ATASA 5 th. Workplace Skills. Please Read The Summary. ATASA 5 TH Study Guide Chapter 2 Pages Workplace Skills. 110 Points

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1 ATASA 5 TH Study Guide Chapter 2 Pages Points ATASA 5 th Please Read The Summary

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4 1. The basis for getting a job and keeping it is for yourself, your employer, fellow employees, your customers, and everyone else. (including parents, teachers, and other officials) Trust Respect Integrity

5 2. To be prepared for employment, layout your own employment, which is basically an honest appraisal of yourself and your career hopes with a timetable for reaching goals you set. Story Plan History

6 3. Even if you haven t yet held a job, you have some and talents that can make you a desirable employee. Identifying those skills & talents is a good first step in your job search. Skills Ideas Motives

7 4. Personal skills are also called skills. Working with people, both independently and as a team, following orders, leading others, negotiation and having a caring attitude are examples. Hard Value Added Soft

8 4. Personal skills are also called skills. Working with people, both independently and as a team, following orders, leading others, negotiation and having a caring attitude are examples. Hard Value Added Soft

9 5. A good career has no place for use. Passing drug tests are a requirement for many jobs. Drug Drug Drug

10 6. If you have no driver s or a poor driving record you cannot get or keep an automotive job or any job that ever involves operating things that go. License Contract Resume

11 7. When applying for a job, a and a cover letter are your own personal marketing tools. Resume Application Report Card

12 8. A resume should include: your information, objective, skill set and, experience,, and character. Contact Information, Career Objective, Accomplishments, Work Experience, Education, Character References

13 9. Your resume must be. All information must be. Keep it short (1 or 2 pages) on quality paper. Use words. it & keep it neat. Typewritten, Accurate, Dynamic, Proofread

14 10. A is a respected person who will be glad to tell a potential employer about you. Recommendation Character Reference

15 11. to your references first, before giving names & contact numbers to an employer. Talk Call Text

16 12. When asking for a written reference or a letter of give the person a copy of your resume and let them know what type of job you are applying for. Attendance Performance Recommendation

17 13. Do not send out the same to all potential employers. Tailor it to the job you are seeking. Make it 3 paragraphs, keep it upbeat, & don t start every sentence with I! Cover Letter Resume Transcript

18 14. An employment is a legal document that summarizes who you are. Be prepared to fill one out as the first thing when visiting a potential employer. Bring a pen or pencil. Application Agreement Contract

19 14. An employment is a legal document that summarizes who you are. Be prepared to fill one out as the first thing when visiting a potential employer. Bring a pen or pencil.

20 15. Read the entire job before neatly filling it out. Be honest & fill in all spaces. Application Transcript Resume

21 16. If an employer is interested in you, you will be contacted to come in for an. Grilling Interview Tour

22 17. Learn as much as you can about the business before the interview & think of that you might ask the interviewer to show your interest in the company & the position. Answers Questions Trivia

23 18. To help make a successful interview, know your number, take along a list of your, extra copies of your as well as note paper! Birth Date, Teachers, Transcript Social Security Number, References, Resume Driver s License Number, Friends, Cover Letter

24 19. Show up for an interview on time or even a little. Show up dressed neatly better than the clothes you will work in! Early Late Tardy

25 20. Shake hands & look the interviewer in the as they talk to you. Be enthusiastic! Forehead Feet Eyes

26 21. During an interview, stay away from simple or answers to questions. Be ready to give examples or explanations that show your qualities or skills. Never be negative or use slang, never curse or swear. Yes or No Head Nods Grunts

27 22. Learn from the interview & when you back on it, write down ideas for the next one. What is the value of personal reflection? What is the value of personal reflection? Reflect Reject React

28 23. Within days, write a letter to the interviewer, thanking him or her for the time spent with you. If you don t get the job, send a letter anyhow. This may prompt them to consider you next time. 3 days 5 days 7 days

29 24. If you are offered the job, be ready to discuss & before accepting it. It is better to think about it for a day than to say yes and then change your mind a few days later! Auto Repair Mesa, AZ Complete, Honest, Reliable Mechanics Terms & Conditions Wages & Benefits Vacation & Holidays

30 25. When you accept a job, you are entering into an with the employer that needs to be honored. Make sure you have reliable transportation, clothes & tools fit for the job. Agreement Understanding Big Mess

31 26. You will have to fill out a form (employees withholding allowance certificate form). W 2 W A

32 27. Employers pay you in exchange for your! Most new workers have an hourly wage. Work! Slacking Wasting Time

33 28. As you gain experience, you may be paid a or may go on. Commission, Flat Rate Salary, Flat Rate Hourly, Flat Rate

34 29. Flat Rate is a pay where a tech is paid for the amount of work that he or she does. System Cut Raise

35 30. Flat Rate times are listed in a guide. There are new car (warranty) flat rate times and out of warranty flat rate times about 20% higher to compensate for dirt, rust & other conditions. Parts Labor Union

36 31. time or clock time is paid when a procedure is not in the flat rate guide. Straight Motor Chilton

37 32. benefits are things like health insurance, retirement plans, paid vacations, paid sick days, uniforms and uniform cleaning services, and update training that are added to wages. Dangling Fringe Basic

38 33. The amount you earn is called pay. The amount you take home is called pay. Gross, Net Take Home, Taxable Net, Gross

39 34. Your on the job in the first few weeks will determine how long you stay employed and how soon you will get a raise or promotion. Performance Slacking Wasting Time

40 35. Make sure you arrive to work. Call in early if you will be late or absent Don t Text Message Being Late! On Time! A little Late Tardy

41 36. Once you are at work: 1) be cheerful & with those around you, 2) do not spend a lot of time or texting when you should be working, 3) find out what is expected of you & do your, 4) if you are not sure, 5) be willing to. Cheerful & Cooperative, No Talking or Texting Do Your Best, Ask If You Are Not Sure Be Willing To Learn

42 37. When you become an employee, you sell your,, &. Time, Skills, Efforts Self, Attitude, Skill Set Time, Attitude, Demeanor

43 38. Your employer has the responsibility to provide &, a & work environment, fair wages for a fair days work, benefits if you are eligible to receive them, opportunity & treatment with a chance to succeed/advance. Instruction, Supervision, Clean & Safe, Fair Wages, Guidance, Dirty & Dangerous, Unfair Bathroom, Supervision, Fair & Balanced, Nice

44 39. You have responsibilities as the employee: 1) be regular in, 2) arrive every day, 3) follow, 4) work well with others as a, 5) be answering for your behavior & work habits, 6) be, 7) be, acting in the best interests of your employer both on and off the job. Attendance, On time, Directions, Team, Responsible, Productive, Loyal Attendance, Tardy, Others, Group, Honest, Productive, A Joker Attendance, On Time, The Book, Team, Irresponsible, A Slacker, Dishonest

45 40. Effective communications include,, &. Listening, Reading, Speaking, Writing

46 41. Proper telephone is also important answering properly, listening, and talking. Answering Finesse Etiquette

47 42. Every day on the job you will have to. When you do write work orders, reports or other things, be clear, concise, complete, grammatically correct, and use complete sentences. Write Write Write

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55 43. It is important for you to realize that a major part of communication is, which includes such things as body language, tone, facial expression, eye contact & gestures. Nonverbal Spoken Signed

56 44. When diagnosing an automotive problem are able to locate the cause of the problem by responding to what is known, not what is supposed! Wild Guessers Critical Thinkers Gear Heads

57 45. Critical thinkers solve problems in an way and do not depend on chance. They problem solve & make good decisions by observing what is happening and what is not happening. Guesswork Orderly Insane

58 46. defines one of the major duties of a technician. It is a way of looking at systems that are not functioning properly and finding out why. (also called trouble shooting) Repair & Service Maintenance Diagnosis

59 47. Flow charts and based diagnostic charts focus on the definition of a problem and offer a list of possible causes. Some even guide you through a step by step diagnostic process. Symptom Complaint Concern

60 48. A simple version of a problem solving process it the 3 C s of Complaint, Cause, & Correction. That will somehow include: 1) gathering about the problem, 2) that the problem exists, 3) defining what the problem is and it occurs, 4) researching all available info, 5) isolating the problem by, 6) the cause, & finally 7) making the, verifying full operation of the system before returning it to the customer. Information, Verifying, When, Testing, Pinpointing, Repair Data, Knowing, How, Guessing, Guessing Again, Installing Parts Information, Knowing, Exactly How, Stabbing, Scratching Your Head, Giving Up

61 49. Your professionalism is also evident by how you cope and react to. Change Stress The Boss

62 50. When you are, either by something at work or in your personal life, it is difficult to be a productive worker. Stressed Relaxed Confused

63 51. It s responsibility to identify what you can do to change the situation causing you stress. Your Responsibility Your Responsibility Your Responsibility

64 52. If you have to resign a position, do it. A letter of resignation is best. Immaturely Angrily Professionally

65 If you are let go or fired for reasons that you are responsible for

66 53. Giving weeks notice to an employer in writing prior to your leaving the job is proper etiquette. 4 weeks 2 weeks 3 weeks

67 54. A letter of should also thank the employer for the opportunity to work for them and also for the personal & professional growth experiences they provided for you. Application Acceptance Resignation

68 55. Employees also have responsibilities to their workers, to cooperate & care about them. Fellow Permanent Temporary

69 56. Your responsibility is more than simply doing your job, it includes interpersonal relationships and:

70 Suggesting that will make the business more successful. Improvements Cuts Green Things

71 Having a positive. Attitude Impact Wage

72 Working with other team members to achieve goals. Boss s Common Global

73 the thoughts and opinions of your fellow workers & your employer. Respecting Ignoring Questioning

74 Exercising and for the benefit of the business. Give & Take Back & Forth To & From

75 Value individual. (That s appreciating differences in individuals.) Adversity Travesty Diversity

76 Responding to both and in a professional way. Praise & Criticism Learning & Earning Males & Females

77 Providing constructive and to others. Praise & Criticism Learning & Earning Comments & Jokes

78 Channel and control reactions to situations. Rembrandt Physical Emotional Cognitive

79 Resolve in a professional way. Conflicts Arguments Small Wars

80 Identify and react to any or. Intimidation or Harassment Unkindness or Teasing Torture or Employee Theft

81 57. Good are important for all members of a work team. Public Relations Interpersonal Relations Customer Relations

82 58. Listen and communicate. Be and organized when dealing with customers on the telephone. Be as as you possibly can. Present yourself as a. Act appropriately and watch your. Respect the you are working on they are the second largest expense a customer has! Clearly, Polite, Honest, Professional, Language, Vehicles Uninterested, Condescending, Dishonest, Unprofessional, Language, Vehicles Wisely, Impolite, Underhanded, Slacker, Language, Vehicles

83 59. Showing respect & being courteous to customers leads to customers. Loyal One Time New