Performance Development Review Role Profile. Principal Support Analyst: Desktop Team Manager

Transcription

1 Performance Development Review Role Profile Position: Principal Support Analyst: Desktop Team Manager Rank/Grade: PO 2/3 Responsible To: Responsible For: Location: Computer Manager Senior Support Analysts & Support Analysts K ICT Role Purpose: To support end user applications and ensure the efficient operation of designated computer systems across the South Wales Police force area. Post-holders will be working with legacy systems and state-of-the-art technologies. Force Designated System Desktop Core Technologies Major Tasks: (Please refer to guidance notes) 1. To assume responsibility for all aspects of efficient service delivery for nominated systems including system installation, configuration, tuning, capacity planning, backup, recovery, security and problem resolution. 2. To possess and maintain an operating capability for designated Force Computer systems. 3. To have a good knowledge of various hardware / peripherals, software and communications equipment on the designated systems. 4. To test, install, upgrade, commission and carry out fault diagnosis work on hardware, software, network and communications equipment. 5. To provide appropriate support and education to Force project teams. 6. To attend technical briefings / seminars in and out of force when applicable. 7. To analyze the technical performance of the designated systems.

2 8. To produce / maintain an up to date system technical user guide for the designated systems. 9. To test, install, upgrade, commission and carry out fault diagnosis work on hardware, software, network and communications equipment. 10. To provide appropriate support and education to Force project teams. 11. A degree of flexibility is important as you will be required to work outside normal hours occasionally 12. To participate in an out-of-hours standby cover rota on a regular basis, if required. 13. To ensure the work meets quality standards in relation to internal and external clients of the department. 14. To ensure that practices and procedures comply with South Wales Police Equal Opportunities Policy. Attainments: 1. To be fully conversant with current NT Workstation client technology. 2. To be fully conversant with the Microsoft BackOffice products. 3. To be conversant with Windows NT Server technology 4. To be fully conversant with the TCP/IP protocols. 5. To be fully conversant with Compaq hardware. 6. To be conversant with Windows 2000/XP 7. To be conversant with Oracle & SQL Server RDBMS. Note: You may be required to perform other duties which are not necessarily specified on the role profile, but are commensurate with the responsibilities of the role holder. Core Responsibilities Personal Responsibility Activities The role holder should effectively deliver these key requirements: Promote equality, diversity and human rights in working practices Promote equality, diversity and Human Rights in working practices by developing and maintaining positive working relationships, ensuring that colleagues are treated fairly and contributing to developing equality of opportunity in working practices Maintain standards of professional practice Ensure your behaviour complies with Force values and organise your own work effectively to meet the demands of your role. Identify, implement and monitor development activities to enhance your own performance.

3 127 Provide an effective response recognising the needs of all communities. Build and maintain community relations by providing a service that is responsive to the needs of all communities and by ensuring that those affected by crime receive a fair and non-discriminatory service Work as part of a team Work co-operatively with team members and colleagues, contributing positively and constructively to the achievement of team and Force objectives Make best use of technology Make best use of technology in support of your role, ensuring correct operation and compliance with Force and legal requirements Complete administration procedures Ensure that all matters relating to the process of information are carried out in a prompt, efficient manner and in accordance with legislation, policy and procedure. Information Management Technology and Equipment 1073 Develop a recovery plan for technical systems and services Provide a plan to allow for the continuation and recovery of a primary business function following the loss of service as a result of a major incident Manage information security Manage the integrity of Information Systems by reviewing and developing relevant strategies and providing advice on Information security matters Design and develop technical systems or equipment Design and develop technical systems or equipment that meet user requirements and conform to organisational standards 1144 Manage the implementation of technical systems Manage the implementation of technical systems in accordance with agreed plans and standards Develop user specifications Identify user requirements and develop specifications for technical systems in co-operation with the customer and within organisational restraints. Administrative Support Managing the Organisation Input, retrieve and present data using a computer. Enter information correctly using an appropriate computer system, in accordance with Force policy. Retrieve and present information in a suitable format and supply to relevant personnel Implement change plans Ensure adequate communication of proposed changes, implement the change plan effectively, and encourage involvement of all individuals affected by the changes.

