Open Training Programmes September March 2019

Transcription

1 Open Training Programmes eptember arch 2019 The Leading International anagement Development provider in Europe, iddle East and Africa. Practical, Hands-on & Business Training Programmes across the EEA region: Leading elf Leading Others Leading Business Customized Learning olutions: In-Company Training for your teams at your company

2 Table of Contents Leading elf Leading Others Leading Business Who is anagement Centre Europe? CE s International anagement Development ervices CE s Programmes are Practical, Hands-On and Business Focussed.. 06 CE's Internationally Experienced Faculty CE's Customized Learning olutions anagement Training Programmes Delivered Near You CE's 3 Leadership Areas New Programme Launch Time anagement Communication kills Communicating Up, Down and Across the Organization Communicating to Your enior anagement and Key takeholders How to Communicate with Diplomacy, Tact and Credibility Effective Presentation kills Business Writing for the ultilingual Professional Influence and Negotiation kills Developing Personal Influence and Impact Getting Results Without Authority Negotiating to Win Executive Assistants & Administrative Professionals The Professional Executive Assistant Communication and Influence for Executive Assistants anagement kills for Administrative Professionals Partnering with Your Boss: trategic kills for Administrative Professionals Women in Business Assertiveness Training for Women in Business Executive Presence for Women Leadership Development for Women People anagement kills uccessfully anaging People anaging People in an International Environment anagement kills for New anagers Leadership kills Preparing for Leadership Developing Executive Leadership The Voice of Leadership Leading with Emotional Intelligence Leading Virtual Teams Advanced Leadership Programme trategic Leadership for enior anagers trategic Agility and Resilience Winning trategies for Leaders Leading Disruptive Change and Innovation Your Plan for Breakthrough Growth

3 Table of Contents Leading elf Leading Others Leading Business ini BA ales The 5-Day ini BA The 5-Day ini BA for the Pharma and Biotech Industry ales anagement for the Newly Appointed ales anager uccessful elling Techniques for the New or Prospective alesperson. 62 Business trategy Business trategy & Planning for anagers Design Thinking: A Customer-Centric Process for Rapid Innovation Human Resources uccessful Human Resources anagement Human Resources trategy: Designing and Implementing Your trategic HR Plan Project anagement Training Programmes Calendar uccessful Project anagement Project anagement Excellence: The Complete Programme Finance Business Finance for Non-Financial anagers The trategic Controller: Adding Value to Your Organization Financial Excellence: Create Value in Your Organization arketing B2B arketing trategy uccessful Product anagement Powerful Value Propositions in B2B arkets

4 Who is anagement Centre Europe? anagement Centre Europe (CE) is the leading provider of International anagement Development in Europe, iddle East and Africa. Founded in 1961, CE is part of the American anagement Association s (AA) Global Network. o, CE s training and development solutions are available wherever you are. Canada United tates Europe - iddle East - Africa China Asia - Pacific Latin America CE has supported the development of more than 400,000 managers in thousands of international companies and organizations through our Open Training Programmes and Customized Learning olutions (InCompany Training). CE s solutions cover the key areas of Leadership, anagement and Business Acumen delivered by CE s Faculty who are all experienced business people from diverse industries including pharmaceutical, telecommunications, banking, manufacturing and more. Find your Destination Visit mce.eu and find your next management development destination

5 What does CE do? CE s International anagement Development ervices Open Training Programmes For Individuals throughout the organization or company: Customized Learning olutions Page 6 For Teams, Departments, Divisions, Companies or International Groups: 50+ programmes covering essential leadership, management and business acumen skills Delivered in more than 15 cities across the EEA region Faculty with extensive international business experience across industries Pragmatic, hands-on and practical approach to learning Classroom based with real case studies International focus Corporate Learning Passes available to make your training budgets go even further 1,700 clients across EEA and across all industries since 1961 From lightly tailored to highly customized Focused on your company s needs CE Faculty with extensive international business experience across industries Pragmatic, hands-on and practical approach Combining the best of classroom and digital learning Delivered regionally or globally and always with an international focus Check out our Learning olutions mce.eu

6 CE s Programmes are Practical, Hands-On & Business Focussed Your people play a key role in getting the business results you need in this changing world. Your strategy and focus are probably changing constantly and today, companies need their employees to be able to make decisions that support it all the time. o, whether it is an open training programme, an off-the-shelf solution or a customized learning solution, all of CE s programmes focus on business. Our programmes are practical, with real case studies, role plays and feedback from peers and from CE s Faculty. How does CE get results? CE takes a solid and practical approach to helping you cope with change, implement your strategy and develop yourself or your managers. We talk straight, we don t try to re-think your business strategy and instead, we fully tap on your market experience and corporate knowledge. Telling people what to do doesn t work anymore When faced with the speed and complexity of modern business life, it can be tempting to stick to the old ways of telling people what and how to do it. uccessful organizations have left behind command-and-control styles of leadership and instead, organizations foster intellectual capital and expect their employees to come up with innovative solutions (knowledge economy). To respond to customer needs, people increasingly must plan their own work and make their own decisions. Leaders should encourage this behaviour ensuring that it remains focused on the right objectives. The CE Leadership odel People need to make their own decisions. But they must also understand and buy into the strategy and customer value proposition (CVP) and fully back it with their actions. That s what strategy alignment means. The CE Leadership odel will help you understand the basic behaviours of your organization, so you can align it to any CVP or strategy. The model includes six dimensions that drive the attitudes and behaviours of people in any organization. These dimensions form a system in which they are interdependent and interact with each other. With strategy, everything is interconnected. Your strategy needs to be clear and so you need to understand how it impacts every part of your company as well as which skills and behaviours each employee needs to carry out their role and back up your strategy. Customer Value Proposition Why should customers buy from us? trategy Commitment What does the strategy mean for me and my job? What am I committing to? Culture What are our values, and how do we do things around here? Behaviour of Leaders How do my leaders enable and support me to do the job they expect from me? Performance etrics Will I be evaluated and rewarded in function of our customer value proposition? Processes & tructure Do the processes / structure support our strategry / customer value proposition? 6

7 CE s International anagement Development CE helps you get results by: Challenging It s about you: You are the most important part of the solution. We work with you and leverage your experience to find the answers and develop the skills you need. It s in your face: We don t leave you in your comfort zone, avoid awkward issues or give up when it gets difficult. We know business is difficult and we are business people, just like you. Connecting Across traditional boundaries: We help break down management barriers to facilitate communication and increase levels of true customer satisfaction and help you (or your teams) get ready for change in your organization. With experienced faculty: CE s faculty are successful and senior business executives who understand your challenges and your business. Creating What works for you: We don t pump you full of academic theories and irrelevant case studies, we focus on you and your needs. You won t have to listen to a professor or consultant tell you about standard theories. CE s Faculty works with you to create the right solution for you. YOUR best practice: One size doesn t fit all. omeone else s best practice is unlikely to be your competitive advantage. We Do Work to improve communications across boundaries Use our experience and expertise to help you implement your strategy Challenge and event confront you to get the best results for you Recognize your experience and combine it with the latest management thinking to find the best solution for you Our faculty members have all worked at senior management and board levels they work with you We help you create your own best practices We Don t upport management silos Tell you what your strategy should be Leave you in your comfort zone Pump you full of academic theories and old case studies Lecture at you Force other people s best practices on you 7

8 CE s Internationally Experienced Faculty: The Voice of Experience In business, the voice of experience counts for more than the latest management theories. CE is not a business school, so we don t have lecturers. We are not a strategy definition consulting company, so we don t have lots of junior consultants on our books. We are a business experience and insights-based company. We focus on the people issues related to change and getting the strategy done. We have a core team of successful managers and leaders from the real world of business. Our business professionals are great facilitators. They are skilled at sharing their knowledge in a group learning experience. They also know how to listen to your business needs and include them in your international management development. ore than 20 years corporate experience: Each CE faculty has more than 20 years of recent senior-level business experience. ome of them come from top leadership positions in global companies. Others are from senior positions in functional areas such as Finance, upply Chain anagement or IT. They all know what works and what doesn t work in the real world of business. All of them have practiced what they preach. They know from their experience about the need for alignment between people and processes in implementing strategy. They know how to break through the barriers that management silos create in many companies. any different industries and sectors: Professionally, CE Faculty come from a wide range of industries and business sectors. Their deep knowledge of business comes from years of experience in all parts of the economy. ome come from the pharmaceutical and healthcare industries. There are experts in B2B and B2C arkets. Others are from basic industries such as mining, metals and manufacturing. till others have decades of experience in banking, telecommunications and energy exploration and production including oil and gas. There are former executives from marketing, sales, finance, T, supply chain, production, HR and many other business specialties. Working with people from other countries and cultures: When the members of your team come from more than one country, you may find an extra level of challenge in working with them. Based on their experience working in countries around the world, CE s international faculty can help you: Create positive working relations with people from other countries and cultures Work toward your goals in foreign and unfamiliar settings Become more aware of risks and opportunities in working with many nationalities The CE s Faculty invite everyone to share their experiences and learn from each other. This exchange of ideas is a key aspect of CE s approach to developing global executives. 8

