MCC Corporate College Training Tuesdays Managing The Generations In The Workplace

Transcription

1 MCC Corporate College Training Tuesdays Managing The Generations In The Workplace October 4,

2 Denise Reed Lamoreaux, instructor My MCC Corporate College schedule: Cross Generational Communication: Friday, Oct. 21, 1 4 p.m. Become a Rock Star Presenter: Friday, Oct. 28, 8:30 a.m. 4:30 p.m. The Peer to Boss Transition: Friday, Nov. 18, 1 4 p.m. or Friday, Dec. 16, 1 4 p.m. Register for all classes at:

3 Leading The Generations 5 generations in the office for the 1 st time 1 leader tasked with understanding how to manage multiple generations Models, processes, and tools to motivate, reward, and lead a multigenerational workforce

4 5 Generations Veterans: ladder careers Boomers: live to work Gen X: work to live Gen Y: lattice careers Echo Boomers: participation trophies

5 The 511 On The Generations 5 generations with 5 definitions/viewpoints on 1 leader working with 5 generations, focusing on how to 1 leader can "Be the change that you wish to see..." and How work gets done Work/life balance Team structure Communicate Motivate and reward Influence engagement: become a culture hacker Harness the benefits of the 5 generational perspectives Provide the structure for successful change Create a cohesive team Appreciate the benefits of a multigenerational team

6 PAGE NUMBER DATE VERSION Viewpoints & Perspectives

7 5 generations with 5 definitions/viewpoints

8 5 Perceptions Of How Work Gets Done

9 5 Definitions Of Work/Life Balance

10 5 Viewpoints On What Training Should Be Like Veterans prefer traditional, face to face training and dislike role playing Echoes crave edutainment and expect funderstanding to be part of the experience Boomers expect group activities and opportunities to share their perspectives Gen X & Y would rather complete web-based training at a time convenient for them

11 5 Levels Of Skills; 1 Future State

12 5 Degrees Of Core Competencies Business acumen Innovative spirit Technical acumen Change management Leadership Risk taking Tenacity Delegation Strategic analysis Time management Problem solving Flexibility Project management Conflict management Cross cultural communication Team player Rapport building

13 Generational Competencies

14 5 Expectations Of Management Boomers want to Be on the A team Help lead change efforts Mentor newcomers Gen X/Gen Y want Deadlines Autonomy Access to tools Veterans, & Boomers want titles Gen X/Gen Y expect opportunities to gain new skills Echo Boomers crave mentoring, job shadowing, and collaboration Veterans crave Clear directions Schedules R&R documents Echo Boomers want Timelines R&R documents Team assignments

15 What s Your Takeaway?

16 The Leader s Generational Tool Kit PAGE NUMBER DATE VERSION

17 1 leader working with 5 generations

18 Choose Your Focus Share the vision to capture your Boomers attention Get Veterans involved in planning Have Gen X contribute details to your group discussions Gen Y will jump right in to solve the problems Keep Echoes involved at every stage of a project so they don t get caught up in the drama of being left out

19 Use Your POWER

20 Communicate With Strength

21 Every Generation Wants An Authentic Leader

22 All Generations Want A Trustworthy Leader

23 Use a RACI To Assign Roles

24 Each Generation Wants Responsibility

25 Delegate With A To Do List Let your employees choose their assignments! Employees can select their tasks You share the completed list and information on progress Celebrate the completions as a team

26 What To Delegate To Which Generation?

27 Recognition That Recognizes Preferences

28 What s Your Takeaway?

29 Change Management & The Generations PAGE NUMBER DATE VERSION

30 1 leader can "Be the change that you wish to see..."

31 Get The Generations Ready For Change Veterans and Boomers crave details and want a prescribed agenda/timeframe/roles and responsibilities for the change Gen X has hot spots or sticking points that need to be addressed before they will embrace change; they need the WIIFM immediately Gen Y and Echoes see change through filters; they must understand the impact of change and the opportunities for growth/movement that come from the change

32 Choose The Focus Of Change Vision Planning Detail Problem Drama Boomers and Echoes like to discuss the vision Veterans pay attention to the planning Gen X can provide key details Gen Y can perform a break/fix to resolve the problem Leaders in the know will employ tactics to engage all generations to avoid the drama associated with feeling left out

33 The Change The Generations Like To See Veterans, Boomers and Echoes love RACI charts to identify who does what during a change effort Gen X and Gen Y like the simplicity of the Ishikawa process to manage change efforts

34 Culture, Communication, Coopetition, Cohorts & Change Veterans have dealt with the most change of any generation and stay clam under pressure, documenting all requirements and schedules Boomers love to be in the middle of change, create the new culture, and show off their team s results Gen X will circle around change and ensure that everyone gets it through training and information sharing Gen Y will break the change and then create a better one Echoes will build cohorts to communication the changes and get everyone ready for Day 1

35 Who Pairs Best with Whom?

36 What s Your Takeaway?

37 PAGE NUMBER DATE VERSION Bringing It Together

38 5 Generations, 5 Expectations

39 The 511 On The Generations 5 generations with 5 definitions/viewpoints on 1 leader working with 5 generations, focusing on how to 1 leader can "Be the change that you wish to see..." and How work gets done Work/life balance Team structure Communicate Motivate and reward Influence engagement: become a culture hacker Harness the benefits of the 5 generational perspectives Provide the structure for successful change Create a cohesive team Appreciate the benefits of a multigenerational team

40 Leaders Cannot Tune Out Generational Noise

41 Each Generation Has Its Own Lens

42 5 Advantages of Multi-Generational Teams Depth & breadth of experience Technically savvy & historically rich Tolerant of opposing view points Able to mobilize quickly More open to newcomers

43 A Generational Mix Promotes Coopetition Coopetition = collaborating + competing Boomers are the most competitive, yet altruistic, generation Veterans have an innate need to succeed Echoes thrive when collaborating Gen X loves to share what they ve learned Gen Y will partner across the generational divide to produce results

44 Know How To Engage The Generations

45 5 Generations + 1 Leader = Success

46 3 Things A Leader Can Do To Lead 5 Generations

47 Thank you!! My MCC Corporate College schedule: Cross Generational Communication: Friday, Oct. 21, 1 4 p.m. Become a Rock Star Presenter: Friday, Oct. 28, 8:30 a.m. 4:30 p.m. The Peer to Boss Transition: Friday, Nov. 18, 1 4 p.m. or Friday, Dec. 16, 1 4 p.m. Register for all classes at:

48 Next Training Tuesday on Nov. 1!! Improving Leadership Skills with Emphasis on Trust, Bob Whipple, The Trust Ambassador