2. Scope of Work for Services for Business Services in Alachua County:

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1 This document contains the following four documents, for reference only, so that any potential proposer can access the scope of work for all other contractors of the CareerSource North Central Florida board. 1. Scope of Work for Services for One- Stop Operator at Career Centers in Gainesville and Stark: CONTRACT # /16 CONTRACT FOR ONE-STOP OPERATOR AND WORKFORCE SERVICES BETWEEN THE ALACHUA/BRADFORD REGIONAL WORKFORCE BOARD 2. Scope of Work for Services for Business Services in Alachua County: SECOND AMENDMENT TO THE CONTRACT DELIVERABLES BETWEEN THE ALACHUA/BRADFORD REGIONAL WORKFORCE BOARD AND THE GAINESVILLE AREA CHAMBER OF COMMERCE, INC. 3. Scope of Work for Services for Business Services in Bradford County: SECOND AMENDMENT TO THE CONTRACT DELIVERABLES BETWEEN THE ALACHUA/BRADFORD REGIONAL WORKFORCE BOARD AND THE NORTH FLORIDA REGIONAL CHAMBER OF COMMERCE, INC. EXHIBIT 1.1 DELIVERABLES AND COMPENSATION Scope of Work for Services for Transportation Services in Bradford County: FIRST AMENDMENT TO THE CONTRACT FOR WORKFORCE SERVICES BETWEEN THE ALACHUA/BRADFORD REGIONAL WORKFORCE BOARD AND COMMUNITIES IN SCHOOLS OF BRADFORD COUNTY, FLORIDA, INC. EXHIBIT STATEMENT OF WORK

2 CONTRACT # /16 CONTRACT FOR ONE-STOP OPERATOR AND WORKFORCE SERVICES BETWEEN THE ALACHUA/BRADFORD REGIONAL WORKFORCE BOARD and KAISER GROUP, INC. d/b/a DYNAMIC WORKFORCE SOLUTIONS Introduction: EXHIBIT 1 WORKFORCE SERVICES The Contractor provides workforce and one-stop operator services for the Board ( CSNCFL ) and as such is responsible for coordination of all service providers, vendors, and WIOA partners and providing dayto-day management of the Board s Career Centers. The overall scope of Services includes Career Center Operation, Career Services, Training Services, Youth Services and Employer Services. For the purposes of this Exhibit 1, the Board s AE, acting on the Board s behalf, has the responsibility to advise Contractor s management, to facilitate the Contractor providing consistent, high quality Worker services, Career Center operations, workforce services, career development, training development and coordination, and youth services. All CSNCFL service providers and vendors agree to work in concert to ensure seamless and integrated services to all Customers and Workers and work as a team on other initiatives as directed by the Board. Additionally, all CSNCFL service providers and vendors recognize the importance of coordinating services with other Career Center services providers, faith/community organizations, and the business community to maximize the use of all resources and achieve the region s goals. The description of the Services that follow is aligned with the CSNCFL strategic plan that defines business and employer as the customer ( Customer ) and the client, worker or job-seeker ( Worker ) as the resource to develop for that customer. It is focused on delivering Customers and Worker services in accordance with the current and future needs of the region. Using a combination of staff resources, technology, collaborative relationships, and proven best practices, Contractor will provide demand-driven services that are flexible and adaptable to the changing economic climate of the region. The Contractor will ensure that providing qualified Workers for customer job vacancies is its first priority. All activities contained in this Exhibit 1 will be supportive of this primary goal by actively engaging Customers in the Services and developing talent to meet regional Customer needs for skilled workers for occupations in demand in targeted industry sectors. The following program descriptions notwithstanding, no activities will take place that deter staff from this priority. Additionally Contractor will assist participants to become self-employed when appropriate, assisting Workers to become Customers. The Contractor will work collaboratively with other CSNCFL providers and vendors to modify One-Stop services in accordance with the changes enacted by the Workforce Innovation and Opportunity Act (WIOA). WIOA seeks to deliver a broad array of integrated services to individuals seeking jobs and skills training, as well as Customers seeking skilled Workers by improving the workforce system and more closely aligning it with the Alachua and Bradford local economy. In addition to the programs specified in this Exhibit 1, the Contractor will deliver the agreed upon services for the Workforce Innovation Fund (BASEC/Startup Quest ) grant, Healthcare, Biomanufacturing Occupational & Technical On-the-Job Training ( HBOTT ) grant, STEM Ready grant, and any other Special Projects and programs initiated by/awarded to the Board, upon mutual agreement of a modification of Exhibits 1 and 2 to accommodate such additional programs. 1 Initials: /

