HRET HIIN Virtual Event PFE Strategic Roadmap Virtual Event. Tuesday, December 5, :00am-12:00pm CT

Transcription

1 HRET HIIN Virtual Event PFE Strategic Roadmap Virtual Event Tuesday, December 5, :00am-12:00pm CT

2 Welcome and Introductions Mallory Bender, Program Manager, HRET 2

3 WEBINAR PLATFORM QUICK REFERENCE Mute computer audio Today s presentation Chat with participants Download slides/resources Register for upcoming events

4 Agenda Time Objectives Speakers 11:00-11:05 am CT Welcome and Introductions Mallory Bender, MA, LCSW Program Manager, HRET 11:05-11:30am CT The New Roadmap How the Change Affects You -Increase familiarity with the PFE Roadmap and changes in the 2nd edition -Increase knowledge on using the PFE Roadmap to create implementation plans and timelines -Increase awareness of the tools available to help hospitals implement the 5 PFE Metrics -More options to help your hospital say yes! Thomas Workman, PhD Principal Communication Researcher and Evaluator, AIR 11:30-11:55 am CT Open Up the Lines What Questions Do You Have? All 11:55am-12:00pm CT Bring It Home Mallory Bender, MA, LCSW Program Manager, HRET 4

5 Using the Updated PfP Strategic Vision Roadmap for PFE Strategies to Success Tom Workman, PFE Contractor in Support of Partnership for Patients 5

6 The Goal Today Objectives Increase familiarity with the PFE Roadmap and changes in the 2 nd edition Increase knowledge on using the PFE Roadmap to create implementation plans and timelines Increase awareness of the tools available to help hospitals implement the 5 PFE Metrics 6

7 Why a Roadmap? PFE metrics are complex and require multiple strategies and strategic planning Hospitals need to understand the intent of the metric to be able to successfully meet it with their unique care environment Hospitals need examples and illustrations of implementation Hospitals need tools to accomplish implementation 7

8 What does the Roadmap provide? Definition and core principles of PFE The case for PFE as a strategy to improve patient safety The intersection of PFE and health equity The definition, intent, and benefits of each PFE metric, as well as tips and resources to help meet each metric and hospital success stories Description of six strategies to meet the five PFE metrics 8

9 What s new in the 2nd Edition More user-friendly for HIINs and hospitals Integrated the addendums Provide clarifications to the five PFE metrics based on feedback from HIINs and hospitals Added data on the impact of PFE on hospital quality and safety measures Added success stories of hospitals implementing PFE metrics 9

10 The 5 PFE Metrics Direct Care Metric 1: Preadmission Planning Checklist Metric 2: Bedside Shift Change Huddles OR Bedside Reporting Policy & Protocol Metric 3: Designated PFE Leader Metric 4: PFAC or Representatives on Hospital Committee Governance Metric 5: Patient Representative (s) on Board of Directors 10

11 Six Strategies to Promote and Support PFE Organizational Partnership Care, Policy and Process Redesign Patient and Family Preparation Clinician, Staff, and Leadership Preparation Measurement and Research Transparency and Accountability 11

12 The Road to Implementing the Five Patient and Family Engagement Metrics CREATE PARTNERSHIPS ADJUST SYSTEMS PREPARE STAFF PREPARE PATIENTS MEASURE OUTCOMES ACCOUNTABILITY & TRANSPARENCY 12

13 Using Strategies to Plan Implementation of PFE Metrics Use each To identify And find STRATEGY TACTICS TOOLS 13

14 Example: Implementation Planning PFE Metric 4 (PFAC or Representatives on Hospital Committee) STRATEGY TACTICS TOOLS Patient and Family Preparation Clinician, Staff and Leadership Preparation Orientation and training for new advisors Information sessions about seeking input and working effectively with advisors Sample advisor orientation manual, PPT from AHRQ s Guide to PFE Clinician / staff PPT training and handouts from AHRQ s Guide to PFE 14

15 Using the Roadmap: Best Practices HIIN coaches refer back to the Roadmap when answering questions from hospitals HIIN coaches help hospitals create a plan for implementation, including identifying tactics and tools Metric implementation using PDSA in individual units of the hospital Use of alternatives or options to get to yes while working on fuller intent of the metric 15

16 Tools and Resources Implementing Individual Metrics Pre-recorded training webinars Individual metric roadmap packets Templates, samples, and guides Using PFE to Address Safety Issues Monthly PFE Learning Events Key Challenges to PFE by Topic Monthly PFE Learning Events and PFE Affinity Group Meetings PatientsLibrary.aspx 16

17 Discussion/Questions Want to talk more? Tom Workman Join our PFE List-serv ( us at 17

18 Bring It Home Mallory Bender, Program Manager, HRET 18

19 How will this affect your Q3 Metrics? Q3 Operational Metrics are due 12/7 to HRET. How will this new knowledge affect your PFE measurement? 19

20 THANK YOU! Next call, June 14, :30 p.m. CT 20