9 CE Corporate Learning Passes Easy, Efficient & Economical ake your training budgets go even further this year with savings of up to 30% on CE s Open Training Programmes. CE s Corporate Learning Passes are sold in packs of 3, 6, 12 and 24 passes that can be used on Open Training Programmes throughout the EEA region. For more information mce.eu/learning-passes 9

10 CE s Customized Learning olutions Dealing with constant change is not easy and continuously adapting your strategy and focus is a challenge for nearly everyone and not least your teams and departments. o now, you have your new and adapting strategy so, how do you really make it happen? At CE we develop your people to get your strategy done in a time of change. We do not tell you what your strategy should be or what processes you should use. Instead, we work with you to make things happen in your company. We believe that international management development in the three key areas of leadership, management and business skills are crucial to making things happen. 10

11 How CE works with its Clients Together with you we take the following six steps 01 Understanding the situation at your company Before we begin to work with you on the right solution for you and your company, we talk to your senior management and line management. To put the right solution together we try to fully understand: The business environment in which your company operates. What is happening in the market? What are the key trends? How is change effecting you daily, weekly, monthly. Your organization itself and its particular strategy. How is your company set up? What is your customer value proposition, and do you deliver it? The processes and procedures currently in place. How does each department work? How does one department work with another, and how do they communicate? The people issues related to implementing your strategy. Does everyone understand and buy-in to the strategy? What works and what doesn t work, and why is that the case? 02 Analysing what your Company needs Once we understand who you are and the environment in which you operate, we: Interview key people in your company, in particular line managers, to find out what is really happening and what change means for them. Look outside of your company for external advice from people who have dealt with challenges just like yours and understand your business. Use measurement tools that show how willing and able your people are to implement your chosen strategy and to adapt to change. 11

12 03 Deciding on the right Customized Learning olution for your Company 06 Results & Benefits for your Company Based on our interactions, calls and meetings to understand and analyse your needs, we then suggest: The type of management development that we think would benefit your company, and who we think should take part Other activities to expand the knowledge and develop the skills of your people We then discuss the proposal with you to make sure that it is really right for you. We review it together and adjust it if necessary. We want to be sure that all stakeholders are on the same page, and that our proposed customized learning solution will help your organization move forward in the right direction to get results. CE s activities and programmes produce clear results and benefits. These include: Development of new skills and behaviours to get results you need Clear follow up goals, KPIs and specific tasks for teams and individuals A practical methodology that you can implement immediately on your return to work A guidebook of best practices specific to your company and role A road map of key areas for improvement Better teamwork and communication 04 Development of the solution for your Company CE s 6 step approach to customizing training to your company s needs We work with you to develop a Customized Learning olution just for you. Your input is vital as a key part of the solution deals with the challenges that you face as a company and how these challenges can be overcome. In many cases, the solution involves a management development programme. 05 Implementation of the olution for your Company CE s activities and programmes are very interactive and practical. They are hands-on, and results driven. mall groups mean that each participant receives individual attention. CE s Customized Learning olutions are highly customized to the needs of the client company. They incorporate relevant case studies and deal with issues and challenges that you face in the workplace every day Understanding Analysing Deciding Development Implementation Results & Benefits for your Company

13 Where do Customized Learning olutions take place? ome Client uccess tories That is up to you. It could be at your head office or regional facilities, or at CE offices. Who are the CE Faculty who develop and deliver our Customized Learning olutions? The CE Faculty who develop and deliver/facilitate our anagement Development olutions are not academics, professors or lecturers, but experienced business people with over 20 years of recent international senior management experience. ome of them come from top leadership positions in global companies. Others are from senior positions in functional areas such as finance, supply chain management or IT. They all know what works and what doesn t work in the real world of business. All of them have practiced what they preach. They know from their experience about the need for alignment between people and processes in implementing strategy. They know how to break through the barriers that management silos create in many companies. CHINDLER: Founded in witzerland in 1874, the chindler Group is a leading global provider of elevators, escalators and related services. To support chindler s growth and market strategy, 2 of the world s industry leaders, chindler and CE, have partnered on an innovative and strategic Leadership Development Programme. Customized Learning olutions for Your Company Together with you and your company, CE can create a Customized Learning olution for you: In response to the specific problem or need that you have Related to the industry and sector you work in That supports the implementation of your strategy That can be delivered globally, wherever you wish - in our conference centre in Brussels or at the location of your choice. AGEN: Amgen Europe as part of their future strategy, has decided that instead of focussing on external resources such as BA recruitment programmes to fulfil senior-level job openings, it was time to step up efforts to grow internal talent into senior leadership roles. In order to prepare managers for broader functional leadership roles, Amgen developed a business focussed programme with CE. The programme provides participants with varied specialist backgrounds with a well-rounded curriculum of business knowledge and skills their need for the future. CE s dedicated team for Customized Learning olutions is based throughout the EEA region. For more information or to meet the team, contact CE at:

14 anagement Training Programmes Delivered Near You Your success within reach... Wherever you are! anagers and business professionals need to get equipped with new skills, competencies & behaviours to cope with the ever-changing business environment. To support your international management development: CE s Open Training Programmes run in 15+ key cities across Europe, the iddle East, and Africa. Intensive and practical 2 to 5 days programmes for maximum impact Business oriented, what you learn you will be able to apply the next day at your work Competitive pricing to maximize your company s budget with Corporate Learning Passes Follow us on:

15 Copenhagen Dublin Amsterdam Berlin Warsaw London Brussels Frankfurt Prague Paris unich Basel Zurich Budapest Geneva ilan adrid Barcelona Istanbul Dubai Accra Find your Destination Visit mce.eu and find your next management development destination

16 anagement Centre Europe's 3 Leadership Areas The 3 key areas of management and leadership for a successful career. CE believes that in order to become a well-rounded manager and leader, based on our experience helping more than 400,000 professionals develop their skills, managers and leaders need to understand and develop their personal skills (Leading elf), they also need the competencies to manage people in all its aspects (Leading Others), and they also need solid business knowledge and skills (Leading Business). These 3 dimensions, around which 360 leadership should be built and developed, are critical to succeed and grow as a manager and leader. Build and improve your skills in the areas of assertiveness, communication, personal influence, conflict resolution, negotiation and time management. Gain the skills that will help you evolve from being a competent new manager to successfully managing and leading people with a vision, strategy and the competency to engage people towards common business and organizational goals. Drive performance and achieve your goals in your specialized area such as General anagement, arketing, ales, Finance, Project anagement, trategy, and ustainability. Please Visit mce.eu

17 Leading elf New Programme Launch Level Page Time anagement 18 Communication kills Level Page Communicating Up, Down and Across the Organization 19 Communicating to Your enior anagement and Key takeholders 20 How to Communicate with Diplomacy, Tact and Credibility 21 Effective Presentation kills 22 Business Writing for the ultilingual Professional 23 Influence and Negotiation kills Developing Personal Influence and Impact 24 Getting Results Without Authority 25 Negotiating to Win 26 Executive Assistants & Administrative Professionals The Professional Executive Assistant 27 Communication and Influence for Executive Assistants 28 anagement kills for Administrative Professionals 29 Partnering with Your Boss: trategic kills for Administrative Professionals 30 Admin Professions Individual Contributors upervisors New anagers anagers enior anagers 17

18 New Programme Launch Time anagement There is enough time in a day! Learn the most effective ways to manage it. kills & Competencies 2 days 1,795 et and accomplish goals Create priorities and establish realistic boundaries Recognize and deal with time-wasters Improve concentration and efficiency Break indecision and procrastination habits Personal efficiency Focus and concentration Interpersonal effectiveness If you are a Business Professional who wants greater control of your time, management style and life, this programme is for you. Admin Professionals Use technology to help manage time Individual Contributors Create and recharge positive energy upervisors New anagers anagers enior anagers Practise new skills using real-business exercises over 2 interactive days and in the CE Training Calendar The key is in not spending time, but in investing it. tephen R. Covey 18

19 Communication kills Communicating Up, Down and Across the Organization Build the right communication skills to be able to modify your communication style and connect with colleagues at work. Learn and use specific techniques to bring across new ideas to senior managers and influence your colleagues to support your proposal and projects. 2 days 2,450 Analyse your audiences and different situations to plan your message Create processes to frame your message to specific audiences Apply strategies to influence and motivate others throughout the organization Understand how your communication impacts how influential you can be Exhibit a strong sense of selfconfidence with your peers, direct reports and managers exercises over 2 interactive days kills & Competencies Communicate using different styles and registers Persuasion and influence Interpersonal effectiveness If you are a business professional who wants to be a strong, passionate and effective communicator that can speak to a variety of audiences across organizational boundaries, this programme is for you. PI Certified This programme has been reviewed and approved by the Project anagement Institute (PI). PI Talent Triangle T ore information at /pmi Admin Professionals Individual Contributors upervisors New anagers anagers enior anagers and in the CE Training Calendar The instructor had excellent energy and was very engaging. He taught us a variety of tools and techniques to use in business communication that I am sure will be useful. Katarina T 19

