National Highway Sector Schemes for Quality Management in Highway Works

Transcription

1 National Highway Sector Schemes for Quality Management in Highway Works 5B For the Supply, Installation, Maintenance and Repair of Bridge Parapets ISO 9001: 2008 Published by the Sector Scheme Advisory Committee for Parapets for Vehicle Restraint Systems (SSACVRS) March 2017 Issue 8 Page 1 of 60 NHSS 5B

2 5B for the Installation of Parapets for Vehicle Restraint Systems DOCUMENT CONTROL Issue Statement Issue Date UKAS 1 November 03 UKAS 2 August 04 UKAS 3 April 05 UKAS 4 August 07 UKAS 5 June 08 UKAS 6 September 13 Issue 7 Issue 8 January 2017 March 2017 As of 01 March 2017 NHSS2B and NHSS5B will merge into one single document, NHSS10B Issue Statement NHSS10B Issue 1 [9001:2015] to be issued March 2017 Revisions It is the committee s policy that the issue of any revision to this document shall be the issue of the full document rather than individual pages; the following data gives information where changes have been made to the original document. For UKAS 7 and subsequent editions revised/added/deleted text has been annotated. An example has been given below: This NHSS is one of the series of NHSSs, which are bespoke integrated management schemes within an ISO 9001:2008 framework that have been developed to interpret BS EN ISO 9001:2008 as it applies to a particular activity/industry within the United Kingdom. August 2004 Implementation of UKAS issue 2 added Section 3 definition of parapet installer and lead parapet installer revised, definition for parapet operative added. Section 4 Introductory foreword modified Clause sub clause (ii) modified, new sub-clause (iv) added. Clause sub clause (iv) extended Appendix C Revised to reflect available training options and proposed developments Appendix F updated April 2005 Implementation of UKAS issue 3 added Introduction amended to reflect changes made to document Scope clarified in respect of cast in place parapets Clause 4.1 expanded to include requirements for registration Clause 5.6 amended to align with SSD 5A March 2017 Issue 8 Page 2 of 60 NHSS 5B

3 Clause 7.1 expanded to integrate management plans Clause Note added regarding verification of technical requirements Clause 7.4 clarified and note added relating to reuse of existing anchorage systems Appendices C, F and J1 amended Appendix G Clause 3.2 deleted Appendix K added August 2007 Introduction 1. Scope Terms & Definitions removal of a lead parapet installer, amendment to Vehicle Parapet, addition of System Promotor, SSACRRS and VRS/RRS 4.1 General Requirements Control of Records 5.5 Responsibility, Authority and Communication Competence Awareness and Training 7.3 Design and Development Appendix C Appendix D added Appendix H Appendix K amended Appendix L added June 2008 Appendices C, G, H, J2, K & L updated Appendix G1 and M added September 2013 Implementation of UKAS issue 6 added Revisions Contents Composition of SSAC Copyright Selection of Certification Body Introduction 1.Scope 2.Normative reference 3.Terms and definition FISS/CSCS 4.1 updated 5.1 updated 5.2 updated 5.3 updated 5.5 updated 5.6 updated with sub-sections and updated amended 6.3 updated interpretation provided updated interpretation provided 7.4 updated Appendix B title amended, additional text added, references to ISO 9001 updated and note added Appendix C1 Appendix G Appendix G1 Appendix J1 March 2017 Issue 8 Page 3 of 60 NHSS 5B

4 Appendix J3 Appendix K Appendix L Appendix N Appendix O new/added October 2014 Implementation of UKAS issue 7 added revisions Document Title Composition DRDNI added Corresponding Members Selections of Certification Body Implementation of Issue UKAS 7 Introduction Interpretation of BS EN ISO 9001: Scope 3. Terms and definitions 4 to 8. Quality Management Systems (i) & (ii) Competence, awareness and training (i), (ii), (iii), Parapet Installer, Parapet Operative, and Structure of the installation team for parapets (i), (ii) & (iii) (i) Appendix A: Requirements for Quality Plans Appendix B: Bibliography and Associated Documents Appendix C: Training Requirements 1A) Appendix G: The Role of the Certification Bodies and Assessor Competence (v) 3.5 (ii) & (iii) Appendix G1: GUIDANCE TO ASSESSORS AND OTHER AUDITORS COMPETENCIES REQUIREMENTS FOR NATIONAL HIGHWAY SECTOR SCHEME 5B - Installation of Parapets for Road Restraint Systems General Information B) Appendix M: GUIDANCE FOR WORK WHICH INCLUDES CORROSION PROTECTION OF FERROUS MATERIALS BY INDUSTRIAL COATINGS 3. Appendix O: HOW TO REGISTER THE SCHEDULE OF SUPPLIERS 5. March 2017 Issue 8 Page 4 of 60 NHSS 5B

5 January amended Appendix C replaced Appendix J1 replaced Appendix J2 replaced Appendix L (Road Death Investigation replaced Only) Appendix O replaced March amended March 2017 Issue 8 Page 5 of 60 NHSS 5B

6 CONTENTS Page No. COMPOSITION OF SECTOR SCHEME ADVISORY COMMITTEE, EXCLUSION OF LIABILITY AND SELECTION OF CERTIFICATION BODY IMPLEMENTATION 9 INTRODUCTION 11 INTERPRETATION OF BS EN ISO 9001: SCOPE NORMATIVE REFERENCE TERMS AND DEFINITIONS to 8. QUALITY MANAGEMENT SYSTEM REQUIREMENTS 15 APPENDIX A REQUIREMENTS FOR QUALITY PLANS 25 APPENDIX B BIBLIOGRAPHY and ASSOCIATED DOCUMENTS 26 APPENDIX C TRAINING REQUIREMENTS 28 APPENDIX D EXAMPLE REGISTER OF PARAPET INSTALLERS 31 APPENDIX E REQUIREMENTS FOR THE CONTROL OF MONITORING AND MEASURING DEVICES APPENDIX F LIST OF CERTIFICATION BODIES 33 APPENDIX G THE ROLE OF THE CERTIFICATION BODY 34 APPENDIX G1 GUIDANCE TO ASSESSORS AND OTHER AUDITORS COMPETENCIES REQUIREMENTS APPENDIX H ORGANIZATION ACCEPTANCE 46 APPENDIX J1 FEEDBACK 47 APPENDIX J2 COMPLAINTS TO CERTIFICATION BODIES 48 (09 /13) APPENDIX J3 FEEDBACK TO CLIENT BODIES ON POLICING OF NATIONAL HIGHWAY SECTOR SCHEME REGISTRATION APPENDIX K THE INTERPRETATION OF CERTIFICATES ISSUED BY CERTIFICATION BODIES APPENDIX L GUIDANCE TO CLIENTS APPENDIX M GUIDANCE FOR WORK WHICH INCLUDES CORROSION PROTECTION OF FERROUS MATERIALS BY INDUSTRIAL COATINGS APPENDIX N NOT USED APPENDIX O HOW TO REGISTER ON THE SCHEDULE OF SUPPLIERS March 2017 Issue 8 Page 6 of 60 NHSS 5B

7 COMPOSITION OF SECTOR SCHEME ADVISORY COMMITTEE, EXCLUSION OF LIABILITY AND SELECTION OF CERTIFICATION BODY COMPOSITION OF SECTOR SCHEME ADVISORY COMMITTEE a) FULL MEMBERS (04/13) Association of Directors of Environment, Economy, Planning and Transport (ADEPT) [formerly CSS, County Surveyors Society] (03/17) Association of Fencing Industries (AFI) Lantra (10/14) Road Service (Northern Ireland) (DRDNI) Society of Chief Officers of Transportation in Scotland UK Steel Association Vehicle Restraint Manufacturers Association b) 09/13 CORRESPONDING MEMBERS HSE Association of Public Service Excellence Transport Scotland Welsh Assembly Government NHSS 5B Accredited Certification Bodies March 2017 Issue 8 Page 7 of 60 NHSS 5B

8 EXCLUSION OF LIABILITY The SSACP: 1 have and accept no liability whatsoever for any failure of any system assessed under the SSACP document or for the quality, fitness for purpose, or safety of any product or service which is subject of such assessment, 2 do not provide any representation or warranty as to any aspect of any such system, product or service, and 3 hereby expressly exclude all and any liability or responsibility (however alleged to arise) for or in connection with the provision of any service or product or any use of any product, all and any such, liability or responsibility attaching exclusively to the producer (or user as the case may be) thereof. COPYRIGHT 09/13 SSACP Permission is granted to reproduce and distribute uncontrolled copies of this document subject to the restriction that the complete document must be copied without alteration, addition or deletion. 09/13 This is subject to material not being used in a derogatory manner or in a misleading context. The source of the material must be acknowledged as SSACP copyright and the title of the document must be included when being reproduced as part of another publication or service. SELECTION OF CERTIFICATION BODY Prospective companies seeking registration under this scheme should ensure that they engage a certification body specifically accredited to assess against the requirements of this SSD. Specifiers, consultants, engineers etc. that require confirmation of compliance with the contract specification in respect of the supply of products/materials should confirm the current status of the quality assurance certificate issuer and that specific reference is made to this Sector Scheme. It is important to note that due to the specific requirements for assessor competence required by this Sector Scheme a technical expert may be nominated by the Sector Scheme Advisory Committee to assist UKAS in the assessment of Certification Bodies as described in Appendix G. (10/14) Alternatively, where the prospective company already has registration to ISO 9001 from a UKAS accredited CB that is not accredited by UKAS for assessing against this document; UKAS have advised that it will be acceptable for the technical assessment against this document to be carried out by another UKAS accredited CB that has accreditation to this scheme (see Appendix K). March 2017 Issue 8 Page 8 of 60 NHSS 5B

