HRD Directors Institute

Transcription

1 One Team with One Voice Serving 58 HRD Directors Institute Updates and Related Topics

2 AGENDA HRD Background/Roots Structure and Support HRD Current Program Programs Trends HRD Sustainability Pathways, Credentials, Progression, Student Success Workforce Employability

3 Big Picture: Legislative Intent North Carolina General Statute 115D-1 The North Carolina Community Colleges System Office is designated as the primary lead agency for delivering workforce development training, adult literacy training, and adult education programs in the State.

4 HRD Purpose Supporting Workforce Needs To provide short-term training opportunities which address specific employability needs. Students gain valuable lessons respective to skills needed to successfully navigate job entry, retention and performance, so as to achieve the individual s potential and contribute to the strategic direction of the enterprise. Because HRD programs are operated within the community colleges they can be built to support the workforce needs specific to the local labor market and industry sectors.

5 Human Resource Development Timeline 1969 HRD begins as an experimental training program with MDC 1971 HRD programs start at AB Tech, Craven, Isothermal Roanoke- Chowan, and Southeastern 2001 NC General Assembly shifts funding from categorical to budget FTE indicating commitment to NC Workers 1970 Lenoir CC establishes first HRD program at a community college students enrolled in HRD classes 2017 Over 74,250 students enrolled in HRD classes across 58 community colleges

6 Big Picture: Community College Structure North Carolina Community College State Board Code 1G SBCCC HUMAN RESOURCES DEVELOPMENT PROGRAM CONTINUATION Each college shall operate a Human Resources Development (HRD) program to provide assessment services, employability training, and career development counseling to unemployed and underemployed individuals. FTE shall be generated from HRD programs. Each college shall provide HRD instruction and support necessary for unemployed and dislocated workers to be served within the college service areas.

7 Big Picture: Continuing Education and HRD 1D SBCCC Definitions (a) Continuing Education Continuing Education programs provide education and training opportunities for targeted audiences. Courses are non-credit, short-term, and are offered in a variety of instructional delivery modes and locations. For the purpose of this subchapter, Continuing Education refers to the following programs: Workforce Continuing Education Training, Human Resources Development, and Community Service.

8 HRD Core Components 1D SBCCC 300.3(b) (b) Human Resources Development. The Human Resources Development (HRD) program provides skill assessment services, employability skills training, and career development counseling to unemployed and underemployed adults. Each college shall operate a Human Resources Development (HRD) program to provide assessment services, employability training, and career development counseling to unemployed and underemployed individuals. These courses shall address six core components: (1) Assessment of an individual's assets and limitations; (2) Development of a positive self-concept; (3) Development of employability skills; (4) Development of communication skills; (5) Development of problem-solving skills; and (6) Awareness of the impact of information technology in the workplace.

9 HRD Programs The SBCC has approved the following courses for the HRD program to meet these training requirements: HRD-3001 HRD 3002 HRD 3003 HRD 3004 HRD 3005 HRD 3006 HRD 3008 HRD 4000 HRD 4100 Employability Skills Employability Lab Career Planning/Assessment Career Readiness/Pathways Technology Awareness Motivation & Retention Financial Literacy Human Services Exploration: DSS Working Smart

10 HRD 3001 Employability Skills This course provides employability skills training for unemployed and underemployed adults. The curriculum framework must address each of the six core HRD components: 1) assessment of an individual's assets and limitations, 2) development of a positive self-concept, 3) development of employability skills, 4) development of communication skills, 5) development of problem-solving skills, and 6) awareness of the impact of information technology in the workplace.

11 HRD 3002 Employability Lab This course provides employability skills training for unemployed and underemployed adults. The curriculum framework must address each of the six core HRD components. Instruction is designed to be self-directed, self-paced, and structured on an open-entry, open-exit basis to meet the customized needs of individuals and/or partner agencies at JobLink (One-Stop) Career Centers. The hours for this course should be counted as contact hours.

12 HRD 3003 Career Planning & Assessment This course provides employability skills training for unemployed and underemployed adults. The curriculum framework is designed to assess the interests, attitudes, aptitudes, and readiness as it relates to career, employment, and/or educational goals. The content of the instructional materials must focus on the following topics: personal development, career exploration, goal setting and the development of a written plan of action.