3 All outreach materials, regardless of media, will contain the following information: Funded by CareerSource North Central Florida as a grantee of funds from the United States Department of Labor. CareerSource NCFL is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. All voice telephone numbers may be reached by persons using TTY/TDD equipment via the Florida Relay Service at 711. Additionally, all outreach materials from special grants will contain their own required language, and will be provided by the Board s AE when applicable. Overall Career Center Worker workflow processes are directed and tracked using a system called Atlas for Workforce (Atlas). Additionally, cloud-based automated process systems that assist in capturing Customer and Worker data and activities in the career centers and community wide may be made available by the AE. Such processes may be modified as requested by the Contractor and agreed upon by the AE. Procedures for activities done within these workflow processes for the work described in this Exhibit 1 are the responsibility of the Contractor. All procedures must be submitted to and approved by the Board s AE to assure compliance. Approved procedures will be made available to all staff on a shared server and staff will be regularly trained by the Contractor to access and implement these procedures. The Contractor will train staff and develop individual performance metrics for each staff person that align with the approved procedures, performance, and compliance goals defined in the Contract. The Board s AE will approve all data entry procedures. The Contractor will enter all data in EFM, OSST, and any other state, local, or internal Management Information System ( MIS ) required to track Worker and Customer data in a timely, efficient, and compliant manner that best serves the needs of CSNCFL. Data will be updated in a timely manner to maintain its completion and accuracy. Data entry will be done for all registered and participating Workers, employed workers, incumbent workers, and any other populations requiring data entry as identified by CSNCFL. The ATLAS for Workforce system will be utilized to scan, store and document records and activities for all Workers receiving Workforce Services per CSNCFL policy. Career Services The provision of Career Center services by the Contractor emphasizes the need to equip Workers with the requisite skills and abilities to satisfy the needs of Customers. The Board s model focuses on identifying the skills of all Workers from their initial entry into the Career Center system to ascertain and provide the appropriate level and mix of services commensurate with those skills and the needs of Customers who will employ them. Newly registered Workers will receive an initial intake survey to identify barriers to employment and selfemployment. The initial intake will allow the Contractor to categorize Workers as work ready, moderately work ready/needing work preparation skills, and not work ready. Based on this initial survey the Contractor will determine the extent to which each Worker is work ready and direct him or her to the services that can most effectively and efficiently meet their individual needs. Through a consistent and targeted emphasis on job matching, placement, and self-employment activities, the Contractor will ensure that Customers are provided with qualified applicants and that Workers are assisted in reaching their employment and/or self-employment goals as positive outcomes. The specific Worker services that the Contractor will provide and the provision of services provided by onsite Department of Economic Opportunity ( DEO ) staff and partner agencies are listed below. Job matching and placements into employment and self-employment will be the primary goal. A. Employer Services: 2 Initials: /

4 Employer Services will be conducted in collaboration with the Board s AE and the Board s Business Services vendors. At a minimum, the Contractor will provide the following services to Customers: 1. Job Order Staffing: The Contractor will be responsible for inputting Customers and their job orders/data into EFM and following up on all job orders to assure: 1) that each job order is getting adequate and appropriate referrals, (2) that each job order does not expire without being filled, and (3) that each job order is filled and verification of employment information is entered into EFM. The Contractor has an internal focus on maintenance of job orders in the approved format, follow up with Customers to ensure job orders are current, coordinate and run targeted hiring events. The Contractor is responsible for maintaining these job orders per state and local policy an assuring that they do not expire due to non-activity without posting final Customer outcome, feedback and job closure approval. 2. Employer and Job Order Data Entry: The Contractor is also responsible for entering job orders into the EFM system as requested by Business Services staff from the AE and the Chambers of Commerce. The Contractor is also responsible for maintaining these job orders per state and local policy and performing the same activities defined in sub-section 1 above. 3. Contractor and DEO staff will utilize EFM to identify open job orders and begin identifying individuals to refer to these jobs. Contractor managers will refine procedures, subject to AE approval, for tracking and posting placements and follow-up with the Customers with job openings, and ensure job orders reflect skills required by Customers to ensure Contractor staff refer the best Worker to each job order. The Contractor will ensure the job orders contain the information listed on the approved job order form to facilitate job matching by the Career Center job matching teams and systems. Contractor management will provide ongoing oversight and direction of timely verification and data entry. B. Career Services provided by the Contractor: Career Services are available to all EFM registered Workers including Wagner Peyser, WIOA Adult, Dislocated Worker and Youth participants, participants in the Welfare Transition Program ( WTP ) and Supplemental Nutrition Assistance Program ( SNAP ). Career services as defined in the WIOA consist of basic career services, individualized career services and follow-up services. At a minimum the Contractor is responsible for providing the following career services: 1. One Stop Orientation: All Workers being served in the Career Center will be registered in EFM. The Contractor will utilize a variety of methods to inform Workers of the services and resources available through the Career Center system. An overview of all Career Center services will be developed in coordination with CSNCFL to present information about all of the services available. The Contractor will also present group orientations on a regular basis. 2. Up-front, initial intake and assessment: The Contractor will ensure that all Workers to be assessed are registered in EFM, or whatever state, local or internal system is provided for CareerSource use, prior to assessment. CSNCFL uses an initial intake survey designed to identify the initial work readiness of Workers. The initial intake survey will assign Workers to a preliminary tier of service delivery based on the results of the survey categorizing them as moderately work ready/needing work preparation skills, and not work ready. Results of the survey may lead to an interview and assessment as needed by career services staff. The Contractor will also use a series of online and manual assessment tools (subject to available funding), assess Workers skills and abilities in order to determine their level of work readiness. Part of this process must include new Worker registration in EFM and updating 3 Initials: /

