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1 The Certified HR Administrator Page 1 of 10

2 Why Attend HR administrators and officers are constantly requested to expand their existing knowledge and skill set. This course has been developed to provide participants with both technical and behavioral knowledge required for HR administrators. The focus is on the role of HR administrators within organizations, communication skills required (both verbal and written), HR reporting, legal documentation and employee policies. In addition the course provides an extensive body of knowledge on the competencies required for successful HR administrators. Course Methodology To provide a more practical element to the course, participants are required to develop an employee handbook and an organization structure using computer stations provided by Meirc. In addition, a live demo of an HR system will be provided in order to highlight major features and develop a system's business requirements. Course Objectives By the end of the course, participants will be able to: Identify the role of HR administrators within the HR structure of their organization List and develop competencies required for successful HR administrators Apply the main principles of business and report writing Produce written human resources correspondence and sample HR reports Determine legal documents required to collect and maintain for employees. Create their organization s employee handbook Target Audience HR administrators and officers who wish to develop their knowledge and improve their HR administration skills. Target Competencies Deciding and initiating action Relating and networking Communication skills Business writing Following instructions and procedures and organizing Achieving goals and objectives Course Outline The HR administrator in organizations Major roles and responsibilities of HR administrators A look at the HR administrator s job description The HR administrator s position within the HR department qualifications as a competitive advantage Competencies of successful administrators Technical competencies Behavioral competencies Assessing and developing your competencies The evolving role of the HR administrator Certifications for administrators Human resources and communication Definition of communication Communication in HR Characteristics of an effective HR communicator Questioning techniques Listening and empathy Page 2 of 10

3 Interviewing techniques: The STAR technique The FACT technique The probing technique The leading technique Basics of public speaking HR business communication and HR reports Basics of business writing Writing HR reports Common mistakes in writing HR correspondence and reports Examples of HR correspondence and reports HR measurements and reporting Research terms and techniques Frequently used HR metrics Calculating HR metrics Recruitment metrics Retention metrics Compensation and Benefits metrics Training and development metrics Reporting methods and examples: charts and graphs Workshop: developing HR reports using bar charts, pie charts and line charts Employee documentation and record keeping Purpose and objective of record keeping Employee files: legal documents to maintain Developing an orientation package: documents to provide to new hires Policies, procedures and work rules Developing an organization s employee handbook Purpose of the handbook Sections of the handbook the process of developing handbook Workshop: draft of employee handbook Page 3 of 10

4 Associations HR Certification Institute (HRCI) : Meirc is an approved provider with the HR Certification Institute. Established in 1976, HRCI is an internationally certifying organization for the human resource profession and a global leader in developing rigorous exams to demonstrate mastery and real-world application of forward-thinking HR practices, policies and principles. Today, more than 120,000 professionals worldwide proudly maintain their HR Certification Institute s credentials as a mark of high professional distinction. By successfully completing any Meirc program which is approved by HRCI, participants will earn credit hours essential for maintaining professional distinction of PHR, SPHR or GPHR. Society for Human Resource Management(SHRM) : Meirc is recognized by the Society of (SHRM) as a Preferred Provider. This recognition implies that participants who attend any of the SHRM approved programs delivered by Meirc Training & Consulting will earn a number of Development Credits (PDCs) which will help them maintain their certification in SHRM-CPSM or SHRM-SCPSM. Meirc Certificate (MPC) MPC certified courses by Meirc Training & Consulting are designed for those willing to challenge themselves and go the extra distance. Participants who fully attend an MPC course and successfully complete the test on the last day, will receive a Meirc Certificate (MPC), in addition to the one they receive for full attendance. MPC certificates are regionally recognized and can be quite valuable when applying for more senior roles within the organization or outside. Location & Date Feb, 2019 Abu Dhabi To be assigned 30 Jun - 4 Jul, 2019 To be assigned Nov, 2019 To be assigned : US$ (including coffee breaks and a buffet lunch daily) Per participant Per participant VAT as applicable UAE Tax Registration Number Page 4 of 10

5 11-15 Nov, Nov, 2018 Certified Talent Acquisition Nov, 2018 HR Administration Skills Nov, 2018 HR Business : Roles, Responsibilities and Competencies Nov, 2018 Certified Training Manager Nov, Nov, 2018 Certified HR Auditor Nov, 2018 Human Resources KPIs: Benchmarking HR Performance Nov, 2018 Strategic Recruitment, Interviewing and Selection 2-6 Dec, Dec, 2018 Performance Management: Setting Objectives and Conducting Appraisals 9-13 Dec, Dec, Dec, 2018 Human Resources KPIs: Benchmarking HR Performance Dec, 2018 Certified Employee Relations Dec, 2018 Certified Human Resources : Dec, 2018 Managing and Coordinating Training Dec, 2018 Recruitment, Interviewing and Selection Dec, 2018 HR Business : Roles, Responsibilities and Competencies Dec, 2018 Writing HR Policies and Procedures 30 Dec - 3 Jan, Jan, Jan, Jan, Feb, 2019 Employee Relations: Roles and Responsibilities Page 5 of 10

