Indexed in ProQuest Listed in Cabell s Directory, USA

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1 Volume 8, Issue 1 January June 2018 Indexed in ProQuest Listed in Cabell s Directory, USA ISSN: AKGIM Journal of Management Contents Articles Banking Reforms, Financial Recession and Competition: Locating Turning Point in NPAs Trends of Indian Banking Segments Renu Gupta K. V. Bhanu Murthy Measuring the Association of Demographic factors and Customer-Orientation of Sales Professionals of Bharat Sanchar Nigam Limited (Western Region) Abhinav Priyadarshi Tripathi Anju Tripathi The Healthcare Manager s Perception of Empowerment: The Discovery Debra R. Wilson A Study on Customers Perception Towards Production Attributes of Curd Poonam Khurana Employees Perception of HRM practices: A comparative Study between Cooperative Banks and Public Sector Banks with Reference to Bhopal Region Smita Singh Determinants of Dividend Payment Decision: A Study of Companies in India s Power Sector Souvik Banerjee Employable Competencies: A Research on Behavioral Competencies Which Impact Hiring Decision and Enable Performance at Workplace Nidhi Vashishth Ajay Kumar Garg Institute of Management Ghaziabad, India

2 AKGIM Journal of Management January - June 2018 Vol. 8 Issue 1 Editor-in-Chief Tripurari Pandey AKGIM AKGIM w w w. a k g i m. e d u. i n Ajay Kumar Garg Institute of Management, Ghaziabad, India

3 1 Banking Reforms, Financial Recession and Competition: Locating Turning Point in NPAs Trends of Indian Banking Segments Vol. 8 No. 1 Page 1-11 Renu Gupta * K. V. Bhanu Murthy ** Banking reforms had been ensued in Indian banking industry at the recommendation of Narasimham Committee Report, 1991 by allowing entry to new private banks to infuse operative efficiency and competitive strength in existing banking segments. Myriad of studies have proved that liberalization has actually made Indian banking industry competitive in terms of number of variables. As a result, non-performing assets (NPAs) were also found to be declining in case of all the banking segments in the initial ten-fifteen years of banking reforms. All of the sudden, the declining trends in NPAs disappeared and began to rise. The present paper aims to analyse whether the upward shift in NPAs trends of Indian banking industry is a result of global financial crisis that took place in year Simultaneously, the attempt has also been made to observe competition in the four banking segments of Indian banking industry namely, SBI group, nationalised banks, old private banks and new private banks and its implications for NPAs. For this purpose, fixed effects panel regression model has been used for the period ranging 2008 to 2016 to study the trends in three variables, namely, gross NPAs, gross advances and ratio of gross NPAs to gross advances in case of the banking segments understudy. Results show that both gross NPAs and gross advances are increasing significantly in double digits in case of all the banking segments. But ratio of gross NPAs to gross advances has found to be declining at the rate of 4.5% approximately in case of new private banks and rising in case of existing banking segments. Thus, the paper concludes that the global financial recession has brought this turning point or upward shift in the trends of non-performing assets in Indian banking industry. Furthermore, entry of new private banks has actually enhanced competition in Indian banking industry. * Assistant Professor, Commerce Department, SGGSCC, University of Delhi. ** Professor, Delhi Technological University & Former Dean, Faculty of Commerce and Business, University of Delhi., Vol. 8 No. 1, January-June, 2018

4 12 Article Measuring the Association of Demographic factors and Customer-Orientation of Sales Professionals of Bharat Sanchar Nigam Limited (Western Region) Vol. 8 No. 1 Page Abhinav Priyadarshi Tripathi * Anju Tripathi ** Telecom sector is one of the fastest growing sectors today. India stands as the second largest telecommunications market in the world. There are number of companies in Indian telecommunication market competing with each other. It is basically accepted notion that Customer orientation of sales professionals is the key to success and growth in the market. In most of the circumstances a sales professional who emphasizes more on the customers can generate more positive results as compared to a sale professional who is less customer oriented. This research aims to measure the association between the demographic factors and Sales Orientation-Customer orientation (SOCO) Score of sales professionals with special reference to BSNL (Bharat Sanchar Nigam Limited) services in Western Uttar Pradesh. This research work follows the descriptive research design since the research problem is widely explored and specified. The research adds value to the existing knowledge and it contributes to various executive level employees by providing significant results to improve current scenario and practices. * Associate Professor, Institute of Management Studies, Ghaziabad. ** Assistant Professor, Department of Management Studies, JSS Academy of Technical Education, Noida, Uttar Pradesh (INDIA)., Vol. 8 No. 1, January-June, 2018