20 Communication kills Communicating to Your enior anagement and Key takeholders Learn and practise how to communicate key information and ideas in strategic business language to your boss and other executive directors in your company. 4 days 3,950 Communicate in a way that senior managers listen to, remember, and are willing to act upon ell your ideas, report your results, raise issues that need to be addressed, ask for support Connect what you want to say to the strategic goals of the organization that senior management cares about Handle interruptions and tough questions Defend your ideas or data without appearing defensive ove from approval to action Improve your profile and credibility kills & Competencies Communicate with high-level management effectively Persuasion and influence Interpersonal effectiveness If you are a manager or business professional who needs to get the buyin and commitment from your manager or senior directors, this programme is for you. ome of the professionals who usually attend to this programme are: All middle and upper-level managers who need to pitch strategies and ideas to executive managers anagers who report performance to senior management or other influential stakeholders. PI Certified Admin Professionals Individual Contributors upervisors New anagers anagers enior anagers exercises over 4 interactive days This programme has been reviewed and approved by the Project anagement Institute (PI). PI Talent Triangle T ore information at /pmi and in the CE Training Calendar The training was of very high quality and as we were only with 5 participants it was really tailored to our needs. I have learned a lot of practical things that I can immediately apply. ophie asset, Astra Zeneca, Belgium 20

21 Communication kills How to Communicate with Diplomacy, Tact and Credibility Be a consistently professional communicator even in the most difficult circumstances. 2 days kills & Competencies Communicate using different styles and registers 2,450 Apply diplomacy and tact to be a credible and effective communicator anage the impact your communications have on your image Define and leverage your communication style Develop and demonstrate better listening skills Understand the importance of perceptions Persuasion and influence Interpersonal effectiveness If you are a business professional who requires the skills to communicate in a tactful and diplomatic manner, while being effective in getting your message across, this programme is for you. Admin Professionals Individual Contributors Explore communication style differences and learn to flex your own style Recognize the impact of stress on communications and be able to adjust for it PI Certified This programme has been reviewed and approved by the Project anagement Institute (PI). PI Talent Triangle T upervisors New anagers anagers enior anagers Know what makes effective, powerful communication and develop the skills to model it ore information at /pmi and in the CE Training Calendar exercises over 2 interactive days This course definitely exceeded my expectations. The instructor was very knowledgeable, and kept it interesting. I feel there was a lot of good info, she covered even more than what was in the course description. Excellent class, highly recommend. Francine H 21

22 Communication kills Effective Presentation kills Develop your presentation skills to transform yourself from inexperienced speaker to skilled presenter through planning and practise. Learn how to captivate your audience and improve at presenting your ideas with conviction, control and without fear. kills & Competencies 3 days 2,950 Tailor your presentation to your audience Use relaxation techniques to overcome nervousness Learn how to project your voice and use pauses to dramatise your point Expertly handle difficult questions and situations Communicate with clarity and conviction Gain confidence in your presentation skills Pre-during-after presentation skills Public speaking Awareness of your voice, behaviour and interaction with an audience If you are a business professional who needs to develop on presentation skills, speaking in front of groups, pitching ideas to colleagues or management, or have little or no experience presenting in public, this programme is for you. PI Certified Admin Professionals Individual Contributors upervisors New anagers anagers enior anagers exercises over 3 interactive days This programme has been reviewed and approved by the Project anagement Institute (PI). PI Talent Triangle T ore information at /pmi and in the CE Training Calendar I have to say that this was one of the best programmes that I ve been to in a long time. Our instructor gave us great motivation and helped us step out of our comfort zone. Cynthia J 22

23 Communication kills Business Writing for the ultilingual Professional Produce English-language business documents that any reader can easily understand to achieve your intended results. Focus on the correct grammar and vocabulary to support your message. 3 days 2,450 kills & Competencies Assert your purpose in a document using the appropriate tone and style Write and organize effective paragraphs expressing yourself clearly and precisely Craft documents in different business tones and styles Business English writing Written communication techniques Recognise and write effective English sentences Distinguish and apply correct English grammar and usage If you are a multilingual business professional who wants to improve on fundamental business English writing skills, this programme is for you. Admin Professionals Individual Contributors Revise and edit documents professionally upervisors New anagers Differentiate commonly confused words and terms anagers enior anagers exercises over 3 interactive days and in the CE Training Calendar It was an excellent course given by an excellent teacher. I learned a lot and enjoyed it very much. Thank you. Renée N 23

24 Influence and Negotiation kills Developing Personal Influence and Impact Develop the influencing skills you need to get other people in the company to support your goals and objectives. Work through internal politics and get the resources you need to succeed. Get all stakeholders on board including peers, your team and senior management. 4 days 3,750 Influence the people you need to get your project done and to meet your goals and objectives anage internal politics and difficult people and overcome resistance Project a stronger, more confident and professional image so that others will listen to you Build, manage and leverage a personal network of colleagues Apply a wider range of high impact influencing strategies to get what you need, regardless of your position or level of authority Network and learn with a diverse in a very stimulating and international environment kills & Competencies Persuasion and influence elf-confidence Interpersonal effectiveness If influencing is an important part of your role and you need to exert it in your contacts with a wide range of colleagues across different areas of the organization, this programme is for you. ome of the typical participants that usually attend to this programme are: anagers of teams, departments or functions in international organizations or companies. PI Certified This programme has been reviewed and approved by the Project anagement Institute (PI). PI Talent Triangle T ore information at /pmi Admin Professionals Individual Contributors upervisors New anagers anagers enior anagers and in the CE Training Calendar exercises over 4 interactive days I have attended many courses and workshops, but this was the best one in terms of the interactions led by Nadia and the group ethics, support and willingness to learn and adapt. Dean Harrison, chulman International ervices, Belgium 24

25 Influence and Negotiation kills Getting Results without Authority Learn how to be persuasive at work and get the results you need without authority. Unleash your personal power to negotiate, influence and persuade. 3 days 2,950 kills & Competencies Establish or regain credibility so you can begin to influence people Effectively use your power base to persuade others (Personal Power odel) Persuasion and influence Negotiation Communicate using different styles and registers Understand the person you re trying to influence and persuade through give-and-take Let communication differences work for, not against, you If you are a business professional who needs to have work done through others or who needs to convince another person to buy into an idea or follow up on a request, this programme is for you. Admin Professionals Individual Contributors upervisors uccessfully sell your ideas and grow relationships within your organization and beyond Adapt your style to the person or situation you re dealing with Identify various negotiating techniques that promote win-win outcomes PI Certified This programme has been reviewed and approved by the Project anagement Institute (PI). PI Talent Triangle T ore information at /pmi New anagers anagers enior anagers Network and learn with a diverse industries and countries in a very stimulating and international environment exercises over 3 interactive days and in the CE Training Calendar I learned some key steps in how to deal with difficult people when trying to reach my goal as well as getting the required results (...). The class was excellent! The programme was scheduled with a good window of time and every module on spot with respect to equipping the participants with the tools to achieve their goals without authority. E Lamar K 25

26 Influence and Negotiation kills Negotiating to Win Get the skills and insights to conduct successful negotiations within your company or with clients. Learn to prepare your next negotiations, develop alternative solutions, and discover the challenges of the other party to reach win-win solutions. kills & Competencies 3 days 2,950 Know when and when not to negotiate Develop an effective plan and strategy for any negotiation Negotiation Active listening Analytical thinking Persuasion and influence Know what behaviour to adapt at each stage of the negotiation Adjust your communication style to achieve desired results uccessfully apply the principles of persuasion to any negotiation situation Effectively negotiate face-to-face, on the phone or through and other media Network and learn with a diverse industries and countries in a very stimulating and international environment If you are a manager or business professional who conducts negotiations on behalf of your team, or carries out negotiations with suppliers, providers or clients for your company, this programme is for you. ome of the positions that usually attend this programme are: ales & Account anagers anagers of business departments PI Certified This programme has been reviewed and approved by the Project anagement Institute (PI). PI Talent Triangle T Admin Professionals Individual Contributors upervisors New anagers anagers enior anagers and in the CE Training Calendar exercises over 3 interactive days ore information at /pmi The instructor had excellent energy and was very engaging. He taught us a variety of tools and techniques to use in business communication that I am sure will be useful. Katarina T 26

27 Executive Assistants & Administrative Professionals The Professional Executive Assistant Enhance your executive assistant skills to increase your performance and add value benefiting your manager and your company. Improve your interpersonal skills to make decisions confidently, suggest innovative solutions, be an effective organizer and good communicator. 4 days 2,950 kills & Competencies Understand the changing business environment in which you operate and the impact it has on your role Interpersonal effectiveness Effective collaboration Decision-making Innovation and initiative Enhance your interpersonal skills Become a more confident decisionmaker Become more effective in a top management team setting Learn to set personal objectives and develop a plan for your own career and knowledge development If you are an experienced administrative professional who manages a range of responsibilities, projects and tasks in support of senior executives, this programme is for you. Admin Professionals Individual Contributors upervisors New anagers anagers enior anagers Be able to apply creative thinking in difficult situations, and act more assertively when appropriate and in the CE Training Calendar exercises over 4 interactive days The quality of the programme is excellent - in terms of content of course, but also thanks to the Associate who is very talented. he brought us so much energy in delivering the training, a very big thanks to her. The content of the workshop was excellent, no doubt other trainings would be as professional as this one. Will check your website! Amelie Lavarini, JT International.A., witzerland 27

