Referencias. Akomode, O.J.; Lees, B. y Irgens, C. (1998). "Constructing customised models and providing

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1 65 Referencias Akomode, O.J.; Lees, B. y Irgens, C. (1998). "Constructing customised models and providing information to support IT outsourcing decisions". Logistics Information Management. Vol. 11, N. 2, pp Boonlert, W. (2005). Determinants of IS Sourcing Decisions: A Comparative Study of Transaction Cost Theory versus the Resource-based View. Journal of Strategic Information Systems, 14(4): Blaug, R. et al (2006). Heritage, democracy and public value. En Clark, K. (ed.) Capturing the public value of heritage: the proceedings of the London conference, January English Heritage, Swindon. Chakrabarty, S. (2007). Strategies for Business Process Outsourcing: An Analysis of Alternatives, Opportunities and Risks. In J. Sounderpandian, & T. Sinha (Eds.), EBusiness Process Management: Technologies and Solutions, 1 ed.: Hershey, PA: IGI Publishing. Claver, C., E., González, R., M., Gascó, G., J., Llopis, T., J. Information systems outsourcing: reasons, reservations and success factors. Logistics Information Management. 2002, Vol. 15, Issue 4. ISSN , pp Comité de Planeación para el Desarrollo del Estado de Puebla (2011). Plan Estatal de Desarrollo Puebla, p

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3 67 Change. Brookings Institution Press, Washington, DC. González, R., Gascó, J. & Llopis, J. 2006/10. 'Information systems outsourcing: A literature analysis'. Information & Management, 43(7), Kathleen M. Eisenhardt. (1989). Building Theories from Case Study Research. Academy o/management Review, 14, Kelly, G. et al (2002): Creating Public Value. An analytical framework for public service. Strategy Unit. Cabinet Office. Reino Unido, Disponible en bientoffice/strategy/assets/public_value2.pdf Kern, T., Willcocks, L., (2002). Exploring relationships in information technology outsourcing: the interaction approach. European Journal of Information Systems 11, Kidder, T. (1982) Soui of a new machine. New York: Avon. Lee J-N., Huynh M. Q., & Hirschheim R. (2008), An integrative model of trust in IT outsourcing: examining a bilateral perspective, Information System Front, 10, Lee, J.-N. & Kim, Y.-G. (1999). Effect of Partnership Quality on IS Outsourcing Success: Conceptual Framework and Empirical Validation. Journal of Management Information Systems, 15(4), Lee, J.N. (2001), The impact of knowledge sharing, organizational capability and partnership quality on IS outsourcing success, Information & Management, Vol. 38 No. 5, pp Lee, J.N., Miranda, S. M. & Kim, Y.M. (2004). IT Outsourcing Strategies, Information Systems

4 68 Research, 15(2), , Levina, N., & Ross, J. (2003). From the Vendor s Perspective: Exploring the Value Proposition in IT Outsourcing. MIS Quarterly, 27(3), Levina, N., & Vaast, E. (2005). Competence in practice: Implications for implementation and use of information systems. MIS Quarterly, 29(2), Luisce Parroquín, P. (2016). Determinantes del éxito de las relaciones contractuales en la externalización de las tecnologías de información en el sector público en México. Licenciatura. Universidad de las Américas Puebla. Marco-Simó J. M., Macau-Nadal R., Pastor-Collado J. A. (2007), Information systems outsourcing in Public Administration: an emergent research topic, Proceedings of European and Mediterranean Conference on Information Systems, 51-1 Palomo, M. and Cantú, J. (2009). Outsourcing de software: Variables críticas en el proceso de toma de decisiones. Innovaciones de Negocios, pp Pinfield, L. (1986) A field evaluation of perspectives on organizational decision making. Administrative Science Quarterly, 31, Rivo López, E. (1998) Externalizacion: más allá de la subcontratación. Rouse, A. C., & Corbitt, B. J. (2003). Revisiting IT outsourcing risks: Analysis of a survey of Australia s Top 1000 organizations. In Proceedings of the 14th Australasian Conference on Information Systems 2003, Delivering IT and E-Business Value in Networked Environments (pp. 1-11). School of Management Information Systems, Edith Cowan University, Perth, Western Australia

5 69 Sampieri, R. H., Collado, C. F., & Baptista Lucio, M. D. (2014). Metodología de la investigación (6th Edition ed.). México: McGrawHill. Schein, E.H. (1985), Organizational Culture and Leadership, Jossey-Bass, San Francisco, CA. Sieber Sandra, Valor Josep, Porta Valentín. Los sistemas de información en la empresa actual. Madrid: McGraw Hill P Sieber Sandra, Valor Josep, Porta Valentín (2007). La Externalización de los servicios de TIC y el Business Process Outsourcing (BPO). [PDF]. IESE Sonia Vilvovsky Differences between public and private IT outsourcing: common themes in the literature. In Proceedings of the 2008 international conference on Digital government research(dg.o '08). Digital Government Society of North America Torben Beck Jørgensen; Barry Bozeman. (2007). Public Values An Inventory. SAGEPUB, 3, 364. Willcocks, L. P., & Lacity, M.C. (2016). The New IT Ousourcing Landscape From Innovation to Cloud Services. Springer Zaheer, A. and Venkatraman, N. (1995), Governance as an interorganizational strategy: an empirical test of role of trust in economic exchange, Strategic Management Journal, Vol. 16 No. 5, pp