Business Performancee Survey

Transcription

1 Business Performancee Survey Brightred are experts in technology-led sectors with teams organised to deliver assignments within the IT, Telecoms and Broadcast sectors; sourcing candidates across a wide range of functional disciplines. Permanent, contract and interim-based resourcing solutions are provided with an emphasis on mid to senior level appointments. In the crowded, highly competitive world of recruitment specialists, Brightred aim to stand out because of a people driven approach, industry knowledge, sector and sub-sector expertise and attention to detail at every stage of the hiring process. Does Brightred practice what it preaches? This survey brings together information from contractors, permanent and interim placements and their line managers over the last two years. Michael Allen, Managing Director of Brightred: "I am very pleased to see that an analysis of the results shows that the initial engagement from a candidate perspective is a very positive one and the support provided to line managers is timely and fits the brief." The Brightred service that supports the candidate throughout the term of their engagement and the line managers once they are in a role is outstanding; the caveat to this is an evaluation or exit report on completion of assignment. Key Detail Findings: The Initial Engagement Initial Engagement Contractor & Permanent Placement Views Poor 1

2 Initial Engagement Line Managers Views Knowledge of the Role Did CV match the brief CV's Submitted in good time CV Process Poor Knowledge of the Role: 'Did the recruiter show an understanding and knowledge of the role they were recruiting for?' Brightred communicated the role and format of the company interview well and gave me an accurate feel for the culture of the company. KB Lack of specific industry knowledge. DP Brightred could have more knowledge of Oracle E Business suite. DF.. Specialist knowledge around Oracle suite is lacking. RD Oracle needs to be understood more. MA The nature of the mid to senior level appointments does dictate very specific roles and overall the survey indicates experienced recruiters and account managers have a vast and comprehensive knowledge of the roles, however the less experience members will need to extend their training to improve these results, especially with regards to functional and technical ERP roles. Responsiveness: 'How responsive was Brightred with regards to returning calls and s?' The recruitment process is i perfect and communication from the startt was good. Everything is fine and I really like my recruiter. SD...Impressed with the professionalism. FS Of the respondents, 81% considered Brightred excellent at answering s, calls and queries (the remaining 19% of the responses were rated 'good'). Contractors and Line Managers can expect first-rate service having queries answered promptly. Interaction with Consultants: 'Was there good interaction with the recruiter?' 2

3 The best recruiters who knew what they were doing; the recruiter actually listens. AKB I was approached with the role on a Saturday at lunch time and it was a long chat, I enjoyed the chat...but would have preferred a week-day call! However good to see you guys are working week-ends. TC The interaction with the recruiter was perfect. SL Brightred recruiters are kind and helpful. SE A real pleasure to meet Michael and the team. SE I never felt pressurised by the recruiter. RB The people driven approach is reflected in the high excellent and good responses to this question. Each contractor is assigned a personal consultant creating a single point of contact that will understand and be able to communicate all requirements. Documentation: 'Were documents well managed?' Management of the documents is excellent. DG Brightred offered excellent service and were very helpful with the preparation of the documents. SE This question relates to the setting up of the contracts, making sure that visas and proof of ID are in order and ensuring that all contactors have the required paperwork and insurance. Contract and permanent respondents confirm that Brightred manage documentation professionally. The recruitment Process: 'How did you find the recruitment process with regards to the pre-meetings with Brightred and with Brightred meeting candidates at the formal interview and on the first day?' Super recruitment process. Brightred are to continue what they are doing and I rate Brightred at 3%. BP The recruitment process with Michael was helpful. SE It was unusual being walked in on the first day. KF The recruitment process Brightred use adds value. DF I found the recruitment process beneficial. MS Best agency I have ever worked with and found the process of recruiting very helpful. AG In favour of the interview process, however I found it long. MW Did not regard the recruitment process as 'normal', and gave a 'neutral' status on it. FE It was difficult to meet Michael due to distance; Skype could be done with modern technology. HC Very helpful recruitment process. AO I value the Brightred recruitment process and there are no areas to be improved on. YO The pre-interview was helpful. TC I found the recruitment process quick and the pre-interviews speeded up the process, I am in favour of the processes. MA The recruitment process gives a better idea of the job requirement and clearly helps. RB Did not feel it was as important for a permanent placement to be walked in on the first day of work. AM Really helpful process. KB The best agency experience I have had. KF The interview process was good up to a point, but I did not enjoy being walked in on the first day. CT It is very good that the candidates are so well vetted by Brightred in the first instance. DZ 3

