We re on track. Temporary rail closure business continuity strategy. Penny Dillon October In confidence

Transcription

1 We re on track Temporary rail closure business continuity strategy Penny Dillon October 2017 In confidence

2 OCS transport context Low drive-alone rates key to manage transport 80% rely on the road network 9% catch train to OCS Increasing congestion in Macquarie Park (MP) 2

3 2019 Sydney Metro launches $8.3 billion project High frequency rail service Rouse Hill Chatswood via Macquarie Park 3

4 Benefits for Optus people New metro rail line will greatly improve access to OCS for our people living in the North West 4

5 Temporary rail closure Timeline Sydney Metro We are here New train service goes live Underground drilling continues Temporary closure Source: Connect Macquarie Park + North Ryde

6 No rail access for 7+ months Temporary closure of 3 stations: Macquarie University Macquarie Park North Ryde 330 rail replacement services per day 6

7 Rail Ready DRAFT Temporary Transport Plan 7

8 Rail replacement bus service Customers will need to allow an additional 10+ minutes depending on the replacement bus trip, time of day of travel and interchange to other modes. Transport for NSW 8

9 Impacts on Optus people 9

10 It s not just an issue for people who catch the train Dozens of rail replacement buses plus more people driving will mean more congestion around Macquarie Park. This will increase travel times for everyone. 10

11 How do you arrive at OCS? Travel Mode Mode share Impact Train 9% Displaced Increased journey time of 10+ mins Drive alone/ Ride Share 51% Congestion Increased journey time Increased demand on casual parking Over 90% impacted by congestion Bus 26% Congestion Increased journey time Motorbike 3% Increased journey time Bicycle 3% Limited impact Walk 2% Limited impact 11

12 Some people directly affected Employees who have a direct commute by train will be most affected. Chatswood-Milsons Point Hornsby-Epping 12

13 Many more people indirectly affected Transfer-time penalties for people using public transport will increase. 13

14 Impacts on our people Daily journey stress Time for family and non-work commitments Employee satisfaction X% OCS roles: no option for flexible or remote work 14

15 Business risks 15

16 Risks of rail closure Loss of productivity Daily work disruptions due to delays in staff arrivals or early departures Low staff morale Increased staff turnover Loss of employer of choice 16

17 Business continuity strategy 17

18 We ve managed this before ECRL launch Lost 24 Stocklands buses

19 Epping-Chatswood rail line 2009 ECRL opened Impacted almost 2000 OCS people Significant changes in journey times/modes 110 Optus bus services / 5+ public bus routes removed Carefully developed change management strategy Delivered on-target employee travel behaviour Minimal impact to business

20 Optus rail closure goals Maintain productivity Ensure business continuity, minimise travel stress, minimise lost time Retain staff Avoid increased staff turnover due to travel issues Maintain mode share Avoid increases in private car travel beyond the closure Manage expectations Temporary services for a temporary closure Leave a legacy Opportunity for positive disruption 20

21 Strategy Re-mode Increase appeal of Optus bus, ride share, active travel Re-time Make it easier to travel earlier and later Re-locate Increase choice to work remotely IT, HR, Property and analytics: critical enabling systems and support 21

22 Re-mode Increase appeal of Optus bus, ride share, active travel Actions include: Extra Optus buses Employee travel choice modelling Part-time ride share Cycling facilities upgrade Enhanced journey planning Bus tracking systems Actions to date: Additional bus fleet secured for rail closured period Car park audit Enhanced journey planning via GoOptus app 22

23 Re-time Make it easier to travel earlier and later Possible actions include: Flexible work campaign and manager support Staggered work hours Extend Optus bus times 23

24 Re-locate Increase choice to work remotely Actions include: Flexible work campaign and manager support. Increase choice of work from home or at a remote work hub Actions to date: Pilot program to test remote working at co-work hubs (with Connect) 24

25 Rail closure-ready timeline Property IT systems & procurement HR enablers for retime/relocate Projects to support retime/remode Remote work hub sites Bus fleet procurement Employee & travel analytics OCS communications Rail closure Jun 2017 Sep Dec Mar 2018 Jun Sep

26 High-level communications timeline Now: Gathering Stakeholder sessions, regular catch ups with Transport NSW/Connect Mac Park and local business, working with HR and IT to finalise Optus specific initiatives for shutdown. During shutdown: Staying on track Timely information on developments, activations on Campus, Sydney metro progress, two way feedback, info sessions, regular OCS communications. December 2017 September 2018: Sharing Intranet page, OCS communications, Information sessions, Transport Kiosk, People Leader guide, Survival guide, Journey planning, new bus timetables, engage teams on Optus specific initiatives. 26

27 Rail Ready Business engagement channels Closure ready working group Monthly HR briefings Biannual 2017 OCS employee communication As planned 27

28 Questions? 28