HS060: Incident Investigation and Analysis

Transcription

1 HS060: Incident Investigation and Analysis HS060 Rev.001 CMCT COURSE OUTLINE Page 1 of 5

2 Training Description: For too long incident investigation and analysis has been seen only in the realm of rigorous analysis and rational thinking; largely focused around witness statements and determining who is bending the truth. This course is intended to take incident investigation to the next level; building on rigorous analysis and rational thinking by focusing on gathering physical evidence before conducting interviews. The course explores how we develop deep emotional intelligence so that all interactions including interviews build trust where the investigator recognises that different stories only mean different perceptions and memories not fabrications. The course also delivers a sensitivity analysis of multiple investigation methodologies to assist investigators in choosing the most appropriate tool for them. Training Objective: By the end of the training, participants will be able to: Evaluate various different incident investigation methodologies and techniques Understand how the five aspects of Emotional Intelligence (EI) apply to industrial incident investigations Examine causation theories and human behaviour, remedial actions and social management Conduct a sensitivity analysis of different investigation methodologies Analyse case studies in parallel from various industries using different methodologies How to combine both sensitivity analysis and EI to create a more robust investigation Training Designed for: This course is relevant for experienced industrial incident investigators who are looking to deepen their understanding of different investigation methodologies as well improve their inter-personal performance, communication, negotiation and influencing skills. Senior Managers, OH&S Personnel, Environment Managers / HSE Representatives, Supervisors and Foremen, OH&S Committee Members, designated investigation teams, quality, risk and reliability Specialists. Training Program: DAY ONE: PRE-TEST Essential emotional competencies for investigators Self-awareness Becoming self-aware HS060 Rev.001 CMCT COURSE OUTLINE Page 2 of 5

3 Self-regulation managing self in the investigation environment Learning and applying the skills of self-control in emotion charged incident situations Trustworthiness what is it and how do we develop it? Developing personal flexibility, how important it is to the incident investigation? Motivation self and investigation team The art of maintaining the drive to achievement in oneself and those one lead The inspiring power of optimism driving towards the hope of achievement rather than away from the fear of failure Overview of other emotional competencies DAY TWO: HSE Cultures and Social management Social management Understanding diversity of people and group differences Understanding HSE cultures Social analysis The HSE culture ladder Consider incident management in pathological / reactive / calculative / proactive / generative cultures Causation theories Incident causation theories and approaches Bad person theory The role of human factors in incident investigation Slips, lapses, mistakes and violations DAY THREE: Evaluation of incident investigation methodologies and techniques Possible Investigation and analysis techniques o Tripod Beta o Taproot o Reason o Top-set o Investigator 3 o Other Systematic Cause Analysis Technique (SCAT) o Root Cause Analysis (RCA) Gathering evidence Categories of evidence Papers Parts physical evidence Positions the incident scene People expert assistance HS060 Rev.001 CMCT COURSE OUTLINE Page 3 of 5

4 DAY FOUR: Interviewing Social awareness with injured parties and witnesses The art of empathy The art of calibration The art of advanced rapport building Categories of evidence People witnesses and injured parties Completing the analysis Analysing evidence and multiple causal factors The iterative nature of analysis The nature of unsafe acts Skill based errors Rule and knowledge based mistakes Routine and situational violations Reckless and self-interest violation Culpability flow chart Characteristics of a precondition Characteristics of an underlying cause Consider how underlying causes may vary when investigated by different stakeholders DAY FIVE: Remedial actions and social management Social management Negotiating solutions Number of recommendations / incident Post analysis follow-up Social awareness The art of empathy Disciplinary action Maintain a just culture with respect to violations Case studies The case studies are chosen to highlight the largest breadth of possible scenarios one could have with regard to incidents: Gold Iron ore Coal Oil Gas Refinery Plant HS060 Rev.001 CMCT COURSE OUTLINE Page 4 of 5

5 Conduct a sensitivity analysis of different methodologies Course Conclusion POST-TEST and EVALUATION Training Requirement: Hand s on practical sessions, equipment and software will be applied during the course if required and as per the client s request. Training Methodology: This interactive training course includes the following training methodologies as a percentage of the total tuition hours:- 30% Lectures, Concepts, Role Play 30% Workshops & Work Presentations, Techniques 20% Based on Case Studies & Practical Exercises 20% Videos, Software & General Discussions Pre and Post Test Training Certificate(s): Internationally recognized certificate(s) will be issued to each participant who completed the course. Training Fees: As per the course location - This rate includes participant s manual, hand-outs, buffet lunch, coffee/tea on arrival, morning & afternoon of each day. Training Timings: Daily Timings: 07:45-08:00 Morning Coffee / Tea 08:00-10:00 First Session 10:00-10:20 Recess (Coffee/Tea/Snacks) 10:20-12:20 Second Session 12:20-13:30 Recess (Prayer Break & Lunch) 13:30-15:00 Last Session For training registrations or in-house enquiries, please contact: Aisha Relativo: aisha@cmc-me.com Tel.: or Mob.: Training & Career Development Department HS060 Rev.001 CMCT COURSE OUTLINE Page 5 of 5