To Begin: 1. Visit 2. Click Sign In. 3. Enter your Username (Member ID) and ID (Birthdate MMYYYY).

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1 1733 King Street Alexandria, VA Phone: (703) Fax: (703) Dear CMAA Member: CMAA University was developed as a way to bring online education to CMAA members and staff training to the club community. Accessible on a computer, this educational resource is launching a new way for CMAA members to earn Club Management Institute (CMI) credits for free as a member benefit. Organized into 10 subject areas, members participate in interactive courses and take a test reviewing the course material. Your login time for each course is tracked to verify your participation. Credits can count toward the requirements for Certified Club Manager (CCM) designation, the Certification Maintenance Requirement, Honor Society and Master Club Manager (MCM) eligibility. It is done at your pace and on your schedule. How does this work? Print the Club Training Center for Members PDF. You will need to keep track of your progress for verification purposes. Check off courses as you complete them. When you have finished a subject area, sign the bottom of the page, add your address and submit it to cmaanatleduc@member.cmaa.org or fax to (703) There are 10 subject areas worth a total of 73.5 CMI credits, including 9 credits for courses in Spanish. You must complete all of the courses within a subject area to earn credits; no partial credit will be given. The education staff will record your Education Credits. Please allow seven business days for the completion of this step before checking your credit history. Example: Wellness Courses. There are 18 online courses in this subject area. Ranging from 24 to 44 minutes long each, you can take the courses as your schedule allows. Upon successful completion, you can earn 9 CMI credits. To Begin: 1. Visit 2. Click Sign In. 3. Enter your Username (Member ID) and ID (Birthdate MMYYYY). 4. Select Club Training Center to view options. 5. Select Training Center for CMI Credit. 6. Complete classes by subject area. We hope you will take advantage of this wonderful opportunity to augment your CMAA professional development. Let us know if you have questions at any point in the process. We look forward to working with you to expand professional development opportunities for the CMAA membership. Regards, Sharon Means Manager, Certification and Education The Club Managers Association of America advances the profession of club management by fulfilling the educational and related needs of its members.

2 Wellness Courses Total: 9 Credits 1. A Manager's Role in Wellness 39:16 2. All About Nutrition 35:18 3. Balancing Work and Home 38:11 4. Creating a Successful Wellness Program A Guide for Managers 44:39 5. Driver Wellness 26:42 6. Financial Wellness 30:52 7. Fitness for Everyone 33:37 8. Hazards of Smoking How to Quit 26:10 9. Healthy Aging 23: Healthy Sleep Habits 30: Heart Health 43: Keeping Yourself and Your Family Healthy 35: Pandemic Flu How to Prevent and Respond 21: Stress Management 27: Substance Abuse in the Workplace Employees 22: Successful Weight Management 37: Wellness and You 26: What You Need to Know About Headaches 24:35

3 Environmental Safety Courses Total: 12 Credits 1. Asbestos Awareness 38:09 2. Hazardous Waste Container Management 47:02 3. Hazardous Waste Emergency Response Generators and TSDFs 35:56 4. Hazardous Waste Introductory Training 26:26 5. Hazardous Waste Manifests 36:14 6. Hazmat Transportation Security Awareness 37:24 7. HAZWOPER Facility Operations 39:57 8. HAZWOPER First Responder Awareness Level 32:15 9. Laboratory Safety 38: Lead Safety 27: PPE Emergency Response 37: PPE Employees 32: Reactive Chemicals 36: Safe Chemical Handling 37: Spill Prevention Control and Countermeasures Plan 26: Stormwater Pollution Prevention Plan Program 35: Universal Wastes Large and Small Quantity Handlers 40: Working Safely With Corrosives 31: Working Safely With Pesticides 28: Working Safely With Solvents 43:03

4 Risk Management Courses A Total: 8 Credits 1. Accident Investigation 22:30 2. Aerial Lift Safety 27:01 3. Arc Flash Safety (Qualified Persons Working on or 18:32 Near Energized Equipment) 4. Back Safety 24:42 5. Bloodborne Pathogens General 29:19 6. Bloodborne Pathogens Health Care Workers 23:41 7. Compressed Gases 20:59 8. Crane Rigging 35:21 9. Crane Rigging in Construction 43: Defensive Driving Commercial Vehicles 32: Defensive Driving Noncommercial Vehicles 28: Disaster Planning Employees 24: Disaster Planning Supervisors 24: DOT Alcohol and Drug Testing Rules Supervisors 30: Electrical Safety Unqualified Worker 26: Emergency Action and Fire Prevention 28: Ergonomics Industrial 29: Exit Routes Supervisors 24: Eye Protection 16:39