4 Overall the respondents rated the process at 95% 'excellent'. Brightred is very thorough with its process, insisting on meeting all candidates in person unless there are extreme circumstances. The Brightred consultants are rigorous in identifying an individual s strengths and motivations giving objective advice to achieve the next step on the candidates' career path. As part of the process candidates are met directly before they attend an initial interview to smooth the process for the candidate and the client. This approach is highly valued and successful, however it does mean that there is a certain amount of time and travel involved to achieve this level of personal interaction, it has been suggested that Skype could be considered on more occasions for the initial interview. Brightred currently walks permanent placements in on their first day. The feedback indicates that permanent placements felt it unnecessary and would appreciate a follow up meeting in the first three months as an alternative. Did the CV's fit the brief? 'Did the CV's fit the brief?' The submitted CV's did fit the brief and candidates were successfully interviewed. DS All the CV's submitted met my main requirements and criteria. I felt that the CV's were an honest representation of the candidates as they had not been re-worked by Brightred. CB The respondents have indicated that Brightred are well above average in fitting the brief when submitting CV's to the client. Brightred does work with candidates to help improve their CV's, unfortunately this sometimes takes time and must be balanced with diluting the submission of the candidate. Clients are aware that their requirements have become more technically specific over the past 2 years and this has a knock-on effect on the requirements for a more technically focused CV. Timing: 'Were the CV's submitted in good time? Brightred is very good compared to other companies and I would rate Brightred a 9/1. SH I can't think of any way for Brightred to improve. PV The CV's are always submitted in the time frame I request, even when the time frame is short and urgent. DS Brightred submits the CV's to the clients in excellent time, and will continue to perform and maintain this high level of service. CV Process: 'Was the CV process positive or burdensome?' The CV process is professional and met all my requirements. It is always a pleasure to work with the Brightred team. CB The quality of the CV's and the assistance offered by Brightred created a positive CV process. DS 4

5 The clients value the thorough vetting procedure of Brightred and do understand that the CV process appears to take longer because all candidates are personally met with; it is strongly believed that the Client receives a more efficient process in the long run. During the Engagement During the Engagement Contractor & Permanent Placement Views Poor Bad During the Engagement Line Managers Views Communication: 'Was there continued communication with Brightred during the contract?' There was weekly communication. MA service, cannot suggest any improvements. MC Best recruitment agency I have worked with so far. PP The relationship with Brightred throughout was brilliant and a really positive experience. KS 5

6 Brightred values all placements who are not forgotten once they are in a new position. There is continual communication and social interaction, which is reflected in this performance rating. The line managers require less communication from Brightred and again this is reflected in the feedback. Extensions: 'Were extensions well managed?' The recruitment process is very friendly and valued. The extension notice could be dealt with in advance but I realise Brightred may not always be in able to control this. SD A succession plan well before the end of the contract date (4weeks) would be advisable; I felt there was not enough rigour. HC A bit of too and fro on extensions. JP Extensions are well processed, unfortunately they can only be considered when the line manager is ready to commit and this often falls within the last few weeks of a contract. All possible extensions are actively pursued. Payment: 'How would you rate the payment process?' The payment process is excellent. SE, PH & SH Unique payment process with a 3-4 day payment after invoice. AK The best payment system. Would like to see electronic invoicing. DP Payments always on time. AO The payment process is one of the best. BM The payment speed was the best I have experienced so far. MA The payment process is fantastic. TC The payment process is punctual. DG Line Managers are responsible for signing off timesheets and the new on-line timesheet portal is making this process easier, with the Line Managers submitting a positive response. Payment is crucial to contractors and Brightred have an excellent response to the payment process. Payments are taken very seriously and Brightred work closely with the contractors to make the process as smooth as possible. Exit Meetings: 'Was there a post engagement interview or meeting?' The service at Brightred is good in all areas and I really appreciated the pre-meetings, being prepared for the interviews and the post meetings. DG I have not heard from Brightred since the end of my contact. SL Brightred kept in contact with me once I started the role and I have never known a company to treat people so well. SE The Line Managers rated Brightred at 1% neutral for this area of service. Brightred do communicate with the line manager during the exit process of the contractor; however this needs to improve. A post engagement interview with the contractor does happen, but definitely not often enough. There will be a focus on increasing post engagement interviews and an exit questionnaire to send to both the line manager and contractor to initiate this improved process. 6

7 Summary of the Findings Combined Views from all Respondents & Poor & Bad Brightred Resourcing is using the evidence of the business performance survey to generate a meaningful benchmark of success and learning opportunities. A fundamental understanding of the operation has been gained and will be used to improve the service and position of Brightred in the market place. Brightred is providing an outstanding service. Respondents rated Brightred over 95% in excellent and good service levels for knowledge of the roles being recruited for, responsiveness to queries and interaction with the consultants. The interview process is valued, with CV's submitted fitting the brief and being timely delivered. The CV process is seen as positive, but will be improved on. During the engagement there is excellent continued communicationn with the team, with extensions and payments at a very high professional level. The exit meeting with contractors and line managers will be improved and is seen as a key challenge to face. The business performance survey has shown a positive organisational outcome reinforcing the Brightred aim to place contractors and permanent staff who can perform at a high level and demonstrate commitment. Thank you to everyone who took part in the survey and for all respondents being positive about recommending Brightred in the future. Information provided by Michael Allen Director of Brightred Resourcing mallen@brightred.com August 13 7