Carry out secondary research for clients

Transcription

1 Overview This unit is about carry out secondary research for external or internal clients under supervision.

2 Applicable NOS Unit SSC/ N 2602 Unit Code SSC/ N 2602 Unit Title (Task) Description Scope This unit is about carry out secondary research for external or internal clients under supervision. This unit/task covers the following: Clients: internal external Research may cover: any industry sector any geographical area any business domain Appropriate people: line manager subject matter experts client Data/information: quantitative qualitative Secondary sources: free paid-for Anomalies: gaps discrepancies contradictions Agreed medium: written report oral presentation Performance Criteria (PC) w.r.t. the Scope To be competent, you must be able to: PC1. establish clearly the objectives and scope for the research PC2. identify suitable sources of data/information for the secondary research PC3. obtain advice and guidance from appropriate people to refine the methodological approach PC4. access relevant data/information for research from your organization s knowledge base

3 PC5. obtain relevant data/information from suitable secondary sources PC6. validate data/information accurately identifying any anomalies PC7. obtain guidance from appropriate people on how to handle anomalies in data/information PC8. consolidate data/information into standard templates and tools PC9. conduct rule-based analysis on the data/information and draw justifiable inferences PC10. review your analysis and inferences with appropriate people and incorporate their inputs PC11. present research findings to appropriate people through the agreed medium using standard templates and tools PC12. update your organization s knowledge base with the research findings PC13. comply with your organization s policies, procedures, guidelines and client specific service level agreements when carrying out secondary research Knowledge and Understanding (K) A. Organizational Context (Knowledge of the company/ organization and its processes) B. Technical Knowledge You need to know and understand: KA1. your organization s policies, procedures, guidelines and client specific service level agreements for secondary research KA2. your organization s knowledge base and how to access and update this KA3. who to involve when carrying out secondary research and how to contact them KA4. your organization s policies and procedures for recording information, maintaining information security and protecting data and the importance of complying with these KA5. the range of standard tools and templates available and how to use them You need to know and understand: KB1. the objectives and scope of the work and the importance of keeping within these boundaries KB2. different methods used to carry out secondary research and how to select the methods best suited to the work being carried out KB3. how to obtain information/data from secondary sources KB4. the importance of recording of data/information accurately for secondary research KB5. the importance of validating data/information before use and how to do this KB6. how to analyze and draw inferences from data/information KB7. the importance of providing rationale for inferences KB8. types of predictions/conclusions that can be made based on data/information

4 Skills (S) A. Core Skills/ Generic Skills KB9. how to obtain, analyze and use feedback from others to improve your secondary research and inferences KB10. how to present research and analysis in a structured way KB11. current practice in carrying out secondary research Writing Skills SA1. communicate with others in writing SA2. complete accurate well written work with attention to detail Reading Skills SA3. follow guidelines, procedures, rules and service level agreements Oral Communication (Listening and Speaking skills) SA4. listen effectively and orally communicate information accurately SA5. ask for clarification and advice from others B. Professional Skills Decision Making SB1. follow rule-based decision-making processes SB2. identify anomalies in data SB3. make decisions on suitable courses of action Plan and Organize SB4. plan and organize your work to achieve targets and deadlines Customer Centricity SB5. check your own work meets customer requirements SB6. work effectively in a customer facing environment SB7. build and maintain positive and effective relationships with customers Problem Solving SB8. seek clarification on problems from others SB9. apply problem-solving approaches in different situations Analytical Thinking SB10. configure data and disseminate relevant information to others SB11. analyze data and activities SB12. pass on relevant information to colleagues

5 Critical Thinking SB13. provide opinions on work in a detailed and constructive way SB14. apply balanced judgments to different situations Attention to Detail SB15. check your work is free from errors SB16. get your work checked by others Team Working SB17. work independently and collaboratively SB18. work effectively in a team environment C. Technical Skills SC1. agree objectives and work requirements SC2. use information technology effectively to input and/or extract data accurately SC3. identify and refer anomalies in data SC4. store and retrieve information SC5. keep up to date with changes, procedures and practices in your field of expertise

6 NOS Version Control

7 NOS Code SSC/ N 2602 Credits(NVEQF/NVQF/NSQF) [OPTIONAL] Version number 0.1 Industry IT-ITeS Drafted on 30/04/2013 Industry Sub-sector Business Process Management Last reviewed on 31/03/2018 Next review date 31/03/2019

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