Business: Management - Supervision. March 2012 Needs Assessment

Transcription

1 Business: Management - Supervision March 2012 Needs Assessment Prepared by Elisa Lewis Date: March 21, 2012 Business: Management - Supervision 1

2 Scope Data compiled in this report covers San Bernardino, Riverside, Orange, and Los Angeles counties. Data were drawn from external sources, including the Employment Development Department s California Labor Market Information and the U.S. Department of Education s Integrated Postsecondary Education Data System (IPEDS), as well as Chaffey College s Colleague Administrative database. Data Sources and Calculations Educational Program Data TOP Code Program of Study Management Development and Supervision The Taxonomy of Programs (TOP) is a standardized system used at the state level to classify programs and courses at California Community Colleges that are intended to achieve the same outcome. The Business: Management - Supervision program at Chaffey College is classified under the Management Development and Supervision TOP code. CIP Code Program of Study Office Management and Supervision The Classification of Instructional Programs (CIP) is a standardized coding system used at the federal level to facilitate accurate tracking, assessment, and reporting of fields of study and program completion at educational institutions throughout the country. This report draws on the Office Management and Supervision CIP code, which maps to the Management Development and Supervision TOP code, to compare Chaffey College to other institutions and examine employment trends. Completions Data Degree and certificate data regarding students at Chaffey College were collected from the Colleague Administrative database. Degree and certificate data for all comparison schools were collected from the U.S. Department of Education s Integrated Postsecondary Education Data System (IPEDS). All comparison institutions included in this report are postsecondary and have provided data to IPEDS. IPEDS defines postsecondary education as a formal program designed primarily for students beyond high school age. These include academic, vocational, and continuing professional education, and exclude avocational and adult basic education programs. Occupational Data SOC Code Occupational Title First-Line Supervisors/Managers of Office and Administrative Support Workers The Standard Occupational Classification (SOC) system is used by federal statistical agencies to classify workers into occupational categories. The Office Management and Supervision CIP code was mapped to the SOC code listed in the table above using the crosswalk described in the paragraph below. 2

3 Educational Program to Occupation Crosswalk The TOP-CIP-SOC Crosswalk (Employment Development Department, 2007) was used in this report to map TOP codes to CIP and SOC codes. This crosswalk allows the user to estimate labor market demand for California Community College program completers using SOC-based projections from the California Labor Market Information Division. Industry Data The North American Industry Classification System (NAICS) is used by federal statistical agencies to classify business establishments for the purpose of conducting and reporting research on the U.S. business economy. The Standard Occupation Classification codes are mapped to industry data by the California Labor Market Information Division. Industry information is used to geographically map the business locations of potential employers as well as to observe trends across the industries that employ the occupations identified above. 3

4 Introduction and Contents Contents Background Information 5 Regional Job Outlook 6 Largest and Fastest Growing Industry Employers 8 Regional Graduation Summary 12 Chaffey College s Performance on Core Indicators 13 Map of Competitor Institutions 14 Purpose and Goals Chaffey College currently offers a Business: Management Supervision Associate in Science Degree consisting of units. Requirements for the Supervision Level I Certificate (Nontranscripted) consist of 14 units. The Supervision Level II Certificate unit requirements are the same as the Associate degree, The following is a description of the Business: Management - Supervision program as outlined in the Catalog: The Supervision Program is designed for aspiring, newly appointed, or practicing first-line supervisors who serve as links between middle management and operative employees. The program integrates new theories with current practices to facilitate practical as well as theoretical application of techniques necessary to the development of today s supervisor. The purpose of this report is to integrate and analyze data from multiple sources to determine labor market needs for the Business: Management Supervision program at Chaffey College. Regional Definitions Inland Empire includes the Riverside-San Bernardino-Ontario Metropolitan Statistical Area (MSA) Los Angeles County includes the Los Angeles- Long Beach-Glendale Metropolitan Division Orange County includes the Santa Ana- Anaheim-Irvine Metropolitan Division Key Terms and Concepts Replacement Jobs: Replacement jobs refer to the number of job openings due to workers leaving an occupation. Annual Openings: Annual openings are calculated by adding the number of new jobs to the number of replacement jobs, divided by the number of years in the projection period. Projections: Projections of employment are calculated by the Employment Development Department and are based on a mathematical formula that includes historical employment and economic indicators along with national, state, and local trends. Occupation: Jobs are grouped into occupations using the federal Standard Occupational Classification (SOC) system. Industry: Occupations are grouped into industries using the North American Industry Classification System (NAICS). Wages: Hourly wages are reported in percentiles and averages. The 25 th percentile is a useful proxy of entry-level wages and the 75 th percentile of experienced-level wages. 4