13 HRD 3004 Career Readiness & Pathways This course provides employability skills training for unemployed and underemployed adults. The curriculum framework is based on a specific occupation and includes one or more of the following topics: 1) career exploration, 2) entry-level competency awareness, 3) employability skills [soft skills], 4) job search strategies and 5) college-readiness skills. This course must be linked to an occupational course or a career pathways program at the college.

14 HRD 3005 Technology Awareness This course provides employability skills training for unemployed and underemployed adults. The curriculum framework and the content of the instructional materials will focus on computer use skills as it relates to: 1) developing basic keyboarding, word processing and Internet skills, 2) learning technology-based job search strategies to include the use of social networking, 3) applying for employment online, and 4) accessing governmental and education resources and services.

15 HRD 3006 Motivation & Retention This course provides employability skills training for unemployed and underemployed adults. The curriculum framework is based on four post employment service strategies -- transition, retention, advancement, and re-employment. Transition involves being ready to work (school-to-work, school-to-school, and/or balancing work and family). Retention involves keeping a job and staying employed (work ethics). Advancement involves attaining better jobs with performance and skill development (upgrading and retraining). Re-employment involves gaining independence through a lifetime of work (work-to-work).

16 HRD 3008 Financial Literacy This course is designed to provide employability skills training for unemployed and underemployed adults. The curriculum framework is designed to help students understand real-life economic concepts and economic ways of thinking that will enable them to make better informed decisions as it relates to their role as a member of the workforce. Topics include, but are not limited to wage improvement plans, workplace business concepts and basic economic literacy concepts.

17 HRD 4000 Human Services Exploration: DSS Caseworker This course covers skills and strategies designed to provide employability skills training and career exploration for the role of Income Maintenance Caseworker within Division of Social Service agencies. This course is linked to HSE 3220 Income Maintenance Caseworker - NC FAST and must utilize the state approved curriculum.

18 HRD 4100 Working Smart Working Smart is a soft-skills program developed by the Charlotte Mecklenburg Workforce Developmental Partners (CMWDP). It is designed to provide job-seekers the work and life skills that enhance employee productivity. Employers are looking for candidates who have the "soft-skills" that lead to success in the following ways: communication, problem solving skills, time management, accountability, and more. Requires Working Smart certified instructors and utilization of the Working Smart curriculum

19 Titles and Hours: HRD 3001 Employability Skills Computer Basics for Employment 52 Computer Introduction 36 Computer Skills for the Workplace 32 Computer Skills for Workplace 12 Computer Skillz II 36 Computers for Job Seekers 51 Customer Serv & Employ. Skills 24 Customer Service & Empl Skills 62 Customer Service Defined 40 Customer Service Excellence 40 Customer Service HRD 64 Customer Service in the Hospit 24 Customer Service in Workplace 36 Customer Service/Empl Skills 70 Customer Service/Soft Skills 15 Ess. Skills for Comm. Clean 100 Ess. Skills for Food Service 86 Ess. Skills for Horticulture 90 Essential Computer Skills for 104 Essential Skills Food Service 73 Essential Skills for Employment 63 Essential Skills for HVAC 83 Military Employability Skills 115 Working Strategies I 36 Working Strategies II 36 Working Strategies III 36 Working Strategies IV 36

20 Titles and Hours: HRD 3004 Career Readiness 911 Telecommunicator 57 Basic Clerical Skills 45 Basic Clerical Skills-Bilingual 60 Career College 60 Career Discov: Hosp & Tourism 52 Career Discov:Hosp & Tourism 52 Career Exploration: Administr 60 Career Pathways - Mig Welding 59 Cna Orientation 3 Construction Trades 51 Construction Trades Boot Camp 60 CR in Clerical Ofc Admin 60 CR in Medical Ofc Admin 60 Hospitality Skills Cert 60 Hospitality START 32 Job Preparation I 40 Job Preparation II 40 Job Preparation III 40 Job Preparation IV 40 Job Preparation V 40 Job Preparation VI 40 Job Preparation VII 10 Job Preparation VIII 50 Lpn Orientation I 7 Lpn Pathways 7 Manufacturing Boot Camp 40 Pathway to Public Service 57 Pathways Thru Art 39 Pathways Thru Bath Products 24 Pathways Thru Construction 30 Pathways thru Gardening 37 Pathways thru Photography 45 Pathways to a Career in Const 60 Pathways to BioWork 48 Pathways to Careers in Interior 21 Pathways to Careers in Social Media 42 PATHWAYS TO FURNITURE 56 Pathways to Maintenance 60 Pathways to OAS 38 Pathways to Working from Home 9

