERVISOR LEVEL 3

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1 APPRENTICESHIP STANDARD - FOR TEAM LEADER/SUPERVISOR LEVEL 3 OVERVIEW For new and aspiring managers who are in their First Line Management role. They will have responsibility for leading teams and delivering defined personal and business goals. KEY RESPONSIBILITIES Includes day to day supporting, managing and developing team members. Building positive relationships internally and externally and managing projects, resources and budgets, whilst problem solving and decision making. WHY US? Over 50 years experience We successfully train over 3000 apprentices per year Our success rate is higher than the national average We have a specialist in house Commercial Training company Proud recipients of the Matrix Quality Standard We listen and meet your business needs LEARNER BENEFITS Continuous development of personal effectiveness and impact as a Team Leader / Supervisor Increased knowledge and confidence to influence behaviours Consideration of Employment Rights and Responsibilities Access to high-quality online content Gain the key skills to aid career progression Receive support from a dedicated team of qualified assessors/training consultants BUSINESS BENEFITS Managers with relevant Skills, Knowledge and Behaviours to develop their teams and drive business results Training tailored to organisational goals and values Collaboration between in-house training teams and experienced Key Group staff Flexible delivery options Measurable return on investment Option to include a recognised Management qualification

2 ENTRY REQUIREMENTS Suggested minimum of 5 GCSEs Grade C or above / Appropriate Role FUNCTIONAL SKILLS Apprentices without Level 2 English and Maths will need to achieve this level prior to taking the end-point assessment COURSE DURATION This programme is approximately 15 months in duration QUALIFICATION / AWARDING BODY Where selected, Key Group can offer the Level 3 Diploma in Management through awarding bodies including The Institute of Leadership & Management (ILM) or SkillsFirst COURSE CONTENT Our programmes are a mix of flexible blended options, which we will discuss with you to ensure we fit in with your day-to-day operation. To develop the Skills, Knowledge and Behaviours included in the Standard; we can include workshops, online training, webinars, line management, coaching and mentoring, as well as independent study. KNOWLEDGE Delivered through stand-up workshops, 1:1 teaching, online training, webinars and independent study as appropriate to the business. SKILLS Will be acquired and demonstrated via continuous professional development throughout the duration of the course. Contact Us: Visit: Call: +44 (0) BEHAVIOURS The transference of Knowledge and Skills will be further developed and will be assessed within the workplace. info@keytraining.co.uk

3 OTHER PROGRAMMES Key Group is currently able to offer a number of other apprenticeship programmes, including but not limited to: Customer Service Good customer service is essential to the success of any business or organisation. As a frontline representative of the business, these people will be required to deal with customers in a positive, reliable and professional manner and create a strong, positive impression on behalf of your business. Business Administration Business Administrators handle the day-to-day tasks in an office environment and are considered crucial to the success of any business. The job role of a business administration apprentice will depend on the requirements of the employer and requires a strong sense of responsibility, accuracy and attention to detail. We continuously monitor the Standards as they are released by the Government and will be expanding our portfolio to meet customer demand. If there is a Standard, or area of training, that you do not see above, but would like to discuss with us, please get in touch. ASSESSMENT There are four components that make up the End Point for the Team Leader / Supervisor Apprenticeship Level 3 Standard: Knowledge test using scenarios and questions Structured competency based interview of portfolio evidence Professional discussion PROFESSIONAL BODY ALIGNMENT On completion, apprentices may choose to register with the Institute of Leadership & Management (ILM), to support their professional career development and progression. PROGRESSION From here to Operations/ Departmental Manager Standard (Level 5) Chartered Manager (Level 6) Contact Us: Visit: Call: +44 (0) info@keytraining.co.uk

4 OTHER SERVICES Talent match Key Talent Match was developed to help businesses acquire the right emerging talent to ensure they have the skilled workforce they need to remain competitive into the future. Key Talent Match will support you in recruiting and developing new staff through the Apprenticeship and Traineeship programmes. Together we will plan and implement your talent acquisition strategy to give your business the best chance to see a return on investment. All applicants complete a 5-stage recruitment process before they meet with you. This makes sure you are only interviewing the candidates that are most suited to your culture and needs. WWP & Consultancy Services WWP, our Commercial Training division, is a market-leading, global learning organisation which has 36 years experience innovating large scale organisational and workforce performance improvement solutions. WWP has a comprehensive network of learning specialists who have extensive industry experience. We will work with you to interpret organisational needs, learning aims and objectives. The WWP Modular Learning System provides you with a toolkit, enabling learning programs to be developed quickly, simply and cost effectively, ensuring a solution that meets your requirements. You can expect to receive a level of service and expertise commensurate with a group that has been established for over 50 years UKPRN: Contact Us: Visit: Call: +44 (0) info@keytraining.co.uk