5 Background Information Business: Management - Supervision Business: Management Supervision programs in California Community are instructional programs that study supervising employees; budgeting, analysis, and coordinating clerical activities; evaluating, organizing, and revising office operations; design of facilities to provide maximum production; evaluating employee records; and coordinating activities of clerical departments and workers, dispute resolution, and mediation. 1 The descriptions of job duties for Business: Management - Supervision-related occupations are provided by the Occupational Information Network. 2 First-Line Supervisors/Managers of Office and Administrative Support Workers 2 First-Line Supervisors/Managers of Office and Administrative Support Workers directly supervise and coordinate the activities of clerical and administrative support workers.. Typical Tasks of First-Line Supervisors/Managers of Office and Administrative Support Workers Resolve customer complaints or answer customers' questions regarding policies and procedures. Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems. Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes. Implement corporate or departmental policies, procedures, and service standards in conjunction with management. Discuss job performance problems with employees to identify causes and issues and to work on resolving problems. Train or instruct employees in job duties or company policies or arrange for training to be provided. Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action. Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance. Recruit, interview, and select employees. Interpret and communicate work procedures and company policies to staff 1 California Community Colleges, Chancellor s Office, Taxonomy of Programs, Sixth Edition (Corrected Version). 2 O*Net Online: 5

6 Regional Job Outlook Projected Regional Job Outlook The table below displays 2008 employment estimates and 2018 projections for Business: Management - Supervision-related jobs. First-Line Supervisors/Managers of Office and Administrative Support Workers jobs are on the rise in all regions of interest. Job openings in Los Angeles are expected to increase the most. State of California Total Estimated 2008 Jobs Total Projected 2018 Jobs Projected Growth (%) Ave. Annual New Job Openings Ave. Annual Replacement Job Openings First-Line Supervisors/Managers of Office and Administrative Support Workers Ave. Annual Total Job Openings 185, ,400 15,900 (8.6%) 1,590 4,180 5,770 Inland Empire 14,460 15,580 1,120 (7.8%) Los Angeles CO 51,740 55,790 4,050 (7.8%) 405 1,167 1,572 Orange CO 19,640 21,300 1,660 (8.5%) Source: Labor Market Information Division, Employment Development Department, Occupation Profile, on the Internet at: (visited March 21, 2012). Projected Regional Job Growth The graphs below show the projected growth from 2008 to 2018 of Business: Management - Supervisionrelated jobs. As the graph illustrates, First-Line Supervisors/Managers of Office and Administrative Support Workers jobs are expected to increase across all regions of interest. % Growth First-Line Supervisors/Managers of Office and Administrative Support Workers California Inland Empire Los Angeles County Orange County Source: Labor Market Information Division, Employment Development Department, Occupation Profile, on the Internet at: (visited March 21, 2012). 6

7 Regional Hourly Wages This table displays the First Quarter of 2011 hourly wage statistics of Business: Management - Supervision-related jobs. In general, wages are fairly comparable within each occupation across regions, though the Inland Empire appears to earn a few dollars less than the other regions. An employee in one of these jobs can expect to earn anywhere from $19/hr to $33/hr, depending on the specific job and the employee s level of experience. Mean Hourly Rate 25 th Percentile Median Hourly Rate 75 th Percentile First-Line Supervisors/Managers of Office and Administrative Support Workers State of California $27.56 $20.65 $26.15 $33.43 Inland Empire $25.03 $19.10 $23.69 $29.89 Los Angeles CO $27.80 $20.98 $26.40 $33.63 Orange CO $27.74 $21.12 $26.64 $33.09 Source: Labor Market Information Division, Employment Development Department, Occupation Profile, on the Internet at: (visited March ). 7