9 Implementation of Issue UKAS 1 This sector scheme document replaces the previous requirement for bridge parapets through accepted certification body schemes to BS EN 9002:1994. To enable companies and certification bodies to amend their procedures in accordance with this sector scheme document, a transition period of 12 months from the issue date (Nov 2003) of this document will apply (ie the document will be implemented by Dec 2004). Implementation of Issues UKAS 2 and 3 These editions of the sector scheme documents are to be implemented from the date of publication on the UKAS website, but remain subject to the implementation date requirements of issue UKAS 1. Implementation of Issue UKAS 4 This edition of the sector scheme document is to be implemented from the date of publication on the UKAS web site. Implementation of Issue UKAS 5 This edition of the sector scheme document is to be implemented from the date of publication on the UKAS web site. Implementation of Issue UKAS 6 (i) This edition of the sector scheme document is to be implemented from the date of publication on the UKAS web site for assessments in accordance with BS EN ISO 9001:2008. (ii) Assessments against the previous issue will continue to be valid until the following assessment is carried out by the accredited CB (see notes below). Note 1: Following publication of the document the organization should implement the changes in time for their surveillance visit or assessment visit by the CB. Note 2: The CB should assess the organization against the latest edition of the scheme within 14 months of its publication. Note 3: Where the surveillance/assessment visit of an organization occurs within 2 months of the publication of a revision, such assessment maybe undertaken against the previous edition subject to compliance with Note 2 above. This NHSS 5B document is date specific; however, the Organization shall have procedures in place to ensure that the latest version is always available. Organizations should be aware that utilisation of the internet search engines may result in out of date references being identified/called up. Implementation of Issue 7 (i) This edition of the sector scheme document is to be implemented from the date of publication on the UKAS web site for assessments in accordance with BS EN ISO 9001 latest issue. March 2017 Issue 8 Page 9 of 60 NHSS 5B

10 (ii) Assessments against the previous issue will continue to be valid until the following assessment is carried out by the accredited CB (see notes below). Note 1: Following publication of the document the Organization should implement the changes in time for their surveillance visit or assessment visit by the CB. Note 2: The CB should assess the organization against the latest edition of the scheme within 14 months of its publication. Note 3: Where the surveillance/assessment visit of an Organization occurs within 2 months of the publication of a revision, such assessment maybe undertaken against the previous edition subject to compliance with Note 2 above. Note 4: This NHSS 5B document is date specific; however, the Organization shall have procedures in place to ensure that the latest version is always available. Organizations should be aware that utilisation of the internet search engines may result in out of date references being identified/called up. Implementation of Issue 8 (i) This edition of the sector scheme document is to be implemented from the date of publication on the UKAS web site for assessments in accordance with BS EN ISO 9001 latest issue. (ii) Assessments against the previous issue will continue to be valid until the following assessment is carried out by the accredited CB (see notes below). Note 1: Following publication of the document the Organization should implement the changes in time for their surveillance visit or assessment visit by the CB. Note 2: The CB should assess the organization against the latest edition of the scheme within 14 months of its publication. Note 3: Where the surveillance/assessment visit of an organization occurs within 2 months of the publication of a revision, such assessment maybe undertaken against the previous edition subject to compliance with Note 2 above. Note 4: This NHSS 5B document is date specific; however, the Organization shall have procedures in place to ensure that the latest version is always available. Organizations should be aware that utilisation of the internet search engines may result in out of date references being identified/called up. March 2017 Issue 8 Page 10 of 60 NHSS 5B

11 INTRODUCTION 1 This Sector Scheme Document (SSD) relates to the quality management system requirements for the installation, repairs, maintenance and modifications (including attachments) of vehicle restraint systems (parapet) for bridges, retaining walls and other structures to provide vehicle restraint systems. The companion Sector Scheme Document for the manufacture and supply of parapets (scheme 5A) should be read in conjunction with this document. In order to retain the integrity of the vehicle restraint system (parapet), proposals for repairs, modifications and attachments should be referred back to the manufacturer for systems conforming to BS EN The scheme needs to be read in conjunction with BS EN ISO 9001:2008 and BS EN 1317 for vehicle restraint systems. The scheme does not supersede or amplify either of these standards. A separate sector scheme for the supply, installation and repair of road restraint systems, Scheme 2B, provides guidance in respect of permanent and temporary road restraint system (barriers) 3 (10/14) In using this Sector Scheme users shall use best practice such as specifying any other relevant highway sector scheme as appropriate to the nature of the work being undertaken (e.g. NHSS 12A, B and D for Temporary Traffic Management measures). 4 (10/14) Appropriate materials for the repair of pre BS EN 1317 parapet systems must be supplied by an approved NHSS 5A company and installed by appropriately trained and competent NHSS 5B installers. 5 (10/14) Organizations must ensure that they obtain the relevant specification applicable to an individual installation, repair, maintenance or modification contract. In particular, the Specification of Highway Works (see associated Notes for Guidance) are subject to change at short notice and within short periods of time. See also notes in Appendix B regards the issue of Interim Advice Notes (IANs) by the Highways Agency or its successor body(ies). 6 The Document is a live document with the Advisory Committee meeting at least once each year to develop it as appropriate. Those using the document should always ensure that they have the current version of the document by checking on UKAS website ( or by contacting any of the certification bodies accredited by UKAS for this scheme. 7 A list of registered companies can be found on the Schedule of Suppliers website 8 (10/14) Lantra host the website of Organizations that are registered to National Highways Sector Schemes. Upon successful registration by an appropriately accredited Certification Body an Organization is required to record their registration to this sector scheme on to the Schedule of Suppliers website /immediately following confirmation of their accreditation to the sector scheme from the certification body and thereafter annually. Information on how to register is included in Appendix O of this document. 9 (12/12) Scheme Contact and Feedback Any observations or complaints relating to the operation of this document and the scheme should be addressed using the procedures given in Appendices J1, J2 or J3 as appropriate. Appendix J1 is to be used for observations and general queries concerning the document and general feedback. Appendix J2 relates to the assessment process carried out by Certification Bodies. Appendix J3 relates to policing of the scheme. March 2017 Issue 8 Page 11 of 60 NHSS 5B