21 Titles and Hours: HRD 3005 Technology Awareness Adv Comp Skills -Job Seekers 24 Adv Technology Awareness 54 Basic MS Word 36 Computer Fluency 39 Computer Fluency I 36 Computer Fluency II 36 Computer Information I 36 Computer Information II 36 Computer Information III 12 Computer Inspiration 36 Computer Knowledge I 39 Computer Knowledge II 36 Computer Methods I 36 Computer Methods II 36 Computer Skills Level One 1 54 Computer Skills Level Three 3 39 Computer Skillz I 35 Computer Skillz III 36 Computer Skillz V 27 Computer Whiz I 39 Computer Whiz II 39 Computer Wisdom 1 39 Computer Wisdom Advance 36 Computer Wisdom II 39 Employability Clout I 28 Employability Clout III 32 Employability Clout IV 32 Employability Movement I 32 Employability Movement II 32 Employability Movement IV 32 Employability Movement V 32 Smart Phones & Tab for Job Sea 24 Tech and Hrd I 39 Tech and Hrd II 39 Tech and Hrd III 36 Technical HRD I 36 Technical HRD II 36 Technical HRD III 36 Technical HRD IV 21 Technology and Hrd 1 39 Technology and Hrd II 39 Technology and Hrd III 39 Technology and Hrd IV 30

22 Titles and Hours: HRD 3002/HRD 3003/HRD 3006 HRD 3002Employability Lab Basic Computer Employability 144 HRD 3003Career Planning TEAS Test Prep 16 HRD 3006 Motivation and Retention Working Smart 24

23 Program Accessibility & Legislative Support G.S. 115D-5 (b) In order to make instruction as accessible as possible to all citizens, the teaching of curricular courses and of noncurricular extension courses at convenient locations away from institution campuses as well as on campuses is authorized and shall be encouraged. A pro rata portion of the established regular tuition rate charged a full-time student shall be charged a part-time student taking any curriculum course. In lieu of any tuition charge, the State Board of Community Colleges shall establish a uniform registration fee, or a schedule of uniform registration fees, to be charged students enrolling in extension courses for which instruction is financed primarily from State funds. The State Board of Community Colleges may provide by general and uniform regulations for waiver of tuition and registration fees for the following: (13) Human resources development courses for any individual who (i) is unemployed; (ii) has received notification of a pending layoff; (iii) is working and is eligible for the Federal Earned Income Tax Credit (FEITC); or (iv) is working and earning wages at or below two hundred percent (200%) of the federal poverty guidelines.

24 Tuition and Registration Fee Waiver

25 Waiver Guidelines HRD Waiver Eligibility Verification: Compliance requires documentation of eligibility There is no System Office approved verification form Colleges must have a tool to capture eligibility information o Many utilize a single form in conjunction with the registration form

26 What is a Waiver? 1E SBCCC 100.1(g) Waive To exempt a student from paying a charge that would otherwise be required and adjust the student s account accordingly. The amount waived represents revenue foregone by the entity that would have otherwise received the benefit of the revenue. 1E SBCCC 800.1(a) Tuition and Registration Fee Waiver - A waiver that exempts an individual from paying curriculum tuition or continuing education registration fees that would otherwise be required to enroll in a course and deposited with the State Treasurer. The amount waived represents revenue foregone by the State.

27 Budget FTE and Waivers? Colleges may report student membership hours for students who are waived under eligible criteria. Result: Waivers are a means of the state to ensure access to identified programs for specific groups. It is a benefit to the individual accessing these programs. State foregoes the registration fee College reports membership hours Receives no registration funds Receives budget FTE funds through state allocation

28 Common Waiver Questions Age limitations Residency Limitations to Access Consider intent of legislation of waiver Employment as focus State of NC funds Support of NC citizens and businesses

29 Common Waiver Question - Who G.S. 115D-5(b) The State Board of Community Colleges may provide by general and uniform regulations for waiver of tuition and registration fees for the following: (13) Human resources development courses for any individual who (i) is unemployed; (ii) has received notification of a pending layoff; (iii) is working and is eligible for the Federal Earned Income Tax Credit (FEITC); or (iv) is working and earning wages at or below two hundred percent (200%) of the federal poverty guidelines.