8 Largest and Fastest Growing Industry Employers Largest Industry Employers of Business: Management Supervision-Related Occupations The graphs below display the 2008 staffing patterns of the largest industries employing Business: Management - Supervision-related occupations across the state of California. Number of Employees 18,000 16,000 14,000 12,000 10,000 8,000 6,000 4,000 2,000 0 First-Line Supervisors/Managers of Office and Administrative Support Workers Source: Labor Market Information Division, Employment Development Department, Staffing Patterns, on the Internet at: (visited March 21, 2012). 8

9 Change Over Time of the Largest Industry Employers of Business: Management Supervision-Related Occupations The graphs below display projections of staffing changes from of the largest industries employing Business: Management - Supervision-related occupations in the state of California. Percent Change First-Line Supervisors/Managers of Office and Administrative Support Workers ` Source: Labor Market Information Division, Employment Development Department, Staffing Patterns, on the Internet at: (visited March 21, 2012). 9

10 Other Industries with Growth in Business: Management Supervision-Related Occupations Aside from the industries that were displayed in the graphs above, the First-Line Supervisors/Managers of Office and Administrative Support Workers occupation is associated with growth in an additional industry. The table below displays the industry along with its numeric change and percent growth from 2008 to Industry Employment in California Numeric Change Percent Growth First-Line Supervisors/Managers of Office and Administrative Support Workers Elementary and Secondary Schools 3,100 3, % Colleges and Universities 3,000 3, % Legal Services 3,000 3, % Accommodation 3,000 3, % Insurance Agencies, Brokerages & Support 2,700 2, % Grocery Stores 2,300 2, % Business Support Services 2,200 2, % Office Administrative Services 2,100 2, % Management & Technical Consulting Svc 2,000 2, % Building Equipment Contractors 2,000 2, % Electronic Markets and Agents/Brokers 2,000 2, % Architectural and Engineering Services 1,800 2, % Employment Services 1,800 2, % Offices of Other Health Practitioners 1,700 2, % Religious Organizations 1,700 1, % Activities Rel to Credit Intermediation 1,600 1, % Freight Transportation Arrangement 1,400 1, % Residential Building Construction 1,400 1, % Automobile Dealers 1,400 1, % Building Material and Supplies Dealers 1,300 1, % Grocery Product Merchant Wholesalers 1,300 1, % Other Professional & Technical Services 1,200 1, % Other General Merchandise Stores 1,200 1, % Activities Related to Real Estate 1,100 1, % Computer Systems Design and Rel Services 1,100 1, % Electric Goods Merchant Wholesalers 1,100 1, % Automotive Repair and Maintenance 1,000 1, % Misc Nondurable Goods Merchant Whsle 1,000 1, % Warehousing and Storage 900 1, % Other Financial Investment Activities 900 1, % Individual and Family Services 900 1, % Outpatient Care Centers 900 1, % Professional and Similar Organizations 900 1, % 10

11 Apparel/Piece Goods Merchant Wholesalers 800 1, % Electronic Shopping & Mail-Order Houses 800 1, % Advertising and Related Services % Services to Buildings and Dwellings % Motion Picture and Video Industries % Scientific Research and Development Svc % Home Health Care Services % Medical and Diagnostic Laboratories % Building Finishing Contractors % Nursing Care Facilities % Building Foundation/Exterior Contractors % Medical Equipment and Supplies Mfg % ISPs, Search Portals, & Data Processing % Other Support Services % Specialized Freight Trucking % Furniture & Furnishings Merchant Whsle % Junior Colleges % Grantmaking and Giving Services % Community Care Facility for the Elderly % Investigation and Security Services % Specialized Design Services % Furniture Stores % Cable and Other Subscription Programming % Lumber and Supply Merchant Wholesalers % Other Personal Services % Other Ambulatory Health Care Services % Other Schools and Instruction % Beverage & Tobacco Product Manufacturing % Pharmaceutical & Medicine Manufacturing % Other Information Services % Federal Government % Amusement Parks and Arcades % Emergency and Other Relief Services % Source: Labor Market Information Division, Employment Development Department, Staffing Patterns, on the Internet at: (visited March 21, 2012). 11