12 INTERPRETATION OF BS EN ISO 9001: SCOPE (10/14) This schedule contains requirements for quality management systems to BS EN ISO 9001: 2008 for Organizations undertaking the supply, installation, repair, maintenance and modification of new vehicle restraint systems (parapet) conforming to BS EN 1317 for bridges, retaining walls and other highway structures. It is also applicable to the repair, modification and refurbishment of existing parapets. The parapets will form a vehicle restraint system (or part of a vehicle restraint system), which may include additional protection and restraint for pedestrians and other road users. This document interprets the requirements of BS EN ISO 9001: 2008 where relevant and shall be read and implemented in compliance with that standard, it does not supersede/override the requirements of the standard. The SSD shall be referenced on the Certificate of Registration issued by the Certification Bodies (See Appendix K) 2. NORMATIVE REFERENCE The following normative documents contain provisions which constitute provisions of BS EN ISO 9001:2008: BS EN ISO 9000:2005 Quality Management Systems Fundamentals and Vocabulary BS EN ISO 9004:2009Quality Management Systems Managing for the sustained success of an organization. A quality management approach. BS EN :2007 plus A1:2008 plus A2:2012 Road Restraint Systems Product requirements and evaluation of conformity for road restraint systems. (08/12) 3. TERMS AND DEFINITIONS For the purpose of this Sector Scheme Document the following definitions shall apply. Anchorages Certification of Registration Client The method by which the parapet is securely attached to a structure. Anchorages must be capable of resisting without damage all loads which the vehicle parapet will transmit to the structure up to and including failure see 7.3. A certificate issued by a UKAS accredited Certification Body certifying that the holder operates a Quality Management System complying with BS EN ISO 9001: 2008 and this document. The body for which the work is being carried out, e.g. the Highway Authority and/or its nominated representative. Contract Specification i) For example, Manual of Contract Documents for Highway Works: Volume 1 Specification for Highway Works. ii) Contract Specific Appendices iii) The Contract Drawings. CPCS Customer Construction Plant Certification Scheme The body and/or its nominated representative engaging the Organization. (The main contractor where the Organization is a sub-contractor.) March 2017 Issue 8 Page 12 of 60 NHSS 5B

13 (08/12) FISS/CSCS Card Fencing Industry Skills Scheme/Construction Skills Certification Scheme. A card issued by the committee of the FISS/CSCS joint scheme. See Appendix C. A CSCS card is not an acceptable alternative to the FISS/CSCS card. (10/14) Maintenance The preservation of an asset. (10/14) Organization The body responsible for the installation, repair, maintenance or modification of vehicle restraint systems (parapet) or components thereof. (10/14) Organization s Manager The person named in the Organization s Quality Plan as having managerial responsibility for installation, repair, maintenance or modification operations. (10/14) Parapet Installer A person who is so designated by the Organization and has successfully completed an appropriate training course and competency assessment (see clause 6.2.2) for the type(s) of vehicle restraint system (parapet) being installed and has the appropriate experience as described in this SSD and holds the relevant FISS/CSCS card. (10/14) Parapet Operative A person who works under the control of a Parapet Installer but who may not have completed the appropriate training course and competency assessment requirements described in clause Pedestrian Parapet Quality Plan Pedestrian or other road users restraint system (along a bridge or on a retaining wall or similar structure), which is not intended to be used as a road restraint system. The document setting out the specific quality practices, resources and sequence of activities relevant to the contract. (10/14) Repair Restoration of minor broken, damaged or failed component(s) to the required specification. NB: This does not include removal and replacement of foundations or significant replacement of either part or complete installation(s). Road Restraint Systems Vehicle restraint system and pedestrian restraint system used on the road. (08/12) Shall (08/12) The term shall is used in this document to indicate those provisions which are mandatory. 09/13 Should The term should is used in this document to indicate recognised means of meeting the requirements of the standard (ISO 9001). An Organization can meet these in an equivalent way provided this can be demonstrated to a Conformity Assessment Body (CAB) (Certification Body). March 2017 Issue 8 Page 13 of 60 NHSS 5B

14 Specification for Highway Work (SHW) SSACP SSACRRS DfT Manual of Contract Documents for Highway Works Volume 1: The Specification for Highway Works (and any subsequent amendments) published by The Stationery Office. Sector Scheme Advisory Committee for Parapets Sector Scheme Advisory Committee for Road Restraint Systems (10/14) Supply Make available parts or services in accordance with the requirements of the contract. System Promotor The company holding the initial type approval for the road restraint system (parapet) and/or pedestrian parapet. (08/12)) UKAS United Kingdom Accreditation Service or any equivalent International Accreditation Forum (IAF) Multi-Lateral Agreement (MLA) signatory with a scope which includes the NHSS. (10/14) Vehicle Restraint System Vehicle restraint system declared by a manufacturer as conforming to BS EN 1317 for installation on the edge of a bridge or on a retaining wall or similar structure where there is a vertical drop, and which may include additional protection and restraint for pedestrians and other road users (combined vehicle/ pedestrian parapet). *See Construction Product Regulations (Regulation (EU) No.305/2011 of the European Parliament and of the Councils). VRS/RRS Vehicle Restraint Systems/Road Restraint Systems. March 2017 Issue 8 Page 14 of 60 NHSS 5B

