All In. How to Create a. with Chris Kendrick

Transcription

1 All In How to Create a Culture of Belief and Drive Big Results with Chris Kendrick

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3 Adrian Gostick & Chester Elton New York Times bestselling authors Experts on workplace cultures 1+million books sold in 30 languages As seen on NBC s Today, 60 Minutes, Larry King, CNN 3

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10 Today - 3 Ahas - 3 To-dos 10

11 Research for the Book Largest survey ever conducted on the elements of great work cultures Towers Watson Conducted in

12 How LARGE was the study? 12

13 HOW Large? A. Really, really large B. Violently, grotesquely large C. A 2-yr study of 300,000 people D. A 300,000-year study of 2 people E. Half-hour study of The Office 13

14 A. Really, really large B. Violently, grotesquely large C. A 2-yr study of 300,000 people D. A 300,000-year study of 2 people E. Half-hour study of The Office 14

15 big AHA S from the research study 15

16 Aha #1 People in high-performance cultures are Engaged Enabled Energized 16

17 E + E + E Engaged Strong attachment to organization and willing to give extra effort Enabled Environment that supports productivity Energized Greater sense of well-being, drive and purpose 17

18 E + E + E & OPERATING MARGIN TOWERS WATSON GLOBAL HIGH PERFORMANCE DATABASE 18

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20 Engagement (n) The level of energy, creativity and commitment we bring to our jobs 20

21 Top drivers of engagement Opportunity & Well-Being Trust Engagement Pride 21

22 Top drivers of engagement Appreciation Opportunity & Well-Being Communication Trust Engagement Alignment Pride 22

23 What does it mean to be ENABLED at work? 23

24 What does it mean to be ENERGIZED at work? 24

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26 Aha #2 Managers engage people 26

27 Ever had a LOUSY boss? 27

28 Ever had a GREAT boss? 28

29 Neil Degrasse Tyson - Innovation VIDEO 29

30 Aha #3 Seven-Step Road Map 30

31 The All In Road Map 31

32 What can you do tomorrow? 32

33 Here s Things 33

34 3 Amigos 34

35 3 Stooges Larry, Moe, Curly 35

36 3 Blind Mice 36

37 Agility (3) 3 To Dos It s about Connection & Growth Customer Experience (2) Are you listening? Root For Each Other (6) Do it Now, Do it Often Be Specific, Be Sincere 37

38 Connection & Growth 38

39 Examples of Company Cultures 39

40 Examples of Company Cultures 40

41 Good To Great? Great companies paid scant attention to managing change. Jim Collins

42 Great to Gone In 2001, Circuit City had the highest 15 year stock margin of any of the Good To Great companies and liquidated it s last store in From great to gone in less than a decade. Alan Wurtzel Good to Great to Gone

43 Towers Watson Global High-Performance Group Database 50 High Performance Companies 13 more effective at managing change than the others Those 13 had 3x higher 3-year growth than their high performance peers.

44 What do they do DIFFERENTLY? Authentic Leadership Clear sense of direction, prompt decisions, respect Face pressures head-on Innovation, Product Development, Customer Focused Culture, Social Responsibility Talent management Attract, Develop, Promote, Retain All In p. 89

45 Are You Listening? 45

46 Avis Video 46

47 Confirmation Bias We filter out what does not match up with our preconceived notions. We genuinely think our products or services are superior when we should be open minded about our limitations

48 Confirmation Bias One of the most effective ways to overcome this bias is to create a culture of rigorous customer focus with channels for all employees to report upward issues... Gostick and Elton All In

49 90 day (or anytime) Questions Have we lived up to our promises to you? What do we do well around here? Have you seen things in your other jobs that might help us? Have we done anything in the last 90 days that might cause you to leave us? -Quint Studer 49

50 Communication - What s Missing

51 A little recognition goes a long way. 51

52 What is recognition? (for you) 52

53 Great cultures give each other a PAT on the back 53

54 Not a slap to the head! 54

55 BASICS Do it now OF ROOTING FOR EACH ANOTHER Do it often Be specific Be sincere 55

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62 Even an 11 year old 62

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64 Informal Praise Letter of praise to family Remember special days Hellos and goodbyes Notice great behaviors Personalize awards Pre-shift meetings Tickets to movie Recognition box Handwritten note 64

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66 3 a week for 3 weeks 66

67 great cultures ROOT for each other 67

68 YOU are the owner of the your CULTURE! 68

69 What can you do tomorrow? 69

70 Agility (3) 3 To Dos It s about Connection & Growth Customer Experience (2) Are you listening? Root For Each Other (6) Do it Now, Do it Often Be Specific, Be Sincere 70

71 Next Steps Connect with me, Chester or Adrian on LinkedIn Sign up for our newsletter and explore live and online training at TheCultureWorks.com Ask me questions! 71

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73 All In How to Create a Culture of Belief and Drive Big Results with Chris Kendrick