28 Executive Assistants & Administrative Professionals Communication and Influence for Executive Assistants Communicate effectively with your boss and colleagues to get projects and tasks done on time. Learn to adapt your communication style to different situations and manage priorities when you are faced with conflicting assignments. kills & Competencies 3 days 1,895 Emphasise your personal strengths and qualities for self-empowerment Know how your personal style affects the decisions you make Communicate and interact with others more assertively and clearly Develop positive working relationships trengthen your ability to take on future challenges, and trust in yourself Become more effective in managing tasks assigned and boost the success of your boss Communicate using different styles and registers Persuasion, influence, and assertiveness Interpersonal effectiveness Time management If you are an executive assistant or senior administrative professional who wants to gain more power and impact to get things done to support their managers, this programme is for you. Admin Professionals Individual Contributors upervisors New anagers anagers enior anagers exercises over 3 interactive days and in the CE Training Calendar It is a very interesting module, where you learn hands on how you can make a difference not only in the working environment (not only for assistants, I was more thinking of colleagues work with) and also in your private life. Definitely a recommendation. arleen Crombez, Ex. Assistant, Pfizer ervice Company, Belgium 28

29 Executive Assistants & Administrative Professionals anagement kills for Administrative Professionals Enhance your performance with management and self-leadership skills. Get better at setting your own administrative priorities, improve your ability to communicate clearly and negotiate with colleagues, and learn to innovate in your role. kills & Competencies 3 days 2,450 anage changing roles and responsibilities whether working with bosses, peers, team members or customers eet dynamic work expectations by expanding your proactive capabilities Clearly and confidently communicate and negotiate to manage conflicts and achieve results Apply emotional intelligence and effective listening practices to your job elf-leadership & management Effective communication Time management Innovation and initiative If you are an experienced administrative professional who needs to expand your management skills, so you can better support your organization and enhance your contribution to your company and your career, this programme is for you. Admin Professionals Individual Contributors upervisors New anagers anagers enior anagers Use strategic diplomacy to handle office politics, difficult people and demanding situations exercises over 3 interactive days and in the CE Training Calendar Wonderful course! I enjoyed each module and learned so much in each one. I definitely have some things to take back to my workplace and add to my goals for next year. Holly 29

30 Executive Assistants & Administrative Professionals Partnering with Your Boss: trategic kills for Administrative Professionals Build trust and credibility to strengthen your relationship with your boss and increase your effectiveness. Develop your decision-making skills to make strategic decisions independently or with your boss. 2 days 1,950 kills & Competencies Consistently anticipate your boss s needs Gain the respect of your boss and become a reliable assistant Get what you need from others to accomplish your job and achieve your boss s goals Have the authority to make and act on decisions Represent your boss confidently Develop a trusting relationship with your boss Partner with multiple bosses and other office professionals Use and apply time management Effective communication Interpersonal effectiveness Decision-making Time management If you are an administrative professional who wants to improve your contribution and collaboration with your boss through better communication, time management, self-leadership, and general management understanding, this programme is for you. Admin Professionals Individual Contributors upervisors New anagers anagers enior anagers exercises over 2 interactive days and in the CE Training Calendar The group was fun and open and we learned so much together as a group and with the guidance of the facilitator. It was a pleasant learning experience and I truly enjoyed attending. I gained information that I plan to apply in my relationship with my boss, co-workers and in personal relationships. Kimberley K 30

31 Women in Business Women in Business Level Page Assertiveness Training for Women in Business 32 Executive Presence for Women 33 Leadership Development for Women 34 Admin Professions Individual Contributors upervisors New anagers anagers enior anagers 31

32 Women in Business Assertiveness Training for Women in Business Learn and practise the skills you need to gain confidence and communicate assertively, avoiding coming across as overbearing. Build respect and collaboration with your colleagues and teams to get things done and achieve your objectives. kills & Competencies 3 days 2,950 Recognize the characteristics of the four communication styles Assess your individual communication style and its effectiveness Assertive communication Interpersonal effectiveness elf-leadership Demonstrate assertiveness techniques using supportive communication behaviours Develop an action plan to overcome at least two personal obstacles to assertiveness This women s assertiveness training programme is designed for female business professionals who want to know how to communicate assertively, overcome communication obstacles, and have productive business interactions. Admin Professionals Individual Contributors upervisors New anagers Learn how to capitalize on the strengths of your leadership style and minimize weaknesses anagers enior anagers Flex your leadership style preference to interact most effectively and assertively with others Incorporate assertiveness techniques into everyday practices and in the CE Training Calendar exercises over 3 interactive days I thought the course was excellent. Our instructor was fantastic - knowledgeable, interesting and engaging. It honestly could have been 3 really long days, but they flew by and I learned tools to use at work (and at home) to be assertive without being aggressive or overbearing. Jennifer 32

33 Women in Business Executive Presence for Women Get the personalised feedback you need to craft a more powerful presence as a woman in executive positions. Raise awareness over your body language and non-verbal communication to project a coherent leadership image supported by your message and your behaviour. 2 days 2,950 Learn how body language and verbal behaviours affect your image as a leader ake small changes to your behaviour that will improve your ability to be perceived as powerful Use your verbal and body language in appropriate ways to increase your influence Understand how powerful leaders vary and balance their verbal and body language depending on the circumstances Learn how to project confidence in any business situation kills & Competencies elf-awareness (behaviour) Interpersonal effectiveness Communication techniques If you are a woman in a managerial or an executive position who wants to improve your presence and project a solid leadership image, this programme is for you. Admin Professionals Individual Contributors upervisors New anagers anagers enior anagers exercises over 2 interactive days and in the CE Training Calendar This course was the best training class I have been to. I have never walked away from a class with so many specific action items and things I wanted to try as soon as I got back to work. Kristen C 33

34 Women in Business Leadership Development for Women Learn how to strategically use your strengths and abilities your competitive edge while mastering your emotions in even the most unwelcoming atmosphere. Learn to foster a network of support, take smart risks and face challenges in a way that earns you respect and inspires others. 2 days 2,950 Overcome overt and hidden biases against women as leaders Adopt a competitive mindset that leverages your strengths as a woman Build a wide and strategic network of key stakeholders who will promote your career Avoid taking a perfectionist approach to competitive and challenging situations Recover from losses quickly by learning to take things less personally Learn to deal with hypercompetitive colleagues with whom you have low trust kills & Competencies Leadership Interpersonal effectiveness elf-awareness Communication techniques If you are a businesswoman who is looking to move forward in your organization by developing your leadership skills and style, this programme is for you. Admin Professionals Individual Contributors upervisors New anagers anagers enior anagers exercises over 2 interactive days and in the CE Training Calendar Really great course with excellent supplemental reference notebook provided. The exercises within the book and in-class personal assessments were great tools to gain personal awareness. I personally grew from the experience. Anne 34

35 Leading Others People anagement kills Level Page uccessfully anaging People 36 anaging People in an International Environment 37 anagement kills for New anagers 38 Leadership kills Preparing for Leadership 39 Developing Executive Leadership 40 The Voice of Leadership 41 Leading with Emotional Intelligence 42 Leading Virtual Teams 43 Advanced Leadership Programme 44 trategic Leadership for enior anagers 45 trategic Agility and Resilience Winning trategies for Leaders 46 Leading Disruptive Change and Innovation Your Plan for Breakthrough Growth 47 Admin Professions Individual Contributors upervisors New anagers anagers enior anagers 35

36 People anagement kills uccessfully anaging People Get all the skills you need to become a great people manager. Learn to motivate, delegate, manage conflict and align your whole team around a common vision to achieve your objectives and those of your company. kills & Competencies 3 days 2,950 otivate every member of your team even if they are very different Adjust your management and personal style to suit different situations Resolve conflict more effectively in a wide variety of situations Get more done by using the best delegation techniques Increase your confidence and nurture your leadership skills Use positive and corrective feedback to turn unengaged employees around and maximize productivity exercises over 3 interactive days People management otivation, delegation, and conflict management General management If you are a manager with 1 to 3 years of experience, whose success depends on managing people successfully through clear communication, a cooperative attitude and commitment to shared goals, this programme is for you. ome of the management positions that usually attend this programme are: First Line anagers Team anagers PI Certified This programme has been reviewed and approved by the Project anagement Institute (PI). PI Talent Triangle T ore information at /pmi Admin Professionals Individual Contributors upervisors New anagers anagers enior anagers and in the CE Training Calendar Very good balance of topics, direct usefulness for all styles of middle managers, great ability of the coach to bring messages across in understandable and useful ways. Arnaud De Wael, EPO 36

37 People anagement kills anaging People in an International Environment Develop your people management skills to manage multicultural teams in international companies. Learn to attract, motivate and retain the best talent in the current knowledge economy with high levels of motivation and efficiency. kills & Competencies 4 days 3,950 Adapt your management style to the cultural diversity of your team Use effective delegation techniques to adjust to the different cultural differences of your team et goals in an international environment and make sure all your team members are aligned around the overall goal of your team Conduct effective performance reviews taking into consideration the different cultural backgrounds People management Attract, develop and retain staff General management If you are a manager in an international organization with more than 3 years experience, and want to gain an insight into what motivates people from different cultural backgrounds, this programme is for you. PI Certified Admin Professionals Individual Contributors upervisors New anagers anagers enior anagers Understand coaching processes and use new techniques to coach people in your team This programme has been reviewed and approved by the Project anagement Institute (PI). PI Talent Triangle T ore information at /pmi and in the CE Training Calendar exercises over 4 interactive days Excellent training, plenty of practical exercises to learn and develop new management techniques, learn from trainees of different organizations. artyn Griffiths 37

38 People anagement kills anagement kills for New anagers Are you ready start your management career? Learn to build your team and leverage people s capabilities. Develop the management skills that will help you move from being an individual contributor to a well-respected manager who can achieve team success and drive bottom-line performance. 3 days 2,950 kills & Competencies Fully understand your management roles and responsibilities General management People management Communication as a manager Improve communication with your team and set expectations for yourself and your direct reports Adapt your leadership style to meet the needs of individual team members Communicate organizational goals that get results Apply delegation strategies to increase productivity and motivation Use effective coaching techniques to maximise your team s performance If you are a newly appointed manager, or have 1 to 2 years of experience, and want to improve your management skills, this programme is for you. ome of the management positions that usually attend this management programme are: Newly appointed anagers in the different business units and departments (ales, arketing, Operations, Accounting & Finance, HR) Admin Professionals Individual Contributors upervisors New anagers anagers enior anagers exercises over 3 interactive days PI Certified This programme has been reviewed and approved by the Project anagement Institute (PI). PI Talent Triangle T ore information at /pmi and in the CE Training Calendar This truly was an informative and eye-opening course. Not only did it teach me essentials of how to be a manager, it made me think about the type of manager that I would like to be. Truly inspirational. Tulia C 38

39 Leadership kills Preparing for Leadership tep into a new leadership role by discovering your own unique leadership style. Get the skills to build a productive and motivated team by becoming a strategist, change agent, coach, manager, communicator, mentor and team member. kills & Competencies 2 days 2,950 Understand what a leader is what it is not Project a reliable and trustworthy image Discover your own unique leadership style and identify which leadership attributes you already possess Incorporate essential traits of a leader in your behaviour Learn to use power and influence positively Learn how to keep a team motivated, including difficult people Protect yourself against the pitfalls of intra-organizational politics Leadership (Your communication and style) Develop networks and relationships Persuasion and influence Projection of confidence and reliability If you are a manager who needs leadership training to step into a leadership role or if you are about to take on a new leadership assignment, this programme is for you. PI Certified This programme has been reviewed and approved by the Project anagement Institute (PI). PI Talent Triangle T ore information at /pmi Admin Professionals Individual Contributors upervisors New anagers anagers enior anagers and in the CE Training Calendar exercises over 2 interactive days This course was exceptional. The facilitator was very knowledgeable! I learned so much valuable information. He was able to relate with so many real life stories and examples. Really helps when trying to teach leadership theories and models. Parris C 39

40 Leadership kills Developing Executive Leadership Learn skills and techniques to exhibit your executive leadership in business. Become a visionary, a trailblazer, a strategist, a communicator, a coach, a diplomat and an inspiring leader. 3 days 3,450 kills & Competencies Build an executive leadership style that creates trust, sets a clear vision and guides your entire team toward greater performance and profit Gain insights into key aspects to create a winning business strategy Learn techniques to coach employees and build cooperative teams Raise awareness over your emotional intelligence Identify the characteristics of effective leadership and the most common obstacles Executive leadership Coaching, communication and people management Decision-making Business strategy processes designed to provide executive leadership training for team leaders, ranging from midlevel managers to executives, who lead others with managerial responsibility. Admin Professionals Individual Contributors upervisors New anagers anagers enior anagers Develop an executive leadership style that adapts to each person and situation Clearly communicate mission, vision and value statements exercises over 3 interactive days and in the CE Training Calendar The facilitator used authentic and realistic examples. I appreciate that when asked questions he provided thoughtful and thought-provoking feedback. He allowed for participants to find themselves in the materials and wrestle with how to apply the concepts. Kimberley K 40

41 Leadership kills The Voice of Leadership Learn to develop grace under fire and inspire others when giving presentations and speeches. trengthen your leadership communication skills to shape your message, develop an authentic leadership voice and engage in powerful conversations that achieve results. 3 days 3,450 Improve your leadership communication skills Build greater buy-in, trust and loyalty Demonstrate grace under fire and defuse tension Overcome resistance to change otivate followers and inspire them to take action Rally support in difficult situations exercises over 3 interactive days kills & Competencies Leadership (Your communication and style) Persuasion and influence Presentation and public speaking If you are an experienced manager, an executive, or somebody who is expected to provide leadership and wants to strengthen your communication skills as a leader, this programme is for you. PI Certified This programme has been reviewed and approved by the Project anagement Institute (PI). PI Talent Triangle T ore information at /pmi Admin Professionals Individual Contributors upervisors New anagers anagers enior anagers and in the CE Training Calendar An excellent seminar - one of the best I ve attended in years. Good information and easy-to use tools very relevant to the needs of my current position. Would recommend without hesitation. Rhonda H 41

42 Leadership kills Leading with Emotional Intelligence Increase awareness about your feelings, your emotions and the way you interact with others. Learn how to use that information to improve your communication, carry out professional interactions empathically and consciously, and impact the achievement of your business goals. 3 days 3,450 kills & Competencies Lead powerfully with presence and impact elf-awareness as a leader Emotional intelligence Develop networks and relationships Gain valuable emotional insights and awareness to inspire and maintain productive relationships anage and adapt emotional behaviours that expand your sphere of credibility and influence Utilise empathy to promote strong relationships Apply collaborative, inclusive and creative communication practices If you are in a leadership position with 5+ years experience who wants to promote a healthy productive workplace and impact your organization positively by working on your emotional intelligence, this programme is for you. Admin Professionals Individual Contributors upervisors New anagers anagers enior anagers Harness emotionally intelligent motivational skills to achieve team results and in the CE Training Calendar exercises over 3 interactive days Really enjoyed the seminar and found it easy to relate to my current work situation. any of the ideas and topics discussed will apply to my every day working environment and I m excited to get started! Lisa R 42

43 Leadership kills Leading Virtual Teams anage your remote or virtual team and develop your virtual leadership presence. Coach and provide feedback virtually, learn to manage remote meetings and create trust and engagement across generations, cultures and distance. kills & Competencies 2 days 2,950 Develop your virtual leadership presence trengthen team networks for improved performance Lead remotely Online communication ulticultural team management Create trust and engagement in a virtual environment elect the appropriate technology for specific types of tasks Take decisive action to manage conflict Leverage generational, cultural and geographical differences to create positive team impact If you are an experienced manager, leader, or project manager who is currently leading virtual teams and are seeking to enhance your overall performance as a virtual leader, this programme is for you. Admin Professionals Individual Contributors upervisors New anagers anagers enior anagers Build a solid foundation to coach and provide feedback virtually Plan and facilitate a successful virtual meeting and in the CE Training Calendar exercises over 2 interactive days The training was presented from an extremely knowledgeable instructor. The practical exercises really brought awareness to deficiencies within my own team and how to better the overall performance of my virtual and remote teams. Would highly recommend the course to others and my peers! Karen K 43

44 Leadership kills Advanced Leadership Programme Learn different leadership models, make several self-assessments, and receive 1-to-1 coaching to identify your personal leadership strengths, your development areas and build your own Leadership Brand. kills & Competencies 4 days 5,250 Increase your own self-awareness easure your impact on others Give and receive feedback elf-awareness as a leader Emotional intelligence Provide feedback Lead and adapt to change in a complex world Handle pressure and challenging situations with ease Provide feedback to employees and peers Adjust and enhance your work-life balance using a ind-body-pirit technique If you have at least 3 years experience leading and managing other managers and want to expand your leadership skills to face executive management challenges, this programme is for you. ome people might be considered by their organization as of high potential and could be suitable for the Advanced Leadership Programme without direct management experience. Admin Professionals Individual Contributors upervisors New anagers anagers enior anagers Build your own leadership approach with help from a personal coach 1:1 PI Certified This programme has been reviewed and approved by the Project anagement Institute (PI). PI Talent Triangle T ore information at /pmi and in the CE Training Calendar exercises over 4 interactive days It allowed me to take time out and reflect; it provided useful reminders of techniques and processes that can help and it was a good balance of theoretical and practical application in a safe and fun environment; time with the professional coach was most valuable. Gavin Gandy, Ferring Pharmaceuticals, United Kingdom 44

45 Leadership kills trategic Leadership for enior anagers Align your people, get their buy-in and know how to implement the strategy across the organization. upport and develop the attitudes and behaviours that contribute to successful execution. 4 days 4,450 kills & Competencies Lead strategy implementation and change Have a plan for aligning your company or division to deliver on your customer value proposition Get your people s understanding and buy-in so that they can see where they can contribute Assemble and develop the people with the skills and behaviours that move the strategy along et meaningful KPIs and cascade goals to keep everyone focused on the strategy treamline processes and structures to better enable your people to implement strategy Analytical thinking Business strategy processes Drive change and innovation Leadership If you are a senior executive or director who needs to lead change and strategy implementation within your company, this programme is for you. Whether you are making a strategic adjustment, a new change or a push for greater performance, this programme will help you align multiple levels, divisions and locations to achieve your strategic objectives. Admin Professionals Individual Contributors upervisors New anagers anagers enior anagers exercises over 4 interactive days and in the CE Training Calendar The methodology to develop a structure was a key learning and an asset for me. Best practice sharing with the attendants as well the lecturer was also good to have. Bulend Alpay, PPG INDUTRIE KIYA, Turkey 45

46 Leadership kills trategic Agility and Resilience Winning trategies for Leaders Are you ready to respond to complex and unpredictable business changes? Learn techniques and processes to foresee market changes, tap on new business opportunities, and adapt to changing markets so you and your organization can thrive. kills & Competencies 2 days 3,250 Examine the practices of the most agile and resilient organizations Get your organization in shape to navigate turbulent times and disruptive change Develop a capacity for foresight anticipating change Get tools for exploring market opportunities Build a plan and practise techniques to gain buy-in for changes Lead and motivate others toward agile and resilient mindsets and behaviours Further develop your personal agility and resilience Agility and resilience Analytical and innovative thinking Foresight for business changes If you are a leader with the task of changing your organisation and its culture to be more dynamic, flexible, agile and resilient, this programme is for you. ome of the management positions that usually attend this programme are: Vice presidents Executive directors enior managers Admin Professionals Individual Contributors upervisors New anagers anagers enior anagers and in the CE Training Calendar exercises over 2 interactive days uccess today requires the agility and drive to constantly rethink, reinvigorate, react, and reinvent. Bill Gates 46

47 Leadership kills Leading Disruptive Change and Innovation Your Plan for Breakthrough Growth Develop and promote a disruptive mindset in your organization that generates innovation and helps achieve new and sustainable growth. 2 days 3,250 kills & Competencies Develop and apply a curious, what if mindset the ability to think futuristically Be ready to embrace and implement rapid changes Identify and respond to both threats and opportunities for innovative disruption Understand and assess disruption from the point of view of those being disrupted Acquire strategies to overcome organizational stagnation Enable a consistent flow of ideas into the innovation pipeline Lead your organization to positive change management Disruptive thinking Innovation and analysis Change management If you are a leader who is responsible for choosing and implementing an organizational and divisional strategy that will produce optimal results, this programme is for you. ome of the management positions that usually attend this programme are: enior managers in all industries Professionals responsible for choosing and implementing an organizational and divisional strategy that will produce optimal results. Admin Professionals Individual Contributors upervisors New anagers anagers enior anagers exercises over 2 interactive days and in the CE Training Calendar The world as we have created it is a process of our thinking. It cannot be changed without changing our thinking. Albert Einstein 47

48 Leading Business ini BA Level Page The 5-Day ini BA 49 The 5-Day ini BA for the Pharma and Biotech Industry 50 Business trategy Business trategy & Planning for anagers 51 Design Thinking: A Customer-Centric Process for Rapid Innovation 52 Project anagement uccessful Project anagement 53 Project anagement Excellence: The Complete Programme 54 Finance Business Finance for Non-Financial anagers 55 The trategic Controller: Adding Value to Your Organization 56 Financial Excellence: Create Value in Your Organization 57 arketing B2B arketing trategy 58 uccessful Product anagement 59 Powerful Value Propositions in B2B arkets 60 ales ales anagement for the Newly Appointed ales anager 61 uccessful elling Techniques for the New or Prospective alesperson 62 Human Resources uccessful Human Resources anagement 63 Human Resources trategy: Designing and Implementing Your trategic HR Plan 64 Admin Professions upervisors anagers Individual Contributors New anagers enior anagers 48

49 ini BA The 5-day ini BA Become a great all-round manager with the 5-day ini BA of CE. Develop your management skills in Leadership, trategy, Business Finance, arketing & upply Chain with practical challenges and an applied Business imulation. kills & Competencies 5 days 3,950 Understand how a company really works from the perspective of each business department Develop strategic thinking, planning and execution skills using the best tools and frameworks Lead and align your stakeholders to deliver your divisional, functional or organizational strategy peak the language of business and understand how general managers think and act upport strategic goals from top management, translate and implement them for your area Business acumen (strategy, finance, marketing, supply chain) Leadership & general management Analytical thinking Global outlook The CE s 5 Day ini BA is the perfect programme for managers who want to boost their career and become a great All-Round anager. Typical participants are managers with technical, scientific or specialist backgrounds e.g. production engineers, R&D engineers, finance managers, sales executives, marketing specialists, logistics managers, etc. or managers & department heads who need to refresh and develop their business knowledge to support their future career. This in an intensive and challenging programme, so be prepared for the challenge! Admin Professionals Individual Contributors upervisors New anagers anagers enior anagers and in the CE Training Calendar exercises over 5 interactive days PI Certified This programme has been reviewed and approved by the Project anagement Institute (PI). PI Talent Triangle T ore information at /pmi 49

50 ini BA The 5-Day ini BA for the Pharma and Biotech Industry Gain a better understanding of the Pharmaceutical / Biotechnology business contexts. Develop the skills you need in leadership, marketing, strategy and value proposition to excel as a high-performance manager in the Healthcare Industry. kills & Competencies 5 days 3,950 Translate changes in the healthcare environment into competitive strategies Understand how the different business areas really work together Gain deeper understanding of broader financial and strategic contexts upport strategic goals from top management and implement them faster and more effectively Align your team or group to concentrate on customer value through cross-functional improvements Increase your business know-how with the best management methods and tools Business acumen (strategy, finance, marketing) Leadership & general management Analytical thinking Global outlook of the pharmaceutical industry If you are a manager or an expert who wants to master complexity and understand cross-functional issues in the pharma or biotech industry, this programme is for you. Admin Professionals Individual Contributors upervisors New anagers anagers enior anagers ake better business decisions and improve your contribution to the business Network and learn with a diverse companies and countries Develop a personalised action plan that you will take back with you to your job exercises over 5 interactive days and in the CE Training Calendar It helped me to see through lenses of different stakeholders, customers, to consider different perspectives and to understand how to navigate decision makings or to deal with conflicts of interest. Thomas Pongratz, Boehringer Ingelheim Pharma GmbH & Co. KG, Germany 50

51 Business trategy Business trategy & Planning for anagers Develop the best strategic plan to support your company s goals. Apply strategic thinking and planning to lead strategic planning processes, formulate business plans, execute your strategy and make better decisions that create long term value. kills & Competencies 3 days 3,450 Identify strategic planning issues to develop a unique competitive advantage Business strategy processes trategy execution Analytical thinking Decision-making Learn key analytical approaches to expand your understanding of the marketplace Align your organization with your strategic planning goals by integrating strategy, objectives, metrics, and performance Use a case study to examine the strategic planning process Recognise how the actions of customers, competitors, and your own company determine the outcomes in your markets Determine the best approach to effectively implement your strategic planning If you are a manager who requires understanding of business strategies and strategic decision-making to improve performance, this programme is for you. It is also recommended for professionals who guide and implement strategic planning processes and write strategic business plans. PI Certified This programme has been reviewed and approved by the Project anagement Institute (PI). PI Talent Triangle T Admin Professionals Individual Contributors upervisors New anagers anagers enior anagers and in the CE Training Calendar ore information at /pmi exercises over 3 interactive days The workshop provided me with the knowledge to quickly identify the weak spots in the existing strategy and where corrective action is required and with the structured approach when developing new strategies. Hrvoje Krip, Area ales anager, ABB witzerland 51

52 Business trategy Design Thinking: A Customer-Centric Process for Rapid Innovation Learn a low-cost and low-risk method to generate business solutions. pot and turn market and customer challenges into business opportunities and create innovative solutions that WOW customers and attract new clients. kills & Competencies 2 days 2,950 Understand how design thinking can improve organizational and personal performance Design and analytical thinking Drive change and innovation can and respond to market trends Flexible mind-set Embrace uncertainty and develop an experimental mindset Approach market challenges from completely new angles Convert ideas into customer value and market opportunity Release your group s creative thinking and sharpen critical analysis Create more progressive and practical solutions for real-world problems If you are a business professional in any functional area or role associated with revenue growth, this programme is for you. Admin Professionals Individual Contributors upervisors New anagers anagers enior anagers Balance constraints and technical limitations with customer preferences Learn how to use a repeatable process to drive rapid innovation and in the CE Training Calendar exercises over 2 interactive days If I had asked people what they wanted, they would have said faster horses. Henry Ford 52

53 Project anagement uccessful Project anagement Get essential project management skills to structure your projects and take control of the implementation. Learn best practices to deliver your projects on schedule, on cost and within scope. 3 days 2,950 kills & Competencies Ensure that your projects are set-up for success from the start Learn the basics for effectively gathering and documenting requirements Understand the role of the project manager, business analyst, and others in managing projects Develop an integrated project plan including realistic scope, schedules, budgets, and risks and turn that plan into successful action Learn how to effectively track and report on project progress Gain the respect of your project team and build credibility with top management Project management Business acumen Budgeting and forecasting Reporting and stakeholder management If you are a professional who is new to project management and require the ability to manage all aspects inherent in projects, this programme is for you. The programme is also designed for individuals who are accidental project managers (i.e. professionals for whom project management is secondary to their jobs). PI Certified This programme has been reviewed and approved by the Project anagement Institute (PI). PI Talent Triangle T ore information at /pmi Admin Professionals Individual Contributors upervisors New anagers anagers enior anagers and in the CE Training Calendar exercises over 3 interactive days The facilitator did an excellent job of blending activities, and examples / stories to make the content relatable and applicable. Amy R 53