15 4 to 8 Quality Management Systems Requirements (08/12) 4 Quality Management System (08/12) Introduction (08/12) Paragraph numbers in section 4 to 8 below refer to the relevant paragraph numbers in BS EN ISO 9001:2008 without further qualification. The interpretation given below is to assist in the clarification of the ISO 9001 text, no inference should be made that ISO 9001 requirements are diluted or deleted because of this interpretation. Where no specific interpretation is recorded under a heading this means that it is not considered necessary to provide an interpretation for that clause. (08/12) 4.1 General requirements The Organization shall operate a quality management system to BS EN ISO 9001:2008 and this schedule. The Organization shall have a process in place to register on the Schedule of Suppliers website within 14 days of gaining registration to this scheme and thereafter keep the Organization details up to date with current registration certificate uploaded to the website. (See Appendix O for information). 4.2 Documentation requirements (10/14) General (i) (ii) Quality Plans shall be required for all contracts. When specified in the contract documents or requested, the Organization shall submit a Quality Plan or alternative document as defined in the Contract Specification for acceptance or approval by the Client, as appropriate, prior to commencement of work (See 7.1 and Appendix A). The relevant Quality Plan and standard operating procedures shall be communicated to all relevant employees. The Organization shall have in place auditable processes to identify publication of relevant new documents/standards and implementation requirements (See notes to Appendix B) Quality manual No specific interpretation Control of documents Unless otherwise included in the Organization s processes, project specific procedures are required for the following documentation: Correspondence Delivery notes and certificates of conformity for parapet manufacture, and method statements from parapet supplier Contract Specification Customer order Instructions/method statements to Parapet Installer from manufacturer Methods to ensure the Organization obtain and use amendments to the documents listed in Appendix B Customer variations and instructions Training records and certificates March 2017 Issue 8 Page 15 of 60 NHSS 5B

16 4.2.4 Control of records Unless otherwise included in the Organization s processes, project specific records are required for the following: Organization s drawings Inspection records, on site welding inspection and testing Compliance certification, including compliant stainless steel anchorage system Records of rejected materials Calibration and maintenance records Installation records Contract specific records and all inspection and testing records shall be maintained for a minimum of ten years. 5 Management responsibility 5.1 Management commitment The Organization s policy document shall include support for this NHSS. 5.2 Customer focus Processes for determining customer requirements shall consider the interests of the Client and the product end users, i.e. the general public/travelling public and shall be mindful of the Client s interaction with the end users. This will include processes to minimise disruption to traffic. 5.3 Quality policy The Organization s quality policy statement shall include a statement of commitment to this NHSS. 5.4 Planning No specific interpretation. 5.5 Responsibility, authority and communication The Organization shall have a process in place to register with the Schedule of Suppliers its status in respect to this schedule, within 14 days of gaining registration to this scheme and thereafter keep the Organization s details up to date with current registration certificate uploaded to the website. 5.6 Management review The Organization shall review the Quality Management System to ensure its continuing suitability and effectiveness to meet the requirements of this Sector Scheme at least once every 6 months or on occasions when a significant change in the Contract Specification takes place No specific interpretation No specific interpretation. March 2017 Issue 8 Page 16 of 60 NHSS 5B

17 6 Resource management 6.1 Provision of resources Top management should ensure that the resources are managed in a sustainable fashion, through the implementation of an on-going resource efficiency plan. This plan should include targets for minimising waste disposal and maximising recycling on site practiced to the satisfaction of customers and other interested parties. Consideration should be given to improving the environmental performance of the Organization, through the consideration of the impact of resources on the environment, the impact of waste on the environment, recycling of waste and use of recycled materials. 6.2 Human resources General The training and competency assessment of operatives required by this scheme is aimed primarily at technical competence of personnel. It is intended to provide awareness to carry out work in a safe manner, however it remains the responsibility of the Organization to determine and implement safe systems of work (03/17) Competence, awareness and training Assessment and Qualifications To assess competence within the organization the following criteria should be considered and evidenced; Skills Knowledge Attitude Training Experience For the purpose of this document where you see Parapet Installer they are now known as a VRS Installer. A Parapet Operative is now known as a VRS Labourer. The persons necessary for the effective implementation of the QMS may include the following; Manager Technical manager Inspector Supervisor Contract Supervisor Site manager Installer (parapet) Labourer VRS Labourer (parapet) The organization may also appoint a site manager to lead VRS works on site. The roles of Installer (appointed as Lead Installer) and/or Site Manager may be carried out by the same person and each role shall be documented in the organization s quality plan. March 2017 Issue 8 Page 17 of 60 NHSS 5B

