Lessons Learned ISO 9001:2015 Transition

Transcription

1 Lessons Learned ISO 9001:2015 Transition Nancy Jinks May 17, 2018

2 North America Regional ISO 9001:2015 Scope Hub currently supporting certification for 15 sites 7 of these are API Q1 as well as ISO 9001: left to complete conversion to ISO 9001:2015 Working with 6 different registrars HUB SUPPORTED SUBSEA - Gears Road, Houston, TX SUBSEA - Gremp Campus, Houston, TX SURFACE - Stephenville, TX SURFACE - Edmonton, AB, CA SURFACE - Broussard, LA SURFACE - Veracruz, MX Coflexip/EMS, Channelview, TX Umbilicals/EMS, Channelview, TX SURFACE - Corpus Christi, TX SURFACE - Erie, PA Subsea Spoolbase, Mobile, AL On/Off/Subsea Projects, Energy Towers, TX Genesis, Houston, TX SURFACE - El Yopal, Columbia SURFACE - Buenos Aires, Argentina LIMITED HUB SUPPORT PT Claremont, CA PT, Boston MA PT, Houston, TX Subsea, CA Schillings Robotics, CA Houston, TX Operational Headquarters FUTURE CONSIDERATIONS: Compliance across Surface Americas 70+ Locations total 9001:2015 Transition 2

3 Trends in Findings Risks and opportunities not adequately/fully addressed and evaluated 6.2 Lack of clarity in how planning of the objectives will be conducted 4.1 Lack of clarity on organizational context 4.2 Failure to regularly review relevant interested parties Management review did not clearly include all required elements. Most often: Feedback from interested parties Performance of external providers Effectiveness of actions taken to address risk AND OPPORTUNITIES 9001:2015 Transition 3

4 WHAT DID WE LEARN? Solid planning and detailed learning helps in conversion and also in improvement/responding to findings Do not just tick the box THINK EMBRACE THE CHANGE Strive to understand who interested parties are and how they affect your risks Strive to illustrate that thinking in Management Review and the Manual BUT HAVE a box Use tools, tables and checklists to make sure all requirements have been specifically covered Avoid being vague and making the auditor search for the evidence Those organizations who were also API Q1 Certified had fewer findings related to the conversion Strive to effectively identify and manage risk EDUCATE & EXECUTE Requires discipline and honest, sometimes painful assessment Incorporate risk management throughout your processes Ensure your workforce understands what it is and why it s important The conversion is an OPPORTUNITY to embrace and promote Lean Tools Greater opportunities for Risk Management and Problem Solving strategies and tools Greater obvious opportunities for mistake proofing/poke-a-yoke 9001:2015 Transition 4

5 Best Practices Comprehensive Plan Request a Gap Analysis Detailed planning, management and organizational training, communication and system building 9001:2015 Transition 5

6 Best Practices Understanding the Organization and its Context (4.1)* Internal Factors External Factors Employee relations Potential legislative or regulatory changes Organizational structure Company financial performance Capital Investment Organizational culture *To be updated per site requirements as needed Inherent environmental risks (fire, flood, hurricane) Economic factors, Market Share Changes in technology Competition Use actual requirement tables in Manual and Management Review Required Changes from Management Review Change Type Process Changes Required Resources Improvement to products to meet customer requirements Quality Management System Quality Policy Quality Objectives Change Required (Y/N) Responsible 9001:2015 Transition 6

7 Best Practices Use actual requirement tables in Manual and Management Review Interested Parties & their Requirements (4.2)* Interested Party Requirements Management TechnipFMC Quality Policy, Objectives; Operating Agreements City of site location Certificate of occupancy, fire codes Legal, regulatory and other requirements relevant to the QMS including Customer contracts Industry Codes & Standards, ASME, API, ASTM, NACE, AISC, AWS, etc. Regulatory bodies International Standards(e.g. ISO 9001, API Q1) US Statutes and regulations (e.g. OSHA, EPA, HIPAA) Other international laws Local hiring requirements Civic/Community Recruiting/Internship programs Support for community charitable organizations Contracts including Legal, regulatory and other requirements are identified and assessed as part of the proposal review process and form part of TU, Inc contractual obligation with the client. Customers Such requirements are accessed electronically where possible from their originating sources, and verified periodically as appropriate to the project. Client Onsite Audits Reliable Products delivered on time Employment Objective Agreements; safe work environment; management Employees communications Contractors providing Employment Agreements; safe work environment, corporate/site services to the organization communications EPA Industrial Waste Permits (Class C), SWPPP Shareholders Expected ROI; Communications Purchase Orders, Terms & Conditions, pre-qualification, audits, product Vendors or intercompany alerts/updates, ITP or other client designated inspection where specified partners by contract 9001:2015 Transition 7

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