STRATEGIC PLAN FOR MIDDLE EAST WORKERS ACADEMY

Transcription

1 STRATEGIC PLAN FOR MIDDLE EAST WORKERS ACADEMY JULY 5, 2018 MIDDLE EAST WORKERS ACADEMY

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3 Background Middle East Workers Academy is not for profit company limited by guarantee duly incorporated under the Companies Act, Cap.110 as a body corporate (CERTIFICATE OF INCORPORATION No Though, created in 2017 it was officially incorporated on 13 th by two development professionals, who were inspired by the need to address challenges that were faced by Ugandans citizens who were migrating to the Middle East to seek employment as domestic workers. The challenges among others included heinous acts that were perpetuating abuse of human rights and fundamental freedoms of the migrant workers which in extreme of cases resulted into suicidal acts 1, the media reported cases such as, forced labour and abusive employment, mistreatment of nannies, post Middle East unemployment, confiscation of travel documents. The International Labour Organization (ILO) suggests that training is one of the actions that can help improve the employee-employer relations of Domestic Workers and their Employers. Training also increases performance and productivity. It is behind this background that the two professional adult educators decided to form an organization that would handle these challenges through training while guided by the vision and mission elaborated here under, the purpose for which this strategic plan has been formulated to take this vision forward as thus; Our vision Is to be world class skills and professional training organization that produces an empowered, competitive and productive workforce for Middle East and contributes to the Economic Growth of Uganda. Mission. To Empower Middle East Workers with knowledge, skills and positive attitudes that foster productivity and competitiveness for socioeconomic wellbeing. Values. Integrity Respect for diversity Promote adoption of the latest technology We strive to offer the best quality with high levels of Professionalism, Upholding Respect For Human Rights; Gender Equality, Transparency And Accountability 1 The Parliamentary Committee on Gender Labour and Social Development, on 17 th October,2017 while in Parliament Session, reported that, Forty eight Ugandan migrant workers had died in the United Arab Emirates (UAE) and the neighboring countries of Oman, Bahrain and Kuwait in the last nine months, The members of the committee headed by Ngora county MP David Abala and Western Region Youth MP Mwine Mpaka, said that they were shocked to learn during a field visit to Dubai that 35 of the deaths are linked to suicide occasioned by maltreatment by their Arab bosses. Page 2 of 5

4 STRATEGIC DIRECTION No. Strategic Priorities Goals Strategic Actions Key Performance Indicators Critical Assumptions Financial results Generate 20,000USD in revenue by the first year. Daily, periodical, Deliberate Acquire Financial Soundness Customer success Make our name known for offering high quality courses and Trainings.2. Make our courses and trainings 80% online.3. Make our course/ training content relevant, highly interactive, and easy to understand and delivered using simple latest technology and computer programs. Be physically situated on decent premises(rented) People expertise Work with highly qualified, experienced trainers/ facilitators, researchers, Train over 500 individuals by Ensure 90% satisfaction to our individual and organization customers. Have our first online training platform ready by January Have our first courses or training materials, manuals ready 2019 January. Invest in our looks, quire a decent Administrative office with decent furniture and electronic gadgets by January And be able to rent/hire decent training halls. Seek partnerships, affiliations and or membership with the best players in the field where we work. Create partnership/seek membership with the best in our field. Have at least 5 full time qualified trainers/facilitators by Jan Be able to send at least I staff for Market Courses through Radio, TV, s and Social Media. Network with Relevant individuals and organizations and funders. Encourage members to contribute finances to Mobilize, market, sell our courses in Uganda and East Africa and beyond. Through reputable media channels. put on place Customer happiness measuring, monitoring system Contract A website or portal developer. Develop training Page 3 of 5 Register at least 20 learners each month. Undertake At least two organizational trainings per quota. At least 3000 USD monthly revenue revenue per month See a 50% growth in enrollment every year. Training, Content, Programs and manuals developed. including illustrated videos, That the current favorable external employment policies in the Middle East countries remains prevailing. Appropriate media is identified to carry out the visibility campaigns and that resources shall be available to execute the same That the learners will put in practice, skills, and attitudes acquired in practice and that

5 Content developers. B. Offer fair compensation. C. improve the capacity of our team through an international course each year. manual for customer Service Excellence and Domestic Workers training workbooks, Manuals, Audiobooks employers are cooperative to recognize aspects of professionalism embedded. Training programs and Courses proposal No. Course/Training Program TARGET ( WHO CAN ENROL/ WHO CAN BUY THIS COURSE/TRAINING 1 Pre departure training for Domestic Domestic Workers seeking to work abroad, Workers Recruitment Agencies 2 Certificate In Customer Service Excellence Individuals seeking a specific certificate course. Companies seeking to improve the skills of their employees, these may include banks, hotels, telecom companies, transport companies like.uber, Safe boda. Young Women and Men seeking to work in the Middle East, this is a plus for them. 4. All those involved in the customer service industry Certificate in child Care and Education Domestic Workers seeking to work abroad (offline and online) as, nannies or Nursery teacher assistants or home teachers. Local house nannies and child care givers. Nursery schools staff 3 Certificate in Occupational Safety and Health.(offline and online) Companies and organization staff. Individuals seeking an additional certificate, Relevance (WHERE IS THE KNOWLEDGEAND SKILL NEEDED?) Improve efficiency abroad, Improve employee employer relations, self-empowerment for Domestic Workers This course is relevant in the service industry. Hotels, airports, retail stores, restaurants. Supermarkets etc. Easily get a job, bargain for higher salary. Skills and knowledge needed in children s play areas, Nursery schools, in Homes relevant to those seeking to work in Kids play areas, factories, industries and other companies and government departments 4 Certificate in digital Marketing. (online and offline) 5 Certificate in Website and graphic design.(online and offline) Individuals and companies. Senior six leavers, and senior 4 leavers. Those seeking a relevant certificate abroad. Companies and organizations Senior six/four leavers, other individuals who may want an additional Certificate or skills. Page 4 of 5 For online marketing businesses and companies and departments. Also for personal use/self-employment self-employment and employment

6 6 Certificate in Beverage and food handling (Online and offline) hotels and restaurants within, individuals seeking jobs in the hotel industry 7 Certificate in Architectural design Senior six leavers, relevant for the growing real estate business both within Uganda, Anybody seeking a practical skills course middle east and else where 8 Certificate in Landscaping Senior six/four leavers 9 Certificate in interior design senior sex leavers self-employment by offering services to homes 10 Certificate in fashion and design Domestic workers in Middle East/ senior 6 self-employment leavers Page 5 of 5