30 Common Waiver Question - Minors 1D SBCCC 300.4(c) Services to Minors The major purpose of community colleges is to serve students who have graduated from high school, have obtained a high school equivalency diploma, or are beyond the compulsory age limit However, a minor may enroll in Continuing Education course sections subject to the following: (1) Minors Age 16 and 17. A minor, age 16 or 17, may enroll in Continuing Education course sections subject to the following conditions: (A) Minors shall not displace adults. (B) Minors shall pay the registration fees associated with the course section except for cases where they meet eligibility requirements for a fee waiver. Important Reference: 1D SBCCC 300.3(b) (HRD) program provides skill assessment services, employability skills training, and career development counseling to unemployed and underemployed adults

31 Impact to Students Entering Workforce 2017 Direct Impact 58 Community Colleges 100 Counties 4,380 Employability Skills Courses Over 204,000 hours of instruction 74,000+ NC workers impacted *HRD Employability content is also embedded into many of the occupational skills training programs offered through the colleges.

32 2017 Course Offering Details Master Course Course Title Registrations Est. FTE Est. Courses HRD3001 HRD Employability Skills 18, HRD3002 HRD Employability Lab 30, HRD3003 HRD Career Planning & Assessment 4, HRD3004 HRD Career Readiness/Pathways 7, HRD3005 HRD Technology Awareness 5, HRD3006 HRD Employability Motivation/Retention 3, HRD3008 HRD Financial Literacy 1, HRD4000 Intro to Human Services: DSS Caseworker 1, HRD4100 Working Smart

33 3 Year Trend: FTE to Enrollment HRD Trend: FTE to Enrollments 5.3% decrease 10% decrease 14.8% decrease

34 Trends Across HRD Courses FTE Enrollment % Course ID TITLE % Change Change ( ( ) 2017) HRD3001 HRD Employability Skills % 22,267 20,739 18,617-10% HRD3002 HRD Employability Lab % 41,514 37,780 30,670-19% HRD3003 HRD Career Planning & Assessment % 9,848 7,604 4,840-36% HRD3004 HRD Career Readiness/Pathways % 10,557 9,527 7,780-18% HRD3005 HRD Technology Awareness % 7,563 6,831 5,911-13% HRD3006 HRD Employability Motivation/Retention % 2,723 3,652 3,459-5% HRD3008 HRD Financial Literacy % 1,298 1,357 1,097-19% HRD4000 Intro to Human Services: DSS % , % HRD4100 Working Smart % %

35 Sustainability of Your HRD Program What is working and how do you know? How do you keep thriving? Who are your partners? Where is the next opportunity?

36 HRD Fit Critical to Pathways to Credentials Whether through College designed pathways, Employer designed programs (PHCAST, NC FAST) NCCCS programs (Basic Skills Plus), State level initiatives (FNS Employment & Training), Workforce Board Partnerships Private grants, or Federal initiatives (WIOA, TAAACT) HRD programs provide infrastructure support to the outcomes of training, credentials and employment.

37 New Opportunities Employability skills are critical components of North Carolina s economic growth. The need and delivery of these skills cross all academic areas (College and Career Readiness, Curriculum and Workforce Continuing Education) and they play an essential role in the success of all industries and organizations in the State. Our colleges do an excellent job in providing students with the technical skills needed in today s workplace; however, employers continue to tell us that our graduates do not possess the foundational or soft skills needed in the workplace yet all 58 community colleges provide some level of employability skills training through all academic areas. Where is the disconnect? Are we leveraging resources? How do we know we are effectively supporting our students and employers in our response to soft skill training?

38 HRD NC Workforce Readiness HRD was an experiment seen as an answer to business and industry calls for work readiness training employability skills Today HRD is the NC response to the business and industry call for work readiness training. A response that is scaled through the community colleges to reach across the state.

39 HRD Steps to the Bridges Questions Additional Areas of Interest