ethical consultancy - supported interims we understand.

Transcription

1 ethical consultancy - supported interims we understand.

2 the frontline services people. APSE plays a unique role in the local government family. With a focus on front line services going back nearly 30 years and with members throughout the UK, APSE is literally The Association for Public Service Excellence. APSE Solutions is proud to be part of APSE. Our in-house consultancy team and our wide network of associates buy into the APSE core values of excellent public service delivery. And as part of APSE we are also part of you, so we are able to combine first-hand knowledge and experience of the challenges local government faces with the objectivity of a fresh pair of eyes. Our only objective is to help you to make public services better.

3 what solutions do we offer YOU? benchmarking health check diagnostic review commercial income generation service transformation contract management benchmarking analysis interim management demand management surveys critical friend procurement advice we understand. We are owned by APSE s membership, who consist of local authorities across the UK. As a local government organisation we have unprecedented knowledge and understanding of the issues faced within the sector and first-hand experience of assisting other authorities in a similar position. We are local government, we care about the legacy we leave you with.

4 you are we. we are you. experienced professionals All our consultants are experienced practitioners with extensive knowledge of their service area. They are supported through the APSE network with access to seminars, advisory groups and briefings for up-to-date knowledge of key issues and good practice in the field. Throughout the project the team will ensure that you are kept informed with progress and answer any queries. In the unlikely event of any issues occurring between the client and APSE, the in-house team will be able to efficiently deal with any issues.

5 a proven track record APSE Solutions has a long record of success within local government. From one day workshops to multi-service reviews, the team, along with carefully selected associates will deliver for you. We have a proven track record with 100% of clients surveyed last year rating the completed project as excellent or good.

6 you are we. we are you. knowledge transfer The approach undertaken by APSE is underpinned by an emphasis on transferring skills to both officers and members. Skills will be transferred to the team through the experience of doing and this will be key in the teams learning. Diagnostic workshops are another way in which the team will ensure officers are involved and have the opportunity to shape the project.

7 outcome focused The team takes pride in its work, delivering results against agreed objectives. Where appropriate, project plans are put in place at the beginning of the assignment to ensure transparency around timescales and deliverables. Reports include clear recommendations, particularly around potential savings and opportunities for innovation and income generation.

8 you are we. we are you. supported interim management Our unique interim management support package will ensure that whether you are after someone to hold the fort or to implement a change programme you are in safe hands. All our interims are supported through the APSE network with access to seminars, advisory groups and briefings for up-to-date knowledge of key issues and good practice in the field.

9 how has APSE Solutions helped in the past? problem... Due to cuts, we have calculated we need to reduce expenditure next year by 8.9% across all services......apse solution...apse can identify areas for cash-releasing efficiency savings in the short to medium term, these savings are readily identifiable and produce quick wins. APSE can make recommendations to address further areas where substantial savings can be identified. APSE can develop detailed proposals to assist the council in preparing evidence based business cases to address issues....and the outcome... APSE identified savings of 1.87 million (5.2%) in the short term and long term savings of 9.63 million (21.3%) across the Council s frontline services.

10 problem... We have decided to retain our housing stock and embark on an ambitious 85 million, 3 year capital programme, to meet housing quality standards. We are keen to ensure we secure maximum value for money from a major programme of investment in these properties......what was achieved?...apse solution...apse can assess value for money of any current arrangements and propose recommendations to optimise future value for money from the service. APSE will specifically focus on 3 key areas of local concern, namely planned/reactive repairs ratio, deferred cyclical schemes and sold properties. APSE will also use a lean thinking approach to carry out a service review, beginning with a diagnostic workshop of key players within the service. Along with this, APSE will carry out face to face interviews, use benchmarking data and engage with tenant and trade union representatives from all levels. This will be vital to the success of the project. Savings of 950,000 per annum, clear evidence-based assessment of current value for money. Actions were agreed to bring the service up to national best practice level and a feasible proposal to address 3 key areas of local concern on a short, medium and long term basis were produced.

11 for your APSE solution... Contact Emma Taylor - Client Coordination Officer etaylor@apse.org.uk Tel:

12 Association For Public Service Excellence 2nd Floor, Washbrook House Lancastrian Office Centre Talbot Road Old Trafford Manchester Telephone: Fax: