Canada s Best Managed Platinum Club Requalification

Transcription

1 Canada s Best Managed Platinum Club Requalification OCTOBER 2017

2 Committed to credit union success Concentra s strength comes from deep roots in the co-operative system, built on shared values to grow and serve communities across Canada. As Canada s only Schedule 1 bank focused on creating value for credit unions, we re owned exclusively by our credit union partners and we believe in shared success. Concentra is Canada s primary provider of wholesale finance, trust and leasing solutions to credit unions. With over $31 billion in assets under administration, including over $9.4 billion in on-balance sheet assets, we serve over 85% of Canadian credit unions, and have earned an 86% client engagement score. We re committed to strengthening the co-operative system by providing leadership, expertise and financial clout to improve financial performance, diversify risk and meet member needs. Everything we do at Concentra is centered on our commitment to credit unions. It s the constant lens we use in evaluating our solutions, our services, and our actions. 2

3 Our strategy for success Our strategy is deeply rooted in our commitment to Canada s credit unions. Our vision and priorities reflect Concentra s long-term focus, and our co-operative values guide our day-to-day actions. In a rapidly changing environment, we have capabilities, strengths, and a business model that positions Concentra to continue supporting the growth of the credit union system. Beginning operations as a bank on January 1, 2017, Concentra now has greater ability to access the financial markets. We ll use this greater access to deliver more competitive wholesale banking and trust solutions to our credit union partners across Canada, so they in turn are better positioned to compete with the big banks, and grow relationships with their members. OUR PURPOSE Change how the credit union system competes in the financial services industry. OUR VISION To be the leading credit union-owned financial institution offering wholesale and trust solutions to Canada s credit unions. Through 2016 and into 2017, Concentra has risen to the challenge of re-imagining how best to continue our service and contributions as a strategic partner within Canada s co-operative system. It has been a truly transformational period for this company. Transition and evolution were common themes, woven through much of Concentra s activity in 2016 and In a time-frame defined by change, Concentra remained guided by one constant: our unwavering commitment to Canada s credit unions. This commitment is our driving force, our reason for being, and our continued purpose as we move forward together. ACHIEVING BANK CONTINUANCE It s no secret we devoted much of our corporate energy in 2016 to securing our bank license. Regulatory pressures, increased competition in the financial services industry, and the need to secure stable, long-term funding spurred Concentra s interest in pursuing the expanded capabilities and market access that come with a bank license. Concentra s successful continuance under Canada s Bank Act was the culmination of an extensive stakeholder engagement process, through which we were able to garner phenomenal support from our co-operative partners from coast to coast. Our co-operative roots and the connections they bring were strengthened as we engaged with credit unions from coast to coast. In conversation with our stakeholders, we heard loud and clear their expectation for Concentra to remain owned and governed by the co-operative system. As a bank, Concentra s new ownership and governance structure embodies the co-operative values, ensuring that above all, Concentra continues to operate for the benefit of Canadian credit unions. 3

4 2017 STRATEGIC PRIORITIES Grounded in a build grow change mandate, our corporate strategy positions Concentra to meet the emerging needs of credit unions. BUILD GROW CHANGE Throughout 2017, Concentra is focusing on strategic initiatives to further these priorities and move us closer towards achieving our vision. BUILD THE TRUST COMPANY FOR THE CREDIT UNION SYSTEM Concentra Trust leverages its legislative capacity and expertise to deliver unique solutions to Canada s credit unions and their members. Our comprehensive trust solutions create value for credit unions by: protecting and growing member relationships enhancing wealth management strategies enabling deposit strategies and generating non-interest income GROW THE WHOLESALE BANK FOR THE CREDIT UNION SYSTEM Concentra provides leadership, expertise and financial strength to credit unions to improve financial performance, diversify risk and meet member needs. Our wholesale banking solutions enable credit unions to: manage assets for the benefit of capital and liquidity strategies mitigate and diversify risk provide lending and investing solutions to members and to credit unions CHANGE TO ADVANCE SYSTEM CONSOLIDATION THROUGH PARTNERSHIPS AND ALIGNMENT Canada s credit union system is discussing, as it has for some time, the consolidation of the second Tier, of which Concentra is a part. Concentra brings value to the system through our products and services, and also through the dividends we have consistently paid to our shareholders. We ll continue to adapt our services and offerings to ensure we stay relevant, operating as a valuable strategic partner for the credit union system. OUR BRAND ADVANTAGE Co-operative Values Flexible Market Driven National Reach Proven Solutions 4

5 Capability CREATING VALUE FOR CREDIT UNIONS While bank continuance was moving forward and becoming operational in 2017, Concentra remained focused on continued financial strength and balanced growth. Our 2016 financial results demonstrate our strategy continues to deliver success. Concentra maintained a strong rate of growth with: Net income of $28.9 million, up from $25.3 million in 2015 Total assets reached $9.4 billion, up from $7.8 billion in 2015 Assets under administration grew to over $31.0 billion, up from $28.3 billion in 2015 Efficiency ratio improved to 49.4%, from 58.20% in 2015 For 2016, we achieved a return on common equity of 7.9% and returned $13.3 million in dividend payments to Class A shareholders. In anticipation of continuance as a bank, the Board made a decision to accelerate the payment of the dividend of $6.7 million based on 2016 earnings during the 2016 fiscal year, rather than declaring and making the payment in 2017, as in previous years. This decision allowed Concentra to access the tax deductibility of the dividend, contributing to the achievement of financial targets Key accomplishments: Strengthened our ability to meet the emerging needs of credit unions by continuing as a bank Cultivated financial strength with advancement toward long-term targets, while providing value back to our shareholders Furthered integration of our estates and trusts solutions in the credit union system through a unique partnership with Coastal Community Credit Union Diversified our wholesale banking solutions for credit unions with a new consumer lending portfolio In 2016, the wholesale business assisted in the generation of $3.7 billion of total loan volumes for the credit union system through purchases/sales/syndications and securitization of loans, an increase of 24% over This is a result of focused efforts to deepen our strategic alignment with credit unions, and provide relevant solutions that create value for their business. We facilitated $2.3 billion of credit union residential mortgage securitizations in 2016, representing a 6.5% increase over 2015 volumes. Our commercial markets business continues to support credit unions to diversify their funding while enhancing profitability. Both originations and syndications showed strength in 2016, with sales/syndications generating total gains in excess of $3 million. We diversified our wholesale business by establishing a consumer lending business and acquiring a portfolio of home improvement loans valued at over $380 million. Credit unions engaged in $391 million in foreign exchange purchases/sales using the Concentra FX platforms, an increase from $335 million in We continue to expand the Strategic Financial Management (SFM) offering by integrating other wholesale solutions to provide an integrated, fulsome financial management consulting service. While our leasing solutions continue to gain momentum in the credit union system with credit union funded assets increasing 23% during 2016, we are retooling our processes and investing in our capability to ensure we can handle higher volumes and work with many more credit unions across Canada. In 2016, Concentra Trust made great strides to integrate our estate and trust solutions within the credit union system. Notably, we worked with Coastal Community Credit Union to create a unique partnership to advance wealth management services for their credit union members. With an experienced Concentra Trust specialist embedded in the credit union branch, this partnership has added tremendous value. To date, Concentra s estate and trust specialist has referred to the credit union approximately $6 million in external assets, five insurance opportunities, and one mortgage opportunity. This service model is gaining traction, and Concentra is now partnering with FirstOntario Credit Union to implement and provide more seamless delivery of estate and trust solutions to their members. FirstOntario Credit Union is Ontario s second largest credit union, with 32 locations, more than 115,000 Members and $5 billion in assets under management. 5

6 They ve served members since 1939, providing financial services including daily transactions, mortgages, lines of credit, loans and investments and soon to be added - estates and trusts! Concentra is always looking to serve credit unions and their members in new and innovative ways, as operations and banking needs evolve. By bringing our expertise into the credit union, together we are able to better address the wealth management needs of current and potential members in real-time, at key life stages. In addition, the credit union is able to capitalize on opportunities to secure and maintain member assets on their balance sheets, supporting the credit unions growth strategies. It s a win-win-win partnership for the credit union, their members, and Concentra. Concentra is positioned for future growth and we will continue to prosper with co-operative values driving our decisions. We will continue to deliver value through service, solutions and dividends for our shareholders. PROFITABILITY PROFILE Concentra maintains balance between profit and servicing the needs of our credit union clients. Since 2005, Concentra has provided over $70 million in dividends to help strengthen the credit union system. Demonstrating consistently strong financial performance and shareholder returns reinforces the value Concentra provides for Canadian credit unions. Profitability is part of Concentra s ability to bring value to the system. It fuels growth and innovation, which is key to advancing our offerings to credit unions. Profitability also provides our shareholders the return on capital they expect when choosing to invest in us. BUILDING CORPORATE RISK MANAGEMENT CAPABILITY Concentra s Enterprise Risk Management framework, as approved by our Board of Directors, provides the overarching guidance for the risk frameworks, policies and programs of Concentra. While all risk frameworks are linked to business strategy, the Risk Appetite Framework has the most direct alignment. The Concentra business strategy and risk appetite are required to be clearly and explicitly linked for the successful implementation of the strategic plan. The financial plan, which is an integral part of the strategic plan, is assessed against qualitative and quantitative risk appetite measures to ensure alignment. Significant initiatives are put through an internal change management process (New Initiative Approval Process). The NIAP process includes a financial assessment, and requires sign-off from accountable leads confirming the initiative aligns with risk appetite, can be operationally performed (from a people, process and technology perspective), and adheres to regulatory compliance requirements. A risk register is provided to the Board showing the risks associated with business initiatives and the mitigating controls in place (or planned) to reduce risks to acceptable levels. There is also a Board approve Delegation of Authority policy guiding which strategic and tactical initiatives require board approval. The framework provides the foundation for Board oversight to management s risk-based decision making in support of business success. The company also employs a Risk Appetite Framework, and frameworks for all material risk categories. 6

7 TECHNOLOGY Continued growth and transformational change in our business is the basis for Concentra s vision and strategic plan. As a result, Concentra s technology strategy is designed to advance the integration of systems, the quality of infrastructure, our ability to support innovation, and mature our business intelligence capabilities. This requires an ongoing focus to improve processes, enhance technology and systems, mitigate known risks, and commit to continuous improvement. Concentra s technology infrastructure continues to improve, with further investment underway to reduce the inherent complexity of our environment, and facilitate desired efficiency improvements. The regulatory environment puts a great deal of emphasis on timeliness, completeness, and accuracy of information, so our technology is foundational in virtually every product and service Concentra offers. Technology is the heart of every significant business process, and is crucial for both innovation, and Concentra s continued success. Our Business Technology division works jointly with various business areas to identify, implement, and sustain stable and flexible technology solutions, advancing Concentra s goals of being a profitable, customer-centric organization. This is achieved by: aligning our services to address business priorities in order to provide optimum value to our entire company, providing responsive, reliable, anjd adaptable services which enable Concentra to operate effectively and efficiently, and enabling and supporting our technology to effectively implement new product and service innovations. Early in 2016, Business Technology received approval to proceed with establishing an Information Management (IM) department tasked with implementing an Enterprise Data Warehouse (EDW). The creation of this information environment, and the underlying EDW infrastructure, will evolve over time essentially as each data source is migrated. Associated process flows are being automated where appropriate. The underlying objective is to create a reporting data store that promotes and facilitates improved business intelligence, while introducing state-of-the-art tools to enhance business unit productivity. Success is being measured based on demonstrated usage, and positive feedback from business areas. Effectively managing and leveraging Concentra s information is fundamental to our success, and long-term relevancy with our clients. 7

8 Commitment ENGAGING OUR EMPLOYEES Concentra s success would not be possible without our employees nearly 300 across Canada. It is with their dedication, energy and credit union focus that Concentra continues to create value and drive results. Our corporate culture nurtures innovation and collaboration, and is increasingly fast-paced, adaptive and execution-focused, so we can meet the emerging needs of credit unions. Culture is the driving force behind our company. Concentra consistently earns employee engagement scores over 80%, indicating a thriving corporate culture, hallmarked by engaged employees. In 2016, the Concentra employee engagement survey garnered a 93% response rate our highest participation ever! This is important in the context of the scores themselves because it proves the data is reliable, and validates the consistently positive messages staff submit through the survey. Engagement measures an employee s commitment to the company, and enablement asks employees if job conditions support them in performing at full potential. In both cases for 2016, the results exceeded scores of high-performing companies by a full 10 points; engagement was 83% and enablement was 82%. To connect culture to corporate strategy, Concentra uses a Human Resources platform, Success Factors. The online portal enables employees to access a variety of tools and to manage performance. Collaborating with management, employees set and track goals aligned to objectives, campaigns and strategic themes. Initiatives can be cascaded through the organization, creating connections between roles, and aligning initiatives so everyone understands how their work is connected to the bigger picture, and success of corporate outcomes. In May 2017, Concentra hosted a one-day employee conference,themed energize: you, your team, your company! The event featured guest speakers, team-building exercises, and options for personal and professional development. The conference was very well attended with feedback from employees indicating the conference is considered a valuable corporate initiative, serving to build and strengthen employee culture. CORPORATE SOCIAL RESPONSIBILITY Concentra proudly embraces a co-operative identity, values and principles. Focusing on concern for community, Concentra works for sustainable development in the communities we serve. To bring our efforts to life, Concentra uses three pillars of community impact investing: 1. Credit Union Community Since 2011, Concentra has contributed over $1 million to more than 80 projects in 70+ communities across Canada through our flagship program, Empowering Your Community. 2. Co-operative Community Strengthening the co-operative movement at home and abroad through targeted, long-term investments. In 2016, we completed a four-year, $250,000 commitment to the Co-operative Development Foundation of Canada. In 2017, we ve renewed our support, providing an additional $300,000 over the next four years. 3. Local Community The Saskatchewan Science Centre and the United Way are two organizations to which Concentra devotes our time and resources. In fact, in 2017 Concentra was honored to reach the $1 million lifetime giving milestone with the United Way. EMPLOYEE VOLUNTEER PROGRAM In the spirit of co-operation and supporting the co-operative principle of Concern for Community, in the fall of 2017, Concentra launched a revised Employee Volunteer Program. Through this new initiative, permanent employees who have passed their probationary period are eligible for 22.5 hours (3 days) annually of paid time to volunteer in their local community. Eligible volunteer activities include those associated with credit unions or co-operatives, an event sponsored by Concentra, or non-profits or charitable community groups. It s how we live out co-operative values every day! OUR BRAND PERSONALITY Energetic Driven Collaborative Connective Supportive 8

9 Material changes Concentra Bank began operations under Canada s Bank Act on January 1, 2017, after receiving approval from the federal Minister of Finance, on the recommendation from the Office of the Superintendent of Financial Institutions (OSFI). The decision to explore bank continuance was motivated by Concentra s desire to bring more value to Canada s credit union system. By converting to a bank, Concentra has strengthened its capacity to deliver solutions for credit unions that improve financial performance, diversity risk, and meet member needs all bringing improved capability to fuel credit union growth. Specifically, Concentra now has access to a wider depth and breadth of market structures to build scale and scope. These include: access to greater funding opportunities, expanded commercial and residential asset solutions, attracting capital, both from within and beyond the credit union system, for the benefit of credit unions, Transitioning to bank status has enabled Concentra to: increase recognition with financial market players and strategic partners, as a bank is well understood in comparison to our former structure as a co-operative retail association, leverage the compliance and regulatory work and efforts of other banks, reduce the costs incurred to maintain licensing in all provincial jurisdictions, and expand the scope of trust services available through Concentra Trust. Concentra's stakeholders voted overwhelmingly in favour of the company s bank continuance process. During a Special Meeting, 84% of members and shareholders, representing 99.6% of total shares in Concentra, participated in the meeting, with 100% voting in support of continuance. It was the highest voter turnout in Concentra's history. Concentra remains a co-operative financial institution with an ownership and governance structure that is both aligned with the Bank Act, and reflective of the company s deep roots in the co-operative system. SOUND CORPORATE GOVERNANCE The evolution of Concentra Financial Services Association to Concentra Bank had significant implications for our corporate governance framework. We needed to ensure alignment of our Board with the requirements of Canada s Bank Act, while continuing to reflect co-operative ownership and values. To this end, we have taken a very deliberate approach to reconstituting our board and management group to ensure continued expertise, capability and co-operative connections to guide Concentra forward as a leader in the credit union system. Sound corporate governance is critical to Concentra s ability to achieve sustainable growth, and create long-term value. EXECUTIVE LEADERSHIP TEAM As part of this evolution, Concentra also restructured the executive leadership team to re-align portfolios and accountabilities to create more defined lines of sight to business results. Through 2017, Concentra on boarded a new Chief Financial Officer and new Chief Risk Officer. Concentra is continuing a robust search for a new President and Chief Executive Officer. The Board of Directors has retained SpencerStuart, a globally recognized search and recruitment firm, to assist the Board in the attraction and retention of a new CEO. The Board is confident Concentra will attract a new CEO who best fits the unique needs of the company and successfully lead it into the future. A properly executed executive search requires extended time and careful consideration. Concentra is going to take the time necessary for thoughtful deliberation so we ensure our next CEO brings the desired expertise and experience to our company. The Board has appointed Brian Guillemin to serve as Interim CEO, effective September 29, and until the permanent CEO is in place, which is anticipated to be announced before the end of Brian s tenure with Concentra combined with his extensive experience within Canada s co-operative system will enable him to provide strategic guidance and leadership, together with strong support from the entire Board. Concentra s strong strategic plan will continue to guide the company s leadership and Board of Directors through a period of transition and renewal. 9

10 Financial highlights FINANCIAL STRENGTH AND BALANCED GROWTH Concentra is Canada s primary provider of wholesale banking and trust solutions to credit unions from coast to coast. We partner with credit unions to ensure over five million Canadian members can choose competitive financial services from their local credit union. With multiple years of profitability, Concentra is operating from a position of financial strength. A strong culture of risk management, governed by an enterprise-wide risk management framework, supports Concentra to achieve and maintain financial targets. Concentra s strong balance sheet and high-quality assets, combined with its liquidity and capital position will allow the company to continue performing well and deliver on its strategy. Concentra maintains a balance between profit and servicing the needs of credit union clients. Our profitability model enables Concentra to re-invest in our business, our employees, and provide a return to shareholders. Since 2005, Concentra has returned over $70 million in dividend payments to common shareholders*, executing on its strategy to drive growth in the credit union system. Concentra continues to focus on delivering value back to our owners through consistent dividends and from the benefits of building a stronger company. INVESTOR FACT SHEET Q (As of June 30, 2017, unaudited) Total Consolidated Assets (Millions of $) Total Loan Assets (Millions of $) Consolidated Net Income (Thousands of $) Return on Common Equity (%) Efficiency (%) CET1 (%) YTD Jun 2017 YTD Jun 2016 $9,447 $8,851 $7,679 $7,272 $17,678 $10, % 6.0% 54.1% 54.5% 11.8% 10.8% REGIONAL CREDIT CONCENTRATION COMMON SHARES* (THOUSANDS OF $) NET INTEREST INCOME (THOUSANDS OF $) 23.3% 10.6% 14.6% Alberta Saskatchewan 2.1% British Columbia Manitoba 43.5% Ontario 1.2% Quebec 4.7% Atlantic Provinces 15,000 12,000 9,000 6,000 3, ,322 6,661 5,329 3, ,343 YTD June ,000 80,000 70,000 60,000 50,000 40,000 30,000 20,000 10,000 69,449 67,399 68,309 78,468 42, YTD June 2017 LOANS PORTFOLIO LIQUID ASSETS (BILLIONS OF $) FAST FACTS 4.8% 2.8% 14.8% 20.1% Credit Union 2.8% & Commercial Leasing Residential 76.9% Consumer 77.6% Credit Loans Q Q Q Q Q Located Across Canada 287 Employees $17.7M Consolidated Net Income $4.0B Total Deposits** $7.7B Total Loans $9.4B Total Assets *Formerly Class A Shares **CDIC Insured for eligible deposits with maximum basic protection of $100,000. For further information, please visit 10

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