4 236 Participate in meetings Prepare for and actively contribute within meetings in a clear, concise and relevant manner, ensuring decisions and actions are communicated to appropriate personnel Provide specialist advice and knowledge Provide specialist advice and knowledge to colleagues, partners and other individuals and agencies to support the achievement of Force objectives and enable compliance with Force policy Contribute to policy formulation Draft policies that are fair, support Force strategy, aims and objectives and comply with relevant legislation. Ensure effective consultation with stakeholders. Review and amend policies taking into account organisation changes Evaluate information to support action Evaluate and assess the value of information identifying relevant patterns and trends. Use the information to take appropriate action and achieve desired outcomes Manage the quality of service provision Set appropriate standards for service provision and establish appropriate systems to effectively maintain a quality of service that meets customer and Force expectations Provide customer service Provide and promote service to customers in a professional manner in line with Force policy and legislative requirements Chair meetings Ensure adequate preparation, actively lead the meeting and encourage the exchange of information to enable the objectives of the meeting to be achieved. Human Resources 142 Retain personnel from all communities Enable the organisation to retain personnel from all communities by contributing to the fair treatment of staff and supporting staff in promoting equality, diversity and rights in the working practices. 235 Select required personnel Select the most appropriate candidate(s) for the position(s) whilst complying with Equal Opportunities policy and legislation. 253 Address disciplinary and unsatisfactory performance procedures Take prompt action to address performance that is below standard, carrying out organisational procedures fairly and in line with own level of authority.

5 254 Ensure the correct handling of disciplinary and unsatisfactory performance procedures Ensure a fair and balanced approach has been taken to address performance which is below standard, and that the actions taken have been proportionate, legal, accurate, necessary and in line with organisational procedures. Managing and Developing People Develop individuals and teams to enhance performance Develop the knowledge and skills of both team and individuals to ensure the best possible results at work by identifying needs, planning their development and using a variety of activities to improve performance Supervise the work of teams and individuals Supervises short and medium term objectives, develops plans, monitors work activities and regularly assesses the performance of teams and individuals to ensure that team objectives and performance indicators are achieved Delegate work to others Give responsibility and authority to others for discrete pieces of work, agreeing with them the targets they need to achieve, advising and supporting them in what they do Carry out performance reviews Complete a fair and objective review of individual performance, recognising personal achievements and identifying areas for future development Monitor and evaluate performance reviews Monitor the completion of performance reviews to ensure that they are fair, balanced, timely and have been carried out in compliance with local policy. Health, Safety and Welfare Supervise Health and Safety Ensure that all team members are aware of health and safety requirements, continually seek ways to improve the work environment and take effective action in response to breaches in health and safety requirements Manage the welfare needs of individuals Recognise any problems that a member of staff may be experiencing, assist them in identifying the cause and agree a suitable way forward, acting at all times in accordance with Force policy. Behaviour Area Leadership Behaviour Strategic perspective B Concentrates on issues that support the broad organisational strategy. Maintains a broad view, and understands and considers the interests and aims of other units or outside organisations.

6 Leadership Working with others Working with others Maximising potential B Encourages others to learn and develop, giving them clear and direct guidance and feedback on their performance. Encourages and supports staff, making sure they are motivated to achieve results. Respect for race and diversity A Understands other people s views and takes them into account. Is tactful and diplomatic when dealing with people, treating them with dignity and respect at all times. Understands and is sensitive to social, cultural and racial differences. Effective Communication B Communicates all needs, instructions and decisions clearly. Adapts the style of communication to meet the needs of the audience. Checks for understanding. Problem solving B Gathers information from a range of sources to understand situations, making sure it is reliable and accurate. Analyses information to identify important issues and problems. Identifies risks and considers alternative courses of action to make good decisions. Planning and organising B Plans activities thoroughly for self and others. Builds milestones into plans, monitors progress and adjusts them as necessary in response to any changes. Provides clear direction and makes sure that staff know what is expected of them. Personal responsibility A Readily accepts responsibility for self and others. Takes responsibility for managing situations and problems. Leads by example, showing a commitment and a determination to succeed. Continues to learn and develop. Personal responsibility B Takes personal responsibility for own actions and for sorting out issues or problems that arise. Is focused on achieving results to required standards and developing skills and knowledge.