5 information for individuals already registered. Registered Wagner-Peyser Workers will receive active assistance in the form of countable services until they achieve employment or no longer request assistance or actively participate in their own employment efforts. All services provided to Workers will be fully documented through activity entry and case notes in the EFM system. 3. Outreach and Recruitment: The Contractor will maintain existing Career Center relationships and expand relationships through out the community in order to attract the highest skilled Workers for Customers and provide information of Career Center services to all Workers in need of Career Center services. In coordination with the CSNCFL AE and vendors, the Contractor will participate in targeted outreach, job fairs, and information dissemination for other services for unemployed Workers and employed workers, community events, presentations to associations and organizations serving potential Career Center Workers, development of marketing materials used to inform the community about Career Center services, and web-based program orientations to enhance the level of awareness of CSNCFL service offerings. 4. Pre-Screening for WIOA or Special Projects Eligibility: Based on the results of the initial intake and assessment process defined in #2 above, the Contractor will make a determination for the need for career or training services as defined in WIOA Sections 134(c)2 and 134(c)3 and full WIOA eligibility determination and participation. The Contractor will also provide Workers with information on how to complete the eligibility process. 5. Labor Exchange Services: a. Job Search Assistance: For those Workers deemed work ready or moderately work ready, services in the resource room are immediately available. It is important to note that the level of the Contractor s assistance varies based on a Worker s skill level and assessed work readiness. The resources and tools available to all registered Workers include Internet-based job search, fax machines, copiers, employability workshops, proficiency testing, job placement assistance, and information and referral. b. Labor Market Information: The Contractor will provide information on local and regional indemand industry sectors and occupations and non-traditional employment to Workers. Contractor will have available workforce and labor market employment statistics, including accurate information on local, regional and national labor market areas including information on job skills necessary to obtain vacant jobs. 6. Job Matching and Job Referrals: The Contractor will provide services designed to match Workers to jobs in EFM, by searching on occupation, keywords or any other method that effectively selects a job that meets the criteria of the Workers resume, work history and job preference. The Contractor will utilize skill assessment tools, which consists of proficiency tests that are matched to specific job requirements as warranted. This process will be used to ensure that the Worker possesses the required skills and abilities of the job opening prior to receiving a referral for that job opening. a. Job matching will result in job referrals. The Contractor will refer Workers to open Customer jobs for which they are qualified, appropriate, and that match the needs of the Customer. 7. Employment Placements: As its highest priority, the Contractor will focus its efforts on placing Workers in jobs and capture hiring data from all Workers that become employed. The Contractor will strive to produce the highest volume of job placements possible, follow up with Workers to secure placement and obtained employment information, and enter the placements and obtained employments in EFM. The Contractor will also work closely with the CSNCFL AE and vendors to recruit Customers jobs that will benefit the needs of the registered Workers, capture placement and 4 Initials: /

6 obtained employment information from Customers or self-attestations from employees or other allowable sources, and enter them in EFM for CareerSource workforce services. The satisfaction of the Customer shall be paramount at all times in these activities. 8. Information and Referral Services to Workers: The Contractor will provide information to Workers regarding: a. Services available through Career Center partners, providers and community- and faith-based organizations that can address specific Worker needs; b. Performance and program cost information on eligible providers of training services; c. Local area performance accountability measures and local performance achievement; d. The availability of supportive services or assistance and referrals to those providers as appropriate; e. Information and meaningful assistance on how to file claims for reemployment assistance. 9. Rapid Response Activities: In collaboration with the Board s AE and vendors, a Rapid Response Team will be deployed to any Customer or business with a threat of closure or mass layoffs to assist in identifying the skill level of Workers to assist in rapid re-employment of those individuals. In the event an Alachua or Bradford County plant or large Customer is planning to close operations or have a major layoff, the Contractor will execute the following tasks: Provide information on and access to available employment and training activities; help establish a team to devise and implement a strategy for assessing the employment and training needs of dislocated workers; assess the needs of affected employees and refer them to employment and training services to ensure rapid reemployment. 10. Functional Management of DEO Staff: The Contractor will manage and allocate DEO resources to effectively and efficiently deliver Worker services. This includes goal setting for the Contractor and DEO staff reflective of the region s desired results, job assignment, performance evaluations, and, if needed, the recommendation of disciplinary action. The Contractor fully understands that any personnel action with respect to a DEO employee must be in accordance with DEO personnel policies and must be approved by the appropriate DEO manager at the local and State level. 11. Comprehensive and Specialized Assessments: On a case-by-case basis, a series of assessments will be administered to Workers that are moderately work ready or not work ready in an effort to identify assets and barriers to employment. A variety of assessment tools may be made available including, but not limited to, TABE, Ready to Work, CareerScope, eskills, Personal Responsibility, Success Profiler, Torq and Choices Online. The results of the assessment(s) are included in the career planning process, and identify the services that will assist the Worker to become employed and ultimately self-sufficient. 12. Career Planning: A critical component of the career management process is the development and ongoing refinement of a comprehensive career plan. The career plan contains short- and long-term goals that identify the services and activities needed for Workers to become and remain employed and timeframes for achieving each goal. Prior to securing employment, each Worker will work with his or her Career Developer to identify the specific short- and long-term goals and services in the career plan that will assist the Worker to achieve self-sufficiency. Career Center and community resources will be made available to facilitate this process. Additionally, support service needs including transportation, childcare, and ancillary services such as mental health, substance abuse, and domestic violence services are documented along with the resources available to effectively address those issues so they do not hinder a Worker s success. Documented career plans will be completed and updated within the EFM, OSST or other appropriate MIS system. The career plan is reviewed with the Worker on a monthly basis, at a minimum, and updated as needed to reflect changes in the plan and progress toward the Worker s attainment of his/her goals. For WIOA and WTP Workers (or participants of other programs that have training budgets defined on the Board s approved budget) that cannot 5 Initials: /

