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1 TERMS OF REFERENCE (TOR) Induction Training for new UNICEF Regional Directors, Deputy Regional Directors and Country Representatives I. BACKGROUND OF PROJECT The LEAD team within the Department of Human Resources (DHR) at UNICEF provides relevant, innovative and cutting-edge programmes that are tailored to meet the specific needs of our senior organisational leaders. We provide our senior managers with an opportunity to gain new perspectives on critical ways to address the development Agenda 2030, by providing insight into the latest thinking and most effective practice. Through this TOR, the LEAD team of the Division of Human Resources within UNICEF is seeking to engage a university, or universities, to provide tailored regional or country induction training to new or relocating senior level staff (Regional Directors, Deputy Regional Directors and Country Representatives). The training will be highly customizable, with regards to content, platform, and timeframe. As senior staff start their new positions with varying degrees of geographical experience and knowledge in the country to which they are assigned, it is expected that the university will partner closely with each UNICEF leader to create individualized programmes for the country or region they are assigned. The programme will aim to enhance knowledge on the political, historical, social and economic context of the new duty station, at both regional and country level. The training is offered to all senior staff who are new to their office with the goal of attending just prior, or within three months upon arrival at the new duty station. Individual syllabi will be crafted for every participating senior staff member, targeted to each participant s needs. UNICEF would like to establish a long-term agreement (LTA), or multiples LTAs, for 3 years with an option for extension of additional 2 consecutive years, to provide services at prescribed prices or pricing provisions. The award of a LTA will require compliance with all the factual statements and representations made in the proposal with regard to the provision of the services, subject to any modifications to the proposal agreed to by UNICEF in the context of negotiations. II. OBJECTIVES, PURPOSE AND EXPECTED RESULTS: To design and develop high customized induction trainings for new UNICEF Regional Directors, Deputy Regional Directors and Country Representatives, based on the needs of each leader. To provide UNICEF with a detailed agenda of each training, including expert/trainer biographies/cvs at least one to two weeks prior to the training start date, while ensuring that there is an orderly coordination of topics between lecturers. To provide participants with readings/other relevant training materials as related to the induction trainings at least two weeks before the programme dates. To deliver in-person (on-campus) induction trainings to senior staff. To deliver induction trainings to senior staff virtually via an online platform, such as but not limited to Skype, as per agreement with UNICEF. pg. 1

2 To administer a successful delivery of the programme for up to 40 participants in a calendar year and to ascertain an incorporation of a debriefing/feedback session at end of each programme. III. DESCRIPTION OF ASSIGNMENT AND DELIVERABLES The vendor/institution is responsible for: Providing 1-2 points of contact for overall long-term arrangement management and/or for each senior staff member completing the programme. Ensuring that the project remains within the agreed budget or alert UNICEF s LEAD team before any scope adjustment. Submitting an overall project plan. Informing UNICEF of any changes in the team during the contract (including between projects). Providing UNICEF with at least two clear opportunities to review and comment on intermediary customizations of the project. Submitting outputs in the format specified for the relevant service and/or project. Working with UNICEF/DHR LEAD team to create a needs assessment form; administer this form to every participant, built on where they are stationed and what information is needed to operate there. Then, designing individualized programmes contingent on the result of the needs assessment and their previous experience and knowledge. Allowing proper time for syllabus review. Providing learning resources with options including, but not limited to, faculty briefings, recommended readings, and podcasts. Options for both in-person and virtual sessions. Offering flexibility with regards to the time, with programming ranging from one to four days. Administering an evaluation form, in a format agreed upon with UNICEF, to each programme participant and sharing those evaluations with the UNICEF/DHR focal point. UNICEF is responsible for: Providing 1-2 points of contact for overall contract management. Reviewing and signing off on agreed deliverables of each project, with regards to content, platform, and timeframe. Coordinating with Representatives/Senior Leaders, and university to ensure desired content/ topics prior to the programme. Providing background information on and virtually introducing programme participants as available. Reviewing and providing feedback on the syllabus drafted for every participant. Providing access to UNICEF s Learning Management System as required. pg. 2

3 Providing feedback on deliverables of the vendor. Topics and Regions Specific briefings, depending on the needs assessment and individualized curricula, that UNICEF is considering for purchase might include: Regional/Country Historical Overview. Regional/Country Political Overview, including any relevant conflicts, either ongoing or historical. Anthropological and/or Sociological Overview of the Region/Country Political Economy of the Region/Country (Historical and Present). Humanitarian crises and responses in the Region/Country (Historical and Present) Human Rights Issues in the Region/Country. Major Development Challenges in the Region/Country. Cultural norms in the Region/Country, and how they contribute to managing local staff. Programmes will be tailored to the region or country the senior staff member has been assigned. The regions and countries are also listed below (please refer to for additional information). Applicants are welcome to apply for one or more regions. ECAR (Europe and Central Asia) includes: Albania, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Bulgaria, Croatia, Georgia, Kazakhstan, Kosovo, Kyrgyzstan, Moldova, Montenegro, The Former Yugoslav Republic of Macedonia, Romania, Russian Federation, Serbia, Tajikistan, Turkey, Turkmenistan, Ukraine and Uzbekistan. EAPRO (East Asia and the Pacific) includes: Cambodia, China, Indonesia, DPR Korea, Lao PDR, Malaysia, Mongolia, Myanmar, Pacific Islands, Papua New Guinea, Philippines, Thailand, Timor- Leste and Viet Nam. ESARO (Eastern and Southern Africa) includes: Angola, Botswana, Burundi, Comoros, Eritrea, Ethiopia, Kenya, Lesotho, Madagascar, Malawi, Mozambique, Namibia, Rwanda, Somalia, South Africa, South Sudan, Swaziland, Tanzania, Uganda, Zambia and Zimbabwe. LACRO (Latin America and the Caribbean) includes: Anguila, Antigua y Barbuda, Argentina, Barbados, Belize, Bolivia, Brazil, Chile, Colombia, Costa Rica, Cuba, Dominica, Ecuador, El Salvador, Granada, Guatemala, Guyana, Haiti, Honduras, Turcas y Caicos, The Virgin Islands, Jamaica, Mexico, Montserrat, Nicaragua, Panama, Paraguay, Peru, Dominican Republic, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Suriname, Trinidad and Tobago, Uruguay and Venezuela. MENA (Middle East and Northern Africa) includes: Algeria, Bahrain, Djibouti, Egypt, Iran, Iraq, Jordan, Kuwait, Lebanon, Libya, Morocco, Oman, Qatar, Saudi Arabia, State of Palestine, Sudan, Syrian Arab Republic, Tunisia, United Arab Emirates and Yemen. ROSA (South Asia) includes: Afghanistan, Bangladesh, Bhutan, India, Maldives, Nepal, Pakistan and Sri Lanka. pg. 3

4 WCARO (West and Central Africa) includes: Benin, Burkina Faso, Cameroon, Cape Verde, Central African Republic, Chad, Congo, Democratic Republic of the Congo, Côte d'ivoire, Equatorial Guinea, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Liberia, Mali, Mauritania, Niger, Nigeria, Sao Tome and the Principe, Senegal, Sierra Leone and Togo. Headquarters: New York, Geneva, Copenhagen, Florence, Brussels and Tokyo IV. REPORTING REQUIREMENTS Provide an individual evaluation from each leader within two weeks of completion of each training. The parameters of the report/programme evaluation form will be agreed upon between UNICEF and the successful bidder. V. LOCATION AND DURATION 2 to 4 days, in-person (on campus) or via a virtual platform as desired by the senior staff. VI. ADMINISTRATIVE ISSUES - TRAVEL Travel cost, when applicable, shall be calculated based on economy class travel, regardless of the length of travel and ii) costs for accommodation, meals and incidentals shall not exceed applicable daily subsistence allowance (DSA) rates, as promulgated by the International Civil Service Commission (ICSC) and billed separately. VII. PROJECT MANAGEMENT The vendor will work with and report to the LEAD team within the Department of Human Resources at UNICEF. Supervisor of the project will be the Human Resource Manager (Leadership Development). Project management fees (i.e. logistics, staff, training, miscellaneous etc.) to be consolidated and submitted as an invoice at the end of each month. VIII. QUALIFICATION REQUIREMENTS The successful university, or group of universities, should possess have the following profile: Internationally recognized accreditation and academically held in high regard. A strong track record in graduate studies and specialized executive programming. Specific experience educating senior staff in both the public and private sectors is preferred. Proven record of designing and delivering training programmes to senior staff members. Previous experience working with non-governmental or humanitarian organizations is highly desirable. Experience working with the United Nations system, or an UN-affiliated organization, is strongly preferred. pg. 4

