The Winning Approach to People Management and Quality Service. Orlando, Florida

Transcription

1 The Winning Approach to People Management and Quality Service Orlando, Florida

2 The Winning Approach to People Management and Quality Service EXCLUSIVE NEW OPPORTUNITY Imagine this: Rather than a typical seminar that merely talks about world-class excellence, you experience it first hand at actual world-class organizations. Rather than reviewing mere academic concepts, you focus on proven real-world strategies and tactics that achieve consistent, long-term success in the real world from organizational transformation experts who have actually lead numerous successful implementation initiatives. Yes, you have a special opportunity that will significantly improve your business results and achieve the advantage you ve always desired. The Winning Approach to People Management and Quality Service is a customized training trip to Orlando, Florida, United States (the largest tourist area which in 2016 had over 66 million visitors) revealing the latest success secrets in customer satisfaction, employee engagement, leadership and operational excellence. Our partner in this project is SIPSI AB, which for 25 years successfully trained many Swedish managers and leaders. This all-new version of the popular seminar will be tailored to the unique needs of the attendees and will include implementation guidance from renowned authors and award-winning transformation experts.

3 AGENDA FOR ORLANDO BENCHMARKING EXPERIENCE 13-17, November 2017 Day Agenda Monday 13 12:55 Arrive Sanford Airport, Orlando Transportation to Waldorf Hotel Check-in/Freshen up 16:00 Reception: Program overview 18:00 Dinner (or light hors devours?)

4 AGENDA FOR ORLANDO BENCHMARKING EXPERIENCE 13-17, November 2017 Tuesday 14 07:00 Breakfast 08:00 Sparks/Overview of day/content Travel to Disney Wilderness Lodge/tour Lunch debrief/discussion Magic Kingdom - Creating a Magical Customer Experience 17:00 Evening: Self directed Wednesday 15 07:00 Breakfast 08:00 Sparks/Overview of day/content 09:00 The Total Guest Experience 11:45 Travel to Columbia Restaurant, Celebration Lunch/Columbia Benchmark Experience Travel to Celebration Health Celebration Health Benchmark Experience Travel to Universal Studios Universal Studios Benchmarking Experience Option to stay or return to hotel

5 AGENDA FOR ORLANDO BENCHMARKING EXPERIENCE 13-17, November 2017 Thursday 16 07:00 Breakfast 08:00 Overview of day/content 09:00 The Total Employee Experience 11:30 Travel to Darden s Seasons 52 Seasons 52 Benchmark Experience/Lunch Travel to Harley-Davidson Harley-Davidson Benchmark Experience Travel to JetBlue Airlines JetBlue Airline Benchmark Experience 16:30 Return to Hotel 17:00 End of session Friday 17 07:00 Breakfast 08:00 Sparks/Overview of day/content 08:30 Travel to Waldorf-Astoria 09:00 Waldorf Benchmarking Experience 10:30 Return to hotel 11:00 Final implementation discussion Working Lunch 12:45 Travel to Sanford Airport 15:00 Flight return

6 THE MANY WAYS YOU BENEFIT Pragmatic insights from benchmark organization leaders regarding what creates sustainable operational excellence and long- term results Establish a proven approach for improving employee engagement, customer satisfaction, leadership, and ultimately, operational excellence Receive tools to improve customer loyalty and employee engagement See behind-the-scenes ideas that you can adapt to your organization Work directly with renowned consultants who have led dozens of transformation efforts in numerous countries Refine an implementation plan for putting this initiative in place Network with fellow professionals Opportunity to plan additional field trips and/or activities Return home with a fresh, new perspective on excellence and proven tools to ensure results

7 TARGET GROUP The program is aimed primarily at people in supervisory positions in any industry, both in the private sector as well as the public/ government sector from front line managers to CEO s and owners. COURSE LEADERS Mark David Jones and Jeff Kober, authors of the best-selling book Lead With Your Customer: Transform Culture and Brand into World-Class Excellence, and former Disney executives who have worked with over two dozen Fortune 500 companies worldwide NOTE The training is in English and is held at Disney World in Orlando, Florida, USA. Limited seats, first come first served. When: November 2017 Length of training: 4 days Price: US $ 3200 incl. common meals and transportation in Orlando. Added to that the cost of accommodation, ca. US $ 600 and the flight costs (flights booked by each participant). For registration and more information: Contact Ulf Perning, SIPSI AB, tel , ulf@sipsi.se Facts about education Duration: 4 days Organizer: Visita Contact Ulf Perning ulf@sipsi.se

8 Looking forward to see you in Orlando!