18 For work on permanent installations the organization will decide the gang structure but the ratio shall not exceed 2 VRS Labourers to 1 Installer. It is the responsibility of the organization to appoint a Lead Installer on each site. Note: Gang structure refers to the VRS installation crew only. For example, Plant Operators, Banksmen and other occupations are not part of the VRS installation gang but they must be qualified for the activities they are carrying out. A Criteria for new applicants Lantra NHSS10B skills registration cards will now be combined with the FISS/CSCS card for each level. i) ii) VRS Labourer/Labourer (Green FISS/CSCS card level) VRS Labourer works as a member of the gang installing VRS and shall have successfully completed the following: NHSS10B Foundation Course certificate valid for 2 years contains H&S training Lantra Awards Qualification Level 1 Award in Health and Safety in a Construction Environment 601/1222/0 (or equivalent see FISS/CSCS scheme information booklet), The CITB Operative Touch Screen Test (within 2 years prior to application) VRS Installer (Blue FISS/CSCS card level) VRS Installer is competent to install specific VRS and shall have successfully completed the following: NHSS10B Foundation Course NHSS10B Installer Course certificate valid for 2 years At least one product specific training course or NPSBS course approved by Lantra (permanent systems only) The CITB Operative Touch Screen Test (within 2 years prior to application) Lantra Awards Level 2 Diploma in Work-based Fencing VRS route 600/6521/7 or equivalent Installers must have current and valid training for each proprietary system they install. For systems that installers are not qualified to install they may only work as a VRS Labourer on those systems. iii) VRS Lead Installer VRS Lead Installers shall be appointed by the organization (no additional card issued). As well as having Installer qualifications the appointed person shall have the appropriate skills as follows: Experience Leadership skills Communication skills Competence to check and verify correct installation March 2017 Issue 8 Page 18 of 60 NHSS 5B

19 B Criteria for other Personnel and Renewals i) Training and assessment of competence and renewals shall be carried out in accordance with the FISS/CSCS Scheme booklet ii) Note 1: White cards will be withdrawn and further updates to allow for industry changes will be issued as part of a plan. This plan must be available as a progression route by Note 2: Where applicants hold other cards or qualification (e.g. from a state other than England), the organisation shall establish the competency equivalence of such qualifications and advice should be sought from the appropriate Sector Skills Council or issuing/awarding body of recognised qualifications or the administrator of the embedded skills scheme as to the equivalence of the qualification to meet the described competency and knowledge described in this sector scheme document. iii) iv) The organization shall create and maintain a register of employees record of training and assessment of competence for each employee. Whilst working at highway construction sites employees shall carry a skills registration card that details their qualifications for competency at all times. This card will include an identification photograph. v) (08/12) Anchorage installation Where drilled-in resin bonded anchorages are used these shall only be installed by personnel with product specific knowledge and training. The Organization shall provide evidence of their installer s competence to install the anchorage system selected. Such evidence may include having undertaken training and assessment to the satisfaction of both the manufacture and supplier of the anchors and parapet system and received traceable qualification documentation to substantiate such training and competency to the satisfaction of the Certification Body Assessor. (08/12) (09/14) Where required in the contract, drilled in anchorages shall be subject to proof testing to confirm that the installation has been carried out correctly. (see 7.5.1(i) for a typical specification. Cradle anchorages will only be cast in. This will normally be the responsibility of the main contractor who should install cradle anchorages in accordance with the design requirements relevant to the road restraint system (parapet). 6.3 Infrastructure The process for determining, providing and maintaining the infrastructure needed to achieve product conformity should include consideration of resource efficiency issues as described in paragraph 6.1 above. 6.4 Work environment No specific interpretation. March 2017 Issue 8 Page 19 of 60 NHSS 5B

20 7 Planning and product realization 7.1 Planning of product realization The Organization shall produce a Quality Plan for each contract for approval by the Customer/Client prior to commencement of work. The Quality Plan should not be considered in isolation. An integrated approach should be taken which links the Quality Plan, Environmental Plan, Sustainability Plan and the Health and Safety Plan together. Management of the service as a whole is reliant on quality and hence the contract and the quality element cannot be separated, as one cannot function without the other. The Quality Plan describes the management strategy that sets clear and sustainable performance objectives, delegate s responsibility and establishes lines of communication. The topics are in BS EN ISO for the content of a Quality Plan and this document, in particular reference should be made to Appendix A of this document and Appendix H of the SHW. The Quality Plan may be a largely standard document but must deal with contract specific issues. It shall as a minimum address the topics given in Appendix A. 7.2 Customer related processes Determination of requirements related to the product (i) (ii) (iii) (iv) Processes for determining customer requirements shall consider the interests of the Client and the product end users, i.e. the general public/travelling public and shall be mindful of the Client s interaction with the end users. This will include processes to minimise disruption to traffic, neighbours and other third parties. determination of requirements related to the product should include: Resource efficiency aspect requirements specified by the Customer; Resource efficiency aspect requirements not stated by the Customer but necessary for specified or intended use, where known; statutory and regulatory requirements related to the resource efficiency aspects of the product, including as appropriate compliance with European Licensing regulations (e.g. Driver CPC periodic training). Safe workings methods shall be documented and any deviation from these methods should be advised to the Client. A copy of the risk assessment shall be available on site for inspection by the Client s representative. See Appendix A Review of requirements relating to the product The review processes shall require the Organization to verify with the Customer that the order placed meets the technical requirements included in the Client s Contract Specification. Where irregularities or inconsistencies with the specification, health and safety requirements or other issues are encountered these shall be brought to the attention of the Client for resolution. March 2017 Issue 8 Page 20 of 60 NHSS 5B

21 Matters of a significant nature which arise during the determination and review of requirements shall be considered during the management review and incorporated as necessary into the quality management system. The Organization shall: ensure that the products resource efficiency requirements are defined; review the resource efficiency requirements related to the product prior to supply of the product to the Customer (e.g. submission of tenders, acceptance of contracts or orders, acceptance of changes to contracts or orders); ensure the Organization has the ability to meet the defined resource efficiency targets and requirements Note: Where there is no objective feedback from the Customer, the organization should be proactive and include a standard statement on their order acknowledgement clearly stating that by placing the order the main contractor has checked its suitability against the Client s technical specification Customer communication (i) (ii) The Organization shall have a process in place to record its registration status in respect to this schedule, within 14 days of gaining registration to this scheme on the Schedule of Suppliers and thereafter keep the Organization details up to date with current registration certificate uploaded to the website. Where required, appropriate detailed information shall be provided regarding materials, components, manufacturing details etc. for purposes of: (a) as-built records for maintenance/health and safety requirements. (b) For their own monitoring of the effectiveness/performance of the product. The Quality Plan shall identify what and when relevant information is passed to the customer or their agent. (08/12) 7.3 Design and development (08/12) Any design modifications or changes shall be referred back to the original System Promoter. Note 1: Anchorages in concrete structures will be either cast in as a cradle or post drilled and chemically bonded. Drilled in anchorages shall conform to design specification. Note 2: The design life (durability) of an anchorage should be at least equal to that of the structure into which it is installed. 7.4 Purchasing (10/14) Purchasing process (i) (ii) Vehicle restraint systems (parapet), encompassing all fasteners, anchorages and attachment systems in accordance with BS EN ISO 9001:2008, as required in BS EN , Clause An example of this would be NHSS 5A. The Organization shall establish and maintain procedures to ensure that all materials conform to the Contract Specification. All copies of certification to verify this shall, where specified or on request, be passed to the Client (see Appendix A, Item 7). March 2017 Issue 8 Page 21 of 60 NHSS 5B

22 The Organization shall establish vetting procedures based on the following guidance for the employment of contractors: Sub contractors shall be accredited to this Sector Scheme. The Organization shall establish vetting procedures for the employment of sub contractors. Sub contractors carrying out works included within the scope of this document (see Clause 1 Scope) shall be certificated to this Sector Scheme Labour only sub contractors need not be registered to this Sector Scheme but personnel shall meet the requirements of Purchasing information (09/14) No specific interpretation Verification of purchased product (09/14) For mechanical fasteners, the requirement for Organizations to ensure that the purchased product meets specified purchase requirements may be satisfied by Organizations obtaining mechanical fasteners from a supplier that is registered to NHSS Production and service provision (08/12) Control of production and service provision (i) (10/14) The Organization shall produce method statements for the installation, maintenance, repair, refurbishment or modification of parapets. These shall include, as appropriate, the following: inclusion of details from the manufacturer s installation method statements and safety information site storage details and material delivery programme setting out of post and anchorage positions installation processes activities required during the Contract Maintenance or Defects Period testing and inspection activities (ii) (iii) (09/14) (08/12) Where required site testing of drilled in anchorages shall be carried out in accordance with the contract specification, for example; TD19 and SHW series 400. Site test reports shall be provided to the Overseeing Organisation. Parapets shall be installed throughout their length to the correct line and level. Infill panels when fitted shall present a uniform appearance after fixing.. (08/12) (iv) Parapet installation criteria The installation of complete systems, or individual components of any system approved to BS EN1317, must only be undertaken by companies or individuals that have been authorised by the System Promoter to do so for that particular system. It is a condition that sufficient installation staff have attended and passed a training course devised and administered by the Promoter/Manufacturer of the system and Lantra (See Appendix C and clause above for information). March 2017 Issue 8 Page 22 of 60 NHSS 5B

23 (09/13 (v) Maintenance and Repair Maintenance (including inspection) shall be carried out in accordance with the manufacturers instructions / recommendations. Repair of systems, or individual components of any system attested and verified to BS EN1317, must only be undertaken by companies or individuals that have been authorized by the System Promotor to do so for that particular system (09/14) and conform to the training requirements of paragraph 2 in (iv above) Validation of processes for production and service provision No specific interpretation Identification and traceability The Organization shall implement processes to maintain identification and traceability of parapets or parapet components from receipt from the parapet system manufacturer through to work completion. Details of the parapet identification shall be kept as part of the Contract records Customer property No specific interpretation Preservation of product (i) (ii) Handling and stacking Parapets shall be handled and stacked in such a manner that permanent damage to components and to any temporary or permanent protective treatment is avoided. Any damage sustained shall be made good in accordance with the contract specification, (e.g. SHW Series 1900). Packing and transportation Parapets shall be protected from damage during transportation. Means shall be provided to prevent distortion of the fabrications. All bolts, screws, nuts and washers and any small loose components shall be suitably packed, protected and identified. (iii) Contract specific storage/transportation requirements shall be identified in the Quality Plan. 7.6 Control of monitoring and measuring devices Requirements for measuring and monitoring devices are given in Appendix E. March 2017 Issue 8 Page 23 of 60 NHSS 5B

24 8 Measurement, analysis and improvement 8.1 General No specific interpretation. 8.2 Monitoring and measurement Customer satisfaction No specific interpretation Internal audit Internal audits of the quality management system against this Sector Scheme shall include at least two site visits a year Monitoring and measurement of processes No specific interpretation Monitoring and measurement of product No specific interpretation. 8.3 Control of non-conforming product Non-conforming products shall be precluded or offered for acceptance to the Client. 8.4 Analysis of data No specific interpretation. 8.5 Improvement No specific interpretation. March 2017 Issue 8 Page 24 of 60 NHSS 5B

25 APPENDIX A: REQUIREMENTS FOR QUALITY PLANS The Quality Plan shall include the following. 1. Customer details, name and address, contact details. 2. Definition of the product or service being provided. 3. The structure of the Organization relevant to the contract, including the name of the senior manager responsible, and personnel managing the work. This shall include contact details. 4. Demonstrate the workforce have the relevant qualifications and experience. 5. Programme of work. 6. Contract Specification requirements. 7. (10/14) Processes for receipt and examination of compliance certificates for purchased products (including Declaration of Performance for CE Marked products covered by the Construction Products Regulations and Declaration of Conformity for products CE Marked under other EU directives for purchased products). 8. Processes for production of method statements and forwarding them to the Customer/Client (see also sub clause 7.5.1). 9. Product identification and traceability. 10. Contract specific requirements for storage or transportation. 11. Inspection programme. 12. Records deposition. 13. Processes and procedures for the installation of drilled in anchorages. 14. (10/14) Management control of sub-contractors, including details of the sub-contractor s registration to this Sector Scheme and any other relevant National Highway Sector Scheme. 15. (10/14) Site welfare facilities for staff and reference to H & S plans and/or Risk Assessments. 16. (10/14) Risk Assessments (including assessments against the possible use of the work site for emergency services vehicles, and intrusion by members of the public). 17. (10/14) Any other relevant information relating to the speed restrictions safety requirements, time of working and any other environmental requirements. March 2017 Issue 8 Page 25 of 60 NHSS 5B

26 APPENDIX B: BIBLIOGRAPHY and ASSOCIATED DOCUMENTS This list is not exhaustive, but where the Organization is involved in particular areas, relevant personnel should have access to appropriate and applicable guidance. Organizations should have processes in place to ensure that they are compliant with the current legislation. The list of standards and documents below are date specific, however, the Organization shall have procedures in place to ensure that the latest version is always available. Organizations should be aware that utilisation of internet search engines may result in out of date references being identified /called up. 1. (08/12) 1. The Manual of Contract Documents for Highway Works, and amendments: Volume 1 Specification for Highway Works Volume 2 Notes for Guidance on the Specification for Highway Works Volume 3 Highway Construction Details Volume 4 Bills of Quantities for Highway Works 2. Design Manual for Roads and Bridges (DMRB) (TSO): TD19 (latest edition) Requirement for Road Restraint Systems 3. (08/12) Standards: BS EN 1317 BS EN BS EN Road Restraint Systems Part 1: Terminology and general criteria for test methods Part 2: Performance classes, impact test acceptance criteria and test methods for safety barriers DD ENV Part 4: Barrier Systems: Terminals and Transitions - Performance classes, impact test acceptance criteria and test methods BS EN :2007 plus A1:2008 plus A2:2012 pren BS EN ISO 9000: 2005 BS EN ISO 9001: 2008 (04/13) BS EN ISO 9004: 2009 Part 5: Product requirements, and evaluation of conformity for vehicle restraint systems Part 6: Pedestrian restraint systems, pedestrian parapet Quality Management Systems Fundamentals and Vocabulary Quality Management Systems Requirements Quality Management Systems Managing for the sustained success of an organization. A quality management approach (08/12) BS Structural fixings in concrete and masonry. Method of test for tensile loading (10/14) BS EN A1:2011 Execution of steel structures and aluminium structures. Technical requirements for steel structures Note 1: This list of standards and documents include those that are date specific, however, the Organization shall have procedures in place to ensure that the latest versions are always available (see clause 4.2.3). March 2017 Issue 8 Page 26 of 60 NHSS 5B

27 (10/14) Note 2: Interim Advice Notes (IANS) may be issued as a prelude to inclusion in the MCHW (Vol 1 and 2), the DRMB and/or Chapter 8 by the Highways Agency or its successor body(ies). Organizations must have auditable processes in place to identify when these documents are issued and their implementation date(s). An index of Interim Advice Notes (IANS) is available on the internet ( (10/14) Note 3: It is important that Organizations ensure that they have the relevant issue of the contract documents (this is especially the case for SHW and the NGSHW as these may differ significantly over short periods of time). 4. National Sector Schemes: Scheme 2B Scheme 5A Schemes 12A/12B, 12C and 12D Scheme 3 Scheme 19A Articles/Publications/PubsForCBAccred.asp 5. FISS/CSCS Information Booklet Construction Products Regulations 8. European Licensing Regulations March 2017 Issue 8 Page 27 of 60 NHSS 5B