5 Ability of vendor to provide UNICEF with facilities and logistical support for the in-person delivery of training is considered an asset. Ability of vendor to conduct trainings over Skype and/or another online platform is considered an asset. Strong financial stability. The trainings will be delivered in English. Faculty proficiency in French and/or Spanish is highly desirable. IX. EVALUATION METHODS/ADJUDICATION Submission details A University profile, where it is located, and how many years it has been in operation, and any other relevant information you see fit. Evidence of past successful experiences providing a similar type of service to other organizations (one page summary). Executive overview: A one page summary/menu of offerings. This should specify whether you are able to offer specific regional training globally, or if you are applying to provide the training only in specific regions/countries. Sample: A sample of what a programme may look like. Clients: a sampling of whom you have worked with, particularly those with a global reach and/or similar to UNICEF. Evaluation: A brief description of the methodology on programme evaluation (including processes on how the client feedback data is collected). References 2 references from previous clients who you have provided similar services for. A pricing list (in US dollars); please indicate if special pricing is available for not-for-profit organizations. *The technical proposal should not exceed 12 pages in length (excluding Appendixes/Annexes). Please also state in clarity which UNICEF regions fall within your area of expertise or academic focus* pg. 5

6 TECHNICAL EVALUATION CRITERIA EVALUATION CRITERIA 1. CREDENTIALS: 1.1. Expertise and capability of the organization. Range and depth of experience with similar projects at the global/regional level with UNICEF or UN-system partners/development organizations/ingos; financial stability, availability of faculty/practitioner support virtual and in person. Maximum Points 1.2. Client references (2) 8 TOTAL POINTS FOR CREDENTIALS APPROACH & DELIVERY 2.1. Clear match between RFP requirements 14 how proposal meets UNICEF objectives 2.2. Design and facilitation methods, practices, 14 and pedagogies that guide the tendering of institution s overall approach 2.3. Proven experience in designing and 14 implementing learning/training programmes for culturally diverse, and geographically dispersed audiences. Administration of the project 8 TOTAL POINTS FOR APPROACH & 50 DELIVERY Maximum points for technical assessment 70 Minimal technical required score: 40/70 12 pg. 6

7 FINANCIAL EVALUATOIN CRITERIA Vendors are required to complete the below table, which is intended to serve as the primary component of the financial proposal. Item Description Unit of Measure Price USD 1 Content/Needs Assessment and Programme Development, Programme Evaluation Form Per person 2 Country briefing in-person Daily rate 3 Country briefing virtual Daily rate The total amount of points allocated for the financial component is 30. For evaluation purposes, the price will be calculated as follows: Item 1 + Average of Items 2 and 3 + Item 4 The maximum number of points is allotted to the lowest priced proposal that is opened and compared among those invited firms/institutions, which obtain the threshold points in the evaluation of the technical component. All other price proposals will receive points in inverse proportion to the lowest price; e.g.: Score for price proposal X = (Max. score for price proposal (30 Points)) * Price of lowest priced proposal) / Price of proposal X *Total obtainable Technical and Price points: 100 X. PAYMENT SCHEDULE Payment will take place on a monthly basis, as the list of completed sessions are submitted. UNICEF will provide a template to the awarded firm(s) to help with billing. pg. 7