5 17 The Healthcare Manager s Perception of Empowerment: The Discovery Vol. 8 No. 1 Page Debra R. Wilson As expectations within public healthcare are changing, it is important to understand how managers in various leadership capacities feel about their role in the empowerment process and how this perception plays a part in their ability to empower their staff. While empowerment has been studied, and discussed from an employee s perspective, it has not been addressed from the manager s perspective. There is a gap in literature regarding how the healthcare manager s perception of empowerment influences how they construct their working worlds. The literature review provides an opportunity for future research to discover how managers perceive empowerment and how it is experienced working among their employees, specifically in a public health department. * Founder, Perfecting-Purpose.com, Vol. 8 No. 1, January-June, 2018

6 21 A Study on Customers Perception Towards Production Attributes of Curd Vol. 8 No. 1 Page Poonam Khurana Present study is to know the customers perception towards different production attributes of curd.the analysis is in conformity with the objectives of the study and the hypotheses formulated. The collected data has been analysed using correlation and ANOVA through SPSS 21 version. Findings recommend a significant difference in average agreement on customer perceptions towards production attributes. It is also observed that there is a significant different in correlation of age has significant effect at 5% level of significance on average agreement on checking of processing techniques of production-attributes, checking textual propertiesand testing processing parameters. The present research has also found the perceptual differences in production attributes of curd varying for different age groups.the present piece of research also recommends that companies should educate the customers more about the production attributes of curd. * Associate Professor, Vivekananda Institute of Professional Studies, Delhi, Vol. 8 No. 1, January-June, 2018

7 27 Employees Perception of HRM practices: A comparative study between Cooperative Banks and Public Sector banks with reference to Bhopal region Vol. 8 No. 1 Page Smita Singh Efficient employees are the requirement of any business. Banks too need good and efficient employees. Banks are recognizing that an important element in business management practices is the need to successfully motivate and retain high talent employees who survive through tough times of consolidation, organizational restructuring, downsizing, and re-engineering. Banking is an industry which provides services to its customers and therefore human resource management practices is very important for banks in today s context. The private banks and public sector banks have improved their HRM practices to a considerable great extent but cooperative banks lag behind in HRM practices. The present study focuses on the comparative analysis of HRM practices between cooperative banks and public sector banks and in Bhopal region of M.P. It was found during the study that the employee perception of various HRM practices on the dimension of recruitment, training and compensation did not report any significant difference as opposed to previous notion of considering public sector bank better in HRM practices than cooperative banks. * Assistant Professor, Hierank Business School, Noida., Vol. 8 No. 1, January-June, 2018

8 33 Determinants of Dividend Payment Decision: A Study of Companies in India s Power Sector Vol. 8 No. 1 Page Souvik Banerjee In the present study 45 companies from India s Power Generation and Distribution sector are taken into account. In the timeframe of five completed financial years, it is analyzed which factors influence Dividend payment decision. Five factors namely Return on Equity, Return on Asset, Earnings per Share, Cash Flow per Share, Price to Book value Ratio are found to be statistically significant influence on Dividend payment decision. * Assistant Professor, MDI Murshidabad, Vol. 8 No. 1, January-June, 2018

9 41 Employable Competencies: A Research on Behavioral Competencies Which Impact Hiring Decision and Enable Performance at Workplace Vol. 8 No. 1 Page Nidhi Vashishth Competencies are the underlying traits of an individual which enable performance.they are clusters of knowledge, skill, attitude, values, motives and traits inherent and deeply ingrained in the personality of an individual. Few of them are visible like the tip of the iceberg and rest deep inside the person s psyche, often referred as the bottom of the iceberg. Outstanding performance can be achieved by selecting the right person for key roles. Selecting employees based on qualifications alone is a thing of past, and today every organization looks out for candidates who are employable and can assure quick results. Competencies are to performance like what DNA is to people (Hay Group).Organizations which focus upon competencies while hiring and developing people reduce the possibility of a severe damage which a non- performer or bad hiring can cause to the organizational goal fulfillment. The debate of competence vs. credentials has been going on for a long period of time and the need of assimilating what organizations look for while hiring candidates was crucial. The paper aims to bring forth a framework which can serve as a model to hiring organizations, budding professionals and educational institutes who aim to place their candidates successfully. For the purpose of study a research was conducted on organizations across the country, representing various sectors and a framework was developed which highlighted the threshold set of competencies which are considered crucial in all hiring and selecting decisions. The paper also details out behavioral indicators of the competencies which one can aim to focus upon in self building journey towards employment and provides a framework to the business management institutions who can utilize it in framing policy towards the holistic student development programs. * Faculty and Chairperson- MDP Training and Consultancy, Jaipuria Institute of Management., Vol. 8 No. 1, January-June, 2018

10 AKGIM Journal of Management Ajay Kumar Garg Institute of Management Ghaziabad, India 27th km stone, NH-24 Delhi - Hapur Bypass Road Ghaziabad Uttar Pradesh, India aayam@akgim.edu.in, Website: