Summary Category Scores vs. Benchmark UC OVERALL [W] (N=8,096) vs. TOWERS WATSON U.S. NATIONAL NORM (N=160,605)

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2 Summary Category Scores vs. Benchmark vs. TOWERS WATSON U.S. NATIONAL NORM (N=160,605) Categories Ranked By Difference Supervision Working Relationships Engagement Career Development Communication Performance Management Image/Brand Organizational Change Favorable Scores Differences From Benchmark Red / Green Difference Bars are statistically significant

3 Top 5 Items vs. TOWERS WATSON U.S. NATIONAL NORM (N=160,605) Top 5 Differences From Benchmark Favorable Diff Neutral Midpoint Unfavorable SUPERVISION: My supervisor helps me make time to participate in training and development activities * * SUPERVISION: Please indicate the extent to which you agree with the following statements about your supervisor: Effectively deals with poor performers * * SUPERVISION: Please indicate the extent to which you agree with the following statements about your supervisor: Listens carefully to different points of view before coming to conclusions * * 9 21 ENGAGEMENT: My work schedule allows sufficient flexibility to meet my personal/family needs * 7 * 4 12 CAREER DEVELOPMENT: I believe I have the opportunity for personal development and growth at UC * 5 * * indicates a statistically significant difference

4 Bottom 5 Items vs. TOWERS WATSON U.S. NATIONAL NORM (N=160,605) Bottom 5 Differences From Benchmark Favorable Diff Neutral Midpoint Unfavorable PERFORMANCE MANAGEMENT: I feel UC does a good job matching pay to performance * * ORGANIZATIONAL CHANGE: Generally, recent major organizational changes at UC have been: Well communicated 42-23* * ORGANIZATIONAL CHANGE: Generally, recent major organizational changes at UC have been: Well planned 33-19* * COMMUNICATION: I feel able to openly and honestly communicate my views upwards * * 9 33 IMAGE/BRAND: UC is highly regarded by its employees * * * indicates a statistically significant difference

5 Summary Category Scores vs. Benchmark vs. TOWERS WATSON GLOBAL UNIVERSITIES STAFF COMPOSITE (N=6,539) Categories Ranked By Difference Favorable Scores Differences From Benchmark Performance Management 73 2 Supervision 64-3 Working Relationships 66-6 Career Development Engagement Communication Image/Brand Category cannot be compared to this Benchmark Red / Green Difference Bars are statistically significant

6 Top 5 Items vs. TOWERS WATSON GLOBAL UNIVERSITIES STAFF COMPOSITE (N=6,539) Top 5 Differences From Benchmark Favorable Diff Neutral Midpoint Unfavorable ENGAGEMENT: My work schedule allows sufficient flexibility to meet my personal/family needs * 4 * 4 12 PERFORMANCE MANAGEMENT: I think my performance on the job is evaluated fairly CAREER DEVELOPMENT: I believe I have the opportunity for personal development and growth at UC SUPERVISION: My supervisor gives me regular feedback on my performance SUPERVISION: My supervisor communicates effectively. 71-2* * * indicates a statistically significant difference

7 Bottom 5 Items vs. TOWERS WATSON GLOBAL UNIVERSITIES STAFF COMPOSITE (N=6,539) Bottom 5 Differences From Benchmark Favorable Diff Neutral Midpoint Unfavorable IMAGE/BRAND: UC is highly regarded by its employees * * ENGAGEMENT: There is usually sufficient staff in my department to handle the workload * * 8 49 CAREER DEVELOPMENT: UC provides people with the necessary information and resources to manage their own careers effectively * * ENGAGEMENT: At the present time, are you seriously considering leaving UC? 59-12* * 23 ENGAGEMENT: I would recommend UC as a good place to work * * * indicates a statistically significant difference

8 Items By Category vs. 2 Benchmarks Category 1: Career Development Favorable? Unfavorable Favorable Difference From Benchmarks 1. I believe I have the opportunity for A personal development and growth at UC. B * 68* * 11* 20 5 * C * 73 * 9* 18* UC provides people with the necessary A information and resources to manage their own careers effectively. B * 64* * * 15* 21* * C * 64* * * 15* 21* * 14. I am confident I can achieve my personal A career objectives with UC. B * 66* * * 18* 16* * C 18. My UC campus/location is doing a good A job of planning for management succession. B * 41* * 27 32* * C Legend Key Driver Item A. B. TOWERS WATSON U.S. NATIONAL NORM (N=160,605) * indicates a statistically significant difference Red / Green Difference Bars are statistically significant C. TOWERS WATSON GLOBAL UNIVERSITIES STAFF COMPOSITE (N=6,539)

9 Items By Category vs. 2 Benchmarks Category 2: Communication Favorable? Unfavorable Favorable Difference From Benchmarks 2. UC does an excellent job of keeping employees informed about matters affecting us. A B * 67 69* * * 11 11* 23 20* -2-2 * C * * 76* * 9* 14* * 10. I feel able to openly and honestly A communicate my views upwards. B * * 75* * 8* 18* * C Legend Key Driver Item A. B. TOWERS WATSON U.S. NATIONAL NORM (N=160,605) * indicates a statistically significant difference Red / Green Difference Bars are statistically significant C. TOWERS WATSON GLOBAL UNIVERSITIES STAFF COMPOSITE (N=6,539)

10 Items By Category vs. 2 Benchmarks Category 3: Engagement Favorable? Unfavorable 3. I feel motivated to go beyond my formal A job responsibilities to get the job done. B * * 88* * 7* 6* -4-4 * C Favorable Difference From Benchmarks 11. UC inspires me to do my best work. A B * 72* * * 13* 15* * C 15. I am satisfied with my involvement in A decisions that affect my work. B * 68* * 10 22* -7-7 * C * 67* * 10 23* -7-7 * 19. I have the equipment/tools/resources I A need to do my job effectively. B * 76* * 7 17* -3-3 * C * * 78* * 5* 17* -5-5 * Legend A. B. TOWERS WATSON U.S. NATIONAL NORM (N=160,605) * indicates a statistically significant difference Red / Green Difference Bars are statistically significant C. TOWERS WATSON GLOBAL UNIVERSITIES STAFF COMPOSITE (N=6,539)

11 Items By Category vs. 2 Benchmarks Category 3: Engagement Favorable? Unfavorable Favorable Difference From Benchmarks 21. There is usually sufficient staff in my A department to handle the workload. B * 57* * * 9* 34* * C * 56* * 8 35* * 23. My work schedule allows sufficient A flexibility to meet my personal/family B * * 77* * 6* 17* 7 needs. * C * * 80* * 5* 14* 4 * I would recommend UC as a good place to A work. B * * 79* * 11* 11* -5-5 * C * * 85* * 10* 6* * Legend A. B. TOWERS WATSON U.S. NATIONAL NORM (N=160,605) * indicates a statistically significant difference Red / Green Difference Bars are statistically significant C. TOWERS WATSON GLOBAL UNIVERSITIES STAFF COMPOSITE (N=6,539)

12 Items By Category vs. 2 Benchmarks Category 3: Engagement No Yes Don't Know Favorable Difference From Benchmarks 29. At the present time, are you seriously A considering leaving UC? B * 70* * 12* * C * 71* * * 15* 14* * Legend A. B. TOWERS WATSON U.S. NATIONAL NORM (N=160,605) * indicates a statistically significant difference Red / Green Difference Bars are statistically significant C. TOWERS WATSON GLOBAL UNIVERSITIES STAFF COMPOSITE (N=6,539)

13 Items By Category vs. 2 Benchmarks Category 4: Image/Brand Favorable? Unfavorable Favorable Difference From Benchmarks 4. UC is highly regarded by its employees. A B * * 74* * 13* 12* * C * 74* * * 15* 11* * Legend A. B. TOWERS WATSON U.S. NATIONAL NORM (N=160,605) * indicates a statistically significant difference Red / Green Difference Bars are statistically significant C. TOWERS WATSON GLOBAL UNIVERSITIES STAFF COMPOSITE (N=6,539)

14 Items By Category vs. 2 Benchmarks Category 5: Organizational Change Favorable? Unfavorable 5a. Generally, recent major organizational A changes at UC have been: Well planned B * 52* * * 18* 30* * C Favorable Difference From Benchmarks 5b. Generally, recent major organizational A changes at UC have been: Well communicated B * 65* * * 13* 22* * C Legend A. B. TOWERS WATSON U.S. NATIONAL NORM (N=160,605) * indicates a statistically significant difference Red / Green Difference Bars are statistically significant C. TOWERS WATSON GLOBAL UNIVERSITIES STAFF COMPOSITE (N=6,539)

15 Items By Category vs. 2 Benchmarks Category 6: Performance Management Favorable? Unfavorable 6. I feel my personal contributions are A recognized. B 66* * 14* 20* 0 C Favorable Difference From Benchmarks I think my performance on the job is A evaluated fairly. B * 74 * 11* 15* -1-1 C 72 * * 13* 15* I feel UC does a good job matching pay to A performance. B * 54* * * 15* 32* * C Legend Key Driver Item A. B. TOWERS WATSON U.S. NATIONAL NORM (N=160,605) * indicates a statistically significant difference Red / Green Difference Bars are statistically significant C. TOWERS WATSON GLOBAL UNIVERSITIES STAFF COMPOSITE (N=6,539)

16 Items By Category vs. 2 Benchmarks Category 7: Supervision Favorable? Unfavorable Favorable Difference From Benchmarks 7. My supervisor gives me regular feedback A on my performance. B * 72* * * 9* 19* -6-6 * C My supervisor does a good job of building A teamwork. B * 73* * * 10* 17* * C * 66* * 11 23* -4-4 * 17. My supervisor treats me with respect. A B * 87* * 5 8* -2-2 * C 20a. Please indicate the extent to which you A agree with the following statements about B 34* * * 28* * 38* 12 your supervisor: Effectively deals with * poor performers C 12 Legend A. B. TOWERS WATSON U.S. NATIONAL NORM (N=160,605) * indicates a statistically significant difference Red / Green Difference Bars are statistically significant C. TOWERS WATSON GLOBAL UNIVERSITIES STAFF COMPOSITE (N=6,539)

17 Items By Category vs. 2 Benchmarks Category 7: Supervision Favorable? Unfavorable Favorable Difference From Benchmarks 20b. Please indicate the extent to which you A agree with the following statements about B * 58* * 20* your supervisor: Listens carefully to * different points of view before coming to C conclusions 20c. Please indicate the extent to which you A agree with the following statements about B * 68* * 16* 15 5 your supervisor: Encourages new ideas * and new ways of doing things C My supervisor develops people's abilities. A B * 69* * * 13* 18* * C * 65* * 15 19* -7-7 * 24. My supervisor communicates effectively. A B * * 77* * 7* 15* -7-7 * C * 73* * 7 20* -2-2 * Legend A. B. TOWERS WATSON U.S. NATIONAL NORM (N=160,605) * indicates a statistically significant difference Red / Green Difference Bars are statistically significant C. TOWERS WATSON GLOBAL UNIVERSITIES STAFF COMPOSITE (N=6,539)

18 Items By Category vs. 2 Benchmarks Category 7: Supervision Favorable? Unfavorable Favorable Difference From Benchmarks 26. I have a clear understanding of how my A job contributes to the departmental objectives. B * 92* * 4 5* -4-4 * C 27. Regarding suggestions for change from A employees, my supervisor is usually responsive. B * * 75* * 10* 15* -5-5 * C Legend A. B. TOWERS WATSON U.S. NATIONAL NORM (N=160,605) * indicates a statistically significant difference Red / Green Difference Bars are statistically significant C. TOWERS WATSON GLOBAL UNIVERSITIES STAFF COMPOSITE (N=6,539)

19 Items By Category vs. 2 Benchmarks Category 7: Supervision Favorable Neither Agree nor Disagree Unfavorable Favorable Difference From Benchmarks 28. My supervisor helps me make time to A participate in training and development activities. B * 54* * * 23* 23* 15 * 15 C Legend A. B. TOWERS WATSON U.S. NATIONAL NORM (N=160,605) * indicates a statistically significant difference Red / Green Difference Bars are statistically significant C. TOWERS WATSON GLOBAL UNIVERSITIES STAFF COMPOSITE (N=6,539)

20 Items By Category vs. 2 Benchmarks Category 8: Working Relationships Favorable? Unfavorable Favorable Difference From Benchmarks 8. There is good cooperation between my department and other departments at my campus/location. A B * 66 69* * * -4-4 * C * 72* * 12 16* -6-6 * Legend A. B. TOWERS WATSON U.S. NATIONAL NORM (N=160,605) * indicates a statistically significant difference Red / Green Difference Bars are statistically significant C. TOWERS WATSON GLOBAL UNIVERSITIES STAFF COMPOSITE (N=6,539)

21 Benchmarks Summary for Items Category 1: Career Development Benchmarks Agree Disagree Items A B? A. TOWERS WATSON U.S. NATIONAL NORM (N=160,605) B. TOWERS WATSON GLOBAL UNIVERSITIES STAFF COMPOSITE (N=6,539) Differences in Favorable From 1. I believe I have the opportunity for personal development and growth at UC * 5 * UC provides people with the necessary information and resources to manage their own careers effectively ** -13** 14. I am confident I can achieve my personal career objectives with UC. (Key Driver Item) ** n/a 18. My UC campus/location is doing a good job of planning for management succession. (Key Driver Item) ** n/a Colored Cells indicate a statistically significant difference

22 Benchmarks Summary for Items Category 2: Communication Benchmarks Agree Disagree Items A B? A. TOWERS WATSON U.S. NATIONAL NORM (N=160,605) B. TOWERS WATSON GLOBAL UNIVERSITIES STAFF COMPOSITE (N=6,539) Differences in Favorable From 2. UC does an excellent job of keeping employees informed about matters affecting us. (Key Driver Item) ** -10** 10. I feel able to openly and honestly communicate my views upwards. (Key Driver Item) ** n/a Colored Cells indicate a statistically significant difference

23 Benchmarks Summary for Items Category 3: Engagement Benchmarks Agree Disagree Items A B? A. TOWERS WATSON U.S. NATIONAL NORM (N=160,605) B. TOWERS WATSON GLOBAL UNIVERSITIES STAFF COMPOSITE (N=6,539) Differences in Favorable From 3. I feel motivated to go beyond my formal job responsibilities to get the job done ** n/a 11. UC inspires me to do my best work ** n/a 15. I am satisfied with my involvement in decisions that affect my work ** -7** 19. I have the equipment/tools/resources I need to do my job effectively ** -5** 21. There is usually sufficient staff in my department to handle the workload ** -14** 23. My work schedule allows sufficient flexibility to meet my personal/family needs * 7 * 4 * +4* Colored Cells indicate a statistically significant difference

24 Benchmarks Summary for Items Category 3: Engagement Benchmarks Agree Disagree Items A B? A. TOWERS WATSON U.S. NATIONAL NORM (N=160,605) B. TOWERS WATSON GLOBAL UNIVERSITIES STAFF COMPOSITE (N=6,539) Differences in Favorable From 25. I would recommend UC as a good place to work ** -11** Colored Cells indicate a statistically significant difference

25 Benchmarks Summary for Items Category 3: Engagement Benchmarks Items A B No Don't Know Yes A. TOWERS WATSON U.S. NATIONAL NORM (N=160,605) B. TOWERS WATSON GLOBAL UNIVERSITIES STAFF COMPOSITE (N=6,539) Differences in Favorable From 29. At the present time, are you seriously considering leaving UC? ** -12** Colored Cells indicate a statistically significant difference

26 Benchmarks Summary for Items Category 4: Image/Brand Benchmarks Agree Disagree Items A B? A. TOWERS WATSON U.S. NATIONAL NORM (N=160,605) B. TOWERS WATSON GLOBAL UNIVERSITIES STAFF COMPOSITE (N=6,539) Differences in Favorable From 4. UC is highly regarded by its employees ** -15** Colored Cells indicate a statistically significant difference

27 Benchmarks Summary for Items Category 5: Organizational Change Benchmarks Agree Disagree Items A B? A. TOWERS WATSON U.S. NATIONAL NORM (N=160,605) B. TOWERS WATSON GLOBAL UNIVERSITIES STAFF COMPOSITE (N=6,539) Differences in Favorable From 5a. Generally, recent major organizational changes at UC have been: Well planned ** n/a 5b. Generally, recent major organizational changes at UC have been: Well communicated ** n/a Colored Cells indicate a statistically significant difference

28 Benchmarks Summary for Items Category 6: Performance Management Benchmarks Agree Disagree Items A B? A. TOWERS WATSON U.S. NATIONAL NORM (N=160,605) B. TOWERS WATSON GLOBAL UNIVERSITIES STAFF COMPOSITE (N=6,539) Differences in Favorable From 6. I feel my personal contributions are recognized. (Key Driver Item) n/a 12. I think my performance on the job is evaluated fairly I feel UC does a good job matching pay to performance. (Key Driver Item) ** n/a Colored Cells indicate a statistically significant difference

29 Benchmarks Summary for Items Category 7: Supervision Benchmarks Agree Disagree Items A B? A. TOWERS WATSON U.S. NATIONAL NORM (N=160,605) B. TOWERS WATSON GLOBAL UNIVERSITIES STAFF COMPOSITE (N=6,539) Differences in Favorable From 7. My supervisor gives me regular feedback on my performance ** My supervisor does a good job of building teamwork ** -4** 17. My supervisor treats me with respect ** n/a 20a. Please indicate the extent to which you agree with the following statements about your supervisor: Effectively deals with poor performers 20b. Please indicate the extent to which you agree with the following statements about your supervisor: Listens carefully to different points of view before coming to conclusions 20c. Please indicate the extent to which you agree with the following statements about your supervisor: Encourages new ideas and new ways of doing things * * n/a * * n/a * 5 * n/a Colored Cells indicate a statistically significant difference

30 Benchmarks Summary for Items Category 7: Supervision Benchmarks Agree Disagree Items A B? A. TOWERS WATSON U.S. NATIONAL NORM (N=160,605) B. TOWERS WATSON GLOBAL UNIVERSITIES STAFF COMPOSITE (N=6,539) Differences in Favorable From 22. My supervisor develops people's abilities ** -7** 24. My supervisor communicates effectively ** -2** 26. I have a clear understanding of how my job contributes to the departmental objectives ** n/a 27. Regarding suggestions for change from employees, my supervisor is usually responsive ** n/a Colored Cells indicate a statistically significant difference

31 Benchmarks Summary for Items Category 7: Supervision Benchmarks Neither Agree nor Disagree Favorable Unfavorable Items A B A. TOWERS WATSON U.S. NATIONAL NORM (N=160,605) B. TOWERS WATSON GLOBAL UNIVERSITIES STAFF COMPOSITE (N=6,539) Differences in Favorable From 28. My supervisor helps me make time to participate in training and development activities * * n/a Colored Cells indicate a statistically significant difference

32 Benchmarks Summary for Items Category 8: Working Relationships Benchmarks Agree Disagree Items A B? A. TOWERS WATSON U.S. NATIONAL NORM (N=160,605) B. TOWERS WATSON GLOBAL UNIVERSITIES STAFF COMPOSITE (N=6,539) Differences in Favorable From 8. There is good cooperation between my department and other departments at my campus/location ** -6** Colored Cells indicate a statistically significant difference

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