54 Project anagement Project anagement Excellence: The Complete Programme Learn advanced project management techniques to lead teams in projects and communicate with stakeholders. Become proficient in identifying, quantifying, and planning projects, and know how is best to overcome delays, cost overruns, or quality problems. kills & Competencies 5 days 3,950 Learn all aspects of project management from the perspective of the PBOK Guide Advanced project management Risk management Reporting and stakeholder management Acquire the prerequisite knowledge to enter a PP Exam preparation Achieve competence in the 10 project management knowledge areas and 5 process groups aster the 47 competencies outlined in the PBOK Guide Learn the techniques of documenting project risks, assumptions and constraints designed for project managers and project team leaders who have several years of experience initiating, planning and managing projects. It is also aimed at project team members who are interested in enhancing their career by preparing to become a certified PP. PI Certified Admin Professionals Individual Contributors upervisors New anagers anagers enior anagers Identify and perform stakeholder analysis Develop a WB and create a project charter This programme has been reviewed and approved by the Project anagement Institute (PI). PI Talent Triangle T ore information at /pmi and in the CE Training Calendar exercises over 5 interactive days This class surpassed my expectations. The pedagogic acumen the facilitator brought to the table along with the content combined to make a truly worthwhile week. I am implementing the skills and knowledge in my own organisation less than a week from finishing the workshop and it is being received well by my supervisors as well as the rest of my team. Claudia A. 54

55 Finance Business Finance for Non-Financial anagers Learn the essentials of business finance and become more confident when discussing your department s budget, ROI and forecasts with Financial Directors and management. Get the financial skills and understanding to read financial reports and make decisions based on the data. 3 days 2,950 kills & Competencies Get a better understanding of the numbers side of your job Business finance acumen Budgeting and forecasting Financial decision-making Learn how to think finance and translate performance into financial terms Develop proactive working relationships with finance professionals and increase your value to the organization If you are a Non-Financial anager in any functional area of responsibility or business department, no matter the industry you are in, this programme is for you. Admin Professionals Individual Contributors upervisors New anagers Gain greater confidence with a working knowledge of business financials PI Certified anagers enior anagers Take the guesswork out of your decision making and use financial data to deliver a better bottom line This programme has been reviewed and approved by the Project anagement Institute (PI). PI Talent Triangle T ore information at /pmi and in the CE Training Calendar exercises over 3 interactive days The instructor did a great job of framing up the topics and repeating the important parts to keep things fresh in your mind. The instructor also provided real business examples to keep things relevant. Rhonda H 55

56 Finance The trategic Controller: Adding Value to Your Organization Develop the financial skills to manage all four hats that every controller must wear: number cruncher, custodian, analyst and business partner. 3 days 3,450 kills & Competencies Define the scope and identify the four quadrants of the controller s job in today s business environment Controller as number cruncher: Ensure the timeliness and accuracy of financial statements Controller as custodian: Establish enterprise-wide controls to safeguard corporate assets and ensure compliance Controller as analyst: Define budgetary metrics and parameters to evaluate the financial health of the company Controller as business partner: Further the financial goals of the organization Advanced business finance acumen Analytical thinking Financial analysis and outlook If you are a financial professional who has recently been promoted to a financial controller position, or you are a controllers assistant who wants to add value to your organization and career by increasing your effectiveness in the four quadrants of the controller s job, this programme is for you. Admin Professionals Individual Contributors upervisors New anagers anagers enior anagers Align and apply the functions of the four quadrants of the controller role to a case study exercises over 3 interactive days and in the CE Training Calendar It was a great programme. The course content and method of dividing the role into four quadrants provided valuable structure and guidance. The instructor is excellent. This course was well worth the time and funds invested. ary H. 56

57 Finance Financial Excellence: Create Value in Your Organization Become a visionary financial manager with the knowledge to implement long-term strategic financial strategies that support the growth of your company. Learn how to differentiate your organization from the competition and impact your company positively with your financial strategy. 3 days 3,450 Deepen on value creation and its key drivers Link value creation enablers with various strategic options Get acquainted with new measurement metrics and their impact on company decisions Link the impact of financial decisions with the overall company strategy Organise the Finance Team to contribute to value creation kills & Competencies Financial value creation Executive finance acumen Leadership & team development Financial analysis and outlook If you are a finance or business manager with a minimum of 8 years business experience, management responsibility and a good understanding of financial statements, this programme is for you. Admin Professionals Individual Contributors upervisors New anagers anagers enior anagers Think about how to implement the value creation measurement metrics Work on the development program for key team members with HR Design and implement the balanced scorecard to measure the effective stakeholder value exercises over 3 interactive days and in the CE Training Calendar Without continual growth and progress, such words as improvement, achievement, and success have no meaning. Benjamin Franklin 57

58 arketing B2B arketing trategy Get the right tools to create and implement a value-based B2B arketing trategy. Include customer centricity, seller-buyer relations, innovation, value chain integration, emerging markets and the role of internet in your B2B marketing strategy. kills & Competencies 4 days 4,450 Create and implement a value-based B2B marketing strategy Identify the trends that are impacting your industry and how to address them Understand in greater depth the main categories of customer value propositions and what it takes to provide true value, drive customer loyalty, and create sustainable advantage Integrate marketing strategy in support of your value proposition B2B marketing strategies arketing value creation Craft customer value propositions If you are a general manager, product, brand or marketing manager on a senior level in an industrial market who has the responsibility for developing and implementing a value-based B2B arketing trategy, and who manages the marketing and technology processes that support the strategy, this programme is for you. Admin Professionals Individual Contributors upervisors New anagers anagers enior anagers Evaluate new forms of collaboration with value chain partners and customers Identify leadership actions required to align people, processes and metrics in support of your strategy exercises over 4 interactive days and in the CE Training Calendar I learned by own experience that workshops in CE is not a useless waste of time, efforts and money. This is very effective investment in development of itself as professional. arat hayzhanov, Dealer ales Representative, Toshiba CI, Russia 58

59 arketing uccessful Product anagement Gain the business skills you need to be a successful product manager. Learn the tools and techniques to manage a portfolio of products, implement product management planning and understand critical reports, calculate break-even sales formulas and prepare your own marketing plan 3 days 3,450 Understand the why s and how s of the product management process and how to make the best use of it Gain marketing savvy and use it to perform your job effectively et priorities and manage the profitability of your products or service Build effective working relationships with suppliers and with external and internal business partners kills & Competencies Product management arketing value creation Business finance acumen If you have at least two years of experience in marketing and are moving to a product management position, or you are a brand marketer or work with one, this programme is for you. Admin Professionals Individual Contributors upervisors New anagers anagers enior anagers anage the financial aspects of product management exercises over 3 interactive days and in the CE Training Calendar I really enjoyed the programme. The facilitator was able to provide real examples from world renowned companies to help illustrate the concepts, theories and practices taught during the course. This made it very easy for me to understand. In addition, there were plenty of opportunities given to me to apply these new teachings to my current company/role in class to practice what I have learned. Leo C. 59

60 arketing Powerful Value Propositions in B2B arkets Get the marketing skills to create, develop and use powerful value propositions that are attractive to customers. Learn to drive your go-to-market strategy to increase your business and make marketing and sales communications more relevant to your market. 2 days 2,950 kills & Competencies Distinguish between what is a good and what is a bad value proposition Craft customer value propositions arketing value creation B2B marketing strategies Assess your own existing value proposition Build a powerful and dramatically improved value proposition Identify actions required to build the value delivery system your organization needs to deliver your value proposition Walk away with a value proposition plan If you are a marketing manager/director looking to strengthen your go-tomarket strategy with a powerful value proposition, this programme is for you. The programme is valid for both B2B and B2C markets and uses many examples from both situations. Admin Professionals Individual Contributors upervisors New anagers anagers enior anagers and in the CE Training Calendar exercises over 2 interactive days arketing is not the art of finding clever ways to dispose of what you make It s the art of creating genuine customer value. Philip Kotler 60

61 ales ales anagement for the Newly Appointed ales anager Develop your leadership style and skills to set sales strategies and manage a sales team. Know how to build a collaborative relationship with your team and management and learn how to fill open positions on your team with the right people. kills & Competencies 3 days 3,450 ake a smooth transition to sales management Win respect by building your management skills Ensure your team s productivity through recruitment, training and coaching skills Effectively plan and target customers and territories uccessfully plan your logistical operations and organizational structure ales strategies and value creation Leadership & team development Analytical thinking arket development strategies If you are a newly appointed or prospective sales manager who needs the management skills and tools to respond to customer, team and company needs, this programme is for you. Admin Professionals Individual Contributors upervisors New anagers anagers enior anagers exercises over 3 interactive days and in the CE Training Calendar The instructor did a great job using his real world experience to enhance the educational materials. His consistent examples helped to demonstrate how these techniques can be adapted to real life. He was very enthusiastic and held my attention for the 3 day class. He tailored the material to fit your exact job and gave great action steps to put into place. Kaylen H 61

62 ales uccessful elling Techniques for the New or Prospective alesperson ake your sales skills sharp and effective. Understand the fundamentals of selling, learn techniques to find new customers, develop relationships and rapport with clients, and close deals effectively to reach your sales targets. kills & Competencies 2 days 2,950 Identify the behaviours and skills of a successful sales professional Describe different types of selling models ales and commercial savvy Negotiation and persuasion Develop networks and relationships Identify elements of the sales framework Understand prospecting basics and be able to conduct a sales call Use a customer-centred selling approach to provide value Choose a closing technique to earn the business If you are a salesperson, junior account manager, provide sales support, or you are a potential candidate for a sales position who wants to build or revitalize your existing selling skills, this programme is for you. Admin Professionals Individual Contributors upervisors New anagers anagers enior anagers anage the customer relationship on an ongoing basis and in the CE Training Calendar exercises over 2 interactive days The facilitator knew how to relay his knowledge in a way that made it easy and exciting to learn. He was also funny so that made the class more enjoyable. He shared real experiences that were relatable and applicable to what was being discussed. He also used others experiences in the class to teach from, giving those participants real insight on the situation that they were facing. Dinah 62

63 Human Resources uccessful Human Resources anagement Add value to your organization as a Human Resources Professional. Contribute to HR plans that attract, engage, develop and retain employees and align your HR activities to the company s business strategy. kills & Competencies 3 days 3,250 Think differently and be able to explain the focus of HR management work in companies with different strategies Effectively address human resources management issues and generate ideas to better address these issues in your company Present your human resources management role and plans in an elevator pitch convincingly Human resources value creation HR broader overview Attract, develop and retain staff for you if you are an HR generalist with less than 5 years experience and want to gain a better understanding of the full spectrum of different HR activities. This programme will enable you to integrate the fullness of HR practices to expand and deepen your practice as an HR generalist. Admin Professionals Individual Contributors upervisors New anagers anagers enior anagers exercises over 3 interactive days and in the CE Training Calendar A great person attracts great people and knows how to hold them together. Johann Wolfgang Von Goethe 63

64 Human Resources Human Resources trategy: Designing and Implementing Your trategic HR Plan Design and implement a strategic human resources plan that responds to the needs of your people and challenges of your company, based on facts and data. Get the skills to convince stakeholders of your HR plan and drive implementation. kills & Competencies 3 days 3,450 Apply and articulate the impact of critical business trends on your HR strategy Articulate the impact of business trends on required leadership and culture in general and on your company Influence and convince stakeholders who have a say on the design and implementation of your HR plan Develop a concrete plan on required core actions to drive your company, its HR strategy and culture and its leadership forward Gather insights from professional HR coaches and exchange views on HR with other managers from across the globe Develop strategic HR plans Leadership & employee development Links business strategy and HR strategy Persuasion and influence designed for Human Resources (HR) leaders who need to learn how to develop and implement a HR strategy for their company. Admin Professionals Individual Contributors upervisors New anagers anagers enior anagers exercises over 3 interactive days and in the CE Training Calendar The best way to predict the future is to create it. Peter Drucker 64

65 Leading elf Leading Others Leading Business Training Programmes Calendar eptember arch 2019 New Programme Launch Days EP OCT NOV DEC JAN FEB AR Time anagement (BRU) (FRA) (A) Communication kills Days EP OCT NOV DEC JAN FEB AR Communicating Up, Down and Across the Organization (BRU) (A) (FRA) (UC) Communicating to Your enior anagement & Key takeholders (FRA) (PAR) (GVA) (A) How to Communicate with Diplomacy, Tact and Credibility (PRG) (FRA) (BRU) (GVA) Effective Presentation kills (PRG) (BRU) Business Writing for the ultilingual Professional (BER) (FRA) Influencing and Negotiation kills Days EP OCT NOV DEC JAN FEB AR Developing Personal Influence and Impact (BRU) (BCN) (FRA) (LON) (BRU) (GVA) (BCN) Getting Results Without Authority (BRU) (FRA) (BRU) Negotiating to Win (BRU) (BER) (A) (BRU) Administrative Professionals And Executive Assistants Days EP OCT NOV DEC JAN FEB AR The Professional Executive Assistant (FRA) (PAR) Communication and Influence for Executive Assistants (BRU) (GVA) anagement kills for Administrative Professionals (BRU) (LON) Partnering with Your Boss: trategic kills for Administrative Professionals (LON) Women in Business Days EP OCT NOV DEC JAN FEB AR Assertiveness Training for Women in Business (BRU) (GVA) Executive Presence for Women (A) Leadership Development for Women (BCN) ACC Accra BER Berlin FRA Frankfurt LON London PAR Paris A Amsterdam BRU Brussels GVA Geneva AD adrid PRG Prague BCN Barcelona COP Copenhagen IT Istanbul XP ilan WAW Warsaw BA Basel DBN Dublin KUL Kuala Lumpur UC unich ZRH Zurich 65

66 Leading elf Leading Others Leading Business Training Programmes Calendar eptember arch 2019 People anagement kills Days EP OCT NOV DEC JAN FEB AR (BRU) (UC) (COP) (BRU) (BRU) (UN) (BCN) uccessfully anaging People (A) (UC) (BRU) (ACC) anaging People in an International Environment (BRU) (LON) (PAR) (BCN) anagement kills for New anagers (BRU) (BER) (BRU) (LON) (GVA) (PAR) ales anagement for the Newly Appointed ales anager (A) (BRU) Leadership kills Days EP OCT NOV DEC JAN FEB AR Preparing for Leadership (BRU) (FRA) (BRU) Developing Executive Leadership (BRU) The Voice of Leadership (BRU) (PAR) (BRU) (LON) (A) Leading with Emotional Intelligence (FRA) (FRA) Leading Virtual Teams (FRA) (BRU) Advanced Leadership Programme (BRU) (FRA) (LON) (BRU) trategic Leadership for enior anagers (LON) (BCN) trategic Agility and Resilience: Winning trategies for Leaders (UC) Leading Disruptive Change and Innovation: Your Plan for Breakthrough Growth (A) ini BA Days EP OCT NOV DEC JAN FEB AR 5-Day ini BA (FRA) (BRU) (LON) (A) (PAR) (UC) (BCN) 5-Day ini BA for the Pharma and Biotech Industry (BA) (FRA) (BA) (PAR) Project anagement Days EP OCT NOV DEC JAN FEB AR uccessful Project anagement (A) (BRU) (PAR) (BCN) Project anagement Excellence: The Complete Programme (BCN) (LON) (BCN) ACC Accra BER Berlin FRA Frankfurt LON London PAR Paris A Amsterdam BRU Brussels GVA Geneva AD adrid PRG Prague BCN Barcelona COP Copenhagen IT Istanbul XP ilan WAW Warsaw BA Basel DBN Dublin KUL Kuala Lumpur UC unich ZRH Zurich 66

67 Leading elf Leading Others Leading Business Training Programmes Calendar eptember arch 2019 Business trategy Days EP OCT NOV DEC JAN FEB AR Business trategy & Planning for anagers (BCN) (LON) (GVA) Design Thinking: trategic Leadership for enior anagers (COP) (BCN) trategic Agility and Resilience (UC) Leading Disruptive Change and Innovation (A) trategic Leadership for enior anagers (LON) (BCN) Finance Days EP OCT NOV DEC JAN FEB AR Business Finance for Non-Financial anagers (BRU) (GVA) (ACC) (FRA) (COP) (A) (PAR) (A) (BCN) The trategic Controller: Adding Value to Your Organization (BRU) Financial Excellence: Create Value in Your Organization (FRA) arketing Days EP OCT NOV DEC JAN FEB AR B2B arketing trategy (BER) uccessful Product anagement (FRA) (BRU) Powerful Value Propositions in B2B arkets (BRU) ales Days EP OCT NOV DEC JAN FEB AR ales anagement for the Newly Appointed ales anager (A) (BRU) uccessful elling Techniques for the New or Prospective alesperson (UC) (FRA) Negotiating to Win (BRU) (BER) (A) (BRU) Human Resources Days EP OCT NOV DEC JAN FEB AR uccessful Human Resources anagement Human Resources trategy: Designing and Implementing Your trategic HR Plan (BRU) (BRU) ACC Accra BER Berlin FRA Frankfurt LON London PAR Paris A Amsterdam BRU Brussels GVA Geneva AD adrid PRG Prague BCN Barcelona COP Copenhagen IT Istanbul XP ilan WAW Warsaw BA Basel DBN Dublin KUL Kuala Lumpur UC unich ZRH Zurich 67

68 Key Facts About CE 400,000 Participants on CE training programmes since years Providing Learning & Development (L&D) services in the EEA region 1,700 Client companies which we have worked with delivering customized & in company learning solutions 6,200 Training olutions delivered in more than 94 countries 50+ Open Training Programmes running throughout the EEA region 10,000 anagers & Leaders inspired by CE s management development solutions each year Contact us Today