Phone and Skype Interviews

Transcription

1 Welcome to Phone and Skype Interviews Copyright All rights reserved. The content of this publication is the copyrighted work of Wiser U, LLC. The reproduction and/or distribution of this publication, including any of its parts, is strictly prohibited.

2 With Kathy Bernard Career Coach Creator of the WiserU Career System Invite me to connect: Kathy Bernard, St. Louis, MO,

3 Module 8 of the WiserU Career System

4 Why WiserU? Little training Much confusion Disappointment

5 Career System participants Access Today s Presentation + Action Guide + Deep Dive Guide Can access the related Take Action Guide + Resources + Community Forum WiserUCareerSystem.com -- Use code JTT25OFF

6 Today s purpose Excel at phone and Skype interviews!

7 But first Now for Something Completely Different LinkedIn career improvements

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16 And now Back to Our Previously Scheduled Program

17 Phone Interviews

18 Phone interviews are usually The 1 st interview With a recruiter Typically lasts about 20 minutes Only 4-5 questions Deceptively easy Each question can be a deal breaker!

19 BEWARE! They are intended to SCREEN YOU OUT! Be ready! Think: What could knock me out?

20 When you get the pre-call Buy time Learn the purpose of the interview Learn people participating/titles/spelling Nail down call logistics/ contact information

21 Be READY! Study the job description Compare your background to the job Determine gaps Cover your butt!

22 Prepare! Research Interviewer, department, company, industry Questions to ask Key job duties Company problems Why you re a top candidate / good fit o Identify questions your resume creates o Identify how you will handle job duties

23 Ask yourself / Learn What is the interviewer seeking? What does he / she really want? What type of person will get along with the boss/team? What are their needs, problems and challenges?

24 Control the interview 1) Learn the hiring process: Assuming a successful interview today, what will be the next steps and with whom and when?

25 2) Discover what they really want: Tell me your expectations for the position. What qualities do you seek in a top candidate? What s the most important thing I can accomplish in the position in the first 30 days / year? How will my success be judged?

26 3) Delve into the position and company: Is the job a new or an existing position? Why is the position open? What s worked / not worked in the past? Tell me about the company culture. Weave in what you know about the company

27 4) Match the job / close the deal Share brief work history, matching skills and experiences to the job Address weaknesses: What concerns, if any, do you have about my background? Ask about next steps.

28 Reinforce! Ask influential people to vouch for you Follow up send an immediate thank you Shore up weak answers in your message

29 Shine! Create a discussion atmosphere Summarize their needs Express why they should hire you Ask for the job The job is an excellent match for my background. I m very interested. Wait for them to make the salary offer. Dodge the question until then

30 Ask probing questions How well do you feel your company is meeting customers needs? What issues are you facing with staff productivity? What are services you d like to offer, but can t right now? What would you like to see employees do differently to save money / improve profits?

31 Overcome bad habits Nervous energy Pause, organize thought, speak calmly Yakker Realize rambling. STOP! Loud Start low, realize loudness, moderate Dull Sit up, lean in, keep answers short, consciously raise energy level Do mock interviews to overcome your obstacle

32 Fear rejection for disability / size? Obvious disability? Mention it in your cover letter, emphasizing how you can handle job duties exceptionally well Personify freshness Have past bosses vouch for your output

33 Have ready Stories that illustrate accomplishments Resume Job description Research Questions / responses Water Way to take notes

34 Phone interview Do s Set the tone Determine timetable Answer briefly Smile and stay focused Take notes Close strong Follow up

35 Skype Interviews

36 Skype (video) interviews You ll need: Internet-enabled computer or tablet Internal or store-bought camera and mic

37 Skype interviews Practice. Ask a friend to confirm: Image quality Sound quality Internet connection

38 Skype interviews Add interviewer s contact info to Skype Give interviewer your Skype contact info Log on early

39 Skype interviews Clear background Have resume, job description nearby Eliminate interruptions Prepare like for an in-person interview Dress in business attire Practice

40 During Skype interviews Sit up and smile Be energetic Look at the camera, NOT your image Move laptop screen to flatter your face

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42 Appropriate dress for women

43 Appropriate dress for men

44 Answering Strategies

45 1) Tell me about yourself Play up relevant schooling and work history I m a pediatrician, licensed in New York, with 5 years of hospital pediatric experience, which makes me uniquely qualified for the Clinical Pediatric position at XYZ Hospital.

46 Response to: Walk me through your resume Just hit the high notes As you can see, I ve progressed through my education and career working as THIS, THAT AND THE OTHER to reach this point where I am highly qualified and prepared for your [TITLE].

47 2) Why did you leave a job? Have something difficult to say? Keep it brief, keep it honest and keep it moving I was part of a 25 percent staff reduction. My boss wanted to choose his own person. The position changed and I was more suited for the original role.

48 3) Why do you want to leave your current job? It s not because you want to leave, but because you want to work for them I love working for ABC. I applied because I have always wanted to work for XYZ Corp. I believe in your products and respect your mission.

49 4) What s your biggest weakness? Identify an improvement area you are already improving Example: In my last position, I wasn t assigned to do social media, so to gain expertise, I took courses in social media, joined the Social Media Association and established and maintain LinkedIn, Facebook and Twitter accounts for XYZ charity. Now I m strong in all aspects of social media marketing.

50 5) Tell me about a boss you didn t like - NEVER bad mouth! - Say, I ve enjoyed working with all kinds of bosses. I particularly enjoy working with leaders who give me the latitude to completely satisfy customers. For example, at, I...

51 6) Why are you the best candidate? Explain why your education, work history and life make you uniquely qualified for the job Example: I have a passion for patient care, a nursing degree and have worked at two clinics, which makes me uniquely qualified for your clinical nursing position.

52 7) What is your salary requirement? Research the range: Based on my research, the going rate for this position is $XX to $XX. My salary expectation is within that range. Or, state your salary: My last salary was $XX. I m seeking a % bump up from that. In a survival job? Say: My going rate in field is $XX.

53 Low offer? Thanks for your offer. I m so glad that I am your choice. However, I m seeking $XX. How can we get to $XX? Still low offer? Thank you for bumping up the offer. I appreciate it. But I m really seeking $XX. How can we get to $XX?

54 Study questions and answers What salary do you want? Where do you see yourself in 3-to-5 years? Why should I hire you? What do you look for in a job? What didn't you like about your job? What is your long-range objective? If were to ask your boss about you, what would he or she say? How long will you stay with our company? How would you define success? Why do you want to work for us? Are you interviewing elsewhere? Tell me what you know about our company Why are you unemployed? Why haven't you been promoted? What kind of boss do you prefer?

55 Answer behavioral questions Tell me about a time when Explain how you positively overcame a situation Relate it to how you will handle similar situations for them Stockpile success stories about: Problem solving Teamwork Leadership

56 Tell me about a time when You had a conflict with a coworker. You missed a deadline. You had to tell someone no. You worked with a person who was difficult. You had to reprimand an employee.

57 Ideal responses: START Situation: Describe a problem Task: Goal that needed to be achieved Action: What steps you took Results: What happened because of your actions Transfer: How you can handle similar situations for them

58 START example Situation: Employee theft Task: Catch the thieves Action: Put hidden cameras on loading dock Results: Caught two employees stealing. You received a promotion Transfer: Implement similar plan for XYZ

59 Ask good questions What are you looking for in an ideal candidate? How does your company encourage teamwork? How does this position contribute to the company s larger goals? What is the biggest challenge the team faced recently? Is this a new position? How quickly will you be making a decision?

60 Follow up Ask about next steps / timing Ask when you can follow up Thank the interviewer within 24 hours Review/improve If rejected, seek to find out why, but realize they often won t tell

61 In conclusion work it! Phone and Skype interviews are hard. Be prepared and practice!

62 Take action NOW!

63 Learn to land the job you want WiserUCareerSystem.com

64 The most strategic training available Research-based, step-by-step video training Follow-up action guides Special resources -- career action plan, resume template, cover letter template, and LinkedIn profile template -- teach you EXACTLY what to say and do wiseru.com/gettingstarted - to save $25

65 WiserU also provides individual Career coaching Interview preparation LinkedIn training Resume LinkedIn profile Recruiter Reach services Contact or visit WiserU.com

66 Welcome MODULE: to 8 Phone and Skype Interviews Copyright All rights reserved. The content of this publication is the copyrighted work of Wiser U, LLC. The reproduction and/or distribution of this publication, including any of its parts, is strictly prohibited.