5 Team Leader / Supervisor Level 3 (approximately 15 months) A Team Leader/Supervisor is a first line management role, with operational/project responsibilities or responsibility for managing a team to deliver a clearly defined outcome. They provide direction, instructions and guidance to ensure the achievement of set goals. Key responsibilities are likely to include supporting, managing and developing team members, managing projects, planning and monitoring workloads and resources, delivering operational plans, resolving problems and building relationships internally and externally. This apprenticeship has been designed to provide access to development opportunities for as wide a range of individuals as possible. This includes individuals who are at the start of their career in leadership and management and who wish to take their first steps into professional management. It is also appropriate for those already in management roles who may already have developed practical experience but who wish to develop their theoretical understanding of management skills. Roles/Occupations may include: Supervisor, Team Leader, Project Officer, Shift Supervisor, Foreperson and Shift Manager. Structure of the programme Initial and Induction Additional Learning Needs Identified Enrolment to Programme Group Workshops Delivered Bi- Monthly Quarterly Reviews with both Employer and Apprentice Tailored webinar tutorials To support onprogramme learning for groups and individuals Monthly 1:1 Coaching following each workshop, Mentoring and evidence collection delivered by webinar Functional Skills Gateway to End Point End Point 1 Day Workshops 1. Introduction to Learning 2. Leading People 3. Managing People 4. Finance 5. Operations Management 6. Project Management 7. Building Relationships 8. Preparing for EPA

6 APPRENTICESHIP STANDARDS - FOR TEAM LEADER / SUPERVISOR LEVEL 3 KNOWLEDGE SKILLS BEHAVIOURS KNOWLEDGE - WHAT IS REQUIRED? (through formal learning & applied according to business environment) INTERPERSONAL EXCELLENCE MANAGING PEOPLE AND DEVELOPING RELATIONSHIPS LEADING PEOPLE MANAGING PEOPLE BUILDING RELATIONSHIPS COMMUNICATION Understand different leadership styles and the benefits of coaching to support people and improve performance. Understand organisational cultures, equality, diversity and inclusion. Understand people and team management models, including team dynamics and motivation techniques. Understand HR systems and legal requirements, and performance management techniques including setting goals and objectives, conducting appraisals, reviewing performance, absence management, providing constructive feedback, and recognising achievement and good behaviour. Understand approaches to customer and stakeholder relationship management, including emotional intelligence and managing conflict. Know how to facilitate cross team working to support delivery of organisational objectives. Understand different forms of communication and their application. Know how to chair meetings, hold challenging conversations, provide constructive feedback and understand how to raise concerns. ORGANISATIONAL PERFORMANCE - DELIVERING RESULTS OPERATIONAL MANAGEMENT PROJECT MANAGEMENT FINANCE Understand how organisational strategy is developed. Know how to implement operational/team plans and manage resources and approaches to managing change within the team. Understand data management, and the use of different technologies in business. Understand the project lifecycle and roles. Know how to deliver a project including: managing resources, identifying risks and issues, using relevant project management tools. Understand organisational governance and compliance, and how to deliver Value for Money. Know how to monitor budgets to ensure efficiencies and that costs do not overrun. PERSONAL EFFECTIVENESS MANAGING AWARENESS OF SELF MANAGEMENT OF SELF DECISION MAKING Know how to be self-aware and understand unconscious bias and inclusivity. Understand learning styles, feedback mechanisms and how to use emotional intelligence. Understand time management techniques and tools, and how to prioritise activities and approaches to planning. Understand problem solving and decision making techniques, and how to analyse data to support decision making.

7 SKILLS- WHAT IS REQUIRED? (acquired and demonstrated through continuous professional development) INTERPERSONAL EXCELLENCE MANAGING PEOPLE AND DEVELOPING RELATIONSHIPS LEADING PEOPLE MANAGING PEOPLE BUILDING RELATIONSHIPS COMMUNICATION Able to communicate organisation strategy and team purpose, and adapt style to suit the audience. Support the development of the team and people through coaching, role modelling values and behaviours, and managing change effectively. Able to build a high-performing team by supporting and developing individuals, and motivating them to achieve. Able to set operational and personal goals and objectives and monitor progress, providing clear guidance and feedback. Building trust with and across the team, using effective negotiation and influencing skills and managing any conflicts. Able to input to discussions and provide feedback ( to team and more widely), and identify and share good practice across teams. Building relationships with customers and managing these effectively. Able to communicate effectively (verbal, written, digital), chair meetings and present to team and management. Use of active listening and provision of constructive feedback. ORGANISATIONAL PERFORMANCE - DELIVERING RESULTS OPERATIONAL MANAGEMENT PROJECT MANAGEMENT FINANCE Able to communicate organisational strategy and deliver against operational plans, translating goals into deliverable actions for the team, and monitoring outcomes. Able to adapt to change, identifying challenges and solutions. Ability to organise, prioritise and allocate work, and effectively use resources. Able to collate and analyse data, and create reports. Able to organise, manage resources and risk,and monitor progress to deliver against the project plan. Ability to use relevant project management tools, and take corrective action to ensure successful project delivery. Applying organisational governance and compliance requirements to ensure effective budget controls. PERSONAL EFFECTIVENESS MANAGING SELF SELF AWARENESS MANAGEMENT OF SELF DECISION MAKING Able to reflect on own performance, seek feedback, understand why things happen, and make timely changes by applying learning from feedback received. Able to create an effective personal development plan, and use time management techniques to manage workload and pressure. Use of effective problem solving techniques to make decisions relating to delivery using information from the team and others, and able to escalate issues when required. BEHAVIOURS- WHAT IS REQUIRED? (developed and exhibited in the workplace) TAKES RESPONSIBILITY INCLUSIVE AGILE PROFESSIONALISM Drive to achieve in all aspects of work. Demonstrates resilience and accountability. Determination when managing difficult situations. Open, approachable, authentic, and able to build trust with others. Seeks views of others. Flexible to the needs of the organisation. Is creative, innovative and enterprising when seeking solutions to business needs. Positive and adaptable, responds well to feedback and need for change. Sets an example, and is fair, consistent and impartial. Open and honest. Operates within organisational values. UKPRN: