1. Which frame of reference views the natural state of organizations as one of harmony and cooperation?

Transcription

1 1. Whih frme of referene views the nturl stte of orgniztions s one of hrmony n oopertion?. Unitrism.. Plurlism.. Ril.. None 2. In explining why employees join unions, wht term is use to esrie employee isstisftion with their work sitution?. Intertionist explntion.. The rtionl hoie explntion.. The frustrtion-ggression thesis.. None 3. Wht is the min reson UK employees give for joining unions?. Most people t work re memers.. Beuse I elieve in tre unions.. Support if I h prolem t work.. Free legl vie. 4. Wht perentge of UK workples re effetively union free?. Aroun two thirs.. Aroun one thir.. Aroun three qurters.. Aroun one hlf.

2 5. Whih prties re generlly onsiere to e the min tors in the employment reltionship? Selet ll tht pply.. Unions.. Mngers.. Employees.. All of the ove 6. Unionise workers hve tritionlly reeive higher wges thn their non-unionise ounterprts. Wht phrse is normlly use to esrie this phenomenon?. The representtion gp.. The shok effet.. Union wge premium.. Swor of justie effet. 7. In 2005, how high ws the union wge effet in UK workples?. 10% of gross hourly ernings.. 2% of gross hourly ernings.. 15% of gross hourly ernings.. 5% of gross hourly ernings. 8. Employees in the workple often tlk of 'us' n 'them'. Whih frme of referene oes this reflet?. Plurlism.. Ril.. Unitrism.. None

3 9. In terms of olletive rgining, whih of the following woul e onsiere to e 'sustntive' issues? Selet ll tht pply.. Working hours.. Holiys.. Hours.. All of the ove Answer of Mq Whih At of Prliment efines `tre union n governs muh of the lw on inustril reltions? The Tre Union n Lor Reltions (Consolition) At The Tre Union At The Tre Union n Lor Reltions (Consolition) At The Tre Union n Lor Reltions At Uner whih of the following situtions my union refuse to mit person or expel memer? Beuse of their finnil mens. Beuse they o not feel tht they re suitle memer. Beuse of their urrent stte of helth. Beuse of misonut.

4 3 Who is responsile for the mintenne of the `lists of inepenent tre unions? The Helth n Sfety Exeutive. The Certifition Offier. The Centrl Aritrtion Committee. As. 4 Whih of the following est explins the term `union llots? A llot is the system y whih union memers put forwr informtion for `listing. A llot is the system y whih union memers vote for, e.g. inustril tion. A llot is the metho y whih union reruits new memers. A llot is the metho y whih union expels memers. 5 Wht is the role of the `inepenent srutineer? To oversee union reruitment n seletion. To oversee the opertion of union sikness n sene shemes. To oversee the isipline of union memers who hve ommitte gross misonut offenes. To oversee the opertion of ny llot (unless the llot is on inustril tion n the numer of memers entitle to vote oes not exee 50.) 6 Wht is ment y the term `olletive rgining? A proess y whih union negotites with suppliers for the provision of e.g. offie furniture. A proess y whih union reruits new memers. A proess y whih union meets with nother union to isuss reruitment.

5 A proess y whih union negotites with n employer on ehlf of its memers on mtters onerning the terms n onitions of employment. 7 Whih of the following is not n `inustril tort? Gross misonut. Intimition. Inuement. Conspiry. 8 Whih of the following n union o one it is `reognise? Engge in olletive rgining with n employer. Apply to engge in the `lose shop. Apply for union sttus. Apply to e referre to s `workple union. 9 Cn the memers of union who feel tht they hve een unjustifily isipline omplin to the Employment Triunl? No, euse the union is not liste. Yes, ut only if they py the union 500. No, euse union n mke its own eisions re: isiplinry tion. Yes 10 When will the tions of union ttrt sttutory immunity? When they re isusse with the Certifition Offier. When the government llows this to e the se. When they re in ontempltion or furtherne of tre ispute.

6 When they re in ontempltion of mss union reruitment. Answer of Mq Whih of the following sttements is not true out n inustril ispute? The ispute my relte to employment. The ispute my relte to non-employment. The ispute my e etween worker n worker. The ispute my e etween employer n government. 2 Whih of the following is not use of inustril ispute? emn for py n enefits hike emn for hygieni n sfer working onitions emn for etter lour welfre None of the ove 3 When employees resort to unuthorize strike in violtion of the lour ontrt or greements, it is lle pen-own tools-own sit-in strike wil-t strike

7 4 Whih of the following is speifi form of protest orgnize with the intention to prevent or issue the non-striking employees from ttening to their work uring the strike perio? hunger strike work-to-rule strike piketing sik-out strike 5 The strike orgnize to express solirity with the striking employees in the sme orgniztion, inustry or region is lle hunger strike sympthy strike tool-own strike None of the ove 6 Whih of the following ispute settlers nnot mke ining eision? ritrtor juitor onilitor inustril triunl memer 7 One prty gins t the expense of nother normlly refers to whih type of olletive rgining? istriutive rgining integrtive rgining entrlize rgining

8 None of the ove Answer of Mq Whih of the following hs the responsiility of implementing n ministering the lws, progrms, n poliies eie upon y elete offiils? The legisltive oy The ureury The stte governor None of the following. 2 Bureuries hve ll of the following hrteristis exept: Hierrhy of uthority System of Rules Jo speiliztion All of the ove. 3 refers to the full rnge of tivities involve in seuring n utilizing employees, inluing hiring, promoting, trining, ompensting, isiplining, n retiring workers. Civil Servie Bureury Personnel Mngement

9 New Puli Mngement 4 Whih At psse y Congress egn to move the feerl government from the spoils system to the merit system? The Penle Civil Servie Reform At The Penleton Civil Servie Reform At The Penle Merit System Reform At The Penleton Merit System Reform At 5 Sexul hrssment is illegl uner whih At of Congress? The Civil Rights At of 1965 The Affirmtive Ation Right of 1964 The Affirmtive Ation At of 1965 The Civil Rights At of All of the following re hrteristis of ivil servie or merit system exept: Estlishment of iprtisn, inepenent ommission to t s wthog ensuring the voine of ptronge Use of open, ompetitive exmintions to rnk qulifie pplints for jo Arguments for the use of politil prty ientity s riterion for ppointment to or retention in government jo All of the ove re hrteristis of ivil servie or merit system. 7 is efine s system in whih seletion n promotion epen on emonstrte performne. Merit System Aministrtive System

10 Bureurti System Ptronge System 8 is efine s performing funtions n prouing esire results t the lest possile ost to txpyers. Effetiveness Equity Effiieny Proutivity 9 is efine s system in whih employment is wre for prtisn loylty n tive politil support in mpigns n eletions. Aministrtive System Merit System Bureurti System Ptronge System 10 Only out % of the privte setor workfore is unionize Answer of Mq

11 1 is efine s government selling off mny of its enterprises to privte iniviuls or firms who woul operte them more effiiently n effetively. Cpture Theory Lo Sheing Privtiztion None of the ove. 2 is theory tht over time regultory genies ome uner the influene of the inustries they re suppose to regulte. Cpture Theory Priniple Agent Prolem Inrementlism None of the ove. 3 re stte lws on the sme sujet re vli s long s they o not onflit with feerl lw on tht sujet. Prtil Pre-emption Priniple Agent Buget Mximiztion None of the ove. 4 Totl Qulity Mngement ontins ll of the following elements exept: Seeks ontinul improvement in the qulity of servies s the geny's ustomers evlute tht qulity Borrowe from the privte setor Fouses on the puli s ustomer All of the following re elements of Totl Qulity Mngement.

12 5 In ontrst to employees, employees re generlly prohiite y lw from striking. Puli; privte Privte; puli All employees, regrless of whether or not they re puli or privte, re le to strike. All employees, regrless of whether or not they re puli or privte, re generlly prohiite y lw from striking. 6 is efine s the evelopment y exeutive ureuries of proeures n tivities to rry out poliies ente y the legislture Regultion Implementtion Disretion. Ajuition 7 is efine s the eision mking y ureuries s to whether or not n iniviul or orgniztion hs omplie with or violte government lws n or regultions. Implementtion Disretion Regultion Ajuition 8 is the etermintion of wges, enefits, n working onitions through rgining with unions tht represent puli employees. Aritrtion

13 Colletive Brgining Affirmtive Ation Representtiveness 9 is efine s isputes etween prties sumitte n eie y neutrl thir prty. Aritrtion Affirmtive Ation Representtiveness Colletive Brgining 10 The vst mjority of puli servie employees trust more thn to provie goos n enefits. Puli employees; lor unions Lor unions; puli employees Lor Unions; government Government; lor unions. Answer of Mq Wht is ment y the 'sope' of prtiiption sheme? The topis on whih employees n ontriute. The mount of influene it hs over eision mking.

14 Whether the sheme opertes t work-group, eprtment, or orporte level. Whether the shemes re iret or iniret. 2 Whih of the following is not iret form of employee prtiiption? Works Counil. Memo from mngement. Fe-to-fe meeting etween mnger n employee. Emil. 3 Why is it iffiult to mesure the impt of prtiiption tehniques on orgnistionl performne? Selet ll tht pply. Beuse it is usully mngers who eie on whih prtiiption shemes to implement. Diffiult to ientify use n effet. Diffiult to ientify on whose terms the jugment shoul e me. Diffiult to mke 'efore' n 'fter' omprisons. 4 How mny employees must there e in n unertking for the Informtion n Consulttion of Employees (ICE) Regultions to pply? Whih of the following my e prolems with ommunitions s form of prtiiption? Selet ll tht pply. Mngers my lk ommunition skills.

15 Communitions my e slow n untimely. Lk of ojetivity. Beuse of the inrese use of eletroni mei, e.g. intrnet n emil. 6 Whih of the following is not form of representtive prtiiption? Works ounil. Tre union representtion. Regulr newsletters. Colletive rgining. 7 In whih ountries is there generlly less emphsis on sttutory provisions for employee involvement? Selet ll tht pply. Sween. Germny. Austrli. USA. 8 Wht oes ICE regultion stn for? Informtion n Communition of Employees. Informtion n Consulttion of Employment. Informtion n Consulttion of Employees. Informtion n Consulttion of Employers. 9 Wht term est esries the limte of the 1970s in the UK? A serh for jo enrihment n enhne worker motivtion.

16 A perio of mngement le employee involvement. A neo-lierl limte. A perio of inustril emory. 10 Whih terms est esries the limte of the 1980s in the UK? Selet ll tht pply. A serh for jo enrihment n enhne worker motivtion. A perio of mngement le employee involvement. A perio of inustril emory. A neo-lierl limte. 11 term est esries the limte of the 1960s in the UK? A serh for jo enrihment n enhne worker motivtion. A perio of mngement le employee involvement. A neo-lierl limte. A perio of inustril emory. 12 Whih of the following terms est esrie the limte of the new millennium in the UK? Selet ll tht pply. Inresing stte regultion. Emergent olletive regultions. Less iniviul employment rights. A ontinue interest in mngeril le employee involvement. 13 Wht is WERS? Worker Employer Reltions Survey.

17 Work Employment Regultion Survey. Workple Employment Reltions Survey. Work Employment Regulr Sttistis. 14 Wht is the mening of the ronym CAC? Common Avisory Committee. Common Aritrtion Committee. Centrl Avisory Committee. Centrl Aritrtion Committee. 15 Wht is n EAT? Employment Agreement Triunl. Employment Appel Trety. Employment Appel Triunl. Employment Appel Tril. Answer of Mq Mny ftors re riving hnge, ut none is more importnt thn the rise of: A) Internet tehnologies. B) women in the workfore.

18 C) humn resoure professionls. D) ulturl iversity. 2 The hllenge, opportunity, n lso the frustrtion of reting n mnging orgniztions frequently stem from the prolems tht rise within them. A) people-relte B) union C) legl D) upper mngement 3 Whih of the following is retention responsiility of the line mngement? A) Compenstion n enefits B) Performne feek to suorintes C) Mngement n orgniztionl evelopment D) Fe-to-fe resolution of onflit 4 There is sustntil n growing oy of reserh eviene showing strong onnetion etween how firms n the eonomi results they hieve. A) selet or memers B) eute their mngement stff C) mnge their people D) iversify their prout line 5 Aoring to the text, qulity of work life is efine in terms of: A) employee pereptions of their well-eing t work. B) the level of proutivity hieve y employees.

19 C) ojetive inies of employee well-eing t work. D) the egree to whih n orgniztion opts Jpnese mngeril priniples. 6 The feeling workers hve when they re not le to ontrol the work environment is: A) Meninglessness B) Normlessness C) Minlessness D) Powerlessness 7 Vrine ontrol, ounry lotion, work group orgniztion, mngement support, esign proess, n qulity of work life re omponents: A) Soil pthologil theory B) Soiotehnil system theory C) Polriztion of work theory D) Qulity of work theory 8 Whih onition is most ssoite with roots in the workple? A) Nek ftigue B) Eye strin C) Work envelope injuries D) Work stress 9 Bro-se efforts t utomting mehnil proesses n systems egn in the: A) 1950s B) 1960s C) 1970s

20 D) 1980s Answer of Mq The presene of grievnes mong employees my use A) inisipline mong them B) strin on the lour mngement reltions C) eline in the employees performne n proutivity D) ll of the ove 2 Whih of the following tehniques permits the grievnt (omplinnt) to remin nonymous? A) The exit interview B) The gripe-ox system C) The opinion survey D) None of the ove 3 The mngement shoul reress only those grievnes tht re A) rel B) imginry C) rel or imginry D) none of the ove

21 4 In whih of the following methos re grievnes sertine t the time of employees quitting the orgniztion? A) The exit interview metho B) The gripe-ox system C) The open-oor poliy D) Opinion surveys 5 Whih of the following ts hs iret relevne for grievne hnling prties? A) The Inustril Employment (Stning Orer) At, 1946 B) The Inustril Disputes At, 1947 C) The Ftories At, 1948 D) All of the ove Answer of Mq