5 Risk Management Courses B Total: 8 Credits 1. Fall Protection Construction 36:06 2. Fire Extinguishers 27:43 3. Flammable and Combustible Liquids 21:36 4. Forklift Operator Safety 26:19 5. Forklift Safety Rough Terrain 19:51 6. Good Housekeeping 24:20 7. Hand Protection 29:37 8. Hazard Communication 26:07 9. Hazard Communication Health Care Workers 21: Hazard Communication and GHS Supervisors 24: Hazardous Materials Transportation 30: Infectious Materials Transportation 27: Ladder Safety 23: Lockout Tagout Affected Employee 19: Lockout Tagout Authorized Employee 20: Machine Guarding 21: Material Safety Data Sheets 26: Mold Hazards and Prevention 28: Noise and Hearing Protection 19:28

6 Risk Management Courses C Total: 7.5 Credits 1. Office Ergonomics 27:16 2. Permit Required Confined Spaces Attendant 29:21 3. Permit Required Confined Spaces Entrant 26:31 4. Portable Power Tool Safety 15:37 5. PPE Foot Protection 13:04 6. Recordkeeping Injury and Illness 30:53 7. Respiratory Protection 31:03 8. Safety Orientation New Employee 36:30 9. Scaffolds Construction 36: Slips, Trips and Falls 22: Train the Trainer 32: Trenching Competent Person 24: Understanding Chemical Labels Under GHS 19: Understanding the Safety Data Sheet 25: Welding, Cutting and Brazing 16: Working in Cold Conditions 41: Working in Hot Conditions (Hot Work) 23: Workplace Security Employees 19:11

7 HR Courses A Total: 8 Credits 1. ADA Supervisors 50:44 2. Attendance Management Supervisors 23:31 3. COBRA and HIPAA Supervisors 41:41 4. Diversity Employees 29:11 5. Diversity Legal Basics for Supervisors 32:17 6. Employment Law Supervisors 31:45 7. FLSA Supervisors 44:04 8. FMLA Supervisors 53:03 9. Grounds for Termination What Managers and Supervisors Need to Know 22: Hiring Legally 25: Interviewing Skills for Supervisors 26: Job Descriptions How to Write Them Effectively 38: Managing Challenging Employees 32: Measuring Job Performance Supervisors 30:09

8 HR Courses B Total: 8 Credits 1. Motivating Employees Tips and Tactics for Supervisors 22:58 2. New Employee Orientation for Supervisors 26:40 3. NRLA and Unions Supervisors 22:47 4. Performance Appraisals How to Conduct Effectively 24:03 5. Progressive Discipline 26:31 6. Reducing Employee Turnover Increasing Retention 24:19 7. Sexual Harassment Employees 21:43 8. Sexual Harassment Supervisors 32:08 9. Social Media and Sexual Harassment 27: Terminating Employees The Process 25: Terminating Employees What Supervisors Need to Know 21: Worker's Compensation Supervisors 33: Workplace Harassment Employees 24: Workplace Harassment Supervisors 32: Workplace Privacy Supervisors 29: Workplace Safety Employees 28: Workplace Violence Employees 29: Workplace Violence Supervisors 30:06

9 Leadership Courses Total: 4 Credits 1. Business Ethics Employees 26:32 2. Coaching for Superior Employee Performance Supervisors 27:39 3. Customer Service Skills 23:58 4. Effective Meetings How to for Supervisors 23:30 5. Effective Communication What Employees Need to Know 26:07 6. Leadership Skills Managers and Supervisors 26:38 7. Team Building for All Employees 20:57 8. Team Building for Supervisors 21:43 9. Time Management Skills Employees 21: Workplace Ethics for Supervisors 30:29

10 Spanish Courses for Club Safety Total: 7.5 Credits 1. Cierre/Etiquetado Empleado autorizado (Lockout Tagout, Authorized Employee) 20:58 2. Cómo prevenir los resbalones tropiezos y caídas Guía para empleados (Slips, Trips and Falls) 24:33 3. Comunicación de riesgos (Hazard Communication) 29:39 4. Conducción a la defensiva Para conductores no comerciales (Defensive Driving Non-Commercial Vehicles) 37:14 5. Conducir a la defensive Vehículos comerciales motorizados (Defensive Driving Commercial Motor) 45:07 6. Espacios confinados que requieren permiso Asistente (Permit Required Confined Spaces Attendant) 45:11 7. Espacios confinados que requieren permiso Participante (Permit Required Confined Spaces Entrant) 31:18 8. Hojas de Datos de Seguridad de Materiales (Material Safety Data Sheets) 31:21 9. Medidas de emergencia y prevención de incendios (Emergency Action and Fire Prevention) 31: Patógenos de la sangre (Bloodborne Pathogens) 44: Protección contra caídas en la construcción 35:47 (Fall Protection in Construction) 12. Protección de la espalda (Back Safety) 25: Protección de manos (Hand Protection) 35:52

11 HR Spanish Courses Total: 1.5 Credits 1. Abuso de sustancias en el lugar de trabajo Lo qué los empleados 27:13 deben saber (Substance Abuse in the Workplace Employee) 2. Acoso sexual Lo que los empleados deben saber 23:37 (Sexual Harrassment What Employees Need to Know) 3. Seguridad en el lugar de trabajo Para los empleados 38:00 (Workplace Safety Employees)