6 10-14 Feb, Feb, 2019 Certified Human Resources : Feb, Feb, 2019 Certified Master Trainer Feb, 2019 Strategic 3-7 Mar, 2019 Certified Talent Management 3-7 Mar, 2019 Recruitment, Interviewing and Selection Mar, 2019 Certified Employee Relations Mar, 2019 Compensation and Benefits Mar, Mar, Mar, 2019 Certificate in Competency Development and Implementation Mar, 2019 Employee Engagement: Strategy and Practices Mar, 2019 Learning and Development: Tools and Strategies 31 Mar - 4 Apr, 2019 Excel Skills for HR and Admin s 31 Mar - 4 Apr, 2019 HR Skills for Non HR s 31 Mar - 4 Apr, 2019 Identifying Training Needs and Evaluating Training 31 Mar - 4 Apr, 2019 Workforce and Budgeting 7-11 Apr, Apr, 2019 e-hr: Modern Trends and Applications 7-11 Apr, 2019 Managing and Coordinating Training 7-11 Apr, 2019 Strategic Recruitment, Interviewing and Selection Apr, 2019 Employee Relations: Roles and Responsibilities Riyadh Apr, 2019 HR Business : Roles, Responsibilities and Competencies Apr, 2019 Certified Human Resources : Page 6 of 10

7 21-25 Apr, Apr - 2 May, Apr - 2 May, 2019 Certified Training Manager 28 Apr - 2 May, 2019 Skills for Human Resources Management Jun, 2019 Certified Talent Acquisition Jun, Jun, 2019 Certified Human Resources : Jun, Jul, 2019 Certified Human Resources : Kuala Lumpur Jul, 2019 Employee Relations: Roles and Responsibilities Jul, Jul, 2019 Barcelona 28 Jul - 1 Aug, Jul - 1 Aug, 2019 Certificate in HR Auditing 28 Jul - 1 Aug, 2019 Employee Engagement: Strategy and Practices 4-8 Aug, Aug, 2019 Certified Human Resources : Barcelona Aug, 2019 Certified Training Manager Aug, 2019 Excel Skills for HR and Admin s Aug, 2019 Strategic 1-5 Sep, Sep, 2019 HR Business Beirut US$ Sep, 2019 Performance Management: Setting Objectives and Conducting Appraisals Page 7 of 10

8 8-12 Sep, Sep, 2019 Certified HR Assessor Sep, 2019 Labor Law Workshop: Practical Applications US$ Sep, 2019 Skills for Human Resources Management Sep, 2019 Identifying Training Needs and Evaluating Training Riyadh Sep, 2019 Performance Management: Setting Objectives and Conducting Appraisals Sep, 2019 Recruitment, Interviewing and Selection 29 Sep - 3 Oct, 2019 Certified Human Resources : 29 Sep - 3 Oct, 2019 Employee On-Boarding: Induction and Job Orientation Techniques 6-10 Oct, 2019 Leadership Skills for HR Managers 6-10 Oct, 2019 Strategic Recruitment, Interviewing and Selection 6-10 Oct, 2019 Train the Trainer: From Design to Delivery Oct, Oct, 2019 Certified Employee Relations Oct, 2019 Certified Talent Management Oct, 2019 Riyadh Oct, 2019 Certificate in Competency Development and Implementation Oct, 2019 Human Resources KPIs: Benchmarking HR Performance Oct, Oct, Oct, 2019 Writing HR Policies and Procedures 3-7 Nov, 2019 Certified Human Resources : 3-7 Nov, 2019 Page 8 of 10

9 3-7 Nov, 2019 Managing and Coordinating Training Certificate in HR Auditing Certified Talent Acquisition Employee Engagement: Strategy and Practices Identifying Training Needs and Evaluating Training Strategic Workforce and Budgeting Nov, 2019 Compensation and Benefits Nov, 2019 Employee Relations: Roles and Responsibilities Nov, 2019 Job Analysis and Evaluation Workshop Nov, 2019 e-hr: Modern Trends and Applications Nov, 2019 HR Business : Roles, Responsibilities and Competencies Nov, 2019 Learning and Development: Tools and Strategies 1-5 Dec, 2019 Certified Master Trainer 1-5 Dec, 2019 Recruitment, Interviewing and Selection 8-12 Dec, Dec, Dec, Dec, Dec, Dec, 2019 Certified Human Resources : Page 9 of 10

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