12 Regional Graduation Summary Education and Training 3 First-Line Supervisors/Managers of Office and Administrative Support Workers occupations require vocational schools, related on-the-job experience, or an Associate s degree. Previous work-related skill, knowledge, or experience is required for these occupations. Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognized apprenticeship program may be associated with these occupations. These occupations usually involve using communication and organizational skills to coordinate, supervise, manage, or train others to accomplish goals. Regional Completers in Business: Management Supervision Programs The table below displays the number of program completers in the academic year at regional institutions offering Business: Management Supervision programs. Besides Chaffey College, there are 14 institutions offering degrees or certificates below the baccalaureate level across the four county region. Institution Name < 1 year Certificate 1 to < 2 year Certificate Award Level Associate s Degree 2 to < 4 year Certificate Chaffey College Coastline Community College El Camino Community College District ICDC College Irvine Valley College Los Angeles Pierce College Los Angeles Southwest College Los Angeles Trade Technical College Los Angeles Valley College Pasadena City College Rio Hondo College Saddleback College Santa Ana College Santa Monica College Westech College Total Note: -- indicates that this type of degree is not offered. 0 indicates that this degree/certificate level is offered but no degrees or certificates were granted. Source: National Center for Education Statistics, U.S. Department of Education, Integrated Postsecondary Education Data System, on the Internet at: (visited March 21, 2012) 3 Labor Market Info, Employment Development Department, California Occupational Guides, on the Internet at: (visited March 21, 2012). 12

13 Chaffey College s Performance on Core Indicators The Perkins IV Career and Technical Education Improvement Act of 2006 mandates that all state and local postsecondary institutions provide data on six core performance indicators for their career and technical education programs. These indicators are: 1) Technical Skill Attainment; 2) Completions; 3) Persistence and Transfer; 4) Employment; 5) Non-traditional Participation; and 6) Non-traditional Completion. Performance goals are set at the state and local levels and progress is monitored based on a comparison between the actual percentage of students who master each performance area and the negotiated levels of performance Chaffey College Performance on Core Indicators The table below displays negotiated and actual core performance indicator levels for all Chaffey College students classified under the Logistics and Materials Management TOP code. These students performed above district negotiated levels on Core Indicator 1. Core Performance Indicators Negotiated Level State District Chaffey College Performance Percent Above or Below District Negotiated Level Business: Management - Supervision Core 1 Technical Skill Attainment 88.82% 88.82% 96.36% 7.5% Core 2 Completions- Credential, Certificate, Degree, or Transfer Ready 80.93% 76.88% 18.18% -58.7% Core 3 Persistence and Transfer 85.86% 85.86% 80.00% -5.9% Core 4 Employment 81.48% 81.48% 69.23% -12.2% Core 5a Non-traditional Participation 22.08% 20.53% N/R N/R Core 5b Non-traditional Completions 25.00% 22.75% N/R N/R Source: CA Community Colleges Reporting Services, Management Development and Supervision, College Core Indicator Information by 6-Digit TOP ( ). 13

14 Map of Competitor Institutions The Depository Credit Intermediation industry employs the largest number of First-Line Supervisors/Managers of Office and Administrative Support Workers in the state of California. Across the four counties of interest, there are 3,813 Depository Credit Intermediation employers listed by the California Labor Market (2,205 in Los Angeles County, 860 in Orange County, 398 in Riverside County, and 350 in San Bernardino County). This map illustrates the locations of all First-Line Supervisors/Managers of Office and Administrative Support Workers employers in each county. 14