TRAINING PROGRAMME FOR PUBLIC TRANSPORT MANAGERS

Transcription

1 TARGET AUDIENCE > High-potential managers with daily responsibilities in the administration, operation or maintenance of a public > Applicants must understand and speak English fluently. This is indeed crucial to participate in discussions and workshops (participants make oral presentations throughout the course). > Applicants are either new to the public transport sector with expertise in a specific area or have been working in a PT company for some years but would like to have a better insight into the entire sector. > Applicants are persons eager to learn from others but also to share their knowledge and experience. Networking is a key aspect of this course. > Selected participants must be aware that taking part in such a programme requires some commitment (and time!) before and during each module reading material, doing some research work and collaborating with other students in-between modules. TRAINERS AND GUEST SPEAKERS Top-level mobility professionals with extensive experience in public transport organisation and operation. They represent different regions of the world and various cultural approaches to addressing mobility issues. This reinforces the international dimension of the course beyond the geographical diversity of the participants. The sessions are therefore delivered by transport professionals for transport professionals. It is a rare opportunity to work closely with a network of transport professionals from around the world and to have time to substantively discuss topics as wide-ranging as operations, policy, finance, public relations and human resources. The program was excellent in that it provided a forum for exchange of information and practices in both formal and informal contexts. Sally Librera, MTA New York City Transit, USA EDITION OBJECTIVES This training will offer you the opportunity to: > Broaden your knowledge and understanding of global mobility issues and offer you a comprehensive overview of PT systems worldwide; TRAINING PROGRAMME FOR PUBLIC TRANSPORT MANAGERS > Gain an insight into the many challenges facing the public transport sector now and into the future; > Analyse and discuss the latest trends and developments in the sector with PT experts and experienced managers from all over the world; > Develop a professional network of international contacts and facilitate beneficial exchange of experiences with both peers and experts from diverse backgrounds. TRAINING SELECTION PROCEDURE TRAINEE SELECTION PROCESS METHODOLOGY > Interactive plenary sessions including overview of the topic, presentation and discussion of the latest trends and developments > Presentation of good practice examples by experts and participants > Additional opportunity to exchange experiences and discuss hot topics during workshops in smaller groups > Site visits with focus on innovations in each PT system > Collaboration and communication in between modules through teamwork (project assignment approx. 2 mendays in addition to course participation) NB: Our programme requires commitment from participants. It is the vast experience that a diverse group of managers from all over the world brings to the classroom that makes our training programme unique. The sharing of experiences and exchange of views happens not only in the classroom but also during group work and project assignment. 5 SEPTEMBER 2014 Candidates must register by this deadline. One easy way to register: Direct link: Website: 18 SEPTEMBER 2014 Candidates will be informed of the decision of UITP and selected trainees will be invited to pay the participation fees. 18 OCTOBER 2014 Selected trainees must have paid their participation fees to UITP. Cancellation policy > Cancellation can be made free of charge provided that it is received in writing by 30 September. > UITP will deduct 50% of the applicable registration fee (less applicable bank charges) provided that your cancellation is received in writing by 20 October at the latest. > Please note that no deduction can be made after this date and the registration fees are still due, even in case of no show. > You may nominate another person from the same organisation at any time without penalty. LYON NOVEMBER 2014 The number of trainees will be limited to a maximum of 25 persons who will be selected on the basis of the following criteria: > Only applicants demonstrating fluency in English will be accepted. Phone interviews will be conducted if necessary. > Applicants must be managers with daily responsibilities in the administration, operation or maintenance of a public > Priority will be given to UITP members. > If necessary, the number of trainees will be limited to one per organisation. UITP will endeavour to select a gender and geographically balanced audience according to the applications received. As UITP would like to ensure a better gender mix in future training programmes, we strongly encourage women to apply. DUBAI FEBRUARY 2015 Please read our full Terms & Conditions on the web pages of the event and in the registration form. PRAGUE APRIL 2015 PARTICIPATION FEES UNTIL 15/07/2014 AFTER 15/07/2014 Member EUR 3,390 EUR 4,240 Non member - EUR 6,990 No VAT for this programme Participation fees include: > Training instruction > On-site visits at each module > Meals and coffee breaks as mentioned in the programme > All training documents (electronic version on UITP s electronic library MOBI+) For more information, please contact: Sarah FOULON Training Programme Manager International Association of Public Transport - UITP Rue Sainte-Marie, 6 B-1080 Brussels Belgium Phone: E Mail: sarah.foulon@uitp.org Lyon

