Mayo International Academy: Healthcare Leader Intensive

Transcription

1 Mayo International Academy: Healthcare Leader Intensive Mayo Clinic Overview Monday, April 16, :30 a.m. Registration/Breakfast 8:15 a.m. Welcome and Program Overview Sharon R. Gabrielson 8:30 a.m. Mayo Clinic Integrated Healthcare Practice and Model of Care Steven R. Ommen, M.D. Describe the history of Mayo Clinic from small medical practice to the first and largest integrated not-for-profit medical group practice in the world Discover Mayo Clinic s history of innovation Discuss the Mayo Clinic Model of Care: Teamwork, Respect, Innovation, Culture, Quality, Scholarship 10:00 a.m. Break 10:15 a.m. Integrated Healthcare Practice Roshanak Didehban, Leon G. Clark, Scott A. Seinola Describe each of the three shields: Practice, Research, and Education Express the Mayo Clinic professionalism and values that span the organization Discuss the management and strategic use of the Mayo Clinic brand 12:15 p.m. Lunch 1:15 p.m. Mayo Clinic Global Reach David L. Hayes, M.D., Sharon R. Gabrielson, Jonathan Torrens-Burton, M.A. Discuss the breadth of Mayo Clinic activities throughout the world (International Services, diversified activities) Summarize the affiliation and services offered by Mayo Clinic s community based practices Discuss the partnership between Global Business Solutions and HM Describe Mayo Clinic destination practices 3:00 p.m. Break 3:15 p.m. Integrated Healthcare Round Table Moderated by GBS & HM Elliot J. Bruhl, M.D., Eric W. Klavetter, M.S., M.A. Demonstrate the unique qualities of an integrated healthcare system through case studies and discussion 4:15 p.m. Summary 4:30 p.m. Adjourn 5:30-7:00 p.m. Networking Reception Phillips Hall

2 Patient Experience Tuesday, April 17, :00 a.m. The Needs of the Patient Come First David M. Nestler, M.D. Express the holistic care of the patient by treating the whole patient and not just the disease Demonstrate the patient experience at Mayo Clinic 9:30 a.m. Gonda Building Tour 10:15 a.m. Break 10:30 a.m. Strategic Application of Information Technology and Data Christopher (Cris) J. Ross Discuss the history of information technology at Mayo Clinic Discuss the electronic medical record Discover uses for Artificial Intelligence Examine how to leverage big data in healthcare Indicate the role of IT in innovation 12:00 p.m. Lunch 1:00 p.m. Patient Safety Timothy I. Morgenthaler, M.D., Carina D. Welp Discuss commitment to safety Identify safe behaviors and processes Measuring patient safety 2:15 p.m. Break 2:30 p.m. Multidisciplinary Team Based Case Richard A. Helmers, M.D., Greg S. Anthony Discuss strategies for managing both longitudinal and episodic care Indicate programs to increase patients well-being and healthy lifestyle choices Describe the connected health approach to patient management (telemedicine, self-service tools, patient portal, etc.) 4:00 p.m. Summary 4:30 p.m. Rochester & Mayo Clinic Trolley Tour 6:00 p.m. Adjourn

3 The Business of Healthcare Wednesday, April 18, :00 a.m. Performance Metrics Kathy A. Fosmo, Daniel C. Roline, Jia (Julie) Wang, FSA, MAAA, Joan A. Weber, M.B.A. Determine operational metrics that translate into success Discuss payer mix and the healthcare finance model 10:00 a.m. Break 10:30 a.m. Shared Services Steven L. McNeill Explain Mayo Clinic planning services 11:30 a.m. Lunch 1:00 p.m. Insurance and Employer Relations Ashton L. Schatz, J.D., M.H.A. Determine patient access to Mayo Clinic through contracted payers and self-funded insurers Explain the use of risk-based contracts Discuss the transition of reimbursement moving from volume to value Demonstrate best practices when working with employers 2:15 p.m. Break 2:30 p.m. Mayo Model of Quality and Continuous Improvement Barbara L. Jordan, M.A. Provide an overview of Mayo Clinic s Quality Academy Discuss how training in quality can enable staff to collect and analyze data and pinpoint waste Determine how a quality program can be used to identify workflow, cost savings, and patient care 3:30 p.m. Management Engineering and Internal Consulting Janine R. Kamath, M.A., M.B.A. Utilize management engineering methodologies, knowledge sharing tools, strategic management frameworks, and project management approaches to achieve high value in internal consulting projects Demonstrate how ME & IC contribute to the Mayo Clinic strategic and operational priorities by using system-wide organizational knowledge and best practices and methods across service lines 4:30 p.m. Summary 5:00 p.m. Adjourn 6:00-8:00 p.m. Networking Dinner DAHLC (presentation)

4 Managing Your Most Valuable Resource Thursday, April 19, :00 a.m. Welcome 8:15 a.m. Jeff Bolton & Group Photo 8:45 a.m. Structure of Human Resource Cathryn (Cathy) H. Fraser Determine people strategies, life-long careers, talented people and share of our values Discuss how to align employees with organizational culture 9:15 a.m. Professional Values and Promoting Institutional Culture Linda K. Matti Determine methods for increasing staff satisfaction Recognize the traits of emerging leaders and develop succession plans 10:15 a.m. Break 10:30 a.m. Novel People Strategies that Drive Innovation Cathryn (Cathy) H. Fraser Describe Mayo s engagement approach and focus Explain steps to evolving to an experience Mindset 12:00 p.m. Lunch 1:00 p.m. Physician Burnout and Well Being Beth A. Riley, Jason E. Soyring Recognize symptoms of physician burnout Discuss method to increase well-being in healthcare professions 2:00 p.m. Performance Management William (Bill) R. Hodson Describe the Mayo Clinic annual performance and 360 review process Discuss the creation and application of personal and professional development plans 3:00 p.m. Break 3:15 p.m. Technology and Human resources Klaus O. Unger 4:15 p.m. Summary 4:30 p.m. Adjourn

5 Innovation in Healthcare Friday, April 20, :00 a.m. Simulation Center Debra (Debbie) M. Eagle Develop curriculum for a simulation center Discuss business options for a simulation center Demonstrate areas of innovation for a simulation center 9:00 a.m. Simulation Center Tour 10:00 a.m. Mayo Clinic Tours Judd Hall, Subway Level, Mayo Building 11:00 a.m. Adjourn