Movin On Up EMPLOYMENT MAINTENANCE SKILLS WORKSHOP

Transcription

1 Movin On Up EMPLOYMENT MAINTENANCE SKILLS WORKSHOP

2 Workshop Needs Completed Pre-Test provided by your Case Manager

3 Introductions Group Exercise

4 Is the way you deal with conflict, more like a: Hawk Dove Ostrich Hummingbird Seagull WHY?

5 OUTCOMES To advise you in the proper etiquette of the workplace To help you interact with your supervisors and coworkers effectively To teach you useful tools in order to resolve conflict To identify retention issues and create an individualized plan to aid you in maintaining your job To learn three new things/concepts from you in the course of the workshop

6 YOUR OUTCOMES What do you want to get out of this workshop?

7 Are you in the Right Job? The key to retaining a job is ensuring you are in the right job to begin with!!!! Before you accept a job ask yourself Does the wage meet your basic requirements Does it fit your lifestyle (hours, location) Are there any areas you are unsure of Does it fit with overall career goals What excites me about the job What scares me about the job

8 Who is involved in your success? YOU The Employer Your Supervisor Your Co-workers Champions Career Centre

9 Whether You Think you Can or Can t You re Right!!! - Henry Ford

10 What Can You Do to Ensure you are Successful? Learn the rules and social expectations Give new ways a chance Remember different companies do things different ways Learn how your job fits in to employer s business What is it about your job that ensures company success Know what is expected of you Be responsible Meet promised deadline Remember what is okay at home may not be okay at work

11 REMEMBER, Whether it is day one or day 91 to.. ASK LOTS OF QUESTIONS!!!!!!

12 What does the Employer expect? Positive Attitude Strong work ethic Can solve problems Can make decisions Work well with others Punctuality Regular attendance Effective communication skills Knowledge of how you learn best Willingness to take on additional tasks 87% of people who are able to retain jobs do so because of these qualities.

13 QUIZ

14 There are many reasons why people are absent for work. Are the following reasons valid? Discussion! I missed the last bus going to my jobsite I have a doctor s appointment I have to meet with my child s teacher My child is sick My car needs to go in for servicing There has been a death in my family I have a hangover I have worked overtime and need a break

15 Had a fight with spouse so I m too angry to work No clean work clothes I had a car accident on the way to work Have to drive son/daughter to interview I have a headache and don t feel like coming in The weather is bad and I don t feel like taking bus My alarm clock isn t working I made a mistake in my report and afraid to tell

16 WORKING WITH YOUR SUPERVISOR

17 Working with your Supervisor Understand what you are responsible for Work with them to set goals and targets to learn all areas of your job Find out who to go to if you need help Accept assistance Adapt to change Keep business and personal life separate Stay Positive Don t say you understand something if you don t

18 Ask your employer for: Assistance Training Mentor/buddy Feedback

19 INTERACTION WITH YOUR CO- WORKERS

20 Interaction with Co-Workers Respect their work and ideas Don t be afraid to ask questions Be open Accept assistance Offer assistance if you can Stay positive Don t ask questions that are too personal Avoid workplace politics Discuss ideas, don t argue Don t let issues build up, talk it over as soon as possible

21 Remember Words are the most powerful drug of mankind. Choose them carefully. - Rudyard Kipling It s not what you say, it s how you say it. - Anonymous

22 QUIZ (Small Group Exercise) Can you think of a better way to communicate the following? I don t know No one told me to do it that way I m busy right now That s not my job At (my old job) we did it this way Anyone who votes for XYZ is crazy When is the baby due?

23 Definition of Etiquette Etiquette - n: rules governing socially acceptable behavior. The conduct or procedure prescribed by authority to be observed in social or official life. The practices and forms prescribed by social convention or by authority.

24 Sensory Reminders Sound Monitor the volume of conversations Keep personal telephone conversations and s to a minimum Maintain privacy - keep all workplace conversations professional Avoid interruptions DON T GOSSIP!

25 Scent Be sensitive to scents and smells surrounding you, i.e. perfumes, cologne If eating at your desk avoid eating foods strong in smells and aromas - can become unpleasant

26 Sight Keep your personal workspace clean and neat at all times Use shared areas with respect and courtesy - clean up after yourself Be well-groomed Dress professionally

27 Examples of Workplace Etiquette Company outings are not the place to relax and say what you really think Never complain about your boss to co-workers Don t pass on information shared to you in confidence Don t add fuel to the fire. Say what you mean and do what you say you will do Learn to say little about the things you know nothing about Never assume it is OK to swear

28 Dilbert - what to say, and what not to say in the workplace!

29 Conflict in the Workplace Personality Conflicts Unclear Direction Poor Performance Absenteeism Insubordination Tardiness Poor Work Habits Procrastination, Messy Desk, Missing Deadlines Attitude Dwelling on the negative Discrimination

30 Conflict in the Workplace Group Exercise

31 Conflict Resolution Strategies A Attack behaviors Criticizing, threatening, challenging E Evade Ignore, withdraw, postpone I Inform Reasons, position, feelings O Open Questioning, understanding U Unite Rapport, common ground, propose solutions

32 Workplace Bullying Yelling and/or swearing Public humiliation Personal insults and name-calling Persistent criticism Spreading malicious rumours Freezing out, ignoring or excluding Constantly undervaluing effort

33 What to DO!!!! FIRMLY tell the person that his or her behavior is not acceptable and ask them to stop. You can ask a supervisor or union member to be with you when you approach the person. KEEP a factual journal or diary of daily events. Record: The date, time and what happened in as much detail as possible The names of witnesses. The outcome of the event. Remember, it is not just the character of the incidents, but the number, frequency, and especially the pattern that can reveal the bullying or harassment. KEEP copies of any letters, memos, s, faxes, etc., received from the person. REPORT the harassment to the person identified in your workplace policy, your supervisor, or a delegated manager. If your concerns are minimized, proceed to the next level of management.

34 What NOT to do!!!! DO NOT RETALIATE. You may end up looking like the perpetrator and will most certainly cause confusion for those responsible for evaluating and responding to the situation.

35 Last Five Jobs Group Exercise

36 DMZ

37 Retention Plan Group Exercise

38 On the surface, the employer/employee relationship is a fair deal where the employer s money is traded for the employee time and talent. The deeper reality is that the employer is actually trading resources for a set of desirable results, which the employee is expected to deliver.

39 Setting the Stage for Success Come prepared Day One Arrive on Time Who do you report to? Know how to get there. Where do you park? Bring a Void Cheque, SIN Card, Paperwork Be well rested Bring a lunch Turn off Cell Phone

40 Suggestions for Becoming a Great Team Player Volunteer to do tasks that no one else likes to do Tell someone when you hear a nice thing about them Treat everyone with respect Share credit for successes Pay attention to what is important to people Learn what other people do so you can appreciate their part in the team Adapt to change