2 LYON NOVEMBER 2014 Module 1: Mobility policies, Organisation and Financing SUNDAY Afternoon Ice-breaking activity Evening Welcome reception MONDAY Opening session > Programme introduction > Get to know each other > What is UITP? Presentation of MOBI+ (e-library) and MyUITP (social network) Session 1. Why public transport is indispensable > Key facts and figures > Arguments promoting Public Transport - Economy - Environment and energy use - Space/congestion - Social inclusion Session 2. Integrated policies to achieve sustainable urban mobility > Sustainable mobility in urban areas - Integrating public transport and urban planning - Controlling car traffic and parking - Developing public transport > Demand management & changing travel behaviour Session 3. Funding of public transport > Operating and investment expenditures > Revenue strategy > Earmarked taxes, charges and levies > Partnership with private operators Evening Dinner party TUESDAY Session 4. Regulatory frameworks and relations between operators and authorities > Deregulation, liberalisation and privatisation of public transport > Types of regimes > Levels of decision-making : strategic tactical operational > Share of competences between operators and authorities > Types of contracts and sharing of risks between operators and authorities Session 5. Globalisation and impact on the public transport sector > Globalisation of the public transport market and underlying factors > Emergence of global players and current trends > Types of contractual agreements and consortiums Evening Free WEDNESDAY Local host session and site visit Presentation of the public transport system in Lyon Conclusions & Evaluation of the training programme This course gives an overview of the main topics relevant to PT professionals in 3 modules and in different locations. This is a great opportunity to build an international network of PT professionals. Stephane Kodeck, STIB Brussels, Belgium

3 Expand your vision and concrete possibilities fulfilling your experience in P.T. and increase the best practices for your company in a very friendly and constructive environment. Stefano Vallani, ATV Verona, Italy DUBAI FEBRUARY 2015 Module 2: Public Transport Modes, mode choice and Security SUNDAY Evening: Welcome reception MONDAY Session 1. Innovations in the bus sector > Architecture (low floor, modularity, etc.) > The fuel choice (reduction of emissions, lower energy consumption) > Added-value of innovations for operators and customers > Latest trends and developments in bus systems Session 2. New bus systems (Bus Rapid Transit, Guided systems, etc.) > Main features > World picture > Arguments in favour of BRT (capacity, costs, etc.) Session 3. Innovations in light rail systems > What is light rail? > Light rail renaissance: new and revamped systems > World picture > Key success factors of light rail > Is light rail really expensive? > New trends and latest developments (low floor vehicles, modularity, overhead-wireless tram operation, tram-train, etc.) Evening Networking dinner TUESDAY Session 4. BRT VS LRT: Advantages and drawbacks > Capacity > Design & operation philosophy > Urban integration/regeneration > Quality/ride comfort > Environmental impact > Political engineering/deliverability > Costs Session 5. Automation and innovations in metropolitan railways > Definition of metro automation > Classification (APM, monorail, driverless light/heavy train) > Overview of (automatic) metro systems worldwide > Added-value of innovations for operators and customers Session 6. Combined mobility: Public transport in synergy with car-sharing, bike-sharing, taxis, etc. > Trends influencing urban mobility > Description of mobility services > Benefits of combined mobility > PT as the integrator of mobility services Evening Free WEDNESDAY Session 7. Security in public transport > What is Security? (security >< safety) > Examples of threats: From graffiti to terrorist threats > Why is it important? > The 3 pillars of security: Procedures Technologies Personnel > Best practice security measures Local host session and site visit Presentation of the public transport system in Dubai Conclusions & Evaluation of the training programme

4 PRAGUE APRIL 2015 Module 3: Customer-oriented management SUNDAY Evening Welcome reception MONDAY Session 1. Corporate management and business strategies - From a production to a service industry: Changing culture - Structure of public transport companies: from traditional functional structures to service-oriented structures - Quality and performance management - How to translate a corporate strategy into operational terms Session 2. Human resources management - The human resources context - Human resources in public transport What does it mean? - Customer-orientation of staff - Current debates and hot topics: recruitment, motivation, training, reward, diversity, absenteeism, etc. Session 3. Delivering sustainable development through public transport - The three pillars of sustainable development: economy, society and environment - Sustainable futures: the challenges ahead - Relevance of sustainable development to public transport - The business case for sustainable development: organisational development, resource use and costeffectiveness, competitive advantage - Mainstreaming sustainable development: examples of achievements worldwide Evening Free TUESDAY Session 4. Marketing and communication - Defining a marketing strategy - Marketing to increase revenues and reinforce customer satisfaction - Presentation of successful marketing approaches - Branding and communication Session 5. E-ticketing - The technology: How does it work? - Advantages and disadvantages - Open or closed systems - Examples of check-in systems and check-in/checkout systems - Trends (NFC, EMV, ID-based ticketing) Session 6. Travel information - Why customers need travel information - How to meet the endless variety of travel information needs - Different types of users, services and information - From collective to individual travel information through on-line platforms Evening Graduation ceremony and networking dinner WEDNESDAY Local host session and site visit Presentation of the public transport system in Prague Presentation of results of the project assignment Conclusions & Evaluation of the training programme * UITP reserves the right to make amendments to the programme or any related activity

5 TARGET AUDIENCE > High-potential managers with daily responsibilities in the administration, operation or maintenance of a public > Applicants must understand and speak English fluently. This is indeed crucial to participate in discussions and workshops (participants make oral presentations throughout the course). > Applicants are either new to the public transport sector with expertise in a specific area or have been working in a PT company for some years but would like to have a better insight into the entire sector. > Applicants are persons eager to learn from others but also to share their knowledge and experience. Networking is a key aspect of this course. > Selected participants must be aware that taking part in such a programme requires some commitment (and time!) before and during each module reading material, doing some research work and collaborating with other students in-between modules. TRAINERS AND GUEST SPEAKERS Top-level mobility professionals with extensive experience in public transport organisation and operation. They represent different regions of the world and various cultural approaches to addressing mobility issues. This reinforces the international dimension of the course beyond the geographical diversity of the participants. The sessions are therefore delivered by transport professionals for transport professionals. It is a rare opportunity to work closely with a network of transport professionals from around the world and to have time to substantively discuss topics as wide-ranging as operations, policy, finance, public relations and human resources. The program was excellent in that it provided a forum for exchange of information and practices in both formal and informal contexts. Sally Librera, MTA New York City Transit, USA EDITION OBJECTIVES This training will offer you the opportunity to: > Broaden your knowledge and understanding of global mobility issues and offer you a comprehensive overview of PT systems worldwide; TRAINING PROGRAMME FOR PUBLIC TRANSPORT MANAGERS > Gain an insight into the many challenges facing the public transport sector now and into the future; > Analyse and discuss the latest trends and developments in the sector with PT experts and experienced managers from all over the world; > Develop a professional network of international contacts and facilitate beneficial exchange of experiences with both peers and experts from diverse backgrounds. TRAINING SELECTION PROCEDURE TRAINEE SELECTION PROCESS METHODOLOGY > Interactive plenary sessions including overview of the topic, presentation and discussion of the latest trends and developments > Presentation of good practice examples by experts and participants > Additional opportunity to exchange experiences and discuss hot topics during workshops in smaller groups > Site visits with focus on innovations in each PT system > Collaboration and communication in between modules through teamwork (project assignment approx. 2 mendays in addition to course participation) NB: Our programme requires commitment from participants. It is the vast experience that a diverse group of managers from all over the world brings to the classroom that makes our training programme unique. The sharing of experiences and exchange of views happens not only in the classroom but also during group work and project assignment. 5 SEPTEMBER 2014 Candidates must register by this deadline. One easy way to register: Direct link: Website: 18 SEPTEMBER 2014 Candidates will be informed of the decision of UITP and selected trainees will be invited to pay the participation fees. 18 OCTOBER 2014 Selected trainees must have paid their participation fees to UITP. Cancellation policy > Cancellation can be made free of charge provided that it is received in writing by 30 September. > UITP will deduct 50% of the applicable registration fee (less applicable bank charges) provided that your cancellation is received in writing by 20 October at the latest. > Please note that no deduction can be made after this date and the registration fees are still due, even in case of no show. > You may nominate another person from the same organisation at any time without penalty. LYON NOVEMBER 2014 The number of trainees will be limited to a maximum of 25 persons who will be selected on the basis of the following criteria: > Only applicants demonstrating fluency in English will be accepted. Phone interviews will be conducted if necessary. > Applicants must be managers with daily responsibilities in the administration, operation or maintenance of a public > Priority will be given to UITP members. > If necessary, the number of trainees will be limited to one per organisation. UITP will endeavour to select a gender and geographically balanced audience according to the applications received. As UITP would like to ensure a better gender mix in future training programmes, we strongly encourage women to apply. DUBAI FEBRUARY 2015 Please read our full Terms & Conditions on the web pages of the event and in the registration form. PRAGUE APRIL 2015 PARTICIPATION FEES UNTIL 15/07/2014 AFTER 15/07/2014 Member EUR 3,390 EUR 4,240 Non member - EUR 6,990 No VAT for this programme Participation fees include: > Training instruction > On-site visits at each module > Meals and coffee breaks as mentioned in the programme > All training documents (electronic version on UITP s electronic library MOBI+) For more information, please contact: Sarah FOULON Training Programme Manager International Association of Public Transport - UITP Rue Sainte-Marie, 6 B-1080 Brussels Belgium Phone: E Mail: sarah.foulon@uitp.org Lyon

6 TARGET AUDIENCE > High-potential managers with daily responsibilities in the administration, operation or maintenance of a public > Applicants must understand and speak English fluently. This is indeed crucial to participate in discussions and workshops (participants make oral presentations throughout the course). > Applicants are either new to the public transport sector with expertise in a specific area or have been working in a PT company for some years but would like to have a better insight into the entire sector. > Applicants are persons eager to learn from others but also to share their knowledge and experience. Networking is a key aspect of this course. > Selected participants must be aware that taking part in such a programme requires some commitment (and time!) before and during each module reading material, doing some research work and collaborating with other students in-between modules. TRAINERS AND GUEST SPEAKERS Top-level mobility professionals with extensive experience in public transport organisation and operation. They represent different regions of the world and various cultural approaches to addressing mobility issues. This reinforces the international dimension of the course beyond the geographical diversity of the participants. The sessions are therefore delivered by transport professionals for transport professionals. It is a rare opportunity to work closely with a network of transport professionals from around the world and to have time to substantively discuss topics as wide-ranging as operations, policy, finance, public relations and human resources. The program was excellent in that it provided a forum for exchange of information and practices in both formal and informal contexts. Sally Librera, MTA New York City Transit, USA EDITION OBJECTIVES This training will offer you the opportunity to: > Broaden your knowledge and understanding of global mobility issues and offer you a comprehensive overview of PT systems worldwide; TRAINING PROGRAMME FOR PUBLIC TRANSPORT MANAGERS > Gain an insight into the many challenges facing the public transport sector now and into the future; > Analyse and discuss the latest trends and developments in the sector with PT experts and experienced managers from all over the world; > Develop a professional network of international contacts and facilitate beneficial exchange of experiences with both peers and experts from diverse backgrounds. TRAINING SELECTION PROCEDURE TRAINEE SELECTION PROCESS METHODOLOGY > Interactive plenary sessions including overview of the topic, presentation and discussion of the latest trends and developments > Presentation of good practice examples by experts and participants > Additional opportunity to exchange experiences and discuss hot topics during workshops in smaller groups > Site visits with focus on innovations in each PT system > Collaboration and communication in between modules through teamwork (project assignment approx. 2 mendays in addition to course participation) NB: Our programme requires commitment from participants. It is the vast experience that a diverse group of managers from all over the world brings to the classroom that makes our training programme unique. The sharing of experiences and exchange of views happens not only in the classroom but also during group work and project assignment. 5 SEPTEMBER 2014 Candidates must register by this deadline. One easy way to register: Direct link: Website: 18 SEPTEMBER 2014 Candidates will be informed of the decision of UITP and selected trainees will be invited to pay the participation fees. 18 OCTOBER 2014 Selected trainees must have paid their participation fees to UITP. Cancellation policy > Cancellation can be made free of charge provided that it is received in writing by 30 September. > UITP will deduct 50% of the applicable registration fee (less applicable bank charges) provided that your cancellation is received in writing by 20 October at the latest. > Please note that no deduction can be made after this date and the registration fees are still due, even in case of no show. > You may nominate another person from the same organisation at any time without penalty. LYON NOVEMBER 2014 The number of trainees will be limited to a maximum of 25 persons who will be selected on the basis of the following criteria: > Only applicants demonstrating fluency in English will be accepted. Phone interviews will be conducted if necessary. > Applicants must be managers with daily responsibilities in the administration, operation or maintenance of a public > Priority will be given to UITP members. > If necessary, the number of trainees will be limited to one per organisation. UITP will endeavour to select a gender and geographically balanced audience according to the applications received. As UITP would like to ensure a better gender mix in future training programmes, we strongly encourage women to apply. DUBAI FEBRUARY 2015 Please read our full Terms & Conditions on the web pages of the event and in the registration form. PRAGUE APRIL 2015 PARTICIPATION FEES UNTIL 15/07/2014 AFTER 15/07/2014 Member EUR 3,390 EUR 4,240 Non member - EUR 6,990 No VAT for this programme Participation fees include: > Training instruction > On-site visits at each module > Meals and coffee breaks as mentioned in the programme > All training documents (electronic version on UITP s electronic library MOBI+) For more information, please contact: Sarah FOULON Training Programme Manager International Association of Public Transport - UITP Rue Sainte-Marie, 6 B-1080 Brussels Belgium Phone: E Mail: sarah.foulon@uitp.org Lyon