7 become gainfully employed after receiving career services, the Contractor will explore the need for training services. If a participant is deemed to require and is eligible for training, they will be referred to a CNSCFL training coordinator. Signed and agreed to career plans will be scanned and uploaded to the ATLAS for Workforce System. 13. Short-term Prevocational Services: The Contractor will refer Workers to workshops on a variety of job readiness skills topics for all Workers identified as not work ready or moderately work ready. These include, but are not limited to workplace attitudes and behaviors, career exploration, time management, interviewing techniques, resume writing, marketing yourself, and skills for success. The Contractor will also refer Workers to and coordinate job readiness training at the CONNECT group and other workgroups or seminars to assist Workers in finding employment. Topics will address stress, financial challenges, how to conduct industry and company research, tactics for successful networking, evaluating a job offer, and negotiating a salary. The Contractor will use the Ready to Work ( RTW ) credentialing program. 14. Other Individualized Career Services: Contractor will provide other individualized career services based on the individual Workers needs. These include: group and individualized counseling; workforce preparation activities; out of area job search assistance and relocation assistance; English language acquisition and integrated education and training programs; and financial literacy services. 15. WTP and SNAP Case Management: The Contractor will be responsible for the case management of WTP and SNAP mandatory participants. Case management includes orientation, assessment, development and management of an Individual Responsibility Plan, assignment to and supervision of countable work activities, and other case management duties as defined in the specific program. WTP and SNAP eligible participants will receive career services as defined above when deemed work ready or moderately work ready. Emphasis will be placed on assisting mandatory participants to obtain and retain self-sufficient employment and providing individualized services leading to employment dependent on the initial and comprehensive assessments. 16. WIOA Eligibility Determination and WIOA Enrollment: In accordance with federal WIOA regulations, eligibility for WIOA Adult and/or Dislocated Worker services will be determined and documented in the current MIS prior to the participation of the Worker. The case file and the current MIS will reflect and verify the information necessary to support ongoing program eligibility. Participants deemed eligible will be enrolled in the WIOA Adult and/or Dislocated Worker program and assisted in all activities to achieve employment or self-employment. Eligibility and enrollment documentation will be scanned and stored in the ATLAS for Workforce system. 17. Special Projects Eligibility Determination and Enrollment: The Contractor is responsible for determining eligibility for Workers who meet the qualifications of special project grants awarded to CSNCFL. 18. Career Management: Career services are an ongoing process intended to lead to placement in a job or self-employment. The focus of these services is to equip each Worker with the skills and resources necessary to match them to and place them in job opportunities. Each participant will be assigned a primary career developer responsible for working with the Worker until a job is secured or they are assigned to a Training Coordinator if the participant enters training funded by WIOA Adult, Dislocated Worker or Youth services, or is assigned to a special grant program. 19. Support Services: The career plan serves to document the need for support services including those available through the Career Center system and through other community and faith based organizations. The Career Developer is responsible for identifying these needs and working with the Worker to determine the most appropriate way to address the issue. Additionally, childcare and transportation vouchers and resources will be coordinated through the Career Developer and recorded 6 Initials: /

