Accreditation. Manager

Transcription

1 Accreditation Manager What does the team do? Accreditation is based on product design, accreditation of unregulated training programmes and endorsement of learning. The teams aim is to develop this customer base and its related product and service offer. The team is also focused on maximising the potential for income generation of accreditation services. What s the team structure? Accreditation Manager Accreditation Leader Accreditation Officer x2 What are the main priorities of the role? Manage the team to drive employer engagement and influence; focusing on engaging employers to support and inform qualification development, growing the customer base and exploring new service development and commercial business opportunities. What does the job involve? The specialist duties and responsibilities of the Accreditation Manager are to: Accreditation Design, develop and manage the strategy for Accreditation Services ensuring it meets its objectives and exceeds income expectations Develop the Accreditation brand and vision. Work with Marketing and Business Development to promote our services to the right audience

2 Work across operational departments such as Product, Quality and Compliance to ensure the product and its quality structure is fit for purpose. Ensure that our products and services are compliant in relation to the Conditions of Recognition. Work with Quality Assurance team to set standards and agree quality processes that are appropriate to the services developed. Development of CPD pathways of bite-sized additional learning to enhance our offers Work closely with customers and potential customers to develop bespoke training and development activities that are classed as un-regulated. Manage the team, ensuring performance, targets and behaviours are in line with the business and you are developing a high performing team Contribute to the employer engagement planning with business development, sector leads and marketing Draft and deliver an Operational plan for the teams including financial targets and budget management Manage the budget for Accreditation (including income profiling) Manage an operational scorecard for the departments Build and maintain a national network of employers with the view to developing commercially beneficial partnerships. To lead on bids and tenders from an Accreditation point of view, ensuring the Bid team have innovative and insightful content for submission To be responsive to new commercial opportunities for NCFE Awarding which are not supported by government funding globally. To represent NCFE at key related national events and conferences. To carry out all the necessary administrative processes to effectively manage a team at NCFE. we d expect every single member of staff to deliver exceptional customer service to all NCFE customers, both internal and external improve the performance of NCFE by seeking new business opportunities and continually reviewing and implementing improved working practices and processes support NCFE in maintaining its compliance with the Conditions of Recognition and additional regulatory criteria we d also expect any Manager at NCFE to... set, monitor and manage the achievement of team targets lead on specialist cross-organisational projects as required contribute to cross-organisational issues and the achievement of organisational objectives carry out other tasks in line with your position or skills manage performance in line with our values support and develop individual team members What will you need to be able to do the job? Qualifications & experience

3 full driving licence a strong track record in B2B sales a strong track record in influencing key stakeholders at C level and below experience working in employer engagement, preferably related to learning and development experience in operational management. This should include quality, product and risk management experience developing strategies and implementing new business initiatives and services experience of working in a similar/comparable role solid line management/staff supervision experience Skills & Knowledge excellent written and oral communication, excellent negotiating and influencing skills knowledge and experience of using CRM for reporting purposes, demonstrable word processing, data entry, spreadsheet understanding of social media networking excellent report writing skills excellent presentation skills Abilities & Behaviors ability to work in a way that demonstrates our company competencies - Delivering Excellence - Striving to Improve - Thinking Positively - Understanding Self and Others - Thinking & Decision Making - Facilitating Change - Managing Performance (if applicable) ability to develop and maintain working relationships, including networking, with a range of contacts including at a senior level ability to create and innovate new ideas to support products and service development ability to identify and act upon business opportunities ability to travel occasionally, including some overnight stays It would be even better if you also had knowledge of current developments in education knowledge of quality assurance procedures and issues within an education context knowledge of funding experience working with and winning bids and tenders experience working in the international education market a good sense of humour!

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5 What might a typical day be like? A day in the life of a Job Title The good news is that there isn t a typical day, but a day in the life of could look like this: 8:30 <insert text> :30 10:30 12:30 13:30 14:30 15:30 17:00