Role of Local Representative, Murray Cottages, Corstorphine, Edinburgh, EH12 7UH

Transcription

1 Job Reference Role of Local Representative, Murray Cottages, Corstorphine, Edinburgh, EH12 7UH Thank you for you interest in working with us. This job pack contains a copy of the advert as well as the job description and person specification. The particulars of this post are: 8.00 per hour as Local Representative working 2 hours per week Access to paid training & continued personal development To apply please complete our application form or send your cv with a personal statement telling us a little bit about yourself and why you'd like to work with us quoting reference to jobs@trustha.org.uk or post to Human Resources, Trust Housing Head Office, 12 New Mart Road, Edinburgh EH14 1RL no later than 12 noon on Tuesday 23rd October Our interview shortlist is determined by how you match up against the skills and experience the role demands and only successful applicants will be contacted again to attend the interview. May I take this opportunity to thank you for your interest in working with us and wish you every success for the future. Regards Sharon Chalmers Sharon Chalmers HR Assistant

2 Role: Local Representative Salary: 8.00 per hour Location: Edinburgh, Corstorphine, EH12 7UH Job type: Permanent, Part Time, 2 hours Job Ref: Closing Date: Tuesday 23rd October 2018 Trust Housing Association Ltd has an opportunity for a Local Representative for our housing development at Murray Cottages, Corstorphine. Trust Housing Association is a national housing, support and care provider, offering a range of accommodation and support services. Primarily serving older people in our communities we also provide housing for families and individuals. We have over 2,500 households across the length and breadth of Scotland, from the Highlands and Islands all the way down to the Borders per hour as Local Representative 2 hours per week (between 10am & 4pm) To ensure that we are able to offer the best service to our tenants we are looking to recruit a Local Representative who will be responsible for the security, cleanliness and maintenance of our vacant properties within the local area. You should have a warm, friendly personality, an understanding attitude towards older people and an ability to work well on your own initiative. To apply please complete our application form or send your cv with a personal statement telling us a little bit about yourself and why you'd like to work with us quoting reference to jobs@trustha.org.uk or post to Human Resources, Trust Housing Head Office, 12 New Mart Road, Edinburgh EH14 1RL no later than Tuesday 23rd October If you feel you have the skills and experience to become our Local Representative and you d like to work with a prestigious and well established company working in a person-centred culture that puts people at the heart of all we do, then we d like to hear from you. Trust is an Investor in People Gold accredited employer, a Leader in Diversity and a great place to work. Trust Housing Association is a Registered Scottish Charity- SC009086

3 Job Description POST: Local Representative LOCATION: Development PURPOSE OF JOB To provide a housing and tenancy management service to amenity tenants and in some General Needs sites in accordance with the Association s Policies and Procedures as well as undertaking specific tasks as instructed by Customer Services, Asset Management and other departments of the Association. MAIN DUTIES & ACTIVITIES Tasks to be carried out on a flexible basis ensuring contracted hours of work average over each calendar month. Tenancy, Estate Management including Anti-Social Behaviour, Property and Rent/Arrears Matters Pendant Checks in conjunction with the Alarm Receiving Centre(ARC) where required. Pull cord checks in conjunction with the ARC (frequency every 3 months) where required. Carry out an inspection of the internal and external development/area identifying any communal repair issues. Where the tenant has not already done so, report all maintenance/repairs and emergency works identified within tenants homes and in the communal areas to the Repairs Team at the time of visit, and liaise with the Property Officer when necessary. If outwith office hours report all emergency works to the Alarm Receiving Centre. Liaise with the Repairs Team on any outstanding repairs and report back to tenants. Advise tenants on reporting repairs. Undertake health and safety checks where required, including monitoring of systems as required within the development such as fire panel, lift, key box, communal pull cords, washing machine door checks and water temperatures. Reprogram lifeline units and pendants as and where required

4 Where required, monitor cleanliness of communal areas and ensure any equipment, furnishings and decoration are in good order. Report any concerns to the appropriate staff member with the Association. If guest rooms are a feature of the development, ensure that they are available for use, cleanliness is of a high standard and be responsible for bookings and payments. Provide advice and information to potential customers and carry out home assessment visits when requested. Carry out pre empty home and empty home condition checks, complete the associated paperwork and liaise with the Repairs and Allocations Teams. Ensure keys for void properties are available in the void property key box to allow access for contractors to carry out works. Arrange viewings to empty homes and provide information about the development and any tenancy matters as well as promoting the Association s services. Undertake tenancy sign ups, issue keys and complete the new tenant checklist in accordance with the Allocations Procedure. Assist new tenants to settle in, providing advice on how to apply for housing benefits, make rent payments etc. and ensuring new tenants are familiar with all the systems and equipment within the property. Carry out Arrears Management Visits when requested by the Income Team or Area/Service Manager. Report any complaints as per the Association s Complaint Handling Procedure to the Area/Service Manager, Property Officer or other appropriate staff member within the Association depending on the nature of the complaint. Report any Adult Support and Protection or Child Protection concerns to the Area/Service Manager immediately. Undertake training which is deemed necessary for the role. Participate in twice yearly communication with the Area/Service Manager using the development staff supervision format. Carry out any other duties that may reasonably be required by the Association.

5 Equality, Diversity & Inclusion Trust is an Investor in Diversity organisation and as such we seek to promote equality, inclusion and diversity in all that we do. You will be required to: Be aware of and engage with Trust EDI Strategy and Policies, IID and LID action plans surveys, induction & review sessions and focus groups. Contribute to EDI discussions in team meetings and share updates and case studies Ensure your EDI training is up to date Attend EDI learning and networking events Access where relevant, EDI information on Trust s intranet Be clear of your responsibilities for EDI as a staff team member and the expected behaviours and values set by Trust Challenge any inappropriate behaviour, bullying or harassment and discrimination and report it through the appropriate channels. REPORTING ARRANGEMENTS The post holder will report to the Area/Service Manager.

6 PERSON PROFILE AND SPECIFICATION Skills & Abilities Essential Desirable Ability to prioritise tasks to ensure timescales are met appropriately. Provide a high quality and responsive service to prospective tenants, existing tenants and external agencies. Education, Qualifications, Training & Development Essential Desirable Previous Customer Service experience providing advice to members of the public. Other factors and attributes Essential Desirable A highly flexible approach and willingness to contribute to the success of the development. Able to demonstrate a clear understanding, personal commitment and positive approach to the values and vision of the Association to deliver an effective and valued service to our customers Willingness to attend training required for the post Access to transport where required Equal Opportunities Essential Desirable This organisation is working actively to promote equality of opportunity both in its employment practices and in the delivery of its services. It is essential that the post holder is willing to work in accordance with existing policies and Codes of Practice. Signed Dated Print Name