8 in the appropriate MIS ( EFM or OSST ). Other support service needs such as consumer credit counseling, legal aid, services related to homelessness, mental health, substance abuse, domestic violence, etc. will be provided for through an information & referral component of the career management process. Support services will be documented in the CSNCFL Voucher System. Training Services Training services are provided to equip individuals to enter the workforce and retain employment. Training services may include occupational skills training, on-the-job and other work-based training (internships, work experience), registered apprenticeships and pre-apprenticeship training, employed Worker training, customized training, skill upgrading and retraining, entrepreneurial training, and transitional jobs. Training services are available for, but not limited to, individuals who are determined to be unlikely or unable to obtain or retain employment that leads to self-sufficiency or higher wages from previous employment through career services alone. Training programs will be linked to employment opportunities in demand in the local area. WIOA and Special Projects (HBOTT, STEM Ready, Startup Quest and any others awarded during the term of this contract) eligible participants may receive training if they are unable to obtain or retain selfsufficient employment or self-employment. Providing WIOA and other training program participants with the skills and qualifications necessary to obtain a job and assisting the participant to find a suitable job remains the primary goal for all service providers. Job Matching and Placements will be the primary goal of all service providers. Services to be provided by the Contractor include the following: 1. Training Coordination: For Workers that have received an interview, evaluation or assessment, and career planning, but have been unable to find or retain economically self-sufficient employment and have the qualifications to successfully participate in a training program, the Contractor may provide them with training services available from a qualified and eligible training provider. Training programs will be directly linked to the employment opportunities in the local area in accordance with state and local policies and available funding. Funds will be paid by the Board directly to Boardapproved training providers upon written verification of eligibility and enrollment of each trainee into an applicable training program provided such training costs are allowable costs as defined in the Uniform Administrative Requirements, Cost Principles, and Audit Requirements for Federal Awards, and other applicable federal, state and local laws and guidelines in accordance with this Attachment A and the Board s approved Budget. Any Board funds authorized by the Contractor to be paid to training providers that are not compliant with these laws, guidelines, rules, regulations, and budgets shall be considered disallowed costs and will be reimbursed to the Board by the service provider responsible for the disallowed costs. All training costs and expenditures obligated and expended for eligible job seekers will be entered into the CSNCFL Voucher System. Career Developers will stay in close contact with Workers while in training to assure they complete their training and receive any and all assistance allowable to do so. While they are in training and after they complete or leave training the Career Developer will focus on placement activities to facilitate employment and self-employment as the primary goal. 2. Training-Related Job Placement: The Contractor will focus its efforts on placing Workers in training into jobs that focus on training-related occupations, immediately upon completion or during training activities. The Contractor will produce the highest volume of job placements and obtained employments possible and will follow up with Workers to secure placement and obtained employment information and enter the information in EFM, or other system provided by DEO for CareerSource workforce services. Job placement verification will be maintained in the job seeker s case file. The Contractor will also work closely with the Board s AE and vendors to create placements and capture placement information from Customers and enter those placements in EFM keeping the customer satisfaction of the Customer at the forefront of the Contractor s efforts. 7 Initials: /

9 3. Training Follow-Up Services: Once a Worker completes training or leaves training for any other reason, staff will follow-up and provide regular services to achieve placement into a job or selfemployment. All services allowable will be provided on a regular and ongoing basis until the Worker is exited from the WIOA, WTP or SNAP programs with a successful outcome. Frequent contact with job seekers will be maintained as required by local policy and procedure. WIOA Youth Services The services to in-school and out-of-school youth will be integrated with services offered through the One Stop system in order to maximize the use of all resources. CSNCFL has placed a priority on providing services to eligible out-of-school youth between the ages of 16 through 24; a minimum of 75 percent of the annual youth budget will be used to provide services to out-of-school youth. Youth age 18 to 24 may be co-enrolled in WIOA Adult or Dislocated Worker services if services provided under those programs are appropriate. There will be a priority to connect youth to local Customers and provide mutually beneficial matches leading to job placements and work-based training. Inclusion and integration of youth and career services will occur as frequently as possible, and utilize existing services whenever and wherever possible to avoid redundancy in service delivery. Partnerships with Customers, parents, schools, and community/faith-based organizations also play a key role in delivering the services outlined below. Youth Services provided by the Contractor include the following: 1. Outreach and Recruitment: The Contractor will maintain existing Career Center partnerships and expand relationships throughout the community in order to attract a greater number of out-of-school youth in need of Career Center services. Active involvement in community events, presentations to associations and organizations serving youth, development of marketing materials used to inform the community about one stop services, and web-based program orientations may be used to enhance the level of awareness of CSNCFL youth service offerings. 2. One Stop Orientation: The Contractor will conduct WIOA Youth Program orientations and other services at the Career Centers. To enhance accessibility, the Contractor may also provide orientation and program access at schools, churches, community based organizations, and other sites, as appropriate. The Contractor will utilize a variety of methods to inform youth of the services and resources available through the one stop system. Information about all of the available youth services, as well as an overview of all CSNCFL Career Center services will be provided. Youth will have full access to all career services offered at each Career Center. 3. Eligibility Determination: The Contractor will determine eligibility for in-school and out-of-school youth, focusing on services to out-of-school youth, prior to the provision of services. Eligibility documentation will be gathered and verified to ensure that youth are eligible for WIOA services. Eligibility verification documentation will be collected to support eligibility determinations and eligibility will be accurately and timely entered in EFM. The Contractor will use current CSNCFL policies, procedures and eligibility resource guides in place to determine each individual s eligibility for services. 4. Objective Assessment: The Contractor will conduct objective assessments for all eligible youth at time of program enrollment. The objective assessment will include the academic levels, skills levels, a review of basic skills, occupational skills, prior work experience, employability, interests, aptitudes, supportive service needs, and developmental and service needs of each participant. A new assessment is not required if a recent assessment meeting the objective assessment guidelines has been conducted in another education or training program within the past six (6) months. 8 Initials: /

10 5. Development of Service Strategies: A critical component of the career management process is the development and ongoing refinement of individual service strategies for each youth participant. Service strategies should focus on goals that lead a youth to attain their secondary school diploma or equivalent if needed, and obtain employment or enter post-secondary education leading to a recognized credential. Service strategies will include short and long-term goals that identify the services and activities needed for successful transition to employment or successful post-program outcomes and timeframes for achieving each goal. Additionally, support service needs including transportation, childcare, and ancillary services such as mental health, substance abuse, and domestic violence services are documented along with the resources available to effectively address those issues so they do not hinder a Worker s success. Service strategies are reviewed and updated as needed to reflect changes in the plan and progress toward the attainment of goals. Job placements and referrals will be based upon Worker-identified career goals, strengths, and weaknesses. 6. Career Development: The Contractor will provide youth development services leading to enhanced employment and career opportunities for at-risk and low income youth ages The Youth Program will place specific focus on providing work-based activities for out-of-school youth ages 16-24, at a volume commensurate with the Board s budget and meeting at a minimum, the 20 percent expenditure rate for the work-based activities. The Contractor may provide payroll services to the youth if agreed upon by the Contractor and the Board. Targeted youth will include disadvantaged youth including those who are high school dropouts, students at risk of dropping out, and youth who possess barriers to employment. Program services will be revised as necessary in accordance with the individual s needs and statutory requirements. Youth will have access to services such as secondary school completion activities, entrepreneurship training, financial literacy education, academic enhancement, adult mentoring, occupational skills training, employability skills, paid and unpaid work experience combining academic and occupational learning, leadership development opportunities, comprehensive guidance and counseling, and employment or post-program placement. Youth services will be provided within the Career Centers, at area high schools, and at partner and other community based organizations. Job placements and referrals will be based upon identified career goals, strengths and weaknesses. Youth will also be exposed to the youth services on the Internet such as Employ Florida Marketplace, computer training classes, and other youth programs. 7. Support Services: During development of the service strategies for youth, the need for support services will be documented including those available through the Career Center system and through other community and faith based organizations. The Career Developer is responsible for identifying these needs and working with the Worker to determine the most appropriate way to address the issue. Additionally, transportation assistance so the youth may participate fully in program activities in the form of bus passes or gas cards will be coordinated through the Career Developer and recorded per current CSNCFL policies and procedures. 8. Program Outcomes: The Contractor will focus their efforts on assigning youth to obtain a successful program outcome at time of program completion. Successful outcomes include obtaining a secondary school diploma or equivalent; obtaining a post-secondary recognized credential or diploma; enrollment in post-secondary education; vocational education, or a qualified apprenticeship; entry into the military; and employment. The Contractor will focus its efforts on placing older youth in jobs and training to produce the highest volume of job placements possible and follow up with older youth to secure placement information and enter those placements in EFM. The Contractor will create job placements, and capture job placement information from Customers, enter the placements in EFM, and keep the customer satisfaction of the Customer at the forefront. 9 Initials: /

11 9. Follow-Up Services: Once a youth Worker secures a job, follow-up services will be provided for a period of at least 12 months. The frequency of follow-up services will be based upon the individual needs of the youth, but will be provided more regularly during the first 90 calendar days of employment. Follow-up services are focused on helping the youth retain a job and ensure that changing needs are addressed effectively and efficiently. Specific services available to assist with career advancement, such as training and education, are a key component of the ongoing support services available. Other Career Center Services As the One-Stop Operator, the Contractor is expected to coordinate service delivery between services providers, contracted vendors and community and one-stop partners. Other services to be provided include, but are not limited to: 1. Ongoing Coordination: All providers recognize the importance of services that are well integrated, regardless of the level of service needed by the Worker and Customer. The Contractor will actively participate in all Career Center system leadership meetings and other forums that address operational issues and promote increased effectiveness, integration, and efficiency. This includes daily communication and coordination with other provider and vendor staff to facilitate the alignment of Worker and business services. The Contractor will actively collaborate and participate in all activities to serve Customers and Workers. 2. Ongoing Career Center Operations Improvement: The Contractor will vigorously strive for improvement in program delivery, performance achievement, program integration, the development of teamwork and effective positive communication, collaboration with other service providers, vendors and the Board s AE. The Contractor will actively practice and promote seamless integration and collaboration with other service providers, vendors, Career Center partners, and the Board s AE. All parties will foster an innovative, creative, and entrepreneurial corporate culture with open communications and encouragement of leadership at all levels. 3. Surveys: The Contractor will provide the results of customer satisfaction surveys monthly to the Board to facilitate the gathering of information from the customer, participants and community regarding services, labor market needs, Worker, and Customer opinions and information or other topics as they arise. The Contractor will also inform the Board of any areas requiring improvement and Contractor s plans to do so. 4. Internal Monitoring: On a regular basis the Contractor will review the relevant MIS systems, to include EFM and OSST and other internal systems used by CSNCFL in providing services to Workers and Customers, to ensure that information entered is in accordance with the applicable Workforce Services programs and local policies and procedures. Internal monitoring will be used to determine the need for training and the establishment or revision of standard operating procedures created by the service providers and approved by the AE. Additionally, the Contractor s program managers will internally monitor their staff s activities, performance, and compliance on a regular basis. 5. Staff Development and Training: The Contractor will conduct a series of training sessions available to all Career Center partners on a variety of topics with the intent of positively impacting the overall success of the region. This includes, but may not be limited to, customer service training, management training, diversity training, and career development training. The Contractor will keep its staff trained as required by DEO guidance at all times. The Contractor will disseminate information to staff when new DEO guidance, memos or communiqués are issued. 10 Initials: /

12 SECOND AMENDMENT TO THE CONTRACT DELIVERABLES BETWEEN THE ALACHUA/BRADFORD REGIONAL WORKFORCE BOARD AND THE GAINESVILLE AREA CHAMBER OF COMMERCE, INC. Introduction: EXHIBIT 1.1 DELIVERABLES AND COMPENSATION The Contractor s Deliverables will support the Board s priorities and program activities in the STEM Ready program, as communicated by the Board and the Board s AE, acting on the Board s behalf, in alignment with the Board s priorities and goals. The Deliverables are aligned with the Board s strategic plan that defines business as the customer and clients or job seekers as the resource to develop for that customer. The Contractor will furnish outreach and recruitment to inform community partners and employers about the STEM Ready Program available through CareerSource North Central Florida (CSNCFL). Outreach and recruitment methods may include formal advertising, use of reciprocal agreements with other agencies, flyers, brochures, word-of-mouth or other methods of program information dissemination. The Contractor will identify future trends in employer needs and shifts in the local economic development priorities and develop plans to assist employers in their hiring needs and retention, matching them to resources such as training, hosting and coordinating job fairs, and providing tax incentive information. All outreach materials, regardless of media, will contain the following information: CareerSource North Central Florida is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. All voice telephone numbers may be reached by persons using TTY/TDD equipment via the Florida Relay Service at 711. Deliverables: See next pages. 11 Initials: /

13 Gainesville Area Chamber of Commerce Deliverables Ten Months Goal Monthly Goal Unit Price Maximum Payment New Job Openings registered in Employ Florida Marketplace $15 per hour and higher. New Employers* registered in EFM posting job $15 per hour and higher and receiving level 1 service. Does not include New Employers from the 2 HobNob events. *New Employers are those that have never received services in EFM, or those that are registered in EFM but are inactive, or those employers that did not receive services during program year 7/1/14-6/30/15. Events: CSNCFL and Science, Technology, Engineering, and Mathematics (STEM) Ready logos and materials and CSNCFL staff included in all communications and meetings for event coordination with compliance and alignment review/approval (pre-event, event, and post event). CSNCFL and STEM Ready logos included in event collateral and CSNCFL STEM Ready materials distributed to attendees and employers. Contact information to include: Employers registered in EFM from each event - Major Decision Makers name, title, Company name, website, mailing address, phone, and address. New Workers*, AA degree and above wanting to enter a STEM Occupation registered in EFM from each event, address, phone, and address. *New Workers are CSNCFL clients/job seekers that were not previously registered in EFM. 2 - Hob Nob (one in summer) with GACC IT Council - 10 new Employers; 150 New Workers with AA or above seeking a STEM career. CSNCFL STEM Ready logo included in event collateral and CSNCFL STEM Ready materials distributed to attendees at all events Circle of Champions Platinum level marketing partner 12 Initials: /

14 Gainesville Area Chamber of Commerce Deliverables Ten Months Goal Monthly Goal Unit Price Maximum Payment Job development leads from the Dual Career Network Job placement leads from the Dual Career Network Percent of Employers that are satisfied with services Targeted Hiring Events CONNECT professional networking events 13 Initials: /

15 SECOND AMENDMENT TO THE CONTRACT DELIVERABLES BETWEEN THE ALACHUA/BRADFORD REGIONAL WORKFORCE BOARD AND THE NORTH FLORIDA REGIONAL CHAMBER OF COMMERCE, INC. Introduction: EXHIBIT 1.1 DELIVERABLES AND COMPENSATION The Contractor s Deliverables will support the Board s priorities and program activities, as communicated by the Board and the Board s AE, acting on the Board s behalf, in alignment with the Board s priorities and goals. The Deliverables are aligned with the Board s strategic plan that defines business as the customer and clients or job seekers as the resource to develop for that customer. The Contractor will furnish outreach and recruitment to inform community partners and employers about the services available through CareerSource North Central Florida (CSNCFL). Outreach and recruitment methods may include formal advertising, use of reciprocal agreements with other agencies, flyers, brochures, word-of-mouth or other methods of program information dissemination. The Contractor will identify future trends in employer needs and shifts in the local economic development priorities and develop plans to assist employers in their hiring needs and retention, matching them to resources such as employed worker and incumbent worker grants, rapid response coordination, hosting and coordinating job fairs, and providing tax incentive information. All outreach materials, regardless of media, will contain the following information: CareerSource North Central Florida is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. All voice telephone numbers may be reached by persons using TTY/TDD equipment via the Florida Relay Service at 711. Deliverables: See next page. 14 Initials: /

16 Deliverables North Florida Regional Chamber of Commerce for reference July to April Quarterly Goal Unit Price Maximum Payment How Measured Recruit new* employers to the CSNCFL system - * - New means employers who are not active in the system, or have not received services in , or any employer who has never received services. Posting job orders in EFM for new and returning employers - Provide information about CSNCFL Services to all employers - Promotional materials and distribution of information packages to individual employers to include, at a minimum, the information below: Business Incentives and Tax Credits Regional Labor Market Studies Information regarding training opportunities available through the one-stop center Provided Federal Bonding Information Information on using EFM for posting job orders Provided EEO/Affirmative Action Information Business Incentive Information Provide employers information on customized training NEW: Collaborate, coordinate and participate with CSNCFL staff in targeted hiring events for employers with no previous mass recruitment or job fair services - EXISTING: Collaborate, coordinate and participate with CSNCFL staff in promoting and hosting job fairs for current CSNCFL employers - Backup documentation; EFM and internal database verification Backup documentation and EFM job order verification Backup documentation and internal documentation verification Backup documentation; EFM and internal database verification Backup documentation; EFM and internal database verification 15 Initials: /

17 Deliverables Host/coordinate Bradford County Incubator events - Host and coordinate industry sector meetings in one of CSNCFL s targeted industry sectors Total North Florida Regional Chamber of Commerce for reference July to April Quarterly Goal Unit Price Maximum Payment How Measured Backup documentation; EFM and internal database verification Backup documentation; EFM and internal database verification 16 Initials: /

18 FIRST AMENDMENT TO THE CONTRACT FOR WORKFORCE SERVICES BETWEEN THE ALACHUA/BRADFORD REGIONAL WORKFORCE BOARD AND COMMUNITIES IN SCHOOLS OF BRADFORD COUNTY, FLORIDA, INC. Transportation Services EXHIBIT STATEMENT OF WORK Communities In Schools of Bradford County, Florida, Inc. Transportation Operation (CISTO) is a van-pool operation. This entitles the program to assist qualified clients in their unique travel needs. Door-to-door or curbto-curb services are managed with this type of service. Additionally, when clusters of clients with similar travel and time patterns are identified, a fixed route is established, as needed. The vans are radio controlled and dispatched from the Communities In Schools of Bradford County, Florida, Inc. (CIS) office. Both vans are equipped for handicapped or wheelchair accessibility. There is no municipal transportation service in Bradford County. Therefore, CISTO is the only service available for unemployed, underemployed or low-income clients that need transportation to educational sites, One Stop Career Center, daycare, social services, work-related training and actual work sites. Clients qualifying for this transportation service will be those seeking employment, training in job readiness, vocational training in education, education services relating to employment, childcare, travel to work sites and other support services. When clients move into work-related areas or actual jobs, the One Stop Career Center monitors the clients and provides CISTO with their continuing qualifications for transportation. Once employment is obtained, CISTO will continue to transport clients until they can become self-transporting. Childcare transportation is provided to qualified clients to reduce this barrier while they are in school or at work. Once a CareerSource NCFL client has been registered and a transportation issue occurs, a CareerSource NCFL staff member will then contact CISTO. The client is then added into the CISTO database and the client is eligible for transportation. If a possible client calls CISTO, the client is given transportation one time to register with CareerSource NCFL and is encouraged to conduct a job search on Employ Florida. As soon as the client has registered with CareerSource NCFL, a schedule for pick-up times may be established. I. Outreach A. Brochures of services available, times, phone numbers, and contact names will be updated and distributed to all CareerSource NCFL Career Center customers in Bradford County. Information will also be made available at the Health Department, all five assisted living areas in Bradford County, the North Florida Regional Chamber of Commerce and other locations frequented by CareerSource NCFL clientele. B. Public announcements will be made on the local radio station and the local newspaper at a minimum of once a month describing CISTO services. C. Transportation assessments will be ongoing in partnership with the Bradford County Transportation Disadvantage Coordinating Board, True Vine Ministry, and the Suwannee River Economic Council, Inc. II. CareerSource NCFL One Stop Career Center Interface A. CISTO will interface with the staff of the CareerSource NCFL Career Center to assure services are provided as needed to eligible clients. Referrals of pre-determined eligible CareerSource NCFL Career Center clients 17 Initials: /