The role of Key Accounts Manager Technical has become available based in Cape Town

Transcription

1 The role of Key Accounts Manager Technical has become available based in Cape Town Job Title Division Position Summary Key Accountabilities/ Principal Responsibilities Key Account Manager Technical FM Solutions Head office Providing technical services to various Facilities Management contracts and projects. Responsible to run, manage, operate and control these services. Manage staff, resources and infrastructure. Ensure cost control, budgeting and profitability. Ensure quality of product. Grow and develop the technical services division. Primary Duties Contractual Strategy and Management Business Development Strategic Technical Leadership Monitoring and Assessing new Technologies Growth, Tenders, budgets, profitability and cost control Manage Technical maintenance and product development Manage staff performance Contract Management and Procurement Manage CAFM System Administration Health and Safety Compliance Quality Technical Division Client Retention Secondary Duties Contractual Strategy and Management Develop, agree and manage a robust strategy and annual plans for the contract, to meet the contractual requirements, as well as operational and financial business targets Ensure the contract is optimally structured, managed and populated to increase operational efficiency Focus on future direction of the contract, to include implementation of continuous improvement initiatives that strengthen the customer relationship to enable the success of future longevity of the contract Ensure a best practice framework is in place for the delivery of the contract, using processes, procedures and systems aligned to the company quality policy Conduct regular reviews of processes, procedures, plans, monitoring and taking action to ensure business targets are met, including submitting accurate and timely reports SLA Management, compliance & governance Performance reporting to the Client Business Development Develop strong market knowledge of existing and potential clients, and keep AFMS informed of business growth opportunities aligned to strategic objectives Provide in-depth analysis of markets, industry trends, competitors and clients JD Operations Manager East London Page 1 of 5 Issue 0: 03/07/17

2 to improve strategic planning and decision making Develop and implement relationship strategies to maximise opportunities for securing new business Identify new / future services that would provide AFMS with a competitive advantage or profitability. Develop tender documents at a consistently high standard Strategic Technical Leadership Work closely with and support executive management to set vision, strategic roadmap and business plan, establishing key objectives and deliverables, with well-structured plans for efficient and lean allocation of technological resources. Provide strategic evaluation of the technologies and the synergies that those technologies could generate within the company, ensuring that sustainability and innovation are embedded into both. Determine how potential stage technology innovations would be industrialised and commercialised within the Company Define and implement effective organisational and operational structures to deliver technical objectives, and establish strategic technical direction and culture Develop and maintain links with external professional bodies and standards organisations Monitoring and Assessing Technologies for various Projects Serve as advisor to senior executives to identify, assess, and investigate high-risk, high-return technologies possessing potential application within existing businesses or for creating new business Monitoring new technologies and assessing their potential be become new products of services Overseeing the selection of research projects to insure they have the potential to add value to the business Design and implement relevant procedures and work instructions and systems of control to comply with the relevant technical service requirements Growth, Tenders, Budgets, Profitability and Cost Control Act as Technical Consultant expert translating technical expertise into terms that can be marketed (real customer advantages superior to those in competition) Develop and maintain a successful business partnership with the client Manage all aspects of partner interactions with the client. Identify value added opportunities and make proposals or presentations to the client Develop, implement and maintain best practice for client services. Check, manage and monitor compliance of the SLA. Develop an effective, customer based, proactive relationship at all levels with the client. Set, sign off and agree budgets with management and finance Ensure profitability Manage, control and ensure cost containment Reporting and analysing of financial position JD Operations Manager East London Page 2 of 5 Issue 0: 03/07/17

3 Manage Technical maintenance and product development Oversee and manage all technical maintenance requirements and implementation thereof, and ensure Technical Managers, their direct subordinates and contractors timeous execution of maintenance. Provide technical vision to all reporting staff to complement the business vision, setting the tone and direction for the company technologies. Ensure policies and practices are constructed to attain the right placement of technical staff and oversee compliance thereof Establish formal and informal networks to implement the policies and to insure they are aligned throughout the company business units, as conduits through with corporate vision and direction can be communicated Manage staff performance Oversee and manage the allocation of duties to all subordinates via formal job descriptions and structured task allocation Manage and oversee Technical Managers performance via the formal performance management system, and ensure their compliance to the performance management process for their direct reports Ensure all subordinates are fully conversant with governing standards and compliance with requirements. Oversee and provide advice, guidance and technical support to subordinates to enhance development and create learning opportunities to improve performance Mentor and train staff in technical and behavioural competencies Oversee and ensure effective disciplinary and grievance management, in order to maintain a positive working environment and enhance performance. Contract Management Oversee and manage all administrative elements of the contract Managing contract risk Managing the contracts and implementation Controlling budgets, costs and revenue, and driving profitability Legislative compliance Quality Management ISO9001 compliance for Technical Division Ensure proper procurement in line with Company policy Promoting and complying with BEE requirements of the Company Setting up proper contracts and SLA s and managing Company risk Manage and control procurement and expenditure Manage CAFM System within Technical Environment Advise as to the best method in setting up and tailoring to project needs Allocate users that will be in place in order to effectively use the system Monitor, manage and control inputs and outputs Developing needs and outputs specific to services and implementing Administration JD Operations Manager East London Page 3 of 5 Issue 0: 03/07/17

4 Design and implement administrative standards in Procurement, Accounts and CAFM Ensure implementation of quality management systems Health and Safety Compliance Key Skills and Experience People and Management Skill Key result areas Additional Responsibilities and Skills Ensure compliance to all Health and Safety Standards. Implement Contractor Health and Safety Management system with staff and sub-contractors. (Management System attached) Quality Implementation of the quality management system and continually improving its effectiveness Ensuring statutory and regulatory compliance Ensuring the quality objectives are established and met Conducting management reviews Ensuring the availability of resources for availability compliance Grade 12 PR Eng or BTech in one of the technical disciplines (must be registered) Min 5-10 years technical experience in Facilities management environment Enhanced knowledge of: - Air conditioning Maintenance - Electrical Maintenance and procedures - Equipment and machinery - OHSA codes and Health and Safety Procedures - ISO 9000, ISO 14000, ISO Technical drawing Computer literate Good understanding of Labour Relations Act and HR policies and procedures Good understanding of BBEEE requirements Good interpersonal skills; Good and proven Leadership skills; Able to take control of situations; Able to work under pressure; Able to meet deadlines; Strong negotiating skills; Ability to create and maintain budgets; Able to manage Contractors and Service Units in line with agreed Service Level Agreements (SLA s); Ability to communicate on high level in both verbal and written format Customer focused Self-motivated; Integrity and honesty Understand role of reporting to the business and client Understand role of managing staff to closely ensure output is aligned with business requirements Understand interworking with various teams to ensure client financial compliances Understanding that feedback and communication is critical to success Understanding quality and service delivery Understanding costs and profitability The employee acknowledges that all duties performed will reflect on the client and will thus act in a professional manner at all times, as FMS is a service provider, all JD Operations Manager East London Page 4 of 5 Issue 0: 03/07/17

5 necessary steps need to be taken to ensure that the service has been delivered according to client requirements, and to prescribed service levels. Applications to be addressed to: Helen Speirs: Closing Date for advert: Monday 12 th July 2017, by 16h00 Please note: Should you not receive feedback on your application within 5 working days of closure of this advert, kindly consider your application for this position as unsuccessful. As a proud South African brand, AFMS Group (Pty) Ltd are committed to transformation, and meeting our Employment Equity goals will be taken into account in all our recruitment decisions JD Operations Manager East London Page 5 of 5 Issue 0: 03/07/17